Ackermans
reviews and complaints

I have made a payment on the 5th of July 2018 with amount R300 which ackermans are failing to update after 1000 or multiple emails with the p.o.p ive send through. I spoke to a very unhelpful and rude agent named Shandrè and to her Manager named Tasneem who had been extremely rude to me on the call, not giving me a chance to tell her my concerns and do not have any customer service knowledge of listening to a customer's query. Instead she jumped down my throat, screaming and shouting at me telling me how this is my fault. I have been trying over and over again asking her to keep quiet to give me a chance to explain to her how iv been making payments each month using eft without a reference number and iv never experienced this problem, however she just refused to listen to me which i honestly DO NOT find this as good customer service.
Please do deal with your incompetent staff because you will loose valuable customers because of incompetent customer service agents and disrespectful unhelpful Managers. I strongly recommend that this Manager goes back to training or be coached properly and be given the correct knowledge and development that Managers need. She is definitely not advisable to be a Manager at all.

Hi my Name is Khosi Kakaza. on the 06 August 18 I called Ackermans store at Jabulani Mall in Soweto, I needed information about changing my baby shoes without the receipt because it was a gift so I don't have the receipt. I was told that I can come and exchange them. I went to Maponya Mall to exchange the shoes, the teller by the name of Abongile shouted at me saying I HAVE STOLE THE SHOES, she said : where is the receipt? I told her it was a gift I don't have it, , , she called her friend and say this shoes are stolen, where didn't you buy them, I said I don't know.

she said the price is now R29.00, I said what must I do, she said she cant help me I must go back and look for the receipt and push the shoes at the side. I then ask her to give me someone to help, she called Mr Owen (im not sure if He is the supervisor or not) he came without listening to my story He assume I did a lay-bye. I then said no he then said the shoes must be bought with the amount on the system, , I then had to go back and look for the same shoes. Abongile didn't give me the receipt, she said because I didn't bring any receipt I wont get any receipt.

the lady was rude and accusing me of stealing shoes because I didn't have an invoice.

May I ask what is the Ackerman's procedure for checking laybye good for the customer when collecting them?The gentleman who was checking my laybye goods, did not involve me during the process. I asked why am I not involved, his response was, "I checked the items". He packed them in a small bag, shoved them on a side and instructed me to do it for myself in a rude manner. This left me stunned.I did not like his response to my concern, it was unprofessional and rude.

I went to Ackerman's shop at white River at about 16:45 I took some new born baby clothes to lay by the the cashier told me that new born baby clothes is not allowed to be laybye because those clothes they always there in all seasons and that they don't have space to store laybye clothes for new born baby, s .please help me understand this I'm so confused

I was at Ackerman's Store this morning around 11.45am, I was shopping with my mother, 84 years old.
We choose few item and we went to to till. was only one cashiers and another one was at phone. We were 2 Customers in line and another one at the till. She left the item to the cashiers and went back to shopping! we waiting and waiting till the cashiers at phone did try to page somebody to help us. No one came! I was complain with the cashier waiting for the other customer to finish her shopping, she did answer very rude, I did ask to call another cashier, she was rude to tell me: we already call somebody, we waiting and waiting, totally been ignore from all the cashiers till we decided to go! Custemer's Service it's absolutely pathetic in this store! we fill no welcome, no greeting, no smile, very bad for Ackermans to have people like that. thanks Bruna Viola

Cashier called Thembi looks at me while standing waiting for someone to assist at the till point but doesn't acknowledge or call me just continues with her conversation with a fellow colleague another lady told me to go pay and thembi throughout scanning my things continue with her conversation mumbles something in an African language and points to the speed point ... I have to gues that i have to input my card then she shows me to take out my card without looking at me and just continues with her conversation ...terrible terrible customer service now I know why I was the only customer in the store next time I will go to Jet instead

This morning walked into Ackerman's Maerua Mall, I usually buy from there and some cashiers know me very well, I took two Fleece for babies age 18 to 24 months their prices are as follow each 34.99 but if you take two you only pay 50 and you save 19.. I took a white one and yellow just to come at the till and they refused to give it because is not scanning off but all of the items are housed there.. the yellow one is apparently not part of the promotion but I need it.. infact the yellow was more than the white and other colours .. I took a clear picture.. The supervisor was so rude he couldn't even allow me to talk all he did was walk away and said he won't do the price change.. His name is Ismael and the cashier Joseph was left with no choice but to void the transaction.. As a loyal custom of Ackerman's I will take this up with the Ombudsmen sinc customer rights in Ackerman's is not followed or they don't know that CUSTOMER PAY FOR WHAT THEY SEE.,

