Ackermans
reviews and complaints

I phoned ackermans cradock 15-08-17 for a balance check on my account. The first person who answered wanted the 1st four nrs of the card so I said im gonna phone back cause I dont have the card on me. As she wanted to help me. I phoned for the 2nd time with the card nr and I asked if the lady who answered the phone could plz assist me with a balance enquire suprisingly she answered 'no'... I said "the lady who assisted me now wanted to help me she answered"no"again. I asked now cant you just take the card nr or id nr to help me then she said"no" again.
This is unacceptable, and they are rude! And they were no help!
Cant believe that theres such people working there very dissapointed.

I went to lay-bye few items during my lunch hour today and on the till I met up with a Vuyani who was the cashier, he looked at me as though I just stepped on his toes and surely expected a 'hi' from me which I didnt even have because of the trail of his bad attitude he always portrays. I immediately told him lay-bye as I put the clothes on the counter. He then asked if I had the ID with me and I told him No. Since he had that bad mask already portrait on his face, told me he cannot do a lay-bye without an ID, I then told him I've done it several times without an ID as I had stuff lay-byed at the time. This is the funny part-he leaned against the counter and kept quite for a while (as though he waited for me to beg him) and so I did the same and just looked at him. On realising that I was not going to beg him to do that sale he then told me with the same bad attitude that its their process which I acknowlegde but the manner he translated their processes was as though I work for ackermans and should know their processes off by heart. Can this be translated to Vuyani... I dont go around carrying a dompass and shopping is sometimes at an impulse. If I see something and I like it... I wont wait for his permission to buy it and im an ackermans customer not Vuyani's and will go in and out that store as I please unless there's been an instruction that reads right of admission reserved on my face everytime I enter the store. Ke kgathetse ke his bad attitude and I have many more of his stories to tell... like closing the drawer/till as I was next without even communicating this and I heard from his colleague that he was on lunch and according to my knowledge he would have just simply said... ausi o on the till will serve you next. And the other day hahaha I went in and asked about the wed-wed special, the winter ladies boots were on special and had a red sticker on them and the price was not so clear... when I asked him whats the price on them he got agitated (he is not a too many words typa person but you could read his face expression) and told me there's a price on the red sticker... I laughed, reached for the boots and asked whats written there.in short I have been very patient and hoped for a different experience everytime but it clearly means the guy has me wrapped around his little attitude and will treat me like this everytime I get in that store and im not happy with the treatment. Ithoriseng [protected]

I walked into Ackermans at the Blaauw Centre in Pretoria North to buy my son some sneakers and activate the card they sent me. There was no other customers in the store and 5 employees that I could see.. When I got to the counter there was a lady busy loading stock on the system and I was told someone else would help me. The other person came to the counter (a man) and I started to talk to him at which point he started talking over my head to an employee behind me. He then proceeded to walk off to hang clothes on the shelf leaving me at the counter unattended. I stood there for several minutes while the employees had a conversation around me ignoring me so I left the store.

Good Day

In April 2017 you sent me a pre-approved card, I went to the store to process the application. However the account was declined after I was approved for R7500 credit.
That is fine. However that account is now listed on Transunion for R7500 even though it was not opened. Will you please remove as it appears under my credit record as an account I owe.

Feel free to contact me
[protected]

Regards.
Precious

Good day

I would like to launch a complaint re the staaf of Stellenbosch eiekestad Mall branch . I honed in 03/082017 at 13.30 regarding my sons Tablet that i took back to the store on Sunday because it is not working anymore, needless to say that the product has not even been used alot .

When I phoned in today and my call was answered by someone gigling and talking to a fellow member I had to repeat myself four times . He then said that his college was tickling him so he could not hear what I said . I asked for the manager, who is known as Lizl . I asked her if my Tablet has been collected yet as I was promised by elvizo the staff on Sunday 30/07/2017 that Vodacom will collect the phone the Monday . The phone now is still at the store and has not been collected yet.

This has been such a terrible experience and I will not be going to the store again.

Also the Tablet was bought in December 2016 for my sons Christmas present, he has not used it as he only watch a movie or play a toddler game on it . Please assist with this matter as I actually love the store and wouldn't want this experience to leave a sour taste in my month .

