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Ackermans
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1.0 469 Reviews

Ackermans Complaints Summary

1 Resolved
468 Unresolved
Our verdict: Engaging with Ackermans at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ackermans reviews & complaints 469

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C
7:47 am EDT

Ackermans shoes

Good day

Bought a pair of takkies when I got home I saw that it was both left shoes one size 9 and 8... Sent someone to go and exchange at the nearest store with slip and price tag, they advised him they cant assist as he didn't buy it at ottery but at blue route he must go back to that store.

How when they one branch? They also said they can't give the money back... Blue route is far and the ottery store is closer

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7:29 am EST
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Ackermans cell phone problems and no prompt service from cashier and supervisor

Good day, we bought our son a premo phone on 19 december 2018 at parow store. We gave the phone to our son on christmas day and only found out the next day (26/12) that the phone overheat. We did not know the store wil be open on that boxing day and only returned it n 27 january 2019. A supervisor by the name tendeka helped us and was, that the phone will return in 4 weeks. I phoned the store on after5 and a half weeks later and was told the phone will only return after 6 weeks. Now I was patient.. So was our son. Then when I told the guy named chad that the phone was there since so ans so time he said he will have a look and and call me back. The phone was then there "apparently". We went there to collect to hear that a new batterry was assigned to the phone. I was disapointed as the lady who handled the matter did not give us any papers to verify the matter. Ok we left and then the phone got worse. Yesterday my husband took the phone back and was told that on their system it shows the phone was "apparently" in for repairs. This I feel was handled very unprofessionally and on to top it off was told they will send the phone back for repair. The sales lady told him they will phone us this morning and as you can see from me via a complaint stil no call. I honestly feel the phone was never send for repair and they just swopped the phone with another batery and because the weeks expired they did not want to look bad on their side. We dont want the phone anymore. Please help in the above matter. We cannot send you any slips as they took it from my husband and also did not give him any proof that phone is woth them. The call of today was... I dont know.

Kind regards

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1:59 am EST
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Ackermans paying hollard insurance money of which I did not ask for

In 2016 I open ackermans store account I have paid the outstanding balance of r4000.00 in 2017 after a month when I check my emails they say I owing r1300.00 of which I didn't know. I called ackermans asking about the balance the matter was handled by tenacity starting from july 2017 until january 2018 but by the time the were investigating ackermans contact center never stop calling me about the payment when I asked they would say I am owing 1300, on january they sent me an sms stating that I must go and collect a new card the dispute has been resolved even before I collected the card calls for collection never stopped. On the 21 of march I collected the card but it had a balance of r1000.00 when I asked they say its for hollard insurance of which I did not even asked for the policy they said its for all ackermans card holders when they called me to join they said I am not going to pay extra money as long my account is up to date and their interest it was too much I have struggled to pay it, it was on arrears for long time until I took same loan to pay it.

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2:54 am EST

Ackermans Ackermans collection agency - tenacity inc

I opened an account with Ackermans and struggled to pay and then started making arrangements with TenacityInc. This was done telephonically. I then noticed that the agreements made telephonically was ignored by Tenacity and then I would get threats and really unprofessional made up letters.
I then requested them to just communicate with me in writing. Even after that a consultant phoned me, I dedcided (dont know why) that I will trust her and make an arrangement with her, i dont know why I wasnt surprised - nothing was noted on their system and again I am getting threats via SMS and still they keep on phonig and threatening that they are going to hand me over. In my mind I have an arrangement, but they are ignoring their own arrangements.

I do not want to deal with this company anymore, they cannot be trusted and is very unprofessional. If you cannot arrange a different arrangment, please point me in the direction to start legal complaints processes against you and tenacityinc.

I would like this sorted before Friday 01 February 2019.

Please get back to me as soon as humanly possible.
And please don't phone me as I do not trust any of them at all!

