Ace Hardware — exceptionally poor customer service
I called the store in desert hot springs ace hardware and asked if they had a pl-13- 2 - pin florescent light bulb. I told them what I needed
And if you had one in stock! I was put on hold twice and had to explained my self 3 times to 2, different male employees at this store over a 10 minute phone call. I explained that the bulb was for my porch light. I told the gentlemen that I would be right there and he said ok.!!! I live exactly 1 mile from your store. I get there and your doors are locked.See the Top 10 Worst Complaints in Desert Hot Spings, CA! There were 2 men in your garden area and I told them that I had just got off the phone with you guys regarding the light bulb. They explain to me that they are closed at 3. It was exactly 3 as I was speaking with them. I am so frustrated with people being incompetent and not doing there job..! I now have to drive all the way to palm springs to get the bulb because its a safety concern for me as I live alone and am female. They should have to pay for my gas $... They have just lost a valued customer for over 20 years.
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