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Acia Pure, Colon Cleanse / Products returned, Still charged

1 PA, United States Review updated:

I ordered the 14 day free trail of these two products. After recieving them and realizing that the free trial was not free and that i would be put on a automatic shipment, I e-mailed customer service for return numbers. I recieved an e-mail with no return numbers but an offer for free shipping and 10 dollars off a bottle, I e-mailed back that the products where being returned and not to charge my credit card. Products were sent back. I found out today that I was still charged. I called customer service and was told it could take one to two weeks for my return to be processed and several more for my credit card to be refunded. I requested to speak to a supervisor but was told it would not matter and none was available. I will file a formal complaint with the BBB and my State Attorney General. FREE IS NOT FREE.

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  • El
      16th of Jun, 2014
    0 Votes

    I never ordered pure colon cleanse. I was charged a flat $78.00 on may 24th of 2014.
    Please stop this and reimburse me please.

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