Ackermans
reviews and complaints

Siyakubonga Cishe
Mon, Nov 12, 1:09 PM (4 days ago)
to me

Card Number [protected]

Account number [protected]

Balance R 7455.96

Total Due R 1202.55

Dear MS DORETTE BARNARD

Don't get caught this Xmas with bad Credit Rating. We are here to help you rehabilitate your account.

We have unfortunately noticed with concern that your Ackermans account is in arrears with very little or no payments forthcoming.

As a Registered Credit provider in terms of the National Credit Act (Act 34 of 2005), Tenacity has to submit the factual status of your account to the Credit Bureaus every months.

Your Credit Record will currently show that your Ackermans Account is overdue with 2 instalments.

Your credit record can be accessed by all other credit providers when you apply for new credit, increases on excisting credit and/or when you apply for new employment.

It is therefore in your own interest to bring this account up to date to prevent escalation of handover to our pre-legal department .

Arrangements can be made to assist with the rehabilitation of your account. Kindly reply to this email with your Banking Details and we will set up a DEBIT ORDER for your convenience.

You are welcome to contact us with the amount/exact date/method of payment via

· Email by replying to this mail

· Whatsapp by using [protected]

We look forward to help you make a suitable arrangement

This was the email that I have gotten twice.

This was my payments and I am not behind!

Begunstigde
22. TENACITY ACKERMANS
Begunstigdebesonderhede
FIRSTRAND - 255005

2018-10-30 | 09:50:00
[protected]
10
SUKSESVOL
600.00

2018-09-28 | 16:40:00
[protected]
9
SUKSESVOL
570.00

2018-08-24 | 11:23:00
[protected]
8
SUKSESVOL
1, 100.00

2018-05-17 | 17:03:00
[protected]
7
SUKSESVOL
350.00

2018-05-04 | 13:51:00
[protected]
6
SUKSESVOL
250.00

I'm having a big problem with my account. Ever since I've became your customer I have never been happy with the service I have received.
1. I went to pay my account at southgate mall is was so full only 3 tellers were working, I couldn't pay I then went to Randburg and I experience the same thing. Until only one lady who was in the line told me to pay via EFT. I tried but fnb couldn't take the card number as a reference. I called the call center and a lady that I spoke to told me to use the last 8 digits of my the card number. I did that and it went through fine. 7days later I got a call that I didn't pay I was shocked and frustrated I then sent proof and that was fixed.

2. September I made a payment and emailed proof of payment and to my surprise I got a call again that I didn't pay I was so mad I called in only to a rude call center agent who was very rude when I asked to speak to a supervisor she said I was to call the supervisor direct when I asked for supervisor's number she hang up on me. I immediately called and I explained to the person I spoke what happened and that I want to speak to a senior person and she called Burton who promised me that he will investigate and get back to me and he told me to send the September proof of payment to him his email address that he gave me is [protected]@tenacityinc.co.za and he told me that every month when I make a payment I must sent proof direct to him.

3. On the 29 October 2018 I made a payment and I sent proof of payment again to [protected]@tenacityinc.co.za from my email address which is [protected]@gmail.com. To my surprise on Monday I received a treating letter that I owe October payment. I then send that email to [protected]@tenacityinc.co.za. And he sent me an email to asked me if I made October payment. I then sent him an email with proof of payment up until today he has not responded to my email. And today I got a statement and October payment is not showing. Now I have errors of which it's not my fault. I regret the day I decided to open an ackermans account. I should have listened to my sister when she told me not to open an account it because of the service she received. Please can someone help and resolve my query and advise what do I have to do to get this a better service. I just wanna settle this account and close it. I will never advise anyone to take account with ackermans

To whom it may concern -

I am absolutely appalled with the attitude of your store manager at the mall of Africa.

We frequently shop at this store.

We received baby clothing as a gift at a baby shower that needed to be exchanged ( not refunded ). We were directed to a Thasha majaja who advised is that she is the store manager and the clothing is currently not at this store however it could be at another store she will call another store.

We agreed and asked if it could be done while we wait she then rolled her eyes and walked away !

This was highly infuriating as we constantly purchase clothing from this store for all our children.

She then continued to call the boulders branch and spoke in Zulu, unknowing to her I am very fluent in Zulu.

She said to the recipient of the call that she told me that there no clothing of that type available in any store yet I insisted that she call the other stores which is a lie as she had given us the option of calling other braches to find out if the clothing is available.

Your prompt response on this will be highly appreciated.

