I used to work at Access Warranty in 2007 for approximately 2 and a 1/2 months. It was a horrid job.
They have a boiler-room type of sales office in Van Nuys, CA. Also called Balboa Park, Ca.
It is very dirty and each desk is like a small little kiosk with a phone and a computer for recording the sale.
They have no info about you when they call except whatever you put in when you requested a quote online.
The workers there are mostly kids that are young, male rocker musician types that are scummy dudes, pretending to be professional warranty people. Not a professional place at all. The owners are strange Jewish, fat guys.
If you are on the phone with them, when they tell you they will put you on hold to speak to a manager for a better deal, they are just muting their line and getting the floor manager who is there listening to the conversation to try to "close" the deal for you.
Be aware they can hear you when they mute the line. So if you are saying anything, they can hear it.
There is no such thing as a manager at this place. It is not an official place that is affiliated with any car dealership AT ALL.
They try to sell you an expensive warranty. They have the ability to go down in price-- usually at least $800- $1, 000, if they want. So if you really do need a warranty, keep that in mind.And make sure your car is a new.
Otherwise, it is not worth it.
If your car is 3-4+ years old or your mileage is over 60K, they will try to sell you a drive train only warranty.
Do not buy this. It does not cover anything on the car, at all! JUst the drive train-- which barely ever breaks anyway.
They want to keep the price up because the salesperson on the line will get a higher commission if they sell it to you for more.
If you hang up on them or say no, they put your info on a piece of paper into a pile for the next shift to call you back that evening or the next day and try to sell a warranty to you.
I suggest you tell them to put you on the DO NOT CALL list.
Do not use Access Warranty or Continental Warranty. They are all scams. I know this for a fact since I worked there.