Ace Hardware
reviews and complaints

I was in my local Ace Hardware several times in the past week because I have relocated to the area and am setting up my apartment... All I can say is disgusting. I went in last week to inquire about replacing a broken miniblind. The man who "helped" me appeared by all accounts to be the manager. I was so upset by the time I left, his name escapes me. He took his time asking questions, but then he became very short and rude with his responses. I tried to call home to get more details and he left me in the key cutting station. I attempted to find him again and he was gone. I described him to the cashier (whom I had to practically pry away from a personal conversation/flirting session she was having with the man greeting people) and she agreed, he was the manager but he had gone home for the day!.. Frustrated. I returned to the area where he thought something may be to help me. Another kind, older man, tried to help me. He excused himself and another employee approached me. He smirked at me and basically said everything I was saying was the dumbest thing I have ever said. All I wanted to do was replace the broken pull cords in my blind so I could avoid the cost of replacing the entire thing. He said "I don't want to get into your project and have you blame Ace when it doesn't work".
WHAT?!
I don't think I excused myself. I left the building abruptly and went to the Trading Post. They are the best. THE BEST. I was in and out with the part I needed for less than 10 dollars. (they even pulled up youtube and showed me how to fix it.)
I am meeting more an more people here. I can happily tell anyone I meet I will drive the two or three miles down the road to the Trading Post to get the help I need where I am not mocked and I get actual help. I will NEVER set foot in an Ace again.

This was my second time at ace trying to find the right item. I went to the counter and ask for an exchange and asked where the item was and if some one could help me. The girl at the counter look confused she then asked some one where the Item was on the head set but send no one to help me. To me this is horrible customer service. When I ask for some one to help I expected some one to meet me back there to help me. Even if she had of told me it would have been a couple minutes to wait. I will take my business eked where so that I can be helped in the proper way. Thank you Nicole Woodard 11 Mason st Johnstown ny. [protected]

It was very upsetting and a waste of time to apply in your company. I applied for a position of supervisor in Jobstreet they texted me October 1 2018 6pm that I will have an interview will be tomorrow October 2, 2018 at 11am and the location was not specified specifically so I text the number to know the exact venue and no one answer.So that I just assume that it will be in SM Dasmarinas. Now During the day of interview its already 11:45 that the interview was not yet started and I am there exactly 11am and I just got my Interview by 4pm its ridiculous.
After the interview, someone texted me to have my examination on October 4 2018 by 11am as a SA Position I am confused cause I applied for a supervisor position and no notification that I am not met the requirements for supervisor position so I texted the number and as usual no one reply.so still I came on the exam date by exactly 11am and after waiting for 30 mins on the waiting area the staff their told me Mam Che was not their so I have to wait so how come that exam by 11am and no one was there to assist me so I am still waiting .By 12am the staff told me that she didnt know how can they assist me since there is no endorsment and I ask them that I am applying for supervisor and why they texted me as an SA position and the staff told me they don't know and I have to wait for Che cause she was in a job fair so How come to schedule me by that date if she was so busy And they ask me to come back by 1pm so its almost 2 hours of waiting and no onw answer my question .So I came back by 1pm and by 2pm that the only time that they assist me .Before I take the exam I ask Mam Che which is the one who take care of my interview last time about the position that I am applying for and she told me that I am not qualified to take the position for supervisor since I dont have supervisory experience But I have and also why she was still asking me for an exam for a different position which is I not agreed on and I waste my 3hours for nothing that supposedly she should notify me that I not qualified for supervisor and only SA is available so That i dont need to go their and waste my time.Mam Che is not accomodating and she didnt know what to do and this interview happen with che is quite funny cause 100% of the interview was already on my CV and no additional question no follow up question with the working experience .

ACE Driver going southbound on I-45 in Huntsville, Texas at 3:40 pm on 10/01/18 exited the freeway and damn near hit my car on the feeder road, then attempted to pull into my lane like he did not see me! Going at a high rate of speed, then he swerved over to the left lane to turn on 11th street to go to the local ACE Hardware store! This Driver is dangerous and you will be paying in the future when he has a big wreck and kills or maims someone!
Belle Hansen [protected]

We bought megabox with 2 drawers earlier this day. The product came in with missing parts when the store clerk told us it had no damage, specifically 2 locking pins for the front door so we cannot assemble it properly. We need 2 locking pins to be able to use the product!

We were only able to check the product at home when assembling it because it came in a box and the store clerka would not take the parts out or check them first anyway.