Mitch
Moodley
[protected]

Goodday, on the 28/08/18, I made a payment of R360, 00 via EFT into the account details that was given to me by the Bultfontein store manager. 1 week later I started receiving numerous sms's and phone calls by Ackermans accusing me of breach of contract and payment overdue. After I made several phone calls, it so happens that the store manager provided me with the Bultfontein store Account details and not that of Tenacity and thefore the payment did not reflect on my account. I went to the store manager and told her what had happend en she said that she wont be able to assist me in this regard and that I have to go to the bank(FNB), to apply for a payment reversal. I did that and had to pay R298 for the payment reversal and had to wait 5 working days for the reversal to be processed. After 1 week FNB informed me that they were unable to reverse the funds, as the account where the payment was made in, is a Public recipient account, and therefore FNB is unable to access the account. The reversal was cancelled and the R298 reimbursed. Not knowing what to do next, I went back to the Bultfontein store manager and explained the situation. She again told me that she is unable to assist me, unless I have the bank statements to prove the payment. Once again I had to go back to FNB to get the bankstatement( all on my own cost). After I got the bank statement I went back to the store and gave the bank statement to the store manager with a copy of my ID. She said that she doesnt know who to contact to reverse the payment that was made into the store account, but that she will let me know what she finds out. The same afternoon I received a phone call from Marina(store manager), she said that she spoke to someone in head office and that they are umable to reverse the funds into my bank account, but that they will be able to "
Move" the R360 from the Bultfontein store account onto my Ackermans store card. In the meanwhile I made another payment of R360 to get my account up to date.
More than a week passed and it was time for my next installment. I took the next installment amount and deducted the R360(that should have been moved to my ackermans store card)and only paid the balance to my account. With the next purchase I stood infont of the cashier like a complete idiot, where he told me that all my credit has been taken away and that I have a 0 balance on my store card. After speaking to a consultant on the phone, it so happens that the R360 was never transferred to my store account and that my credit was taken away because of a R133 still outstanding on my account. ONCE AGAIN I had to make another payment on my store card to enablr me to make a purchase. I was furious and called for the store manager. It so happend that she never followed up on my case and the R360 was never transferred to my store account. I asked her to resubmit the request inorder for me to get my money back thats just laying in the Bultfontein store account. Later that day, she phoned me and informed me that she has lost the bank statements and that I would have to get her new statements. I was Furious, because for the 3rd time I had to go back to the bank because she was the 1 who gave me the incorrect banking details. You would think that a store manager would have known what the correct banking details is...After I received the statements I went to the store to give it to Marina, but they informed me that she was in Cape Town for training. Once she was back 1 week later, I again went to the store to deliver the bank statements. She appologised to me for giving me the incorrect banking details and for all the troubles, double payments and inconveniences she has caused me and assured me that she will get this sorted out. I went to her twice aftet that day and still no payments were made to my store account. I have already made yet another payment to my account. It has now been more than 2 months that I have been struggling to get my money.

This was all caused by the store Manager that gave me the incorrect banking details. This is unacceptable. I have been a loyal ackemans customer and my accounts has never been overdue and always paid on time. Because of her I now have a bad reputation and still didnt get my R360 back that does not belong to Ackermans.

I am a very unhappy and unsattisfied customer and I have been patient and understansing and I have been submitting to the procedures en protocols that had to be followed. But still I havent received my money. This was not my fault and I want my money back.

Thank you

Regards Manda van der Riet
[protected]
[protected]@gmail.com

I did a laybe for my son's school uniforms for next year only for the cashier by the name njabulo did not scan one of the items. On the 7th of october 2018. I went to collect my laybe only to discover the error done by their cashier. A store manager by the na china not sure if it's his real name came to attend the matter and was very rude and arrogant. Only told me to pay for the items of which it was so inconviniencing for me as l had not budgeted for any expenditure. He also made me feel like l had something to do with the error done by one of their stuff. I felt like am being treated like a a common thief in front of all the customers. Am still traumatized with the stares of the staff and the customer. I ended up buying the item irregardless of the inconvenience. No apology but only to be belittled hence am black certainly would not think an other race could have been treated like that

Goodmorning

I lost my Ackerman's account card 4 full months back I tried going to the store to pay using my I'd they told me it is not possible to pay without the card of which I personally think that is ridiculous I was not purchasing anything I was only paying my account.

Secondly I went for a card replacement I was told that they do not have cards...I mean like really now how is that possible.

Today on the 4th of November 2018 I went back for a card replacement and needed to pay given the fact that I could not pay for the above reasons they told me the people that are working with accounts will only come to the store around 11 and I was there around 9:45..

