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1.4 175 Reviews

AccountNow Complaints Summary

17 Resolved
158 Unresolved
Our verdict: With AccountNow's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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AccountNow reviews & complaints 175

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7:39 pm EDT

AccountNow card stolen and refuses to send new card.

Around Feburary 28th 2015 my credit card was reported stolen. My wife called in to do this for me. A week later we called to find out where the replacment card was. The rude customer service lady said we had to send in a copy of id, ss card and proof of address. we ave sent in the items 3 times now. we have made dozzens of calls. now they are saying the id is expired which is because because my wallet got stolen. i canno go get a new id because all my money is trapped in the account now debit card that was stolen. I need my $350 to live on. it was my tax refund and I have been out of work and this was all my money. I need this money to live on and now they are saying they are going to send the money back to the IRS.
This company is redicious and the customer service call center is in the Phillipeans and not helping me at all.
I do not know what else to do. I am a father of 3 boys and I need my money to pay rent or I will be evicted.

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April Corral
, US
May 03, 2016 10:25 pm EDT

omg iam having the same nightmares iam scared to death just got direct deposit yesterday no card cant see online feel like ived been lied to please help? april corral [protected] perkyappy@gmail.com

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Wfry53
Houston, US
Jul 27, 2011 12:35 am EDT

I sent funds in thru Money Gram and Account Now is holding funds and dosnt want to release them, I have now had to contact the Harris Co Sheriffs office to place a fraud complaint with wire fraud in hopes of ever removing it.

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cordero Gordon
Gulfport, US
Oct 05, 2010 8:58 am EDT

YALL ARE GIVING ME HELL IM TRYING TO ACTIVATE MY CARD IT WILL NOT WORK COME ON NOW I HAVE A BILL TO PAY AND YALL ARE PISSING ME OFF IMMA CALL CUSTOMER SERVICE AND THEY WILL NOT BE HAPPY WITH ME HOW IN THE HELL U CREATE A PIN YOURSELF THAT WONT WORK I KNOW NEXT TIME NOT TELL PEOPLE ABOUT ACCOUNT NOW YALL ARE STUPID

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AccountNow
San Ramon, US
May 11, 2015 2:36 pm EDT
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Hello Staciet,

I am sorry to hear that you have a restriction on you card and documents are needed. I do understand how frustrating this situation can be. However, when documents are requested, it is to protect our customers and the funds that may be on the card. Often times, documents that are sent to us are illegible. Unfortunately, we have to have every document requested in order for us to proceed with unrestricting your account. I would like to review your account and see what options we can provide you. Unfortunately we cannot discuss your personal information in a public forum. Please contact us at executiveoffice@accountnowinc.com and reference your name, address, , and account number.
Sincerely,
AccountNow

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staciet
Columbus, US
May 11, 2015 1:43 pm EDT
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I agree with Nathan,

I am a single parent who set up direct deposit on this card to avoid cutting into my bill money. I reported my card lost on May 2, 2015 I could not understand the representative that well so I don't think he told me about the documents needed. On Thursday 5-7-15 I called to check the status and was told I needed to send in the documents, which uploaded that day, called on Saturday 5-9-15 to check status and was told they couldn't read the phone bill. I hate this company! while all of this is going on I have no food for my kids but have $708.00 sitting on this stupid card and a direct deposit about to put more on it. These people have more security than Fort Knox to give you your money! If I send you a copy of my id and ss card and can verify my info that should be enough! I hope they get shut down and I filed a complaint with the Better Business Bureau .

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AccountNow
San Ramon, US
Apr 17, 2015 3:28 pm EDT
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Hello Nathan,
I am sorry to hear that you have a restriction on your AccountNow card. Generally, when verification documents are requested, it is to protect the customer and any funds that may be on the card.
Unfortunately we cannot discuss your personal information in a public forum. If your issue has not been resolved, please contact us at executiveoffice@accountnowinc.com and reference your name, address, , and account number.

Thank you,
MAE
AccountNow

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7:14 pm EST
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AccountNow can't get our money back

My name is theresa kays I am having problems with this company named account now My Husband works for the United States Post Office and in November their system was hacked. As a safety precaution we called Accoutnow and had them change our account number. They then had to issue a new card they said it would take 7 to 10 business days to get it. Never received it then they issued a new and tried to send that one never received it. They were however very lenient with letting us have access with the old card but only for a short period of time. Then they changed policies and refused us access of the old card.Then I requested a new one but they wanted 25 dollars to get the new and have it sent by fedex or ups. I agreed and faxed them by request my personal information. Since I have done this I am now locked out of my account online and over the phone, and still have not received a new card.I'm also running low on medication that keeps me alive.

