I took the initiative and went to Ackermans Eastgate to make paymet on my account, the consultant at the customer service counter refused to assist me as she said that without the card they cannot assist me even though I offered to give her my id number, she told me she was to busy to call the Head Office, so I walked out very disappointed with the service I received. I then found out that I have been ITC listed for R389, which I paid via EFT on the 23 May and was then R472.23 but I was not removed from ITC, I was trying to buy a car and was told am written off as a bad debt. I want to be removed from ITC as I have made a payment, they are quick to list you but do not delist.
I would not recommend anyone to buy a phone at akerman's Premio have a k@k battery and you can't return it after 7days on the 8th day they take your phone for repair a 7day old phone
I bought the Premio Tab 8 for my son and a week later the screen was broken and there isn’t any screen replacement for it, a total waste of money
I've bought sneakers at Ackermans on the 10th of September 2023 on Sunday 14:49 , at Protea Glen Mall , they have cuts ad Cracks they hardly 3 months and they are damaged
Did an online order on 8th Sept 2023, to date it has not been received or any updates as to where is this parcel, As far as I am concerned order number [protected] does not exists , which means Ackermans stole my money.
I am going on leave today for the long weekend and needed this items for holiday - VERY ANGRY!
Cleoline Green
[protected]
I came in the shop as a happy costumer at 11 September 2023 at round about 10pm. Asked Jamie a question,got an answer. I then replied with a joke and laughed. Jamie's reply to me was a shocking sarcastic sound with her tongue.
My wife went to mvusuludzo ackermans in thohoyandou today to buy ReMdi A1 Cellphone. On the display price was R1499.she wanted to buy the Cellphone and she was given another price of R1600.they refused to help her.my Contact number are [protected] and [protected]
I did a lay by I went to cancel it twice they told me to wait for it to expire I did wait for it to expire, after it expired I went back but they said they can't give me my money back the going to give me a voucher even after I told them that I want money not voucher.
To whom it may concern, I have paid your account on the 25th but I am receiving SMS that payment was not received that's irritating me a lot and gives me a scare about my credit score.
Kindly attend to this as soon as possible.
I made a payment on the 3rd of July 2023, I have been sending emails and no one is responding to them. Every time when I call customer service they always tell me to send proof of payment, which I did. The service is very poor. it's been 3 weeks now the issue is not resolved, no communication. Same story everytime when I call.
Ennerdale Ackerman... Been here since 9 o'clock and the store is not open and I urgently need my laybye
2023/06/27
So now the staff also waiting in front of the door saying they don't know what's happening and so angry now and am late for work... I think the store is suppose to open 9 o'clock but now it's nearly 10 o'clock still not open.
Can u plis call me on [protected]
For a good 3 days I have been calling but nobody picks up the phone and I sent an email but its not going through
Incident Saturday 08 July 2023
Time 10:40
I stood for more than 20 minutes at the door and it was closed,I called the store line twice and it was confirmed that the store is open but I'm still at the door
Different attorneys approach me and it's confusing
Good day
I would like to make an complain regarding the quality of your clothing lately. In March I bought Underwear for my daughter and it's May now and the panties are torn.I bought them in Richard Bay
The reason I'm writing now it because it the third time it happening I wish I kept the slip but will sent the pics.
Thank you
Ackerman's store at Orange Farm Eyethu Mall doesn't have store cars.
I'm xphadima I request UI-19 form no one got back to me ... Please kindly help me .. Lindelani Mokwena [protected]
I requested UI-19 form and salary schedule no one got back to me please kindly help me...
Iam compilation about sneakers which i bought them 31 January and only wear them 3 times now they looks like 7month. Iam so disappointed.and now ur system doent allow me to upload thr photo
Hi my name is Mikateko i bought kids jean 2-3 for my daughter she wore it once and it just tie off
Good day
I just have a complain why sending me so many messages for my account to be paid
I'm not even behind or in arrears it is so annoying for me while my account is up to date i think one is enough is not even month end yet
I don't need an sms to pay my account on time it's always up to date
Kind regards
Miss E Hendricks
Bought a Premio S54/Telkom from Phola Park branch in Mpumalanga.Quite satisfied with the phone like many other customers UNTIL I had to replace the battery!Most of the cellular repair depots do not carry replacement parts including Ackerman's!please help!