Kind regards,
Lorinda Wilkinson
[protected]
[protected]@gmail.com

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5:27 am EST

Ackermans unethical staff behaviour

To whom it may concern

Incident date: 22 December 2018 Time: at approximately 14:25

I am a customer who loves Ackerman's and always recommends it to friends but I would like to complain about a staff member by the name of Kekeletso Mahlakoana working in one of your Stores in Daveyton as a cahier. The queue on the 22nd of December was very long and when we got to till the till I realized I went over budget so I asked her to cancel 1 of the items. Her response rudely was why are you cancelling this item cant you see you are holding up the queue. I responded in disappointment and said I am a customer I have the right to do so and you cant tell me otherwise your job is to assist. She went on and said you know I don't like dealing with people like you and called her supervisor to cancel. I was very angry and ended up moving away from the desk and left my husband to pay. This is not the first time I've experienced at the very same shop. Managers and supervisors need to monitor how their staff is behaving with their clients and I need Kekeletso to be disciplined so that she learns to be polite to customers.

I suggest training to be done at Ackerman's in daveyton mall on how to give the best service and how you communicate with your customers and keep them coming back. Lately this shop in most days is empty and personally when I'm at daveyton mall and think of buying at Ackermens I always pass and rather go to Kempton park were the cashiers are friendly. If I do this, imagine how many more do the same thing. This attitude problem is bad for business. Managers and supervisors you need to do your job and always be alert of such behavior and deal with it accordingly.

Thank you for the Platform I hope you consider my suggestions.

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8:12 am EST

Ackermans rude staff and lack of customer services

To whom it may concern.

I am absolutely appalled with the attitude of your staff at mams mall ackerman's woman
I frequently shop at this store.

I purchased a pack of bra's for myself, after 3to 4 weeks later the bra, s were torn. I took them to the store and when I get there the ladies they were soo rude and the other one said to me I wont take the sheam.

I want to exchange those bra's (not refunded)

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2:41 pm EST
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Ackermans service

On the 9th of January, I went to buy my daughter a cap. When I got to the till, I was told my cap doesn't have a sku and was asked if there aren't anyway other caps, I responded by saying there's only character caps where I found this cap and don't believe it will be the same price. There was a lady there authorizing for the prev customer who said she will go fetch a cap. She came back with one, the cashier scanned it and while paying, I asked her how sure is she that I'm paying the correct price, she responded by saying but I told u the cap does not have a sku that's why they using the other one which is not a character cap. I said, so there are possibilities that I'm paying more or less and she asked me if I have a problem, at this point her tone had changed, I responded with not having a problem just a question to confirm the possibility of paying more or less and I also told her there's no need to be pissed cz I'm just asking a question, she responded by 'ngikutshelile kuthi ayina sku Mara solo ufuna ngi explain'. Because there was already another customer throughout my payout and the whole commotion, I decided to let her be and walked away.
As a customer who has worked in customer service for the longest time, I didn't appreciate her impatience, I think it's only my right to know that what I'm paying is equivalent to the quality I'm getting, I guess for her I was being a burden.
Please teach ur cashiers how to interact with customers especially us black customers because they treat us badly with the advantage that we will never complain.
I'm also requesting a formal apology from her for not even realizing her behavior even after I tried to calm her down.
I response will be really appreciated.
Thank you

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Update by Kat Lee
Jan 13, 2019 2:46 pm EST

Oh, I think her name is Lebo, it all happened in the morning at about 10/11am.

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5:34 am EST

Ackermans poor services and attitude

I bought a Azumi mobile phone which the battery (model: BP-50AH) got fat/swollen and I tried getting it from different shops in Qwaqwa (free state), Bloemfontein (free state), Welkom (Free state), Newcastle (KwaZulu Natal), Johannesburg and Bethlehem (Free State) with no luck

But the Lady Manager in Bethlehem was so rude, unfriendly, unwilling to help as I asked her to help me order a new battery or give me a supplier number to call so that I can order it myself

That girl doesn't deserve that position and has no skills in customer services

Can somebody help with getting a battery please

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1:58 am EST

Ackermans 5 pack bikinis for 13-14 years

I purchased a pack of bikinis for my teenage daughter at mall of the south Ackermans... two days later whe she opened the pack 2/5 of the panties were torn and the 3rd is also detached from the seems...the underwear cost R69, 95 and only two panties are off quality...I still have till slip but did not go to the shop because my daughter already wore two of the panties.