What I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please heWhat I would like done is either my old number reactivated even if it is only for a short period of time so I can get my medication, or my new card sent to me A.S.A.P. If I can't get my medication I will end up in the hospital. I did however make this clear to them and they did not care. My husband is fed up with them and maybe on the path of taking them to court if this situation is not resolved please help us. And we have turned to the BBB company about this and they can not help us you guys are our last hope to help us to get this solved before Monday we do not care if you come to the house to do an interview on this we are welling to do an interview with you guys if you need us to. This company really do not care if they make my family lose me before the holidays i could end up in the hospital with breathing tubes and other things because of how sick i am.because of them hold our, money from us we can't even provider food for our kids. I need my medication inside of my system to keep me breathing the right way without it it could kill me and I am a mother of two beautiful little girls that could end up losing their mother before the holidays.

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1:58 pm EST
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AccountNow holding funds

I reported my Accountnow card stole on 10/17/2014 and still to this date 11/10/2014 I have not received my replacement card. According to Accountnow my card with mailed to me 10/24/2014 and 18 days later still don't have the card or access to my funds on the card. I have been charged a late fee by my landlord of $250.00 because again today is 11/10/2014 and my rent is due on the 1st of every month. I keep telling my landlord I have the money but don't have access till my replacement card is receive. I have called Accountnow numerous times since 10/30/2014 and all I have been told is sorry. I received a call from my landlord and he stated if he doesn't receive my rent and the late fee of $250.00 by noon today he will file an eviction notice. Called Accountnow and again all I get is sorry! ya Sorry my 2 kids and I will be evicted and they cant help cause they never sent my replacement card. This is a pre-paid card if the money is proven to be on the account the account owner should be able to access it any which way and Accountnow should accommodate their account holders. Its just good business! Beware of ACCOUNTNOW!

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natashajothrash
Philadelphia, US
Apr 27, 2011 3:44 am EDT
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will not relese my funds witch is a little over 2, 000 dollars, Also 8 different customer service reps assured me they would call by the end of the day 4/26/2011.They did not .im scared because they asked for many very private documents, in fact they have every state document that i have.please help, or let me know what do do next,

thanks, natasha thrash

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elaine powell
Dallas, US
Jul 03, 2013 3:21 pm EDT

Several times I have tried to set up online information so I can check my account. First something was wrong with username, then my social secuity number will not go through. When I first called the lady could not help me. Another lady reset but now it is saying my social is not correct.

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offshore
, US
Jun 19, 2011 5:41 pm EDT

I have tried calling Account Now for over two weeks they have all left town! Why wont any one answer so I can close my Account, Also this is the same number to call if I lost my card or had it stolen THIS IS NOT GOOD. Their #
[protected]. Please help!

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julia patterson-massey
Rock Hill, US
Feb 28, 2011 12:54 am EST
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sent 2 emails to cancel any type of activity concerning me and my social security benefits. they sent a new card to my old address and someone opened an account in my name. needless to say i did not get my benefits. i am distressed that they or anyone could have access to my bank account this way. please beware.

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AccountNow
San Ramon, US
Nov 24, 2014 1:00 pm EST
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Hello Everyone,
I am sorry to hear several of you are having issues or had issues with your AccountNow account. If your account issue is unresolved or if you have additional concerns, we would like to help. Unfortunately we cannot discuss your personal account information in a public forum. Can you please send us an email at customerserviceCB@accountnowinc.com referencing your name (as it appears on your card), last four digits of your card number and best number to reach you at? We look forward to helping you with your account issue.
Sincerely,
JRF
AccountNow

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hurtu
Detroit, US
Nov 28, 2011 10:55 pm EST
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look, natasha, i would get on a plane and go get in there ### and thats what you all should do, they have no policy and only spend the ### out you like a yoyo, well, they will be seeing me soon, i know the workers and who run there show, its a recession and you want to f*** people money over, how about if someone come and ask you for your social security card and id, how would you feel...these complaints are randon and the list goes on in detroit, we detroit ppl just wont ### but we will see you all, we have inside ppl who tell us how much money you all are stealing and its ashame, the different people promote you all you mess them over, i feel sorry for the woman whom they held over 2 thousand, you need to go check on your doe foreeal because they have no external departments, once your money is sent, what type of investigation are you running...?

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hurtu
Detroit, US
Nov 28, 2011 10:43 pm EST
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account now need to share some of the money they steal and give me some i am broke as hell and if was my money they stole i will kill everyone who is affaliated with these crooks. so please account now stop stealing sorry muthf...

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hurtu
Detroit, US
Nov 28, 2011 10:38 pm EST
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accountnow is a rip-off, they freeze ppl accounts so they raise money to do there dirt, accountnow manager and board members are crminals, they need to stop because they can get there self hurt...holding people money, i personally will do a drive by and kill all there ### in that office, its bad they are doing that, but if you forget, then they take your money and pocket it...

