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Aclepsa / No deliver goods

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Hello, I live in France. I have ordered some drugs on their website. I have paid almost 200$ !!! 2 times they said they sent me drugs, but I have not received them. So after waiting for fews months, I asked them to refund me. Same for drugs, they said many times they have already refunded me but when I ask my bank I have not received the refund !
So, after many complaints, Aclepsa said to me, I must ask my bank to refund me because everybody has got an insurance on the internet transaction, and my bank will refund me !! A lot of clients do same Aclepsa reply me !!!
I've got the proof of this conversation on Internet. The Aclepsa firm is in USA, the Police can do something for US ? Because they are thiefs !!!

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