Kind regards
Petro Wenn
[protected]

I had paid my outstand balance at Ackermans store in katlehong my account was in arrears for a long time cover was cancelled and after paying I was left with a balance of 0.61 I was surprise to get a statement on the 30/06/17 stating that I had to pay R85 I called head their offices then tenacity instructed me to fill a dispute form I did they said they will investigate but on the 19th of 07/17 I received a statement with a payment of R225/285 that I must paid at the end of the month why are they still sending me statement and who made payment on behalf of me I was told that 2 purchased were made 1 costing 1299 and 359 on the same day as if I was buying groceries im tired of Ackermans customer services at first I bought a broken brand new phone Queenstown it took me month to be fixed they ended up saying I must choose a new phone of which is was not my choice now this no don't suck money of the poor

Me, my mother and 2 youngchildren were shopping for clothes on 2017-07-10 around 16:00. Ackermanns in Highveld Mall. Me and my chilleft the store to go to the restrooms. As we returned, my children were calling"ouma" as we were looking for her. She was at the pay point. As we progressed to the paypoint a young man dressed in black approached my shopping trolley and put his hand in my 4 year old son's face saying "Behave!" I was very upset that this unknown man think he has a right to discipline my children. We didn't see that he was on the phone. If he asked mannerly I would've move my children away. I asked for the manager where she apologised on his behalf. He called the manager himself and even wrote his name on a piece of paper when I asked his name. His attitude was arrogant throughout the whole ordeal. Not once did he apologised. His name is Sbongiseni Mtshali ( canvasser ). That is what he wrote on the paper.
Normally I am happy with Ackermanns' service and quality products. However I will not visit a store were there is a chance that my child/ren will get assaulted or scolded by a young employee.
I am sure the whole ordeal is on tge store's cctv camera. A week ago I phoned customer service where I was advised by Kefuoe yo email my complaint to [protected]@tenacityinc.co.za.
Up until now I received no response.
I would like some feedback on the steps taken to redress this situation, please.
Helet van den Berg

good day,

sunday 9 july i applied for an account. but till today no one called me. friday i was at the store in the waterfont in bloemfontein, the lady did call them but still no on came back to me. i called several times but the put me through because my account is pending. but i hold on for more than 16 min. i can not hold on so long.

please assist me urgently.
kind regards
lizel(elizabeth) Hendriks
[protected]/[protected]

I am very disappointed in Ackermans quality of their clothing. Buying clothes is already expensive and then buying for twins even more. They can wear the tracksuits maybe twice then it looks horrible with all the fluffs. After one wash it looks like the clothing has been worn for 2 years.

Think this was my last shopping at Ackermans. Your prices had increased but looks like your quality has decreased!

I sent my brother to collect my laybye at centurion mall. He want there with my slip and ID. They could not help him. And is not the first time I have ask someone to collect my laybye and they always go with my ID and slip. But today they want two IDs. I called them and ask if they can't help me cause, we currently staying in Durban and my due date is near. The lady at laybye department refused and I was told that "it's a problem shame".

I went to kopanong ackermans to settle my credit balance . I ask settlement from cashier by the name of tiny, she gave balance i paid it then after she said i owe r1 i never ask where does R 1 came, i gave r100 to off the unknown R100 because was the only money i had. Tiny started shouting asking me where is she gonna get a chance i will wait until the close up the because of R100 i ask someone to give me 1 the person gave me R50 she said still she shouted at me as I am a child infront of the customers . I just kept quiet .she said i got mindset of customers is always right just because of her mistakes

I'm shocked for days...I had to even walk away before I called a manager to clarify this for me, I walked in Ackerman's at campus squarr to buy a sim card carrying my original utility bill and id to buy just a sim card to be told by sizakele that she can't help me cause I need bank statement, what a shock it was that I had to ask countless time that do I really need bank statement even if I have proof of address, with the attitude replying yes I was shocked, the very same shop I bought sim card no so long ago changed their Rica rule which was the first time I hear this...I'm not buying a contract phone but a sim card... Unbelievable

I there my name is Phumeza Shobi. I applied for an account with one of your clothing stores last month towards the end of the month to be exact. Up until this day I have not received any response from the store none what so ever.

It was at a store in Kuilsriver, Cape Town. I'm disappointed in the service given so far and am having second thoughts about even owning an account with the store.

I look forward to hearing from you.