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12:50 pm EDT
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AccountNow credit card disputes theft of consumers money

sign the petition and pass it to everyone on facebook twitter all social networks lets get this signed and get justice
http://www.change.org/petitions/accountnow-inc-return-the-money-they-stole-stop-the-2-dollar-phone-fees

join my group stop accountnow to get organized and file federal lawsuits and criminal charges add me as an associate

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Tony Ben Alatwain
, US
Aug 14, 2015 2:34 pm EDT

Capital one..i paid the wrong credit card. $62...spirit airline charge my card for $223 on may 29/ 2014. Never got the crevices

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5:37 pm EDT
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AccountNow no refund of money after lost card

worst place ever same thing here asking for utility bill with address on it! gave them my email and emailed them they did not respond the number they have to report your card lost or stolen is automated asking you to give them your card number! i lost my card how am i going to give them my card number? i had gone to the BBB to file a complaint and found 771 people complained in 3 years of there 5 years being open. not good but i found a number on there with there address so i called they gave me this number to fax the stuff they wanted [protected] the next day after i fax i get an email saying sorry it took so long to fax it to a different number wth? i called the number from BBB again and they said oh no thats the wrong number! so wile on hold for 30 minutes i look the number up and lo and behold the number is a fax and to there bank! now i made it known they are intentionally holding my money illegally and its theft! they dont care. i sent so many emails and i get 2 replies saying to call the customer care which i cant do because i do not have my card! further they locked me out my online account so i cant see if anyone is using my card

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seriouslynotahappycamper
tracy, US
Oct 10, 2012 8:29 pm EDT

Hi Johninit, you are only on the first level of hell...

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7:47 am EDT
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AccountNow frozen funds!

Do NOT use account now or you will regret it. My fiance has been in a two week battle with these over getting his money. After nearly 3 years with accountnow his funds were "suddenly" frozen. Accountnow claims suspicious activity, yet they aren't saying what this activity was. He was asked to send in several forms of ID which he did over a week ago. He cannot use his debit card or take out any money...PERIOD. This is the only bank account he has, which his employment check goes into every two weeks. I am not currently working & he pays all the bills.We have bills to pay...but no money to pay them now. We are praying by the time our bills are due this nightmare will be over. Moral of this story ? Go with somebody else & save yourself the headache!

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cyndaniels
Foley, US
Mar 04, 2013 7:07 pm EST
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did you get ur money back?
they just did the same thing to my husband for over $3, 000

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8:25 pm EST
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AccountNow holding tax refund check

I let my accountant deposit my tax refund check into her account, at Account Now, they let her take 1800. out and then suspended her account. They have asked for all kinds of paperwork to be faxed to them. we did that, they have so many excuses for not giving us our money. they couldn't read the fax, you have to word it like this, bla bla bla. Alive person from the risk dept wouldn't get on the phone with us. what do we do to get our money from them

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1:37 am EST
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AccountNow froze account with $8000 irs refund

On January 31, 2011, I received $8000 for a tax return that was mistakingly deposited into my 17 year old brothers Accountnow prepaid card account ending in 6810 instead of my mom's. She had prepared my taxes for me as she has done for the past 3 years using turbo tax. We usually put the money in her account because I live out of state she would just wire me money if i needed it. My mom, brother and sister all have their own accountnow prepaid cards. she likes that because she can do online transfers to their cards from hers rather than give them cash. She filed the taxes on Jan 23 and put my brothers account number on my tax return by mistake When she realized it was the wrong account number she called the IRS but it was too late because the refund had already been processed. On The morning of January 31, 2012 my brother called me to tell me my $7508 federal and $558 state tax refund had been deposited in his account. I had asked my brother to withdraw some funds and to send it Western Union so i could get a bus ticket back home to Boston where my family lives. I was living in North Carolina but needed to come home because my baby was sick and in The Boston Children's Hospital for past 3 Months. My mom and brother withdrew $800 from the account via ATM and sent me the money via Western Union so that i could buy my ticket in Franklin NC. I picked up the money using my valid and current state picture ID and headed home to Boston. During my 24 hour unpleasant bus ride, my brother had called to say his card and online account were frozen. I told him to have our mom call and find out what was wrong. My mom and brother called and spoke to customer service and they explained suspicion of tax fraud activity on the account. It was suspended and we could not access the funds or have the restriction removed unless we provided them with documents proving our identities. I knew i would not be able to do this until the next day as i was on the bus in route to Boston. I asked them for the customer service number and I immediately called for fear of getting stranded with no money. I wanted the hold released. I thought that seeing as i was the beneficiary of the tax return i figured if i had proved my information and explained the situation they would remove the hold. Was i Ever WRONG ! We have spoken to the company many times since then asking to remove the restriction and they proceeded to shuffle from one person to another saying only to fax numerous documents and the account would be reviewed by the Risk Department and someone would get back to us in 2 days. I had stated that since i was the beneficiary of the tax refund I would send over the requested documents hoping i would get the funds released to me pending verification. I sent my picture Id, social security card, W-2, Tax return document, receipts showing the ATM withdrawal was used to send me money via Western Union that i picked up in my name using my ID and the Western Union Receipt. We assured them that there was no fraud going on with the account and that seeing as i sent in my documents they should consider removing the hold because the tax return was in my name. I even asked to have the funds transferred onto my own Accountnow card and was rudely told no we cannot do that and we don't have to give you your money.

