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Ackermans
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www.ackermans.co.za
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1.0 469 Reviews

Ackermans Complaints Summary

1 Resolved
468 Unresolved
Our verdict: Engaging with Ackermans at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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G
7:56 am EDT

Ackermans customer service

I walked into Ackermans at the Blaauw Centre in Pretoria North to buy my son some sneakers and activate the card they sent me. There was no other customers in the store and 5 employees that I could see.. When I got to the counter there was a lady busy loading stock on the system and I was told someone else would help me. The other person came to the counter (a man) and I started to talk to him at which point he started talking over my head to an employee behind me. He then proceeded to walk off to hang clothes on the shelf leaving me at the counter unattended. I stood there for several minutes while the employees had a conversation around me ignoring me so I left the store.

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K
5:55 am EDT

Ackermans account listed credit profile

Good Day

In April 2017 you sent me a pre-approved card, I went to the store to process the application. However the account was declined after I was approved for R7500 credit.
That is fine. However that account is now listed on Transunion for R7500 even though it was not opened. Will you please remove as it appears under my credit record as an account I owe.

Feel free to contact me
[protected]

Regards.
Precious

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7:06 am EDT
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Ackermans tablet and service

Good day

I would like to launch a complaint re the staaf of Stellenbosch eiekestad Mall branch . I honed in 03/082017 at 13.30 regarding my sons Tablet that i took back to the store on Sunday because it is not working anymore, needless to say that the product has not even been used alot .

When I phoned in today and my call was answered by someone gigling and talking to a fellow member I had to repeat myself four times . He then said that his college was tickling him so he could not hear what I said . I asked for the manager, who is known as Lizl . I asked her if my Tablet has been collected yet as I was promised by elvizo the staff on Sunday 30/07/2017 that Vodacom will collect the phone the Monday . The phone now is still at the store and has not been collected yet.

This has been such a terrible experience and I will not be going to the store again.

Also the Tablet was bought in December 2016 for my sons Christmas present, he has not used it as he only watch a movie or play a toddler game on it . Please assist with this matter as I actually love the store and wouldn't want this experience to leave a sour taste in my month .

Kind regards
Petro Wenn
[protected]

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1:03 am EDT
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Ackermans accused of making purchases

I had paid my outstand balance at Ackermans store in katlehong my account was in arrears for a long time cover was cancelled and after paying I was left with a balance of 0.61 I was surprise to get a statement on the 30/06/17 stating that I had to pay R85 I called head their offices then tenacity instructed me to fill a dispute form I did they said they will investigate but on the 19th of 07/17 I received a statement with a payment of R225/285 that I must paid at the end of the month why are they still sending me statement and who made payment on behalf of me I was told that 2 purchased were made 1 costing 1299 and 359 on the same day as if I was buying groceries im tired of Ackermans customer services at first I bought a broken brand new phone Queenstown it took me month to be fixed they ended up saying I must choose a new phone of which is was not my choice now this no don't suck money of the poor

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6:50 am EDT
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Ackermans cellphone canvasser

Me, my mother and 2 youngchildren were shopping for clothes on 2017-07-10 around 16:00. Ackermanns in Highveld Mall. Me and my chilleft the store to go to the restrooms. As we returned, my children were calling"ouma" as we were looking for her. She was at the pay point. As we progressed to the paypoint a young man dressed in black approached my shopping trolley and put his hand in my 4 year old son's face saying "Behave!" I was very upset that this unknown man think he has a right to discipline my children. We didn't see that he was on the phone. If he asked mannerly I would've move my children away. I asked for the manager where she apologised on his behalf. He called the manager himself and even wrote his name on a piece of paper when I asked his name. His attitude was arrogant throughout the whole ordeal. Not once did he apologised. His name is Sbongiseni Mtshali ( canvasser ). That is what he wrote on the paper.
Normally I am happy with Ackermanns' service and quality products. However I will not visit a store were there is a chance that my child/ren will get assaulted or scolded by a young employee.
I am sure the whole ordeal is on tge store's cctv camera. A week ago I phoned customer service where I was advised by Kefuoe yo email my complaint to [protected]@tenacityinc.co.za.
Up until now I received no response.
I would like some feedback on the steps taken to redress this situation, please.
Helet van den Berg