I plainly googled a product #1571066 drylok wet look paver sealer high gloss $119.00 but once u put item in cart it changes to $129.00 same product number and info as advertised, I was asked to send a screen shot as if I was lying, no reps at customer care even attempted to assist advised to call back once they reviewed email. This is ridiculous I've never wasted so much time trying to order a product, I even contacted a store they referred me to the customer service line #Dissapointed in this hardware company not the 1st time given miss info.

I went in on 9-22-18 at around 3:20 pm to get some blank mail keys cut. The manager told me she can't guarantee they would work. Fine, I get that - if they were done right. They keys were not cut properly and did not match the original. They refused to do anything about it when I called so that's $20 down the drain with incompetence hidden behind a no guarantee excuse. Again, I understand there isn't a guarantee they'd work but the least they could do is hire someone who has a basic understanding of how to properly cut keys. This is a terrible excuse of a store and absolutely horrible customer service. I now have four mail keys that will not work in my box and staff (manager and key cutter who seemed to have trouble holding steady) who were VERY rude and simply made excuses. I want to file a complaint against the manager and the guy who cut the keys. I suspect this may be a common issue that the manager is aware of which is why she felt she had to make that statement. When I called, the man was very rude and told me that the manager said they couldn't make a guarantee. I told him I understood that but the point was that the keys were cut incorrectly. He refused to even try to remedy the situation because his manager said there were no guarantees.

10050 W Bell Rd #26a, Sun City, AZ 85351

^ The store in question.

Good day can you please review or action about my complain l. I buy grinder in your good company in sta rosa sm ace hardware. And after I use my grinder in 2 weeks is shut down that y' I need a replacement or repair of my grinder. I bring my grinder in ace hardware in sta rosa greenfield arcadia drive last 24 of june 2018 bit until now is not repaired. I hope you can help my problem.
Thanks and regards
Robert estrella

This is something I never do but yesterday was all uncalled for. I was in the ace hardware in knoxville tn (halls store) I had gotten several home improvement items and noticed they had yet I cups and lids. I needed a new lid so I checked the price of theirs. It plainly stated 4.99 for the 30 oz cup lid. I even took on to the check out and ask the girl the price and told her what the sticker said. She said if that's what the sticker said, and she looked for her self, that they would sale it to me for that. I ask her if I could get two and she said sure. SHE even got the second one and took to the register herself. the girl that rang up our purchase said she needed a code put in so the manager stepped up to the register. Seen what I had and seen the price. Grabbed them up and said THAT IS NOT THE PRICE. I explained that's what the sticker said and that the other girl had even looked. There wasn't just one row of them there was two. $4.99 for 30 oz yeti lid. No way you could misunderstand it. She walked over and seen the stickers herself and looked straight at me and said well I'M NOT SELLING THEM TO YOU . ever body thinks the customers always right and they can just get stuff for whatever price they want it BUT NOT TODAY.. Now I don't know what kinda day this lady may of had but she shouldn't take it out on your customers. She was loud about it and made me feel like I was doing something wrong. Embarrassed me to no end. There were other customers standing there and of course they all heard her. She wouldn't even hand them back to me. She hung them up and was very rude about it and said youl have to just get your lids somewhere else. Keep in mind we were buying several things and had I had time to think I would have walked off and not purchased what we got. My husband remodels houses and does home repair so one of us is in your store 4 days out of 5. We have never had a problem but this was uncalled for. 2 YETI lids have cost you a very loyal customer. I will not go in a store that treats me or any family member of mine like some kind of theft. I have never been so embarrassed in all my life. I'm 52. I had money. I wasn't trying to cheat or steal anything. I was just buying 2 lids. Something so simple. AND IT WAS YOUR PRICE ON THE STICKERS. 2 whole rows. I have shopped with you for years and I hate this has happened but I'm not going to be treated like that. I hadn't done anything wrong. I'm just hoping you teach your managers a little better customer service.