It has been 5 days and the money is still sitting there and the company has not released the restriction and continues to state that i had not submitted enough documentation to prove my identity. I had faxed the stuff over 15 times and still nothing. They claim they never received it.

There are over 100 complaints of this company doing this to to people with their tax refunds but only large amounts are frozen. This company is a scam. They still have not resolved this and i have yet to see anymore of my money. Yesterday I filed a complaint with the IRS and the BBB. I will continue this fight all the way to the federal reserve if my money is not released within the next 5 days. I'm fed up with this company and they need to be stopped.

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Update by fightingbck
Feb 09, 2012 12:49 pm EST

No actually they havent responded..the So called Risk department fax number comes back NG from my moms work..NG means NO GOOD ! she faxed the documents 3 times. I call every day and yesterday after waiting for 45 minutes to speak to someone they told me the balance is ZERO..they basically stole $8000. I have filed with BBB, FDIC, Fed Reserve and Attorney General..I suggest anyone going through this to file with the above agencies. Accountnow is scamming us and using our information to create identity theft. I figured this out because the only option i get when calling is report your card lost or stolen..WOW..my card was frozen By them and now i have to report it lost or stolen..Figure it out..they have all of our identifying information..our card is reported lost or stolen..they take the funds and transfer to a fraudulent account and then when we go to claim it the money suddenly disappears from our old accounts..they claim we have to file against the person who stole the card..Its Identity theft the company is crooked, employees are crooked and it needs to be stop..keep filing and also try contacting everyone you can..these ### need to be stopped

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Bekkah
, US
Apr 11, 2017 2:31 pm EDT
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I'm telling social security because its a federal violation on the CEO. He needs to give us our government money back or get screwed in prison.

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Denny adkins
, US
Mar 18, 2016 5:30 pm EDT

The customer care is not American there are useless people why would they give you a prepaid account and take your tax money and freeze it on you these people are really really serious bad people

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Denny adkins
, US
Mar 18, 2016 5:29 pm EDT

These people suck they freeze your accounts tail rip off and they don't care about no one I've called him everyday for the past 3 days and I still haven't got my money these people are rip-offs someone needs to stop them

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spohl25
daytib, US
Mar 01, 2012 4:42 pm EST

I have a corporate number for you...its [protected] a receptionist WILL answer it most of the time...demand to speak to a live human being no transfers to automated lines that will only disconnect you. I just went through this..they actually returned all the refund and deposits going into our account and still from the over $2000 that was already in the account. We faxed all the required doumentation which they acknowledged getting and closed our account on 2/16/2012 after that I couldn't reach anyone. I finally found this number and called them. I faxed numerous letters requesting the release of my money from the account they closed no response. I filed claims with the CA Attorney General (where they are located) the Ohio Attorney General (where I live) the CA Consumers Affairs Department, the CA Financial Institute (regulates licensed banks in CA) and the BBB in CA and opened claims with ALL of them. I told the woman on the phone that this is what I had done and I finally got to speak to someone yesterday who reactivated my account and unfroze the funds. Play hardball its YOUR money...if you threaten a lawsuit or lawyer they will stop talking and tie your money up longer. Good Luck!

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what actions should be taken
valdosta, US
Feb 08, 2012 5:56 pm EST

i am very upset. how can i get this card to unfreeze and get my money off this card. i would not refer them to no one. i have been waiting since february 2, 2012 and still cant use my funds

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what actions should be taken
valdosta, US
Feb 08, 2012 5:53 pm EST

wow. i am going through the exact thing. and my money was deposited on january 30, 2012 and i have not heard anything yet. please tell me that they have responded to u by now. and i am located in GA

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AccountNow account blocked/ restricted

