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Ace Wigs / Cancelled order but bank charged

1 United States
Contact information:
Phone: 1-800-226-4668

On Sunday, 2/22/09, I inadvertently completed an order form for a wig without realizing my search had taken me to a wig description I did not want. I immediately ordered the correct wig and called the listed number to cancel the first order.

The representative on the phone told me it cost "too much" to cancel an order and refused to do so. He told me to send an email to Debbie, the customer service representative, which I did, on 2/22/09. No response coming on the next business day, 2/23/09.

I checked my credit card statement online 2/24/09 and both wigs were charged. No answer at Ace Wigs.

I did receive a cancellation email on 2/22/09, but my account was charged anyway. The phone must be off the hook since I continually dialed and only received a busy signal.

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