I purchased an item form the store closely allocated to where I stay, last week. Without fitting it on in store. I came home fitted it on and unfortunately it was a bit too tight. The weekend past and I have time today to take it back for a refund. Firstly when I waited for assistance I got my turn to be helped, I had my packet with the item and the lady just stared at me without greeting, I greeted her and told her what is going on...she just glared at me asking where is the slip. I looked at her confused telling her it is in the bag, she took it out the bag and said "where's the card"? I asked her what card? She looked at me without a response and I asked her do you need my card that I bought the item with. She replied, yes. I went to my car to fetch it. I opened my wallet and my card was not there I forgot that over the weekend when my one friend from Limpopo came to visit I gave her my card when we went in to town for me not to carry my wallet and bag - she left with my card and I had to cancel my card on Monday to get a new one. Yet again she looked at me with a attitude not saying anything. I then said to her if you dont believe me I can show you my text messaging log that it really is so. She left me standing by the till yet again not saying anything and left. She came back saying that her manager said he cant refund me because they need the card, they can only give me a voucher or exchange. I dont want a voucher and I dont want a exchange...I asked to speak to the manager and she said he is busy. She then spoke to her college in their own language and all I could hear them saying he is busy...I find that very rude! I asked again can't I speak to him to hear from him why I cant get a refund. The cashier had a bad attitude and the way she was talking to me was honestly not a pleasure. I am the customer supporting my town where I could drive a few metres away for another retail store!

And what gets to me is that just the other day the store was closed because of staff training, and that's what I get as a customer not too long after training.

I am sitting with the item now that I just wanted a refund for.

I do not appreciate the customer service and all I want is to get a refund, not a bad attitude that will keep me away from the store.

Thank you!

I am a new client to Ackermans Stores and I am already fed up with their services, I keep on doing the same crap over and over.

They first sent you an SMS stating that your account has been approved but when you go to the store to collect your card it's a different story.

I went there three flipping times just to get the damn card, further more I linked my wife to my card and I get an SMS notification saying she could go to any store to collect her card but on her arrival she is told that I have to be in store with her, I mean why the hell would you send me the DAMN SMS IF SHE CANNOT ACTIVATE HER CARD HERSELF?

I hate this CRAP SERVICE THAT YOU ARE PROVIDING US.

Please sort your systems

My Name is Andre Meyer you can contact me on [protected]. i would appreciate it if you could please assist me in this matter. i Apply d for a credit card at Ackermans i only received one sms telling me that a was approved but i still have not received a reference number have send faxes and email of my ID and proof of payment. this is relay taking very long. its been a week and a half
.

Good day,

My name is Mrs Tshepiso Mothibe, my mobile number is [protected].

On the 13th May 2017, I went to Akermans Wonder Park to collect my Lay-bye. Whiles in store I decided to exchange to Polonecks to a different size. All my items were checked n I had to do the exchange and I took out all the items I wanted to exchange they were all scanned. Unaware one of the red poloneck that I was supposed to take was left on the counter. When I got home the Poloneck was not there. On the 16th May 2017 I went back to the store and I managed to see the cashier who was assisting me n I explained what happened to her. She then decided to get the manager who also I explained what happened. Even though I explained my story she kept on asking me questions as if I was not assisted by the cashier on the counter and she told me that Akermans is not like milady's or other stores where they are able to see how many items were sold n not sold nor returned. I don't know how was that my problem because as a customer I mistakenly left one of my paid items in the store and I needed to get it back. However I was not helped because the manager told me she has boxes to receive n she doesn't have time to look at the cameras to see what happened. And I decided to leave the store.

The fact is I want my item because I paid for it. And I would highly appreciate it if this matter can be handled as soon as possible.

I applied for application form to open an account with ackermans and I went in store with the required documents, then I was sent a message to go in again and submit same documents so I did that and asked lady from bay side ackermans mall to fax them for me and she said she did only to find out next day that she did not fax everything so I had to call and I waited approximately 20 min before a consultant could help me and documents did not go through for some reason then I emailed and now I am trying to call and have been on the line for 30 min and I find this absolutely appalling. What kind of service does ackermans provide and do they not care about gaining new customers, cause its clear to me that you guys dont at all.

I visited Ackerman's Bridge City on Saturday the 29th of April and I went to the phones with the hope of getting a customer services consultant who will assist in contacting the contact centre because I have lost my store card and I needed to make a payment. I waited and there was no one willing to help and I went to the tills to ask for assistance to my surprise I was told that everyone was busy so I had to wait. I waited and waited until I decided to go home and come back the next day. When I got there on Sunday I went back to the tills and I asked for help and the lady I spoke to advised that they were all busy so I have to go an get someone from the floor to help. I went and I found a guy who called the contact centre but the phones were not answered. ALL I NEED IS TO GET THE ACCOUNT NUMBER SO THAT I CAN MAKE THE PAYMENT AND CLOSE THE ACCOUNT .

I even tried dialling *120*27587# but it could not help me as well