I filed my taxes through EZ-TAX sponsered on accountNow website. The adress given was 2213 Kenwood Drive in the month of June 2011. Card never was received due to error in Adress unable to ship. Card was returned to sender. I contact AccountNow 07-09-2011 about the issue. Great Rep he updated the file to 3711 Kacey Ln. your new card being shipped again with correct info. The month of November no card, Holidays hard times I can use my tax return. Wrong! Account now restricted my account, , I spoke to Hern a rep he said no faxes are being required just call custermor service tommorow in am hours. I called the next morning some lady Jane requested fax very nice by the way. I told her I no longer want to deal with Accountnow send my money back to IRS. we cannot do that .. Ok transfer my funds to the new visa I received at my correct addres unable due to differant account deposite..The card has never been activated with my tax return on it Cause I never recieved it. My balance started with $2300 but now it $2019 fees were deducted $9.95. some fifty cents fee everday..Just stealing my money... So I sent my fax from a FBI agent fax...Yes problems with the fax on AccountNow. But this witness will stand great on the fax fraud. About releasing my money...Now when I log on to Account now that account does not show anymore. Just my other visa card with zero balance which is active and ready...I begged for my money for Christmas. its sad but true ramen noodle dinner sad. I prayed that AccountNow not being crooked.. I have no money loseing everything, horrible Holiday. Trying to make it to file my taxes next year but I WILL NOT USE ACCOUNT NOW OR EZ-TAXRETURN...people this is not a game kiss your tax money goodbye useing ACCOUNTNOW. I call the FBI Now, everyday complaining about my money. I advise other victims to do the same.Untill investigation hit embezzlement and money laundering charges on this Company...IF YOU ARE GAY. WILL YOU SOUND LIKE A WOMAN OR MAN..It does not matter I worked for that retun. Its my Tax return..This company has no love for its custermors...Call the FBI force them on these crooks.Everybody is not lying..AccountNow accounting books should be interesting investigated..

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Nana1324
18103, US
Feb 18, 2012 4:49 am EST

Did you ever get your money back? Do you have any advice?

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AccountNow failed to verify my info

SOMEONE E- FILED MY 2010 TAX RETURN AND HAD IT DIRECT DEPOSITED ONTO A ACCOUNT NOW PREPAID CARD . NOW I DO HAVE 2 CARDS WITH THIS COMPANY DUE TO DOING ON LINE SURVEYS, BUT THEY ISSUED A 3rd CARD . I JUST WONDERED HOW THEY COULD ISSUE ANOTHER CARD WITHOUT MY CONSENT. YEAH, THE PERSON HAD MY INFO CORRECT EXCEPT THE MAILING ADDRESS. THEY TOLD ME I NEED A COURT ORDER TO GET ANY INFO ON THE ACCOUNT.IF SOMEONE CAN'T VERIFY ALL PREVIOUS INFO ON MY ACCOUNT THEN THEY SHOULD HAVE ISSUED ANOTHER CARD. I HAVE LIVED A THE SAME ADDRESS FOR 6 YEARS AND CAN PROVE IT. THEY ASKED ME TO FAX SOME PAPERWORK SO THEY COULD VERIFY I AM WHO I SAID I WAS AND I DID SO . THEY SAID THERE WAS NOTHING THEY COULD DO. SO THEREFORE, IT'S NOT OK FOR ME TO GET INFO ON MY SO CALLED "ACCOUNT", BUT THEY CAN SEND OUT CARDS TO ALL DIFFERENT ADDRESS AND GIVE AWAY MY $1700.000 WITHOUT ME BEING NOTIFIED. I THINK THEY SHOULD HAVE CONTACTED ME ABOUT THE OTHER CARD BEFORE SENDING IT OUT, SO THEREFORE, THEY NEED TO REFUND MY MONEY A.S.A.P.THE IRS GAVE ME THE ACCOUNT NO. [protected] AND ROUTING NO. [protected], THAT IT WAS DIRECT DEPOSITED TO.

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3:44 pm EST

AccountNow disputing charges on account

Someone used my card at a electronic store. I filed a dispute with my CC company and they have not helped me in any way try to recover this money. I have sent in a signed/notorized statement, I filed a police report which accountnow has not even cooperated with the police department. I have done everything required of me but still no investigator from accountnow has called me and I have requested a call 3 times. Acountnow claims it takes a long time to refund money because of visa. Accountnow has now helped me at all nor have they communicated with me.

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8:06 pm EST

AccountNow froze my account and refuses to release my money to me

Account Now froze my account on Monday, May 24, 2017. When I called I was told it was frozen due to "suspicious activity" on my account. I had recieved a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioon tuesday morning from sending them in to Acct. Now. I was told that my funds would be released by wednesday morning, they were not. I called, a representative in the risk deptartment informed me that they were in review and would be released to me that afternoon. They were not. I called this morning (thursday, May 27) I was AGAIN told that they were in review. I was also told that my fax hadnt been received until Wednesday even though I discussed the fax with a representative on Tuesay! So they just bought themselves another 24 hours with my money...I am 6 months pregnant and high risk. As of now I have no money, no gas, and my phone bill that is usually debited from my account now card was unable to process because of this. We are coming up on a holiday weekend, I rescheduled my ultrasound appt 3 times this week because I was promised that my money would be available. Every rep I talk to tells me something different. I am terrified of being home on a 3 day weekend without ANY money and my phone being disconnected. This company is shady, I feel like they are stealing from me.

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ld4745
Beaverton, US
Jun 23, 2009 11:03 am EDT

This so-called company allows you to set up an account entirely online with no id questions, but when you want to update your information, it becomes a nightmare. Since you never enter any id information with the original account set up there are very few questions they can ask for id verification. I recommended this company to a friend and her account has been frozen for over 2 months now because of a typo on the birthdate. Her id is not good enough for them & all of her money remains frozen.