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8:14 am EDT

Ackermans account application pending for 1 week

good day,

sunday 9 july i applied for an account. but till today no one called me. friday i was at the store in the waterfont in bloemfontein, the lady did call them but still no on came back to me. i called several times but the put me through because my account is pending. but i hold on for more than 16 min. i can not hold on so long.

please assist me urgently.
kind regards
lizel(elizabeth) Hendriks
[protected]/[protected]

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M
4:57 am EDT

Ackermans poor quality

I am very disappointed in Ackermans quality of their clothing. Buying clothes is already expensive and then buying for twins even more. They can wear the tracksuits maybe twice then it looks horrible with all the fluffs. After one wash it looks like the clothing has been worn for 2 years.

Think this was my last shopping at Ackermans. Your prices had increased but looks like your quality has decreased!

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4:55 am EDT
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Ackermans laybye

I sent my brother to collect my laybye at centurion mall. He want there with my slip and ID. They could not help him. And is not the first time I have ask someone to collect my laybye and they always go with my ID and slip. But today they want two IDs. I called them and ask if they can't help me cause, we currently staying in Durban and my due date is near. The lady at laybye department refused and I was told that "it's a problem shame".

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1:42 am EDT

Ackermans services

I went to kopanong ackermans to settle my credit balance . I ask settlement from cashier by the name of tiny, she gave balance i paid it then after she said i owe r1 i never ask where does R 1 came, i gave r100 to off the unknown R100 because was the only money i had. Tiny started shouting asking me where is she gonna get a chance i will wait until the close up the because of R100 i ask someone to give me 1 the person gave me R50 she said still she shouted at me as I am a child infront of the customers . I just kept quiet .she said i got mindset of customers is always right just because of her mistakes

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11:52 am EDT

Ackermans buying a sim card at ackerman's.. what a shock

I'm shocked for days...I had to even walk away before I called a manager to clarify this for me, I walked in Ackerman's at campus squarr to buy a sim card carrying my original utility bill and id to buy just a sim card to be told by sizakele that she can't help me cause I need bank statement, what a shock it was that I had to ask countless time that do I really need bank statement even if I have proof of address, with the attitude replying yes I was shocked, the very same shop I bought sim card no so long ago changed their Rica rule which was the first time I hear this...I'm not buying a contract phone but a sim card... Unbelievable

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4:19 pm EDT
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Ackermans opened an account

I there my name is Phumeza Shobi. I applied for an account with one of your clothing stores last month towards the end of the month to be exact. Up until this day I have not received any response from the store none what so ever.

It was at a store in Kuilsriver, Cape Town. I'm disappointed in the service given so far and am having second thoughts about even owning an account with the store.

I look forward to hearing from you.

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7:55 am EDT
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Ackermans refund problem

I purchased an item form the store closely allocated to where I stay, last week. Without fitting it on in store. I came home fitted it on and unfortunately it was a bit too tight. The weekend past and I have time today to take it back for a refund. Firstly when I waited for assistance I got my turn to be helped, I had my packet with the item and the lady just stared at me without greeting, I greeted her and told her what is going on...she just glared at me asking where is the slip. I looked at her confused telling her it is in the bag, she took it out the bag and said "where's the card"? I asked her what card? She looked at me without a response and I asked her do you need my card that I bought the item with. She replied, yes. I went to my car to fetch it. I opened my wallet and my card was not there I forgot that over the weekend when my one friend from Limpopo came to visit I gave her my card when we went in to town for me not to carry my wallet and bag - she left with my card and I had to cancel my card on Monday to get a new one. Yet again she looked at me with a attitude not saying anything. I then said to her if you dont believe me I can show you my text messaging log that it really is so. She left me standing by the till yet again not saying anything and left. She came back saying that her manager said he cant refund me because they need the card, they can only give me a voucher or exchange. I dont want a voucher and I dont want a exchange...I asked to speak to the manager and she said he is busy. She then spoke to her college in their own language and all I could hear them saying he is busy...I find that very rude! I asked again can't I speak to him to hear from him why I cant get a refund. The cashier had a bad attitude and the way she was talking to me was honestly not a pleasure. I am the customer supporting my town where I could drive a few metres away for another retail store!