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6:22 am EST
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Ackermans default product

I bought a shirt and t-shirt it was 2 pack at Wonder park mall it has a quality problem. Alexandra they refuse to take it they say I have to go back to wonder park. I'm getting confused cause I can do lay- bey at wonder park and pay at Alexandra or anywhere but I can't return anywhere I don't even know when I'm going to be able to go to wonder park I will after a month or two and they will tell me they can't refund cause the product its been written of the system. I even had to fight to get my slip back, they were refusing to give me my slip back and they telling me that I won't be able to return it without the slip can someone give me a clear answer. Cause now I'm stuck with a default product and I can't return it anywhere but buy, pay at any Ackermans store I don't understand and Cashiers are allowed to chew gums on the sales floor while saving customers its unprofessional and irritating two Cashiers were chewing gums while we had wait on a long queue watching them chewing their gums the supplier they didn't do their job perfect and I'm the one who's getting punishment

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3:14 am EST

Ackermans poor attitude

To hom it may corncen... I was working in a till and my assistant manager shouted me in front of the customer's she have no respect to she should have called me in da office if I did something wrong nd rectify it.. So with Thata attitude I can't work with her .. I think she needs re training of customer service.. Coz customers where talk about her attitude in front of them... Keamogetswe Pitse

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6:03 am EST

Ackermans no exchange within 7 days / attitude

bought a phone at your Vangate Mall branch on the 21/12/2018 - took it back 4 days later as the speaker wasn't working properly, was told to come back 28/12/2018 as the lady that assist there is not there. went there today ( still within the 7 days as per slip), to be told they can hear anything wrong with the speaker and if i have a problem, i need to log it with the phone manufacturer, Me not them. according to the slip there is an exchange/refund policy of 7 days, which im still in but they refuse to exchange, refund or take the phone for repairs, as its apparently my responsibility to do so. On top of all of that, the Manager, Ellen, refused, flat out refused to give me her name and surname and Natalie only provided me with her name and also refused to give out her surname. I got Ellen;s name from one of the workers in the store.
As far as Im concerned, i dont want the phone fixed or exchanged, i want my money back. With such service, i cannot continue doing any form of business with people that undermine me. this is a blatant lack of respect to me, and an insult to my intelligence as it clearly states on the slip what the Stores responsibility is.
[protected]

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3:28 am EST
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Ackermans annoying sms's

I hate the SMS's I keep on getting from Ackermans. I know I have to pay my account every month and I don't want an annoying SMS to remind me of that. If this spamming of SMS's doesn't stop, then I will gladly close this account. I have an account at Woolworths and they don't unnecessarily spam me with annoying SMS's like Ackermans. I've had my Woolworths account for long and I intend to keep it for long because they respect me. Ackermans stop sending me SMS's, you're really annoying me!

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2:20 am EST

Ackermans infant sandals

I went to your vangate mall branch and the manager ELLEN gave me a very long story when I wanted to exchange the pair of sandals. I explained I don't have the slip anyanymore due to an exchange I had to to go my daughter and they had kept the slip so Ellen the manager told me that the area manager is in a meeting so she can't phone the person but if I know the day I did the purchase time and till number she can phone the store and get a till slip really that is so unacceptable if I had to go to a woollies without a slip they would have helped me. I then left the store very pist off. I then when back to the store I had got my goodies from the 1st time Westgate mall I then explained that I don't have an slip but I just want to exchange it for a bigger size. Wendy at Westgate mall said why not and helped me with a smile. I won't be returning to vangate mall ackermans again. The service there is very poor and unacceptable

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3:59 am EST

Ackermans customer service

I visited Ackermans Westgate store this morning. upon making payment I was advised the account was blocked. we called the contact centre, where we were advised account is in arrears of R465 and if the payment is used the account may be used today. payment was made shortly there after. when wanting to use the account I was told I cannot use the account as it is in arrears, yet the collections department told me the payment can be seen and I must ask the customer service department to do a manual update so that I may use the account immediately based on the promise I was given. Ackermans should not be giving customers false information. I have just returned home from a double surgery in hospital and I did everything that was asked of me and still I receive such horrible customer service yet I explained how long I have been waiting in store. poor service from this store. all I would like to do is pay my account up and closed it. I will definitely tell all my friends and colleagues of the pathetic service and not to shop at this store country wide.