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MissFahie
, US
Aug 17, 2011 9:53 am EDT

Account Now froze my account on Monday, May 24, 2017. When I called I was told it was frozen due to "suspicious activity" on my account. I had recieved a refund on my card that they flagged my account for. I was asked to fax in documents, which I promptly did. I received a fax confirmatioon tuesday morning from sending them in to Acct. Now. I was told that my funds would be released by wednesday morning, they were not. I called, a representative in the risk deptartment informed me that they were in review and would be released to me that afternoon. They were not.
I called this morning (thursday, May 27) I was AGAIN told that they were in review. I was also told that my fax hadnt been received until Wednesday even though I discussed the fax with a representative on Tuesay! So they just bought themselves another 24 hours with my money...I am 6 months pregnant and high risk. As of now I have no money, no gas, and my phone bill that is usually debited from my account now card was unable to process because of this. We are coming up on a holiday weekend, I rescheduled my ultrasound appt 3 times this week because I was promised that my money would be available. Every rep I talk to tells me something different. I am terrified of being home on a 3 day weekend without ANY money and my phone being disconnected. This company is shady, I feel like they are stealing from me.

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max fabrizio
hanna, US
Jan 30, 2012 5:39 am EST

My name is Max Fabrizio. I was receiving my social check in the mail and the social security told me that I had to do drect deposit. We went on line and thought we had made direct deposit, but instead they said we a Debit Visa card. The problem with that is, I dont have a card and I cannot find my money. I have not received a check since Oct 2017. Will you please help me find my money and how to get it. I would appreciate any help . Thank You Max Fabrizio

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Ray.sullivan
Roanoke, US
Dec 16, 2011 9:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had an account now prepaid credit card and some money went missing, so i called to ask about where the money went, well the representative went on and on about how i only put my first initial instead of my full first name and froze my card.I cant have it unlocked until i fax id SS card and a bill to them, the store that sold me the card didn't say anything about me using a first initial nor did money-gram before they sent me the card. Anyway i faxed the info to them now i have to wait 24 to 48 hours for it to be reactivated despite the fact that they cut it off in a matter of minutes, meanwhile my car is stuck on empty at the gas station that told me my card was frozen and will be until they cut it back on or payday which ever comes first. My advice avoid money gram account now prepaid debit cards at all cost.

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von 7919
Lansing, US
Nov 23, 2011 2:30 pm EST

I'm so sick of them having techinical difficulties, this company needs to get their STUFF together. I am very close to closing out my account, I would not refer anyone to them!

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Tilted
Las Vegas, US
Nov 04, 2011 7:32 am EDT

I am going through the same thing with this shady company. Seriously this company blows, they have my money also. I FEEL LIKE WHO ARE THESE PEOPLE TO HOLD MY MONEY WHEN I CHOSE THEM OUT OTHER PRE-PAID COMPANYS JUST AS AN AVENUE FOR MY TAX RETURN TO COME ON, A SERVICE .I AM WAITING FOR THEM TO RELEASE MY MONEY I JUST FAXED IN THE PAPER WORK THEY REQUESTED. I TOTALLY SYMPATHIZE WITH YOU AND WOULD LIKE TO HEAR ANY OTHER ISSUES PEOPLE HAVE HAD WITH THIS OVER BEARING OVER ACHIEVING LAME ### COMPANY..

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6:16 pm EDT

AccountNow scam

First I would like to say Account Now is a total FRAUD.You should not do business with them ! Some kind of way someone got access to my card information and my address and my personal info.and used 275.00 out of my account when I called account now to depute the charge they said that yhe money was used to purchase a web gift card .Whatever thats supposed to be.They needed me to sign and notarize a statement that I had nothing to do with the charge I did all that they asked of me . And then the games began now there saying that someone used the money to rent a utility truck in Arizona I never been to Arizona.they gave me a number to contact the supposed to be company it was no good. I called the operator in Arizona and they said the number is no good because it stays off the hook all day.Now I have spoken to about 7 pepole and they keep saying they are going to send me a copy of the sales draft that claimes to have mailed me this gift card.Is this about a gift card or a truck rental now im confused .So I never got that sales draft and my dispute was denied .when I asked for the merchants info. they said all they could give me is that same bad number which is now diconnected by the way.I will NEVER do bussiness with them again they totaly suck .I think that they took my money If I had a lawyer i would sue the filthy rich pants off of them .TOTALLY NOT FAIR TAKE FROM THE POOR GIVE TO THE RICH!

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Jamania
, US
Jun 30, 2012 9:27 am EDT

Account now is totally a scam, they send you unsolicited spam mail. Then they sent me a card that I did not apply for so I cut it up and tossed it out without bothering to activate it. Now for 3 months they constantly spam my email box and my mail box reminding me to use it, and when I call to tell them to F*** off and leave me alone, then they start asking for private personal information.

