Ace Hardware
reviews and complaints

May 28th2018 Heuser ace bluffton sc 29910
I approached the owner Bob Hueser to return 25 bags of mulch. He was yelling at me in front of other customers and said he wouldn't take it back. I paid cash for it and had only been a week. I have talked to a lot of gm's and they couldn't believe it. He said I return to many things. I have my own business so I always over buy so I have what I need. this is very bad for aces name. I will never go back in there, and yet I spent over 15, 000.00 in there last year. His name is Bob Heuser in the store is in bluffton sc

Hari ini 25 mei 2018 saya melani tjandra member ar [protected] mengalami hal yg tdk menyenangkan di ace hardware east coast surabaya.

Saat transaksi dikasih senilai rp. 2.281.018 tiba-2 off line, poin terpotong dr 74 menjadi 20. Kasir baru dan staff mas suryana tampak kebingungan, berdiskusi dengan staff kain. Kasir dan mas suryana minta maaf berkali-2 sambil berusaha menjelaskan. Pelayanan saya anggap baik, saya dipersilahkan duduk, struk yg tdk keluar tadi dibuatkan transaksi manual dan saya menunggu hampir 1 jam. Say kecewa krn manager on duty tdk turun tangan, tapi malah main hp dan ngobrol.
Tolong ace hardware lebih selektif dalam hal recruitment manager. Kekecewaan saya thd ace hardware sdh 2x (pertama di jakarta saat dimintai otorisasi manager tdk ditempat sampai 30 menit lebih, hanya utk hadiah sebuah toples). Sekarang saya 1 jam menunggu manager saya pandang malah tenang ngobrol dan main hp.

Kesimpulan saya jika staff bisa ditraining begitu baik kenapa manager nya bobrok mentalnya. Saya tunggu response nya

Salam
Melani tjandra
[protected]

Leticia morales, otherwise know as letty, is a (to put it nicely) a horrible employee. She is rude, lazy, and worst of all, she sexually harasses those she works with. She is sexually explicit, flirtatious, inappropriate, and tries to get out of doing her work by offering sexual favors to coworkers. It is appalling that she has worked there as long as she has without this being brought to the attention of management.
She does multiple drugs on the work site, she cheats on her work, she hits on anyone and everything that can benefit her, and she has been doing this since the day she started.
She is an outright embarrassment of the company and should be fired immediately.

ace hardware lander wyoming! apparently because we are native american close to a reservation! we are not allowed to browse through store! we went to store to get large brown enveiopes, we were assisted to the where abouts of the envelopes! we then looked at toy department! were all of a sudden here comes a employee to put back one toy! then he looked us up and down!my father in law is a elder too! he then thought of some other things to look for? so we went and looked for the things he was looking for! so we felt really akward so we took our things in hand and put them in the front in there view! we then proceeded to look for a lawnmower! we noticed that they didnt have any lawnmowers! so we went to look in the garden department! as we were talking we both looked behind us! and seen a employee all of a sudden move back out of our sight were we clearly saw him! so we both said lets get our things and check out! the employee was by the registers! we asked him why you following us? he replied darwin said for me to follow you guys! we confronted the manager and he admits to all of it! so as of right now i will be posting this on all social media! i feel so violated just to go shopping at a store we always shop at! so disapointed! see we are limited t0 stores around here and ace is always a first for us! so don't know how we will go about this situation? i come from a city were racial profiling is a common thing! so was really dissapointed that i got this ugly feeling of being watched! moved from a big city to escape all that negative! but now i see that it's everywhere! thanks ace hardware lander wyoming! for making me feel like my race is suspicious! not so home sick now!

On April 28th, I took in a gallon of Behr paint. While not your product, I had a simple request to add some black pigment to it, and have it shaken.

Rather than being "the helpful hardware man" as your advertising implies, Mark gave me nothing but excuses as to why he couldn't/wouldn't add pigment to the paint, or even shake it for me.

I have shopped at that Ace location for 8 years. No longer! I'll drive the extra couple of miles to the Home Depot on Colorado Boulevard before I spend another dime at Ace Hardware.

Very sincerely,

Gregg Sanchez
Ace Rewards #[protected]

I will boycott Ace Hardware for supporting the hate monger IG Laura Ingraham show. This type of nastiness has no positive effect on our culture or society and it is shameful that you would decide provide financial support to such a show.

Please reconsider your decision and step away from partnering with a program that is so divisive and serves no positive purpose. Certainly there are other shows that you can advertise on where you don't find yourselves on the wrong side of history.

I am a loyal customer of Ace Sunset Hardware at 81st Street & 5th Avenue in Bay Ridge Brooklyn NY and absolutely LOVE this store, their product selection (particularly hard-to-find screws, connectors, etc) and the team that own & operate it. Bullying in all it's forms should never be condoned and this is what Ingraham & Fox "News" trade in. I am incredibly saddened to hear Ace will continue to support these voices, who should be condemned. I will miss my friends at Sunset Hardware.