I went to one of your connect shops and bought a Redmi cell when I reached home my sister didn't like the phone so when I returned the phone to top up and buy another phone they refused to assist me
So I left the phone with them and they didn't refund me,
I would like the matter to be taken into account
Hi, I bought panties (briefs) the pack of 5 not once but twice, the latest was November in N1 city mall Goodwood cape Town . I find them very comfortable but the quality is terrible. After the first wash the panties starts to break, then have to stitch it. Unfortunately I've thrown the slip away otherwise I would have brought them back
Please unblock and activate my card i want to pay credit.
Khetani Freddy Machevele
Cell: [protected]
I need help with ui19 form. I have been asking about it where I used to work at Ackermans they don't give me straight answer.
Name: MATSOKU MMADITABENG CATHRINE
ID NO: [protected]
Want exchance or get my money back. Have connectivity and battery goes down quickly. This is my 2 second cellphone. Don not want to exchange or to give my money back. Was there at the shop in Ficksburg. Thanks Fj de klerk [protected]
Always the case when I am paying my account the balance does not decrease instead it is increasing I need clarity on that case
I made payment almostly each and every 15th day of the month but what I have noticed is that my balance is not decreasing as expected which I don't know what is the cause
Im a hard working woman and I only have a bank loan on my name and was a little behind in payment but I want to open me an account by you guys and I get declined and I only shop by you for my son please help me
While fitting pants in your store the magnet popped out and the pin pierced my foot . See pictures attached I was planning to spend over R1500 in your store but left with a painful foot and tears in my eyes.. The staff gave me tissues to wipe and a plaster . I left the store and no one cared if I was okay!
I bought clothes at Ackerman's store
i returned the clothes I bought with using a debit card they did a cash refund that was successful to my surprise the money is still not in my account I have slips to show that the refund was approved but no money
I bought black wedges on the 21st of December 2019 at the store and paid 200 rand for it. I wore the shoes to church on the next day and the back of the wedge broke [censored] well as the strap. I will be returning the shoes and expect a full refund. I am so disappointed as the shoes were very comfortable and i purchase from Ackermans regularly.
I was double charged and it went through twice on my account but it didn't go through on the Ackermans system now I have to go back to the bank and reverse the transaction and the charges are going to be on my account. I think it's really unfair for the customer
I bought a rain mac from Balfour Park the price was R149 99
When the article was scanned the price was R169 99
When I enquired I was told that the article was a price up?
How does this work
You see one price then you charged another price.
Lorraine
[protected]
I OPENED AN ACCOUNT THREE WEEKS AGO AT ACKERMANS FLORA CENTRE.
I GAVE THEM ALL MY DOCUMENTS, WHICH THEY SCANNED AT THE STORE.
I phoned head office, which they told me that they do not have the documents
If they transfer me they cut the line
Head office told me that they will phone me, which never happened
This is pathetic .
I am not happy at all i bought a baby jacket on laybuy... the baby wear it 2 times after that the jacket has damage both side and now i dont have slip to proof it but i know the date i pay laybuy... puseletso from Botshabelo freestate
I bought a hand bag at Johannesburg calton Centre at Ackerman, they didn't remove the tag, I went to vosloorus as I working there I asked them to remove for me they refuse they said they want a slip. I told them that I throw a slip bt I bought with account card. They said they can't help me I must go back to where I bought a bag
i bought Dstv at ackermans in polokwane mankweng complex for R599 that included installation but their guy who does the installations said he cant come to my place because its far, now i have to find someone to install it while i have already paid Achermans for the installations
For how long does it take? Been waiting for 5 days now. Kamulu N Silvanus, ID [protected]