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Acer Computers / screen problems

1 8925 Sw Lancelot LanePortland, OR, United States Review updated:
Contact information:
Phone: Portland

Bought an Acer laptop for my son in April 2007, by November the LCD screen was broken, all blue - sent it back for repair at my own cost, now it is is April 2008, and screen is going again - no help for customer service - could not find any record of computer or serial number ! What a crock - what to do with this company - substandard product and does not stand behind their product. Circuit City is not better - they are pushing this computer - then won't assist as well - stay away from both !!

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  • Pa
      28th of Apr, 2008
    0 Votes

    We bought an Acer at Staples in December $499 plus tax
    After 2 months the screen failed

    We contacted Acer customer service
    They gave us a return authorization

    We sent it to Texas for repair

    Here is their response:

    Dear Valued Customer,

    This letter is in reference to system serial number referenced above:

    Unit has been determined by our Level II tech that notebook is with cracked screen is not a manufacture defect.
    Therefore, payment required to complete repair is $649.00USD + tax.

    Acer’s out of warranty charges for a cracked LCD are as follows:
    $649.00 for repair of cracked LCD only
    $999.00 for more than two major components (includes an LCD)

    Unit will return unrepaired by 05.02.08 should we not hear from regarding this

    Please call 1-800-816-2237 and reference service id: 1-3CTTAP .

    Thank you,
    Customer Solution Interface
    1394 Eberhardt Rd.
    Temple TX 76502

    We will never buy another ACER and would advise NO one to ever buy one of their products

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