Ace Hardware
reviews and complaints

Date of incident: 02/20/16

Big sign posted in front window - "ace storewide sale 20% off" made purchase - $115.00 of fertilizer, made transaction, questioned why no discount. told by clerk "oh that doesn't cover certain items". wait a minute - sign says everything is on sale, no mention of exclusions. i'll shop at lowes from now on - so much for trying to support local small business!

Oh yes - been a customer there for many years. no more!

I have no complaint what so ever with Duda Hardware. My complaint is with the aforementioned Flexible duct #48551. The flexible duct itself was well made and easy to install. My problem came when I had tighten the clamps that were supplied in the kit. Neither of the could be easily tightened enough to secure the duct to the outlet of dryer. I finally gave up on them & had to make an extra trip to the store to purchase 2 quality clamps made of metal with a securing screw to easily tighten the clamps on the very 1st try. I would suggest the manufacture that supplies this item in future include 2 quality zip ties so the poor soul that purchases this kit would proud of the ease that 2 quality zip ties would provide. An easy fix for this complaint. I hope Someone will read this and seek a solution with the company responsible for this kit. Thanks: Foster Oglesby

Concerning sears craftsman tools as advertised by ace hardware stores: hand tools can be exchanged under warranty if they have it. no arrangement will be made for you if not in that particular stores stock. further more, a 12 point, 1/2 inch drive, 5/8 inch socket that is broken will not be exchanged for a new one because the part number must match to the old one that you are returning. furthermore, that manager had no interest in the fact that a local sears store was now closed permanently. suggesting to this manager that craftsman tools in-stock may be expanded in order to satisfied more business, quote: "no wall space". three, rather common sockets, I returned today for exchange were not in any way replaced by a rather "stuffy" manager.

Kirby and Nick Kuklenski, what are you doing? You own this Denver Ace store and 2 others. You are part of an agreement that allows Front Range Installers (FRI) to do In-store marketing at this North Denver store and stores in Colorado Springs. Have you ever investigated FRI’s business operations? Do you know that the marketers in your stores are being illegally misclassified as Independent Contractors by FRI, based on a non-compliant agreement that violates Colorado and federal requirements/laws? What’s more, I agreement and FRIs management violates almost all of the Colorado required clauses and requirements for actual contractors. It’s the same problem for the IRS and their requirements for Independent Contractors. FRI dictates our dates, times and locations to work. We follow your dress, grooming and behavior requirements. We are managed like employees but not paid unemployment or any other benefits like FICA. No tax withholding either. You are enabling illegal business practices to go on under your own roof, and you are supporting an operation that tarnishes your brand, your stores and your integrity. BTW, FRI owes me money for the last work I did and they are refusing to pay. I strongly encourage all consumers to avoid Mile High Ace Hardware and Garden in Denver (near 104th and Federal), Uintah Gardens Ace hardware and Hancok Plaza Ace hardware, both in Colorado Springs.

Ace rewards card. Ace Hardware stores, Hastings, Mich.. I am a consumer of Ace products for last 50 years and since they have started their so called rewards card I have not received any rewards card money back in the last 3 years. No. 1 they lost my email address. No. 2 the rewards cards are being spent by other people and not the person using the card?. Wonder who's making a killing on this scam. I complained to Ace Hardware's complaint dept. and got the run around again. They will not reimburse me for the past 3 years where they had not compensated me for all the products I buy there. If they don't make it right real soon. I will discontinue doing business there and go to Menards and extra 60 miles out of my way. I will also post on facebook my experience.

