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3.0 2 Reviews

Accurate Air Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Accurate Air has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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10:14 am EDT
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Accurate Air Air Conditioning service

I've dealt with some really bad companies in the past and never complained about their service, but the owner of Accurate A/C & Heating has taken "Bad" to another level. We're in the process of filing criminal charges against Dean, the owner of the company. I was referred to them from a friend and called him to see when he'd be available to come by and look at why my system was leaking in the attic. He said he'd stop by and take a look around 1pm. I let him know I wouldn't be able to get there at that time but that my mother in law would let him in to take a look. He stated that he'd take a look and before he did anything he'd give me a call with an estimate. The next call I got from Dean was to tell me that he put 6 pounds of Freon in the unit outside at $250/pound for a total of $1500. I was blown away. I questioned him as to why he'd done that without permission when he told me he'd call before he did anything. He apologized and said that he'd reduce the price to $100/pound (his cost) and only charge me $600. I called my mother in law to see what took place and she told me he never even went into the attic and just looked up there with a flashlight from the bedroom below. She said he was only at the house for a total of fifteen minutes.

After several sessions of negotiating I foolishly I agreed to give him a check for $300 now and the balance when and if he finished the rest of the work. He assured me he wouldn't deposit the check but was only going to hold it as security. We then went back and forth a few times with him constantly resetting appointments and several times just not showing up at all. During this time, he actually did deposit the check and luckily it was from a business account where my book keeper only moves funds into when needed. I was called by our bank and told of the transaction. I immediately placed a stop payment on it, so he couldn't redeposit it. He called me screaming that I bounced a check to him and I then screamed back that he promised to finish the work before he deposited it, which was never done. He went back to the house and tried to get my mother in law to give him money and when she refused he went into the backyard and cut the ground wire which shorted out my entire system. He then opened the valve to the Freon and emptied the Freon from my system. When I called him going bananas he said that if I met him with the $600 he'd get my system up and running again. I decided to move and called another AC guy who came over, confirmed the devious actions, added five more pounds of Freon, went into the attic, changed the fuse that burnt out when Dean cut the wire, and fixed the leak all for $265.

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4:30 am EST
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Accurate Air Horrible Service

Accurate Airconditioning is one of the worst companies I have ever dealt with (we had to use them because of a Home Warranty). The first time they came out, they told us our unit was frozen and they couldn't do anything. The second time (several days later) they came out and said they couldn't do any work again because of overgrown bushes (although they mentioned none of this the first time). I couldn't get in touch with anyone for DAYS and DAYS and after leaving numerous voicemails. Finally I got in touch with someone and made another appointment and they came out an annouced that our coil was old and needed to be replaced. Then, after getting an appointment (again days later) to replace the coil, I called the day of the appointment to confirm and they stated that they wouldn't be coming after all because their supplier had failed to give them a part. Absolutely ridiculous. It was finally fixed several days later.

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Thru Myeyezz
Gretna, US
Dec 15, 2011 4:18 pm EST

by Lorraine
12/15/2011

ALL FIRST AMERICAN AND AMERICAN HOME SHIELD CUSTOMERS BEWARE!

1. question and double question your non covereds. especially the disposal with a fee of $150. Check with your city because Accurate will tell you that they have to do it to dispose of it by epa guidelines when in fact...it makes it way back to the shop where employees scrap the old equipment for profit.

2. Although it is only necessary for someone 18 or over to be present at the time of appointment, if possible the homeowner or tenant should be present to see first hand what is being done. fyi..take pictures before they arrive and after. Do not wait days or even weeks to look at the work that was done.

3. Unless it is an unusual circumstance, things like control board/circuit boards do not take forever to come in. You should be able to go right back on the schedule for that type of repair. IT DOES NOT TAKE 3 - 5 DAYS FOR A SMALL PART TO COME IN...THAT IS JUST THEIR WAY OF BUYING TIME.

People do your homework. Your warranty companies use more than just one vendor. If you submit a claim and its dispatched to this company...I would call my warranty company back and ask for it to be redispatched to a different company.

There have been plenty of good employees that have worked for this company however they were employed by really rotten owners. Owners that do not appreciate their employees nor have their best interest at heart.

Of course this is all my opinion, but if you do your homework you will find my opinion is one of many...look at this page alone.

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truthasiknowit
Katy, US
Nov 28, 2011 3:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Lauren and Prezident...you to have been through the typical accurate experience and I commend you both for taking to the internet and voicing your concerns. In my opinion...this is what you should do. The next time you have a problem with your unit and your warranty dispatches your workorder or dispatch to this company, call them immediately and ask for them to redispatch to another company. You do not have to just accept them as your contractor because your warranty company dispatches them. Do your homework, research the company and then call your warranty company tell them the reasons you do not want these folks to touch your unit. You have to do this on the front end because once they touch your unit and you have problems thereafter, your warranty company is going to keep sending them until that particular problem is fixed or replaced because they are the ones that first started the work. In my opinion...Beware...and this is the truth as I know it.

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Perezident
, US
Jul 02, 2011 3:37 pm EDT

Just experienced the same with Accurate air conditioning. A tech put freon into the system and it was cooling fine but said it was a temporary fix, they would be back to change screens in attic. A week later (my AC was still working fine) different techs came instead of changing techs just cleaned screens. They asked me to turn off AC while doing this, they left said everything was fixed but AC never cooled again. I called office they said techs would be back same day but never showed. Called first thing saturday morning but receptionist said tech marked service down as "complete" so I had to call my home warranty company again.. It's 4th of July weekend and over 100 degrees in Houston! The are idiots! Don't use Accurate Air Conditioning!

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Our verdict: Accurate Air has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Accurate Air's position as a benchmark of trust and quality within its industry. Users and clients of Accurate Air can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Accurate Air earns 100% level of Trustworthiness

Perfect Trust Endorsement: Accurate Air achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Accurate Air's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Accurateairac.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Accurateairac.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Accurateairac.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Accurate Air.

However ComplaintsBoard has detected that:

  • Accurateairac.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The accurateairac.com may offer a niche product or service that is only of interest to a smaller audience.
  • Accurate Air protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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