My wife worked for this Ace hardware store location for about 4 months. 2 weeks ago on August 28th her grandfather passed away in the house. My wife then informed the Ace management about this and the people she told were Jeff Fabian and Michelle Peebler. Michelle told my wife she can have a couple weeks off and also proceeded to say take the whole month of September off so my wife can have time to revover after this tagedy. About a week later Michelle asks if my wife can work on a tuesday shortly after this incident. My wife respectfully and professionally replies she cannot and if they need to fill her spot then she will leave to allow the business to have the staff needed for opperating. All is well here and we put in what seems to be an unspoken "2 week notice". Today on September 12th 2018 my wife's sister who works at true value hardware in ramona was told by a manager that my wife was rude to staff, customers, always on her phone and was rude while texting about leaving Ace. None of these things are true and it is not what happened and we would love to take legal action because she was never fired, rumors that are untrue are being spread and this is a MAJOR case of harrasment outside of work because the rumor was spread to another company outside of ACE. I hope we can end this maltreatment of employees and employees that have left this place and have been plagued by the false words of horrible managers and that prevented them from getting a job elsewhere. Very unprofessional of this establishment to use feelings towards another individual as a drive to hurt them more. I hope this place shuts down and the owners feel the back burn or at least fire the management and bring in people who do not give extra cookies to family members who work for them. At this specific Ace hardware store in Ramona if you are not blood related to the family then you will be treated differently because family members have all the leiway in the world while everyone else is criticized.

My family will NEVER BUY PAINT FROM ACE HARDWARE again in my lifetime!

I went to the Ace in my neighborhood and bought a little sample of a color of Valspar paint to do a small wall with. I later went back to get a QUART of the same color and the same brand thinking that a QUART wouldn't be too much and I admit I was careless to check the price at the time I requested the paint. A QUART of Valspar aspire paint and primer is what she chose with a neutral base to complete my request. At other hardware stores QUARTS aren't that much so in my ignorance I thought Ace would be the same, reasonable... WRONG.

When I went to pay I had the QUART, another sample $5, and a liner tray, .79, and that was it. This came to $28.00 and change! Now subtract the $5 and lets round it off the tray to a dollar and so this makes a QUART of paint $26.00. Yeah, I can do some math, but what is really the pisser is I have been a scenic artist and painted interiors in the off season and I have NEVER seen a QUART of paint for 26. 00!. And, this product gives a big hype for primer, baloney, that's just marketing, it's never performed that well. Guess who is selling GALLONS for that price! That's who will have our business from now on.

Feeling ripped off, wow. And tell your staff to not try to cover up why something is so expensive, they never know who they're talking to and I'm sorry, but the price is just too much.

I purchased a drip hose for my garden from the ACE Hardware store in Toledo OR. I unrolled about 10 feet and connected to my water hose. It was not dripping, it had holes everywhere and the water was squirting up and everywhere.
I returned this a couple of days later as they are closed on Sunday and Monday.
It appeared to me the house had been sitting on the shelve too long and it may be dried up.
I walk into the store on Tuesday morning with my receipt on hand and I asked the female clerk to exchange or refund the item as it was defective. She became very defensive and concluded that it was my fault as I did not know how to use it. I dont't
know the clerks name; she an older lady with long grey hair. She turned around and talked to a man that was standing behind her. He said to give me a store credit! I did not want a store credit as I need to buy another dose. I requested my money back. The clerk told me the other man was employed there for 6 years and he knows what he is doing. Again I asked kindly for my money back and she got all upset. Not the type of friendly retailer. The owner happens to be walking in at that time. The clerk told her about the situation, the owner, very disgusted said: give him the money back and let him get out of here. I am a Senior and a Veteran and have been in the Customer Service business all my live. I have never seen any such attitude about a $9. drip hose. I know these stores are not corporate, but someone needs to instruct this female owner on the way to treat customers. This was a disgusting and demoralizing experience.
Ed Haendel/ [protected]@mail.com [protected]

I was unable to return a product with the receipt without giving my personal information. I purchased this product a few days earlier. I am not sure exactly why they were denying me a return without having my address and phone number. Since when is this required to return something? I have the receipt, which also has my credit card info on it, which matches the card I wanted refunded. Flat out discrimination. I actually feel worse for the employee, if this is how they are trained. The product in question was plumbing sealer, which had completely separated and out of date.

I was in the store and i had a question about some weed killer, so a woman named holly helped me. She was really rude and helped me very little, she had a really really rude attitude and was super snotty tward me. I dont not appreciate the was i was treated, i told the woman the a she snickered and said i could go to a different store if i didnt like it. I have been a loyal customer for over 6 years and I have never been treated so badly. I will be taking my buesiness some where else from now on due to her customer assistance skills.