I have enjoyed being a patron of various ACE Hardware stores in the Tucson area, over the past 25 years. I have loved the variety of products offered and the personal customer service available. Considering the reversal of the decision to end your support of Ingram's show, I have re-considered my patronage of ACE Hardware. I regret to inform you that I can no longer find it possible to be an ACE Hardware customer. I will not contribute support in any form, to the propaganda machine FOX and the mis-information they are perpetuating on the American citizenry.
Suzanne Campbell
Tucson, AZ

I wish to state my disappointment with Ace Hardware's recent decision to resume advertising on Laura Ingraham's program. Due to this decision I will no longer be able to do business with Ace Hardware and have requested my name to be removed from all Ace Hardware mailing lists. This was a difficult decision as I have been a loyal customer for over 40 years. However, I can no longer standby while someone like Ms. Ingraham uses her access to an audience to bully and belittle a child. I am very disheartened that Ace Hardware would sell the integrity of the company to make money.

I see you have decided to resume advertising on Laura Ingraham's Fox News talk show. Because of the hate mongering on that show, I don't support companies who advertise there. Unfortunately I'll be taking my business to the local Home Depot or Lowes.

Please reconsider your decision to continue advertising on Laura Ingraham's talk show.

Scott Voltz
Olympia WA

Dear Ace, I am a fan of your stores, especially the local St. Johns Ace Hardware. I shop there often.

I am opposed to Laura Ingraham, her opinions and Fox News in general. If you continue to advertise with them I will likely take my business to a competitor.

I hope you reconsider your sponsorship. My preference is to continue to do business with you.

Thank you, Tim Ros

You lost my family and I from shopping in your ace hardware stores for the stupid stunt you pulled when you took your advertising off of laura ingram & fox news show.
Some kid is trying to make a name for himself over a tragic thing like that and you people get your nose into it and promote other kids to do the same in the future. Wow! who ever was involved in this should be fired! I have been shopping in ace hardware stores for at least 60 yrs or more but, you won't see me in their anymore.

We helped move my 84 year old aunt and we needed a hookup for her gas range. We went to ace in findlay, ohio to buy it. We took pictures and measurements and got help from man there but got back and it didn't fit. When we went to return it, the store was closed ~ it was a sunday and they close at 4:00. So we went to a walmart and got what we needed. (should have gone there in the first place!) findlay is an hour and a half from our home so my husband went to the two ace stores near us. They refused to accept the returns because they don't sell the exact items. The lady at the one store was just nasty. Frustrating because we are an hour and a half from findlay so they want us to drive 3 hours round trip to return $21 worth of items? The really frustrating thing though is the fact that i've emailed their customer service twice and they don't even have the common courtesy to respond. That's very poor customer service! We will never again buy from them!

Laura Ingram speaks only the truth. David Hogg is a young jerk.
Davids Father is an F.B.I. Agent that owns a gun and takes it home.
Question, Has David ever been to the gun range with his Father.
To drop your Ads from the Laura Ingram show shows ignorance of the situation. I will never again shop at Ace Hardware. Nor will over 63 million Americans that voted for Donald Trump and respect our 2nd Amendment.
BIG MISTAKE

I made a local purchase today and store personnel refused to accept a $5.00 coupon simply because their "profit margin" wasn't big enough on the items I was purchasing. I asked why and that was the reason given. Nothing in the terms of the coupon, which are plainly written on the coupon, make items exempt simply because the owner or an employee doesn't feel like they are making enough money on them. Nor did the coupon's terms mention any of the items I purchased. I bought $58.19 of merchandise, none of which was on sale, clearance, rental, or ordered online. I bought potting soil, mulch, and chicken wire. I have heard others complaining that this store would not honor their coupons, but had previously thought the items they were buying just didn't qualify because of the aforementioned reasons. Now I know better. It depends on who is managing the store that day. I am a small business owner and have previously worked through a company that sells franchises. This is bad business, and it's something that the company can correct if they want to ... and should.

I have a complaint that it took me so long waiting that there is a stock for the electric fan dowel as buy 1 take 1. It's been close to one hour we waited for them to give us our item. They just saying they will just check if there's a stock. In the end they will just told us that they dont have a stock for that. My question is why they display that electricfan with the the word buy 1 take 1, yet they dont have. I got angry for expecting that they have and in the end telling us there is no stock for that. They just walking and walking, they dont make it sure the item they have and i dont think they monitored quickly the item they sold. Their service is very bad. It makes me disappointed. This branch is at the waltermart sta.rosa belair tagaytay road brgy pulong st.cruz.