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6:45 am EST
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Ackermans dstv installation

i bought the decoder on 1 dec and I was told that they will come and install on monday since it was weekend. Monday they did'nt come or communicate, I called them on thursday and they were not answering until i called the head office the guy who assisted me promised to send installing people later that day and they also did'nt come as well, i called the customer care friday and the same promised applied and the lady who answeres promised tp send me an email to confirm my complaint and she did'nt. im seriously disappointed with service I'm getting from ackermans.

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7:15 am EST
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Ackermans mtn hisense u601 pro

Good day, this cell phone was purchase on the 26 June 2018.
On 16 July 2018 we submit the phone for repairs at Ackerman's Underberg store and they said it will be 21 days its been 2 month now and today they called and said we can come and get the cell phone its back. On our arrival at the store we handed in our repair request slip. They could not find the paperwork in the file and told us that the have exchange the phone but it still to same phone but they said it is a new phone with the old imei number really. They could not get the phone working and it was not charge as well. They want us to sing a paper and asks us to put today's date on.
My question is was the phone sent away, was it repaired and if so was it tested and why was it not charge .

They could not answer my question or give an explanation about the repair and if it is going to be exchange why did they not give a new phone immediately and not wasting my time.

Unwilling to help and to give proper answers

I rather have my money back to be deal with incompetensence like this

job no. Tcr001573
repair id 02129402597a3g 16/09/1019

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6:38 am EST
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Ackermans promotion sms

I received a sms from Ackermans stating that if I buy the Nokia 2.1, I will also reveive whatsapp data and 200mb data per month for a period of time and also a 16GB memory card. So I went to Ackermans and bought the phone only to be informed by one of the clerks that it was a mistake made by Ackermans, the memory card is not included. Which is fraud according to me. Because there was no message send toe verify this "mistake". I put a complaint through but it seems like customer service only happens when the customer buys something. And when it comes to a complaint you get no customer service

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6:12 am EST

Ackermans payment!

Siyakubonga Cishe
Mon, Nov 12, 1:09 PM (4 days ago)
to me

Card Number [protected]

Account number [protected]

Balance R 7455.96

Total Due R 1202.55

Dear MS DORETTE BARNARD

Don't get caught this Xmas with bad Credit Rating. We are here to help you rehabilitate your account.

We have unfortunately noticed with concern that your Ackermans account is in arrears with very little or no payments forthcoming.

As a Registered Credit provider in terms of the National Credit Act (Act 34 of 2005), Tenacity has to submit the factual status of your account to the Credit Bureaus every months.

Your Credit Record will currently show that your Ackermans Account is overdue with 2 instalments.

Your credit record can be accessed by all other credit providers when you apply for new credit, increases on excisting credit and/or when you apply for new employment.

It is therefore in your own interest to bring this account up to date to prevent escalation of handover to our pre-legal department .

Arrangements can be made to assist with the rehabilitation of your account. Kindly reply to this email with your Banking Details and we will set up a DEBIT ORDER for your convenience.

You are welcome to contact us with the amount/exact date/method of payment via

· Email by replying to this mail

· Whatsapp by using [protected]

We look forward to help you make a suitable arrangement

This was the email that I have gotten twice.

This was my payments and I am not behind!