All my years driving I experienced bad diesel truck drivers and some merge into my lane sort of forcing me to move so they can get in the middle lane to allow drivers merging on the slow lane to have some space. This time around I was in the merging lane and this trucker purposely didn't want to let me in, and when there was enough space for me to merge in front of him, he presses the gas and tries to run me off the road. I move out to the shoulder and he hits my side of my truck on purpose! We pulled over, he admitted it was his fault. Then when it came to dealing with the insurance, he's denying it all and saying it was all my fault that I ran into him! Why would I run into him on purpose with a suv I was in against his big trailer truck! Obviously clear damage to my side of my vehicle and no damage to his truck since his wheel lug nuts damaged my truck and for being ACE hardware employee, that's the kind of employee they have working for them? A dishonest aggressive vigilante truck driver who was having a bad day or lack of sleep and who knows if he actually done this to anyone else before! I have his information and everything so ACE can know about this bad person! I will never shop at ACE ever in my life and I will promote this story as much as I can to not allow anyone else to shop there

Went to the Ace Hardware store in Polk City, Florida, to do a propane tank swap, walked just inside the door with the tank in hand, to ask where I needed to take the tank, was rudely confronted by the asst. manager
Clare and told to take the tank outside, she then followed me outside looked at the tank and because she couldn't see the date, she told me she wouldn't swap the tank, I then went two blocks down the road to a dollar general and was able to swap the tank with no fuss, thanks to your asst. manager Clare I will no longer do any business with Ace Hardware!

On Saturday July 21, 2018, I went into the hardware store with a spool from our Black and Decker weedwacker. I walked in holding the spool to show the service man, extremely rude to me, he stated after I asked for another one like this, well what is it and what kind is it. He knew absolutely nothing and could not even tell what the spool was for. My husband sent me up for a new spool. Anyone could tell what is was if they do any kind of yard work and especially if work in a hardware store. So I then just asked to point me to the weedwacker. He pointed and walked away. I went and got the spool and took to market side to check out and make a complaint to manager. I took spool home and of course the wrong one and my husband said on the spool it tells you what kind it is. Now this man should of been able to get and replace this item for me. We live very close and it is convenient to go to ACE. But no more. We will go to hardware store in Sweet Valley. This man working in the store is older with gray hair and beard. Terrible terrible terrible service. And when my husband took back item, his demeanor was worse.

7/23/2018 - Stanwood Ace Hardware

My husband went into Ace Hardware to by Decking Spacers. Being a hardware store he assumed your store would carry them. When he asked the worker if you carried them he overheard the manager say while laughing "We don't carry them, we don't have lumber either"

Now I understand not carrying a product but what I don't understand is being downright rude and disrespectful to a loyal customer who shops at your store almost weekly. Unfortunately due to this rude employee, you have lost a customer. I know my business doesn't mean much to you in the long run but you need to be careful or this manager is going to lose you more customers with the blatant disrespect for the people who count on them for help and professionalism.

I've reported this issue to the store branch but the store supervisor tell me that as long as can't affect to work it's fine for him. But for me im employee also i know the rules amd regulations of the store and the company you cannot have an affair or any love relationship with your co-workers and I know also what is the sunction of the rules if broke by the employee i have the right to choose to be terminated or to replace for me I want to terminate all of the involve in this issue together with the supervisor. I have a evindence to proof that mah statement is true. The branch Ace Hardware Waltermart Taytay Rizal. Branch the Supervisor is Ma'am Grace and the main involve in this issue is Merryl Ogoc and CJ Ayento. I Hope you respond to my concern as soon as possible. Thank you.

I brought a 100 foot extension cord to the Ace Store in Honeoye Falls, New York for a minor repair. I needed to have the female plug replaced. I left the item at the store and was told it would probably be repaired later that afternoon (7/17/2018). I received a call telling me to pick up the item and that it was repaired. The Charge was $15.00 plus tax. This is ludicrous. If I had been charged $5.00 ok. At $10 i would be angry but I would chalk it up to my own stupidity for trusting the store. At $15.00 the store is now charging $15 on a $20 item new. I had the same plug replaced a couple of years ago at the local Home Deport. The store replaced the plug while I waited and did not charge me at all. Although I didn't expect that much service from the little Ace Store in Honey Falls, i certainly didn't expect them to chisel me. I have had this problem in a less pronounced fashion before with this store and overlooked it because the magnitude as not as great. But this is ridiculous. I have no intention of ever returning to that store for a little as a screw. I felt you should know how they represent you so badly.

Just because a store is convenient does not give it the license to take advantage of its customers.

Sincerely
Charles Kaye
[protected]@rochester.rr.om