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  • Ub
      10th of Jul, 2009
    0 Votes

    I used to work at Access Warranty in 2007 for approximately 2 and a 1/2 months. It was a horrid job.
    They have a boiler-room type of sales office in Van Nuys, CA. Also called Balboa Park, Ca.

    It is very dirty and each desk is like a small little kiosk with a phone and a computer for recording the sale.
    They have no info about you when they call except whatever you put in when you requested a quote online.

    The workers there are mostly kids that are young, male rocker musician types that are scummy dudes, pretending to be professional warranty people. Not a professional place at all. The owners are strange Jewish, fat guys.

    If you are on the phone with them, when they tell you they will put you on hold to speak to a manager for a better deal, they are just muting their line and getting the floor manager who is there listening to the conversation to try to "close" the deal for you.
    Be aware they can hear you when they mute the line. So if you are saying anything, they can hear it.

    There is no such thing as a manager at this place. It is not an official place that is affiliated with any car dealership AT ALL.
    They try to sell you an expensive warranty. They have the ability to go down in price-- usually at least $800- $1, 000, if they want. So if you really do need a warranty, keep that in mind.And make sure your car is a new.
    Otherwise, it is not worth it.
    If your car is 3-4+ years old or your mileage is over 60K, they will try to sell you a drive train only warranty.
    Do not buy this. It does not cover anything on the car, at all! JUst the drive train-- which barely ever breaks anyway.

    They want to keep the price up because the salesperson on the line will get a higher commission if they sell it to you for more.
    If you hang up on them or say no, they put your info on a piece of paper into a pile for the next shift to call you back that evening or the next day and try to sell a warranty to you.
    I suggest you tell them to put you on the DO NOT CALL list.
    Do not use Access Warranty or Continental Warranty. They are all scams. I know this for a fact since I worked there.

    Good luck!

  • Bw
      23rd of Sep, 2009
    0 Votes

    HAD A POWER TRAIN WARR, NEVER USED, SOLD CAR, SUBMITED CLAIM FOR REFUND, STILL WAITING, BEEN 9 WEEKS, THEY WILL NOT RETURN ANY OF MY CALLS, NOBODY SEEMS TO KNOW ANYTHING ABOUT WHAT IS GOING ON! I NEVER HAD A CLAIM THANK GOD! STILL HAD 60 K LEFT &3 YEARS LEFT.BUYER BEWARE!

  • Mi
      27th of Oct, 2009
    -1 Votes

    I personally have had 3 different warranties and have had many claims paid promptly and efficiently by Access Warranty. If the owners are jewish strange or whatever it doesn't bother me because I know where I am getting my next warranty from. This person above is probably upset because he couldn't keep his job. That's how every call center operates but I know this one sells quality products.

    Michael Stewart
    Columbus, OH

  • Yv
      16th of Sep, 2010
    0 Votes
    Acess Warranty - Cancellation
    Access Warranty
    Texas
    United States

    I purchased in January 2010 vehicle service warranty for my 2003 GMC Envoy. My car had less than 60, 000 miles. I sent a letter of cancellation on April 27, 2010 and was received by Access Warranty, May 5, 2010. In the letter I included the total mileage reading. I contacted the company in August because monthly payments were still be deducted from mychecking account [$140.33]. I was told I failed to provide an authorized mileage reading. I faxed a oil change report dated May 2010. I called a few days ago and was told they just canceled my policy. I should receive a "prorated check" in 60 days. If and when I get the so called prorated check it certainly will not be five months of fees deducted. Stay clear of this company and pray God's wrath will come upon them.

  • Ub
      20th of Apr, 2013
    0 Votes

    The clown, michaelstewart56 most definitely works there. You had 3 different warranties? Yeah, right. Customers never buy more than 1 at a time, idiot. I guarantee that. He's totally lying and Access warranty used to have us to write positive comments on this forum as part of our job. Just like Mikey did. Good boy, doing your $12/hr job.
    Michael Stewart most likely does not live in Columbus, OH. either.
    So glad I left that lame job.

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