Regards
Laimi

I Laybyed a jacket and took it out in June. My 40th birthday was on the 28th so I got it for my trip to tsitsikamma that weekend. When I put the jacket on I noticed a tear inside the jacket on both arms! I love the jacket and I do not want to return it. Then while in the car I noticed my left arm of the jacket has stitching missing..! I'm very disappointed in the quality of the jacket! I payed nearly R400! I don't want to tell friends and family because I'm too embarrassed and they love my new jacket too. On Saturday night my daughter came to me and told me her jacket ' broke '. The zipper broke off completely! She is 11. I have 3 daughters and I Laybyed them the same navy jackets each which was R199! It's the ones with the soft 'fur' inside. I Laybyed theirs separately to mine. My concern is that I've been a loyal customer for many many yrs. I Laybye each yr twice a year, for summer and winter clothes for my family. ID [protected].
I cannot invest all my money on this type of quality...

Visited store on 6th July (about 11am) to exchange boy's nightgown for bigger size. Young male staff member (only staff member at till point) busy with paperwork. Didn't greet me. I asked him about bigger size, he said to me 'what is on the floor is on the floor' with an unwilling to check attitude. At first I wanted to change the item for something else, but then after his attitude towards me I told him to rather give me my money back and that I will go and support Mr Price instead. When he was about to give me the money back, he said to me, 'there is no money in the till.' Then a young female staff member appeared and took over from him. They also spoke to each other in Zulu, so that I could not understand what they were saying. I am very disappointed in Ackermans and will in future take my business else. It is also not the first time I visited this store and feeling that the experience was unpleasant because of staff inefficiency.

We applied for a store card, waited 2 weeks with visits to the store and multipal phonecalls. We finally got the aprovement, we went to the store in Welkom only to be told they do not have any cards and they cannot tell us when they will have available. We were told to go to the nearest town to activate account. Surely if the other branches have cards couldn't Welkom collect there, why is it the customers responsibility?

I went to ackermans in festival mall in gauteng today with my sister to buy clothes for our kids, it was lunch time, the que was long but we queued, when it was our turn to be assisted the cashier whose name is Simphiwe helped her friends who only came in, and she gave some story saying that they usually help customers that works around the mall first because it's their lunch time, what kind of service is that we were also on lunch, is that the kind of service ackermans offers? I would understand if that was another one of their staff but we are pushed away and treated like dirt only because their friends are on lunch. We also pay and buy with the same money as others do what's so special about them.. I'm so disappointed

Good Day

I bought a Mobi Cell at ackermans Braamfontein in November 2017 on the 18/05/2018 it just froze then I took it to the store and I was assisted by Lerato she was very kind and helpful, she booked my phone on that day and advised that they will be in contact. 3 weeks after I received an sms saying I must pay R1200 because my phone is physically damaged reply Yes to proceed with the repair or No to decline, I went to the store on the 26/06/2018 and Lerato gave me back the phone as I walked out I opened the box and only to find that my phone is badly cracked on the screen I went back and showed the lady and she re-booked it again. I fail to understand because my phone only had a freezing problem, it never had scratches and cracks it was clean. So It means I'm being charged for physical damage because of the crack that I don't know.

Yours Sincerely
Frustrated Customer

I would like to lodge a complaint regading an incident which occure on the 25/06/2018 around 16h00 at ackermans of the mamelodi shopping centre. I went ther to activate a new store card and the canvasser assited me effectively and in time, when they had to activate the card they requested supervisor (Pindy) to open a cash register to process the card. the supervisor literally refused in my presence and she said to the canvasser that he should wait for a cashier to open up the cash register for him.

it took 45 minutes while all cashiers in store assited other incoming customers ignoring the canvasser with myself standing there. the supervisor started assisting the cashiers to cashup which is when I realized that the store is about to close. the security officer on duty closed all doors but still no one came to assist me.

I went to the supervisor to speak to her instate she gave me a nasty front face and said nothing while I spoke to her. I practically raised my voice shouting at all the cashiers asking if really they will ignore me, I asked if the canvassers are not forming part of the staff and if new accounts are not activated in their store.

a guy whom was not even wearing uniform, came to the tills and requested them all to comply with the store rules and assisted me. the supervisor remained quite and ignored the whole incident. I am Prudence mashabela ([protected]). I request that this be taken into accurate discipline, a measure which will resolve such matters precisely.