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J
9:28 am EDT

AccountNow rip off

Anyone want to file a class action suit?

On June 28, 2010 there was a card to card transfer (debit) for $150. I have been out of the country and after getting my daily email with the account balance, I noticed it said, "$14.00. I immediately called from China only to be informed that they had no way to trace who took the money out of the account and that my account would be closed and they would keep the remaining $14.

Not only did someone steal my money and they didn’t care, but they closed my account and kept the balance.

I got transferred finally to the Dispute Department and kept on hold for ten minutes until I finally hung up.

What kind of business is this? Where are the protections for the consumer? I paid them $10 a month and barely used their services.

There are no email contact addresses or any way to lodge a complaint.

Cards are issued by MetaBank or Palm Desert National Bank, members FDIC.

They do have this disclaimer: AccountNow reserves the right to modify or discontinue any product, services or special offers with or without prior notice.

Does this mean they can steal your money anytime they want with impunity?

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hurtu
Detroit, US
Nov 28, 2011 11:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

well my advice to you is to get copies of the employees and the boards information and use there info the same way, display there info and use the info to do stuff, so i urge each person not use accountnow and log a complaint wit BBB, if nothing happen go down there and blow up there cars and there property, then they will learn not to steal ppl ###, they nic pic depending on the states they choose as vulnerable, i got 193.21 on my card, they dont know im im there state and is waiting for them so i can talk to them in person, and if i feel there lieing, then thats a all together different story, so be aware.

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I
9:44 pm EDT

AccountNow what a bad company

Do not do business with this company they are liars do not trust them warning
for 13 days my account has been frozen for no valid reason !

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10:49 am EST
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AccountNow want release money

Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now bvAccountNow will not answer the phone for me. Now what they can do, is transactions for me. They have my license, my social and a bill and my tax form. So now account now can become me. Thats the was the whole plan. They keep getting you to send them information about yourself. Once they have all that they need you no longer can get in contact with them. If account now did not believe who I was why did they FedEx me a card. Then did not activate the card. Please do not use AccountNow or Metabank. AccountNow is using Metabank routing number so they are the same.

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fightingbck
Malden, US
Feb 11, 2012 4:29 am EST

ACCOUNT NOW IS FUNDING TERRORISM. CREATING IDENTITY THEFT AND RUNNING A MONEY LAUNDERING RING..THEY WILL GET CAUGHT ITS ONLY A MATTER OF TIME. THEY WILL FREEZE SOMEONES MONEY AND THAT ;PERSON WILL TURN OUT TO BE A MEMBER OF THE FEDERAL RESERVE OR INVESTIGATIVE OFFICER FOR THE FBI..THEY ARE BEING PLAYED AND THEY WILL BE CAUGHT I CAN PUT THE MONEY THEY STOLE ON THAT

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YofefGold
Cleveland, US
May 13, 2011 6:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are not trying to steal your identity! They are required by the federal government to make sure you are who you say you are (so someone can't steal your return). I called and they ran a credit check on me with my information and everything was fine.

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11:00 pm EST
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AccountNow - will not release funds

I Deposit my income tax check into my AccountNow account. Now AccountNow will not release my funds to me. First AccountNow said that I need to fax prove of who I am (Valid Driver License) and my Social Security Card, a Bill and a copy of my Income Tax Paper (1040). I did. Now after I did that, Now AccountNow will not answer the phone for me. Please do not...

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2:44 am EDT
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AccountNow why werent letters sent to customers?

I have had direct deposit with Accountnow for several years. I have been borrowing from Idvance for a couple
(maybe more) of years. My Social Security Supplement, also my Social Security Disability was direct deposited
in this bank twice a month, the Government sends my money a few days before the post date.
i dont know how many times this bank posted my checks early and allowed Iadvance to deduct my loan...
which was fine, but this last time was unexpected and underhanded. If I would have known that I could not borrow the money back this month, I would have never borrowed as much last month.
Why were Idvance customers not sent letters that there would be NO MORE LOANS? This is a hard ship for me.
I am disabled and cannot work to make up for the several Hundred dollars that I could not re-borrow.
I have read IADVANCES TERMS AND CONDITIONS, there are a couple of terms that THEY DID NOT ABIDE BY.
I will be CLOSING MY ACCOUNTNOW ACCOUNT as soon as my next check posts in a couple of days.
I just pray that they do not make up a reason to take that check too. I ALWAYS REPAID EVERY SINGLE LOAN
AND THEIR GOD AWFUL CHARGES.

IADVANCE SHOULD HAVE SENT LETTERS TO THEIR CUSTOMERS. THIS IS THE ONLY BANK I EVER HEARD
OF THAT YOU NEED A COMPUTER TO DEAL WITH THEM. THEY NEED TO BE ASHAMED OF THEIR LYING
BUSINESS.
This Complaint Was Written By Charlotte P.