I went into the store to buy 2 plastic wading pools. I stood patiently by the display, near a check-out stand, while a clerk helped a customer get checked out by a cashier. They smiled, talked, and had a good visit while I waited. As they finished the clerk walked nearby where I was standing, so I asked him the price of the pools. He gave me a very irritated look and told me in a very rude manner that I would have to ask a cashier or someone else, he had other stuff to do. If he had given me a friendly, customer service smile, and said I'd have to check with the cashier, then I'd have no problem. But he was very rude about it, and walked away toward the back of the store. The cashier was very friendly and provided me with the store number and the clerk's name, which is LARRY. " The helpful hardware place" indeed. Larry obviously had no interest in what I may have needed to purchase.
I will attatch copy of my register reciept.
Thomas Armour Grass Range, Mt. [protected]@hotmail.com

Ordered items on Acehardwaresuperstore.com and then was told that items were not available, but they had already charged my credit card. I requested they cancel the order & give me full refund. They sent me an email confirming cancellation & refund credit. Six weeks later, the refunded credit has yet to appear on my credit card statement. Contacting them is useless, because the call goes to voice mail. My next step will be to file a dispute with the credit card company for the $49 they stole from me. BUYER BEWARE...This Acehardwaresuperstore site may look like an official Ace Hardware site, but it isn't. It is some sort of rip off racket. Acehardwaresuperstore.com is definately a scam site. You WILL lose your money!

11:00 am oct. 19 at e. flamingo. LV, Nevada . Ace Hardware branch.
Trying to get clamps for Halloween lights. I was waiting for the cashier to finish talking to another guest and another associate was near him. I tried to get his attention but he was to concentrated on watch the Asian from head to toe. Tried to get his attention by say excuse me but no prevail, I was not as hot as the Asian women so I just left. When geting in the car, the ace associate calls more of his coworker to check the asian women from the parking. So no customer service just a sausage fest in this store.

I called the store in desert hot springs ace hardware and asked if they had a pl-13- 2 - pin florescent light bulb. I told them what I needed
And if you had one in stock! I was put on hold twice and had to explained my self 3 times to 2, different male employees at this store over a 10 minute phone call. I explained that the bulb was for my porch light. I told the gentlemen that I would be right there and he said ok.! I live exactly 1 mile from your store. I get there and your doors are locked.! There were 2 men in your garden area and I told them that I had just got off the phone with you guys regarding the light bulb. They explain to me that they are closed at 3. It was exactly 3 as I was speaking with them. I am so frustrated with people being incompetent and not doing there job..! I now have to drive all the way to palm springs to get the bulb because its a safety concern for me as I live alone and am female. They should have to pay for my gas $... They have just lost a valued customer for over 20 years.

If you haven't had to opportunity to buy something from Ace Hardward.com...DON'T! They haven’t a clue as to what they are doing. The C/S 24/7 line is manned by a ship of fools. Don't know anything, don't really care, can't answer direct questions, and have no back up system to track orders. When you ask for a confirmation for your order they pause... "A real question"... no scripted answer so - they have to think. It would appear that there's no system in place to track orders to their stores, no manifest to determine if your order is ready to be shipped, no clue when their trucks leave the warehouse and honestly they don't care. They tell you they are sorry for the problem. If they are sorry, get me an answer, don't tell me "sorry." I'm calling to get answers.
I finally called HQ (Try to get to a real person outside their 24/7 number and your lucky) Its [protected] prompt #1. They will do something more then tell you they are sorry. They are helping me find my order from a week ago and to tell me when it will arrive. My question is, if this person at the number I listed above can give answers why aren't they on the C/S 24/7 side of the phone? BTW, it's no wonder that Ace Hardware is NOT repeat is NOT a BBB approved business. Does that now surprise you? Not me. Don't bother with this sub standard company. Use the "brands" Home Depot, Loews, and a like.

Ace claims they have products in stock. When you order stuff it will just say 'located in stock' on your update sheet. They don't have the goods and will not let you cancel the order when they can't ship. After 3 days of poor service from their Customer Service division and refusing to cancel my order they finally admit it's 'back ordered.'

Supposedly the item is shipped now, but I only got any action after I flied charges with the FTC.

Do not do business with this crooked company!