I still did not replace my card again today because I couldn't wait that long.now Ive been recieving calls everyday about being in areas How the hell am I supposed to pay...Ive tried several Times to pay this account and got no help...it's excuses excuses where as with other retailers I am allowed to pay using my id..I AM NOT BUYING BUT PAYING YOU BACK THE MONEY I OWE TO THE STORE...

SUNNYPARK, SUNNYSIDE ACKERMAN'S I MUST SAY YOU ARE THE WORST RETAIL STORE I HAVE EVER CAME ACROSS

Good day
My account was paid at the umgeni road Game City ackerman's in Durban on the 29 October 2018...and today on the 2 November 2018, I received an sms that my account was not paid. I have never paid late and always pay extra. I don't appreciate being robbed if this is the case. Can you please look into my account and see what is happening... Attached please find my receipts of which I made payment.

I need an answer urgently as I don't like this... My card number is as follows
Card number [protected]
You can contact me via my cellphone
Call me [protected]
Or email me
[protected]@yahoo.com
Thanks

I opened a ackermans account in grootfontein, everything before I opened the account was perfect. The staff is always friendly and very helpful. Then I fall into a trap of purchasing something. Every time I purchase does not matter what the amount, they have to call for authorization. I mean reallly! What for? I understand it is for security purposes but with every purchase? I understand if it had to do with the amount or the type of products that I purchased but really? It's really disheartening and a total inconvenience!
I regret opening an account with you!

It is 09:30am and the store ( Ackermans alberton city) is still close while customers should stand outside locked doors and the time says the store should be open by 09:00 am this is really unacceptable... is this the service you guys render to customers... you need to be accurate this is such a disappointment to customers having to turn around because of poor service levels

I bought clothes for my son on the the 6th october 2018 at kerk & joubert and they did not fit him. Most parents are doing lay-by because its toward december and I am afraid nice clothes will finish.

I get home and nothing fits him. I work 8-4 and by the time I knock off shops are closed. The nearest ackermans I find I try to exchange. I went o different stores but couldn't find sizes at maponya mall and alberton.

On the 27th october 2018 I went to johannesburg ackermans and was assisted by ntombi who was very rude telling me that she doesn't believe all my story and why I have so many slips.
I was very humiliated even though I tried to explain. She told me that I should choose something because I wont get my full refund and they do not have vouchers. When I told her I had a right to get my full refund she said I cant she is just doing me a favour she will only refund clothes bought in jhb cbd the rest I should take to alberton and maponyamall.
She did the refund but refused to give my my slip passing humiliating remarks. I asked to speak to the manager and she said I should go down stairs. I asked the stuff and the showed me a gentle man named aaron who assisted me. I was shocked to hear that the rude lady (ntombi) is the actual manager and that aaron is the acting manager.

Good day I closed my ackermans account on the 06.01.2018 and yet after my payment you handed me over to landau attorney please explain how that is possible after I paid up my full balance. Everyday I get phone calls from laundau attorney for an account I closed. Ackermans please clarify this urgently as it's very annoying to get phones calls everyday for the same thing especially if I have proof of payments that I paid my account

I applied for an Ackermans account and after sending in my documets on 21 September, again on th 27 and onlune i heard absolute nothing feom Ackemans, then I get a statement and think great the account has been approved, I go to the store in Sacby and they phone and try to fund out about my card, after nearlly an hour of holding and talking they say they only redeived one months statements, please note this happened on the 21st of October, it blows my mind to think that after i sent the documents one 3 different occations no one decide to call me to advice they need additional documents. So i send in what they requested 2 days later i get an sms to say account has been approved i can go into a store to get my card activated. I gi today to the centurions branch, advised them i have been approved (this after standing in line for 45 minutes) and i want to activate my card. They lady requested the sms, i tell her i forgot my phone at home, she replies sorry neh we cant help you.
My wife ask her cant she phone in for the number, i mean Ackermans sent the sms cant she check, or mayve just check on his ID number. She says no, turns arround and walks away!
Needless to say, i want my account cancelled immiaditly and i will NEVER shop at Ackermans again!?

A proposal form was filled out by an Ackerman Employee and a copy of my ID was made. My salary slip was not requested then. I was then informed via SMS that I can fetch my card. After my card was opened I tried to buy clothing on account. I was told my account was still blocked, because I had not provided a salary slip. I handed one in to the office personnel. I then received an email, were my account statement was send. I assumed my card was now sorted and ready to buy on account. Again to no avail!