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m.ahmed
, EG
Nov 01, 2010 2:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I received a phone message stating my number has won 290, 000 pounds in the ongoing UK NOKIA PROMO and to email nokiaworld.uk@live.com or call +[protected], can you let me know if this is true or just a scam

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4:29 pm EDT
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AccountNow account now visa almost caused cancellation of my car insurance

When you set up an automated debit with account now visa apparently no one tells you that they can mess your car insurance! Apparently though you have the funds to clear an automatic payment transaction, Account now Visa will decline the card to the merchant. I set up a debit of 42.50 to be taken out of my account with Geico. I had initially set it up at the Geico site with my account now visa card and the funds were removed the same day. I had set it up instantly and the amount debited showed up on the statement immediately. Now all of a sudden the second attempt was submitted and the card came back declined when clearly there was over amount in US dollars in the account to cover this $42.50. Account now visa gave me this BS explanation and transaction # to assure that the funds were already removed. I never saw it on my statement as pending either. I talked to 3 separate people because I did not want to over draw the account if the payment had not been posted. Consequently, I had used the card for other transactions since they had assured me that the funds were removed.

Now not only has my account been overdrawn but my insurance is still not paid. Am I to blaim for possible cancellation of my insurance because Account Now has idiotic practices on handling automated payments. Clearly they have this rules encrypted in invisible ink to us the customer of their dismal practices. In addition if you out source your customer service could they at least speak English fluently my goodness. They must have thought I was stupid because when I asked to speak to their supervisor the same woman I talked to pretends to be the supervisor and proceeded with the same BS. In a nut shell they lost a good paying customer. You will not be taking my 9.95 a month fee thank you.

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10:47 pm EDT
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AccountNow fraud/poor customer service

I had this card for a while and had direct deposit. At first i didnt have any problems until i had fraud on my account. $400 dollars were taken from an atm 100 miles away from where i live. I called to dispute and they stated that their is nothing that can be done because as they stated " your pin was used at the atm how do we know if it wasnt you? you could have given your card to someone to use and then try to report it?" That was insulting! so i asked how they would go about investigating it because i live no where near the money was withdrawn at. and their answer was " we are unable to do anything because we do not ivestigate and are not insured by the FDIC". SO WHATS THE POINT OF THEIR FRAUD DEPARTMENT?
My advise to anyone thinking about this card, if your looking for something stable and safe this is not the choice. Beware or the same thing can happen to you. I highly do not recommend this card. I have since thrown this card away and am glad that i never have to deal with their horrible, rude, and insipid customer service again. In this case there was a price paid for learning a lesson and it was $400.00 dollars that i never saw again.

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Branded
Tampa, US
Dec 22, 2012 10:05 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had AccountNow prepaid visa card since March2012, with direct deposit with no problems until December2012, when someone was allowed to re-rout my deposit
to a wrong account and uncovered by me, I can not get AccountNow to correct
this error. Over the last 3 days, I faxed several documents and phone calls to
AccountNow, which has failed to return my call or respond to my emails, How can
I get any results when no one cares.

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fightingbck
Malden, US
Feb 04, 2012 3:08 am EST

They froze my sons account right after his $8000 tax return posted saying he needed to prove his identity. That was Jan 31. Have faxed 15 pages of identifying information because they needed to verify his identity. Have phoned numerous times and account still restricted. Wake up people..this company is asking for personal information and closing everyone accounts that have large tax returns. Somehow all this money just disappears ? I Know what they are up to. They want our information so they can close our accounts and open up new ones using our personal information. New accounts for themselves. Figure it out...they are committing identity theft against their own customers..First of all they ask us to fax w2s ? They are not the IAS. They did not prepare my taxes and that money was cleared through the IRS..its a scam and they are getting away with it by hiding behind the patriot act..not once is it ever mentioned how they secure our personal information..who has access to those documents or what happens to them..they will continue milking us and getting away with it unless we fight back..I mean come on now they must be breaking some federal laws here..we need to all the accountnow card holders who have gone through this to fight back and shut them down..lets all get together and file complaints with federal banking agencies state reps bbb, ftc, occ and particularly in CA. Since that's where they are headquartered. We need to make these people listen..Eventually if enough of us complain they will investigate..I'm ready to call the media and expose them for the crooks they are..I'm fed up, exhausted and broke thanks to account now

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johnny lee willis
Tallahassee, US
Jan 26, 2011 6:03 pm EST

My name is johnny lee willis SSN#8341, D.O.B.10/07/1963, Zip code32304 .I went online to check my balance and it stated I have to acconts.One card #8280 has a balance of 0.00 and the card that I have has a balance of 9.75, I tried to buy a pack of cigarettes and I was denied .What is going on .My email address is johnnywillis39@yahoo.com, please tell me why do I have two accounts.

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