And what gets to me is that just the other day the store was closed because of staff training, and that's what I get as a customer not too long after training.

I am sitting with the item now that I just wanted a refund for.

I do not appreciate the customer service and all I want is to get a refund, not a bad attitude that will keep me away from the store.

Thank you!

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9:59 am EDT

Ackermans link account

I am a new client to Ackermans Stores and I am already fed up with their services, I keep on doing the same crap over and over.

They first sent you an SMS stating that your account has been approved but when you go to the store to collect your card it's a different story.

I went there three flipping times just to get the damn card, further more I linked my wife to my card and I get an SMS notification saying she could go to any store to collect her card but on her arrival she is told that I have to be in store with her, I mean why the hell would you send me the DAMN SMS IF SHE CANNOT ACTIVATE HER CARD HERSELF?

I hate this CRAP SERVICE THAT YOU ARE PROVIDING US.

Please sort your systems

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7:46 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ackermans - premio p1000 tablet

I've purchased 3 x Premio P1000 Tablets in Sept 2016 for my kids. My problem is getting screen replacement parts for these. I mean it's kids; they'll break it. Now 2 of the tablets are useless because there's no replacement screens available. I've also emailed the supplier about 3 months ago when the first one's screen damaged. But still no reply. I mean...

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2:19 am EDT
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Ackermans good day I applied for a credit card with ackerman still no feedback

My Name is Andre Meyer you can contact me on [protected]. i would appreciate it if you could please assist me in this matter. i Apply d for a credit card at Ackermans i only received one sms telling me that a was approved but i still have not received a reference number have send faxes and email of my ID and proof of payment. this is relay taking very long. its been a week and a half
.

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2:54 pm EDT
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Ackermans store manager regarding my poloneck left in the store

Good day,

My name is Mrs Tshepiso Mothibe, my mobile number is [protected].

On the 13th May 2017, I went to Akermans Wonder Park to collect my Lay-bye. Whiles in store I decided to exchange to Polonecks to a different size. All my items were checked n I had to do the exchange and I took out all the items I wanted to exchange they were all scanned. Unaware one of the red poloneck that I was supposed to take was left on the counter. When I got home the Poloneck was not there. On the 16th May 2017 I went back to the store and I managed to see the cashier who was assisting me n I explained what happened to her. She then decided to get the manager who also I explained what happened. Even though I explained my story she kept on asking me questions as if I was not assisted by the cashier on the counter and she told me that Akermans is not like milady's or other stores where they are able to see how many items were sold n not sold nor returned. I don't know how was that my problem because as a customer I mistakenly left one of my paid items in the store and I needed to get it back. However I was not helped because the manager told me she has boxes to receive n she doesn't have time to look at the cameras to see what happened. And I decided to leave the store.

The fact is I want my item because I paid for it. And I would highly appreciate it if this matter can be handled as soon as possible.

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6:38 am EDT
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Ackermans Customer service

I applied for application form to open an account with ackermans and I went in store with the required documents, then I was sent a message to go in again and submit same documents so I did that and asked lady from bay side ackermans mall to fax them for me and she said she did only to find out next day that she did not fax everything so I had to call and I waited approximately 20 min before a consultant could help me and documents did not go through for some reason then I emailed and now I am trying to call and have been on the line for 30 min and I find this absolutely appalling. What kind of service does ackermans provide and do they not care about gaining new customers, cause its clear to me that you guys dont at all.