For so many year, almost over 15 years, I've been making small purchases at Kosrae Ace Hardware, in the Federated States of Micronesia. We have only one Ace Hardware, and many people have been complaining about the prices of lumbers and other construction materials. I, myself, wanted to know if the prices of the construction materials, or even other goods, are the right price. Comparing with your online prices and other Ace Hardware on other islands in the Federated States of Micronesia, Kosrae Island's Ace Hardware prices are very high, and it keeps changing. Our Ace Hardware is the only hardware store on our island, therefore, I am very suspicious of the sudden changes in prices when items are rare. For example, when there is a high demand of Lumbers or tin-roofs, the prices goes unbelievably high.
Is there a way that you can look into this issue? Many of the people on our island are ripped off by our Kosrae Ace Hardware, but they don't have other choices but to buy from them.

Thank you very much for your time.

an Ace Hardware Customer.

While shopping @ the above ACE Hardware a few weeks ago, my friend & I overheard the owner, Mark, talking down to the employees using the F...word a lot. Evidently, Mark was holding an am employee meeting.
My friend, myself & the cash register lady were in shock!
How dare him talk to those hard working employees using curse words, especially the F... word. I was so taken back, that my friend & I stopped shopping there. Mark needs a "Come to Jesus" meeting from the Ace high ups. He has no business, as an Owner, to speak to his employees that way. Not long after that, a lot of employees quit!

My issue has been going on since July 31st, 2017 when they supposedly mailed the first $15.00 gift card to my home address. I have sent numerous emails and talked to customer service about never receiving the $15.00 card. I had enough points to get the $15.00 card, but they say they have mailed it and I will get it in 4-6 weeks.They keep saying they have mailed it and it keeps getting stolen, not sent at all, etc.. Now they said they would send me another $15.00 card for the trouble. In short, now I am waiting on 2 $15.00 gift cards, which will probably never show up. Is there anybody out there who can help me with this issue? Thank you.

I purchased a Samsung refrigerator model # RF263BEABC from Crosslake Ace Hardware #15216 on 2/8/2018. I paid a "service/delivery" charge of $35.

I want to make it clear that the salesman and the delivery people were very professional, my complaint is with the owner, Betty Soller who I had the unfortunate experience of having to deal with. What follows is a recap of the events that have led to this complaint.

The refrigerator was delivered as scheduled on 2/9/18. The delivery crew installed the doors and we had power to the refrigerator, this model has a control panel on the exterior of the door which lit and the crew told me and I read in the installation instructions that it could take 24 to 48 hrs for the refrigerator to reach full cooling capacity. Water hook up was my responsibility, which I understood and completed without issue.
With the refrigerator now plugged in as the consumer/customer my expectation is that the refrigerator should begin cooling and be at a operating temperature within 48 hours of being installed.
Fast forward to the next morning when my wife opened the refrigerator and freezer to find everything at room temperature! We both read through the users manual and the "before calling service" troubleshooting guide, we did everything in both books, the display screen for the controls would change but would go back to the same display that was on the screen when the delivery crew and I plugged it in the day before.
I registered the refrigerator on the Samsung website and then called Samsung for help, I explained that it was delivered the previous day and told them what the screen displayed.
The very helpful Samsung tech told me the refrigerator was in "display mode" and how to take it out of display mode, hence the refrigerator began cooling.
There is nothing in the users manual even referencing a display mode, so I contacted the store and one of the employees said that they would have the owner contact me which she did.
When Betty called me me back, she point blank told me it was my fault that the refrigerator wasn't cooling, despite me explaining to her that I would have no way of knowing of the display mode.
Betty's attitude toward me was the most unprofessional I have ever experienced, She said she would reimburse me for $100 of food lost to spoilage. When I showed up this afternoon she changed her story to only half of the receipt amount $50.
Not once during my conversation with her or when I met with her did I ever hear her apologize for the inconvenience, say thank you for the purchase.
It was all my fault, the only thing that was my fault was trying to support a local merchant as apposed to going to a big box store.
I went 30 miles to look at the Ace Hardware store in Crosslake and to be treated like they were the ones doing me a favor by letting me buy from them is insulting.
If I worked at Ace Corporation and I got complaints about a franchise showing such horrible service to customers, when the customer was not even remotely at fault, I would revoke the stores franchise.

If you wish to verify my call to Samsung the service number is [protected], the reference# [protected].

My name is Rodger Pratt, I can be reached @[protected]

Additionally, in our rural Minnesota we have a program called"Lakes Proud", its purpose is to promote buying from local businesses and is overseen by the Brainerd Lakes Area Chamber of Commerce.

I will be contacting them as well as posting my situation to twitter, Facebook, Craigslist(rants and raves) and leaving a review on the stores website.

I am a firm believer that a "Retailer" should know the products that they sell. Whether or not the delivery crew knew about the display mode is a matter of training which should have been provided by the store owners.
My receipt reads: service/delivery.

I will never shop at the Crosslake Ace Hardware store again and will not refer anyone to do business there as well.

I talked to Betty Soller not her husband Dan Soller, who more than likely isn't even aware of what happened or how his spouse and co-owner treats customers. At least until he hears about this or gets some feedback from my social media posts that are soon to follow.

Looking forward to hearing from Ace Corporation on how they handle such matters.

Sincerely,
Rodger Pratt
[protected]