Ace Hardware reviews and complaints 266
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employee harrassment
Walking into westlake hardware to purchase an item and employee first remarks were what are you doing in here. I purchase my items and am greated with a un professional employee slamming my items on the counter with a hateful attitude, along with my card which I purchased with. Every time I go in there this employee has an attitude and is very unprofessional at her work place. As we were purchasing the items I was talking with my son and a friend that this employee had nothing to do with it makes the comment that "you dont need to f****** come in here. The next day I was told not to come in the store by the manager of the store. I dont understand how that can come about when I was purchasing items and was treated horrible by this employee. It is on going and now that I cant even walk into a store and purchase items because of this employee.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ace Hardware - do not fall for the rebate scam
1st denial: & ldquo;items exceeded limit” My response: as is clearly visible on the rebate form, we did not exceed the limit on any item. 2nd denial: & ldquo;ace sku not found”. My response: (a) in my original submission, I had submitted the original upc bar codes cut out from merchandise.in the attached copy of the same, you’ll find 7 upc bar code...
Read full review of Ace Hardware and 4 commentsbad service
I submitted a rebate claim online to E-Rebates and received an e-mail verifying that my claim was received. Three weeks later I received a card by mail with this information: 'Unfortunately we could not honor your request due to the following reason(s): 'there are no valid rewards or there is a $0 check reward; exceeds limit'.
I wrote a letter to the address provided on this card: Ace Rebate Processing Center, Resubmissions Dept. 07-79703, P.O. Box 028516, Miami, FL [protected].
The 800 number is the same; I was on hold for an unreasonable amount of time and did not get to speak with a person.
I resubmitted for the rebate offer and provided a copy of the sales receipt, a copy of the mail-in form, the MFR number and the ACE SKU number as requested. They also wanted the card back that they sent me.
Four weeks later I received a second card. This time they claimed not to have the SKU and requested the original sale receipt. I made photocopies and sent the original sale receipt and circled the SKU number with a bright colored pen and included their card again. Three weeks later I received a third card, identical to the second. I took all my photocopies to an ACE Hardware store and asked if and what I am doing wrong. They checked the SKU number and found no reason for rejection. I then requested that the store manager call the processing center to resolve this dispute.
I received the rebate check 2 weeks later, but:
I will no longer shop at ACE Hardware.
I will avoid to buy products from the manufacturer that offered the rabate.
I will re-post this complaint on other sites.
The complaint has been investigated and resolved to the customer’s satisfaction.
job loss!
I was hired by mr. Turner on 02/26/2008 and let go 0n 03/14/2008. I was in the store looking for an item when I just happened to mention to the employee that was helping me how the company I was currently working for had not given me any hours for three weeks. As it turned out a thirteen year lawn & garden employee had just quit and mr. Turner was desperate for help. I was handed an application to fill out immediately and was doing so when mr. Turner asked if I could start right then. I replied that I would like to let my current employer know I was leaving and would the next day be ok which was agreed on. I was put in the vacated dept. That I had told mr. Turner I had not worked with since 1969 and at the time seemed to make no difference to him. I was shown what was needed to be done and was trying to get the feel of a new place and position plus learn all of the other things I was not familiar with throughout the store. I will mention I have a good knowledge of the vast majority of the other hardware sold in the store. Apparently mr. Turner could not wait and hired some one younger with more experience. He also had his store manager doug call me at home to tell me I was no longer on the schedule. He wasn't even man enough to tell me himself. So here I sit 56yrs. Old and jobless in todays economy after being hired under the premise of a full time job. I do not want to sound like I am whining but I feel used by and taken advantage of by mr. Steve turner by leading me into thinking I now had full time employment with benefits then sending me to the jobless line. This is not a very good representative of the ace hardware corp. , though I am sure they could care less.