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2:35 am EDT

Ackermans Store card

I visited Ackerman's Bridge City on Saturday the 29th of April and I went to the phones with the hope of getting a customer services consultant who will assist in contacting the contact centre because I have lost my store card and I needed to make a payment. I waited and there was no one willing to help and I went to the tills to ask for assistance to my surprise I was told that everyone was busy so I had to wait. I waited and waited until I decided to go home and come back the next day. When I got there on Sunday I went back to the tills and I asked for help and the lady I spoke to advised that they were all busy so I have to go an get someone from the floor to help. I went and I found a guy who called the contact centre but the phones were not answered. ALL I NEED IS TO GET THE ACCOUNT NUMBER SO THAT I CAN MAKE THE PAYMENT AND CLOSE THE ACCOUNT .

I even tried dialling *120*27587# but it could not help me as well

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9:39 pm EDT

Ackermans Left my wallet at a cashier's desk

I was in store buying raisins when I left my wallet in the counter of the
cashier. I went back a few hours later and asked the cashier and she says
she had not seen my wallet.

The store was empty at the time it was early in the morning. I request to
view their cctv to see wether who took my wallet. This occured in ackermans
Queenstown. I need my wallet back I have important cards and information..Please assist

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3:41 pm EDT
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Ackermans Service was very poor

I would like to lodge a complain against ackerman @ wonderpark, went today to exchange the tracksuit and sleepers for my 11 month child the problem starts where the cashier told me he can't help since I used the card and I told him yes for the tracksuit I used a card and for sleepers I used my debit card, but he didn't want to listen then he call the manager that's where disaster starts, I wonder how can a manager behave the way she did, am very disappointed the way she handled the situation.cisky the manager was very rude together with thabiso the cashier

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Shelanzi
Pretoria, ZA
Mar 17, 2022 10:59 am EDT

I went to the Ackermans today, what a poor service I have received, there were four cashiers but all of the were busy, God knows with what, we stood there on the que without being assisted, the next thing when I was finally assisted, they needed the overwrite cause the item was not priced corretly and then the person who is doing overwrite comes with not so nice attitude,. If you can help please motivate your employees, awaa,

Ackermans In-depth Review

Overview: Ackermans is a well-established retail company that specializes in affordable clothing and home products. With a history spanning several decades, Ackermans has become a trusted brand in the industry.

Product Range: Ackermans offers a wide range of products, including clothing for men, women, and children, as well as home essentials. The quality of their products is generally good, considering the affordable prices. They also offer a variety of styles and sizes to cater to different customer preferences.

Customer Service: The customer service representatives at Ackermans are known for their responsiveness and helpfulness. It is easy to contact them through various channels, including phone, email, and social media. Their return and exchange policies are fair and straightforward, making it convenient for customers to resolve any issues.

Online Shopping Experience: Ackermans' website is user-friendly, with a simple and intuitive interface. The navigation and search functionality make it easy to find desired products. The website provides detailed product information and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is smooth, and there are multiple payment options available.

In-Store Experience: Ackermans stores are well-organized and have a clear layout, making it easy for customers to navigate and find what they need. The merchandise is presented neatly and is kept clean. Staff members are readily available to assist customers, ensuring a pleasant shopping experience. The checkout process is efficient, minimizing waiting times.

Promotions and Discounts: Ackermans offers frequent promotions that are attractive to customers. They also have a loyalty program that rewards customers for their continued support. The discount policies are transparent and clearly communicated, ensuring customers understand the benefits they can enjoy.

Shipping and Delivery: Ackermans provides speedy and reliable shipping services. The packaging quality is good, ensuring that products are protected during transit. Customers can easily track their orders and receive timely communication regarding the delivery process.

Community Involvement: Ackermans actively participates in local communities and charitable initiatives. They demonstrate a strong commitment to corporate social responsibility, making a positive impact on society.

Overall Satisfaction: Ackermans receives high ratings for its overall performance. When compared to competitors in the industry, Ackermans stands out for its affordability and wide product range. Personal recommendations include expanding their online presence and offering more sustainable options.

User Reviews: Customers have generally positive experiences with Ackermans. They appreciate the affordability and variety of products. Some users have mentioned that the sizing can be inconsistent at times. Overall, Ackermans is praised for its value for money and excellent customer service.

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