I was at ackermans Maponya mall today to exchange shoes, as i got to the queue there was a young man who works at ackermans who was very rude. He is short he was wearing all black he has Afro hair, he was mean, as I got to the till they spoke about me while I was being helped by the lady who was very professional as she didn't entertain them. They were talking about my appearance and I was really mad at that, couldn't they wait for me to leave the store? The other guy is light in complexion. This is really disappointing, we have people who suffer from low self esteem and such comments may cause people to commit suicide and so forth.. All I'm asking is professionalism from your staff, I normally go to Ackermans The Glen I always leave the store with a smile because they very professional.

After a man in Ackerman's PMB CBD came to me and asked if I have a store account and on my response asked to check for me if I qualify for any of the product they are promoting then said if I qualify a consultant will contact me to tell me which product I qualify for. I indicated to him that I don't want to join any policy. That was sometime in December 2017. In May this year I noticed that my account balance does not change regardless of my payment every month. End of September I lodged a complaint with the store and they said they can only cancel the policy next month and they cannot refund or credit my account with the amount I have been paying since end of may.

Good day,

I tried to register myself on your website but it said i have been registered before. I tried to reset the password but it gives me an error. Saying that i should call [protected] which i did. I spoke to 2 agents and the 3rd person was a manager. She said that she was unable to assist me and that it was a Head Office issue. Then i told her but why does the website tell me to call the call centre. Then she said she has to speak to IT. I do however feel that i wasted my time calling your call centre, because my issue is not resolved yet. I so badly want to create a profile for my baby registry but now i am unable to. I hope that my issue can be resolved. It is really sad that nobody was able to assist me.

Kind regards
Roxanne Jacobs

My name is Kebinang Mugibelo and is incorrectly registered as Kerinang Mugibelo. I am a Botswana customer and my Ackermans Account is [protected] and my card number is [protected]. I made payment of P520.00 using cellphone banking on the 24/08/18 and unfortunately I used cellphone banking without the knowledge that there is no such arrangement in Botswana and also because in the statement I receive every month it is indicated that when paying by internet banking you use ackermans card number as reference and I did that but the reference also became wrongly entered as [protected] instead of [protected].

My Identity number is [protected] and my contact number is (267) [protected], please assist me to rectify the problem. I tried to correct in Botswana and could not receive any help because the bank officials said I should contact the shop and the shop officials said everything is done in South Africa. I do not how I would send the payment confirmation because its in SMS type as I was using cellphone banking to pay.

Thank you

This is the poorest customer service from Any Retailer I have dealt with in my life. My husband went in store to apply for an Ackerman's Account. Complete with all the required documents. Which we confirmed in store... at Baywest Port Elizabeth. Documents submitted and we were ASSURED that we would be contacted between 24/48hrs.. 4 days went by and we went to the store again to enquire. We were then told we had to fill in an application form, which we did. And again the 24hr rule was made known. After not hearing anything again for 4 days we went in store AGAIN. KEEP IN MIND WE LIVE QUITE A DISTANCE FROM THE STORE. This time we get told that the form was not completed properly... (the form was filled in by one of the store attendants).. So today we go back to find out if we are approved.. and get told that the form was still not completed properly.. so now my question is? Do you not need new customers? Is our business not good enough for Ackerman's? And all this time NOT ONE PHONE CALL FROM "CUSTOMER SERVICE "
WHAT DOES A PERSON HAVE TO DO TO BE TREATED LIKE A "VALUED CUSTOMER"? If we were phoned. As promised. We would not have had to waste valuable time and petrol just to be told the the application process is Still Pending.. more than 10 days after our initial enquiry.

I bought a track top for my new born baby, it looks very nice with cat face sequence in the front and a hoodie. At 7 weeks my baby is only wearing it now as it's 0-3months in size. I noticed the sequence was rough and not going in the same direction. After wearing it once she had scratches on her face and her blanket pulled by the top. Knowing that this was being made for infants, Ackermans should have paid more attention to the quality of the clothing to ensure safety for our lil ones. I am pretty sure anyone else who bought it is sitting with it at home unable to put it on their babies.

The competition is for kids 9-15 years. Each round the entrants had a task with public voting thereafter to see who goes to the next round. The public do not get to see actual votes?The top 20 was announced 10/08/18.
Ackerman's rules state that if entrant did not "submit or correctly complete" the activity they would be disqualified. 5 of the Top 20 did not complete the last activity correctly which was to draw and design their own pattern. Ackerman's response is that it could be due to language barriers, that something although not correct was submitted and that the winners will be chosen by panel of judges to ensure they are judged on following instructions, creativity ect. 1 of the Top 20 finalists has been removed and not replaced, when I queried that there was no picture at all submitted for the task. The response was it may be a technical error. This situation is very unfair, why have tasks if it didn't matter if they were completed correctly? This is unfair as 5 entrants have been robbed of been finalists as Ackerman's has not applied it's own rules!