If there is any way I could hit him where it hurts the most, and with him it would be his wallet and the reputation of his business, I would dearly love to do it.
will not honor rebate
Ace hardware will not honor their rebates! On friday, july 29 2007 I purchased a weber grill from ace hardware. There was a $20.00 mail in rebate which I sent in with the receipt and upc code. I wouldn't have purchased this item if it wasn't for the rebate. Today I received a reply stating that that the rebate was invalid because the receipt didn't have the correct date. It was purchased on the first day of their sale. I'm sure of the date I purchased the grill so the date is correct plus the sale price was on the receipt. The receipt's ink was a little dim so they was probably too lazy to even look for the date on it. They know I can't resubmit my receipt because I sent the only one I received at the time of purchase in with the rebate. This all seems like a scam to me since they know 99% of the time no one is going to go out and scan a copy of the receipt for their records before they send it in for the rebate. The main reason I filed this complaint is to get it on record how ace hardware treated this now ex customer. Complaint was filed with the bbb.
In Corona Az Ace sold me a tree, the leaves fell off, tried to replace it with a healthy tree within 1 week of purchase, found out that they do not stand behind all of their sales. At least the other two similar trees I purchased are doing well, but I will no longer gamble with Ace Hardware.
Please give me the sight for EMail rebtes.
Ace Hardware - pets drugged out of consciousness
I recently visited Ace Hardware and now I cannot sleep from the nightmare that unfolded while I was there. The Pet Department was filled with cages of dogs, puppies, cats, kittens, rabbits, etc. They were all sleeping. I clapped at their cages trying for a response from an animal. I barked, meowed and more. Not one animal moved even an eye. Finally a store...
Read full review of Ace Hardware and 42 commentsAce Hardware In-depth Review
Website Design and User Experience: The website design of Ace Hardware is clean and user-friendly. The layout is intuitive, making it easy to navigate through different categories and find the desired products. The search function is efficient and provides accurate results. Overall, the website offers a seamless user experience.
Product Range and Availability: Ace Hardware offers a wide range of products across various categories. From tools and hardware to home improvement and outdoor living, they have a comprehensive selection. The availability of products is generally good, with most items in stock and ready to be shipped.
Pricing and Value for Money: Ace Hardware provides competitive pricing for their products. While some items may be slightly higher in price compared to other retailers, the quality and value for money make up for it. They often have promotions and discounts, allowing customers to save money on their purchases.
Customer Service and Support: The customer service at Ace Hardware is exceptional. Their representatives are knowledgeable, friendly, and always ready to assist customers with any inquiries or issues. They provide prompt responses and strive to ensure customer satisfaction.
Shipping and Delivery: Ace Hardware offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited delivery. The estimated delivery times are accurate, and the packaging is secure to prevent any damage during transit.
Return Policy and Refunds: Ace Hardware has a fair and hassle-free return policy. They accept returns within a reasonable timeframe and provide refunds or exchanges for eligible products. The process is straightforward, and their customer service team assists customers throughout the return process.
Online Shopping Experience: The online shopping experience at Ace Hardware is convenient and efficient. The website is easy to navigate, and the checkout process is smooth. They offer multiple payment options, ensuring a seamless transaction. Additionally, they provide order tracking, allowing customers to monitor the status of their purchases.
In-Store Experience: The in-store experience at Ace Hardware is pleasant. The staff is friendly and knowledgeable, providing assistance and guidance to customers. The store is well-organized, making it easy to find products. They also offer a range of services, such as key cutting and paint mixing, enhancing the overall shopping experience.
Loyalty Program and Rewards: Ace Hardware has a loyalty program called Ace Rewards. It offers various benefits, including exclusive discounts, members-only offers, and points accumulation for future purchases. The program is free to join and provides additional value to loyal customers.
Community Engagement and Social Responsibility: Ace Hardware is actively engaged in community initiatives and social responsibility. They support local charities and organizations, contributing to the betterment of the community. They also prioritize sustainability and eco-friendly practices, promoting responsible consumption.
Overall Rating and Recommendation: Ace Hardware is a reliable and customer-centric retailer. With their extensive product range, competitive pricing, excellent customer service, and convenient online and in-store experiences, they are highly recommended. Whether you are a DIY enthusiast or a homeowner in need of supplies, Ace Hardware is a go-to destination for all your hardware and home improvement needs.
Most discussed Ace Hardware complaints
pets drugged out of consciousnessRecent comments about Ace Hardware company
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