Good day
I just came from one of your stores in Braamfontein now before 17:00, was having a good day had a few items I wanted to buy for my mum. Got to the teller and found a lady busy packing some plastics, I asked nicely to pay and I was told with an attitude I will have to wait for her to finish packing her plastics. As I waited more than 15minutes I came to a decision to leave the store because am clearly not appreciated as a customer. From my understanding from previous retail work experience the customer is the stores priority before any plastics or bags. Am very disappointed by this treatment since I always get outstanding services from your stores, I advise with deep respect to take this individual employee for customer training because she has an appalling behavior when it comes to customer service. Its unfortunate she did not have a name tag, I was going to name her and never forget her name. She just ruined my evening!
Contact details [protected]
Name Pogisho

Yours sincerely
Loyal Customer

I made a lay-by at ackermans and within 2 months i went there for a cancellation and i was told that i can't get my money back, i have to take something else. I showed the receipt with the terms and conditions of the laybye and that I'm entitled to a refund but they still refused to help me. On top of that i had waited for over 30 minutes for that lay-by.

OBF/ repair book-in form Prj073324

Bought the above mentioned phone at Ackermans Fairbridge Mall, it started where I had to press harder and harder on the touch screen. I thought it was the battery. I took it back on the 14 th of April 2018, on the 8th of June 2018 they phoned me to say the phone was back. That same day the phone started with the same problem, then it died and did'nt want to come on again. I took it back to Ackermans.

To whom it may concern

Ackermans account number [protected]

I, gerane dirks, opened the above mentioned ackermans account in june 2012, I paid an additional insurance fee on this account, to cover myself against retrenchments etc.

On the 30th april 2015, I was retrenched from my employment

1. I submitted all retrenchment documents mid may 2015 at the ackermans branch in lady grey street paarl.

2. A month later I went back to ackermans paarl, to enquire on the progress of closure, on the abovementioned account.

3. They then mentioned that they were still awaiting details from head-office.

4. A few months later I went back and they told me the same story and said they will let me know once they received any information regarding my account.

5. A year went by, without hearing anything from ackermans, so I went back the the store and by then they change supervisors, so I insisted to the new supervisor that they should phone head-office and I personally spoke to somebody there, who then confirmed that they have never received any retrenchment documents of any kind, with regard to this account.

6. My previous company was liquidated, therefore I could not obtain copies thereof.

7. I left the store and never heard anything further.

8. In august 2016 received email from ssdk attorneys stating that ackermans handed me over to them to recover the debt, amounting to r4038.35

9. I explained the process I followed, as mentioned in number 1 - 6.

10. By then tenacity attorneys contact me and I started paying of my ackermans account, of the amount of r4038.35

11. In february 2018, I was again contacted by tenacity inc, stating that the same mentioned account was handed over to them for recovery, now amounting to r4413.61.

12. By then I had already paid off an amount of r 1800.00 to semington de kok attorneys which are part of tenacity. With an outstanding balance of r2116.69 at the time.

13. I then contacted tenacity and informing them of the latest call I received from tenacity inc.

14. Mrs tasje pieterse from semington de kok attorneys then confirmed that she would forward me all documentation, confirming that I have been paying off this account. And asked me to send her the emails regarding tenacity request to me.

15. I received the confirmation letter and submitted it to tenacity myself.

16. I would be most grateful if you could please acknowledge receipt hereof and confirm that this account is in arrears to the amount of r1916.69 which I am currently busy settling.

17. I just feel I was treated badly, if I just payed the second attorney and never asked questions, I would surely be ripped off

It is imperative that I sort out this matter urgently, as it is majorly affecting my credit record.

I am a single mom and urgently trying to obtain a home loan to purchase a home for my daughter and i. Due to this matter, I am unable to do so.

I'm struggling because I rent here and there because the renting is so expensive and I feel I can pay off my own home with that rent money giving to other home owners and in the meantime I disrupt my child majorly and it affect her school work.

I would be most grateful if somebody could help me in this matter.

Awaiting your response.
Kind regards
Gerane

Cell: [protected]
Email: [protected]@bolandkelder.co.za

I have purchased some shoes at Ackermans, wore it for half a day ad the shoes started tearing at the back. I took it to the Tygervalley branch and were told at the door that if I do not have a slip or the bag that I did the purchased in, they cannot do an exchange for me. I told them how was I to know that the shoes will tear the first day that I wear it and I did not keep my slip. I had to turn around without any manager or supervisor attending to me.

Hi i've applied for an Ackermans account and I got an SMS saying I must send my 3 months pay slips and I did that, several times when I call them they are saying the did not receive anything, I went to the store I submitted and I also emailed the documents by myself almost the whole week I'm doing the same thing but still they are saying they haven't receive anything what a poor service from Ackerman's

31-5-2018, I was in the store to pay for my laybuy, which took almost an hour to be found, secondly I wanted to cancel one item but unfortunately I didn't have the receipt with me. I requested to see the manager for assisted who came with the bad attitude and introduced herself as the assistant manager. The point here is that I understand that every company has its own rules, my concern is the attitude the staff is giving the customers, can you imagine waiting for an hour and then again experience the bad attitude from the management. Please see to it that your staff respect us as buyers, at least we deserve that in return.