I bought a red max weed trimmer for my business, looking at changing my lawn care fleet over to red max products. This trimmer was used approx. 5 months, and quit working so I took it back to Ace hardware store in Hayden Idaho where I bought it. The Tech Charged me for repairs, to rebuild the carb. He said it was due to bad gas. I didn't know ace hardward trained there tech's to test gas to see if it good or bad. He also said I need to find another sourse to buy my gas, because it's all bad. I have also turned this complanit over to Red max, and the District Mgr. for CENEX oil corp. I don't beleive their gas is bad. I think your tech is wrong. There for I will never buy another Red max product, or for that matter, any product from ACE hardware since they will not honor their warrantys, on the products they sell.

All I want is to be taken off the mailing list for Ace Hardware's weekly mailers. They are a waste of paper and I put them right in recycling. The unhelpful local Ace franchise, Fairmount Hardware in Philadelphia, said they couldn't take me off the mailing list and to call corporate headquarters. They refused to give me the number. I found the number and called corporate headquarters. They told me I could only get my nme removed by going through www.dmachoice. I registerd with dmachoice, went to the section where you ask for you name to be removed from mailings and typed in Ace. What popped up? Ace corporate customer service, which is where I started. I called Ace again and was put on hold for 20 before I hang up. I sent an email to Ace customer service from my home email address. I got a note back from Ace customer service that said I could not submit an email complaint that way. I had to fill out a form on the Ace website. I went to the ace website, there is no from having to do with mail ing lists.The saga continues. DO NOT SHOP AT ACE HARDWARE.

VERY POOR quality control on repair of household screens! Screens were not repaired professionally. Three of my four screen frames appeared "warped" (would not lean flat against a wall -- altho they do fit in window frame). Note: these frames were all completely flat and stable in appearance and shape when left at the hardware store.

In addition to the "warping" situation: One repaired screen was not tight; new screening was somewhat wrinkled. Another had raw edges of screening material showing beyond piping. Another screen had dirty spots (fingerprints?) all over it. And all four screens were very dusty; my hands were filthy after handling them.

Even more important, the employees exhibited very poor customer relations! Two employees were extremely rude and unwilling to admit that there was anything wrong with the repair work (the third employee was a high-school kid, who didn't say anything). The female employee aggressively suggested slicing all four repaired screens with a razor blade, refunding my money, and sending the screens away with me to be repaired again somewhere else. No one suggested that any of the screens be re-done (for example, the wrinkled one). They said they "would keep the bugs out" the way they were. What a crock!

I'll never shop at the Park Avenue Ace Hardware again, for ANYTHING, altho I have been a frequent customer in the past.

Ace Hardware Corporation at 2200 Kensington Ct. Oak Brook, IL 60523.

On Friday, July 29 2007 i purchased a Weber grill from Ace Hardware. There was a $20.00 mail in rebate which i sent in with the receipt and upc code. The rebate was the main reason i bought this particular item.

Today i received a reply stating that that the rebate was invalid because the receipt didn't have the correct date. It was purchased on the first day of their sale. I'm sure of the date i purchased the grill so the date is correct plus the sale price was on the receipt. The receipt's ink was a little dim so they was probably too lazy to even look for the date on it. They know i can't resubmit my receipt because i sent the only one i received at the time of purchase in with the rebate.

This all seems like a scam to me since they know 99% of the time no one is going to go out and scan a copy of the receipt for their records before they send it in for the rebate. The main reason i filed this complaint is to get it on record how Ace Hardware treated this now ex customer. Thanks for taking the time to read this.

Ace claims they have products in stock. When you order stuff it will just say 'located in stock' on your update sheet. They don't have the goods and will not let you cancel the order when they can't ship. After 3 days of poor service from their Customer Service division and refusing to cancel my order they finally admit it's 'back ordered.'

Supposedly the item is shipped now, but I only got any action after I flied charges with the FTC.

Do not do business with this crooked company!