Begunstigde
22. TENACITY ACKERMANS
Begunstigdebesonderhede
FIRSTRAND - 255005

2018-10-30 | 09:50:00
[protected]
10
SUKSESVOL
600.00

2018-09-28 | 16:40:00
[protected]
9
SUKSESVOL
570.00

2018-08-24 | 11:23:00
[protected]
8
SUKSESVOL
1, 100.00

2018-05-17 | 17:03:00
[protected]
7
SUKSESVOL
350.00

2018-05-04 | 13:51:00
[protected]
6
SUKSESVOL
250.00

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10:58 am EST

Ackermans pathetic service

I'm having a big problem with my account. Ever since I've became your customer I have never been happy with the service I have received.
1. I went to pay my account at southgate mall is was so full only 3 tellers were working, I couldn't pay I then went to Randburg and I experience the same thing. Until only one lady who was in the line told me to pay via EFT. I tried but fnb couldn't take the card number as a reference. I called the call center and a lady that I spoke to told me to use the last 8 digits of my the card number. I did that and it went through fine. 7days later I got a call that I didn't pay I was shocked and frustrated I then sent proof and that was fixed.

2. September I made a payment and emailed proof of payment and to my surprise I got a call again that I didn't pay I was so mad I called in only to a rude call center agent who was very rude when I asked to speak to a supervisor she said I was to call the supervisor direct when I asked for supervisor's number she hang up on me. I immediately called and I explained to the person I spoke what happened and that I want to speak to a senior person and she called Burton who promised me that he will investigate and get back to me and he told me to send the September proof of payment to him his email address that he gave me is [protected]@tenacityinc.co.za and he told me that every month when I make a payment I must sent proof direct to him.

3. On the 29 October 2018 I made a payment and I sent proof of payment again to [protected]@tenacityinc.co.za from my email address which is [protected]@gmail.com. To my surprise on Monday I received a treating letter that I owe October payment. I then send that email to [protected]@tenacityinc.co.za. And he sent me an email to asked me if I made October payment. I then sent him an email with proof of payment up until today he has not responded to my email. And today I got a statement and October payment is not showing. Now I have errors of which it's not my fault. I regret the day I decided to open an ackermans account. I should have listened to my sister when she told me not to open an account it because of the service she received. Please can someone help and resolve my query and advise what do I have to do to get this a better service. I just wanna settle this account and close it. I will never advise anyone to take account with ackermans

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Ackermans In-depth Review

Overview: Ackermans is a well-established retail company that specializes in affordable clothing and home products. With a history spanning several decades, Ackermans has become a trusted brand in the industry.

Product Range: Ackermans offers a wide range of products, including clothing for men, women, and children, as well as home essentials. The quality of their products is generally good, considering the affordable prices. They also offer a variety of styles and sizes to cater to different customer preferences.

Customer Service: The customer service representatives at Ackermans are known for their responsiveness and helpfulness. It is easy to contact them through various channels, including phone, email, and social media. Their return and exchange policies are fair and straightforward, making it convenient for customers to resolve any issues.

Online Shopping Experience: Ackermans' website is user-friendly, with a simple and intuitive interface. The navigation and search functionality make it easy to find desired products. The website provides detailed product information and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is smooth, and there are multiple payment options available.

In-Store Experience: Ackermans stores are well-organized and have a clear layout, making it easy for customers to navigate and find what they need. The merchandise is presented neatly and is kept clean. Staff members are readily available to assist customers, ensuring a pleasant shopping experience. The checkout process is efficient, minimizing waiting times.

Promotions and Discounts: Ackermans offers frequent promotions that are attractive to customers. They also have a loyalty program that rewards customers for their continued support. The discount policies are transparent and clearly communicated, ensuring customers understand the benefits they can enjoy.

Shipping and Delivery: Ackermans provides speedy and reliable shipping services. The packaging quality is good, ensuring that products are protected during transit. Customers can easily track their orders and receive timely communication regarding the delivery process.

Community Involvement: Ackermans actively participates in local communities and charitable initiatives. They demonstrate a strong commitment to corporate social responsibility, making a positive impact on society.

Overall Satisfaction: Ackermans receives high ratings for its overall performance. When compared to competitors in the industry, Ackermans stands out for its affordability and wide product range. Personal recommendations include expanding their online presence and offering more sustainable options.

User Reviews: Customers have generally positive experiences with Ackermans. They appreciate the affordability and variety of products. Some users have mentioned that the sizing can be inconsistent at times. Overall, Ackermans is praised for its value for money and excellent customer service.

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