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Account Now Visa / they froze my card and won't reply

1 CA, United States Review updated:
Contact information:

In the beginning of May, 2008 I contacted my credit card company (Account Now Visa) and advised them that someone used my credit card without my permission, they said they would investigate and I would hear from they in 30 days, in 30 days I received a letter stating that they couldn't do anything because someone also used my pin number, that was that.

This is July 11th, it is also Friday, I discovered at 2:30pm that account now froze my funds, I called a total of 8 times, Customer Service said the person that froze the accoount, did so because of my complaint in MAY, since then I have mad regular payments, so I cannot for the world understand WHY HAVE THEY FROZE MY ACCOUNT?

No one calls you back, they say they will, but they don't, they keep putting me on hold, I got this card so I don't carry cash, I have no way to get gas, to buy food, I am in real trouble and I told them, I told them I want my money, I answered all their security questions, but they just say someone will call.

  • Agnes Jones's Response, Mar 30, 2017

    then when you try there customer services ok you get machine talking

Sort by: UpDate | Rating


  • Ac
      8th of Mar, 2016
    0 Votes

    Dear Consumer,

    I am sorry to hear that you had some issues with your account. I’d like to help resolve your account issue and address any additional concerns that you may have. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at [email protected] referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.


  • Up
      11th of Mar, 2016
    0 Votes

    Account now is restricting people who are using their prepaid service for tax refund purposes from withdrawling, transfering, or simply using their cards to purchase or pay bills online. My incident was very unprofessional and fraudralent when dealing with account now customer service. First off I couldnt understand what the rep was saying then when ask to provide proof of identity and address I had faxed them paper work more than 6 times and each time they kept giving me the run around saying I needed to provide better documents and the same lady was the customer rep, supervisor and etc... I was dealing with the same person each time she changed names as if to be higher up. What I dont get is why put my card on hold when I was using it already for two days then they all of a..sudden block my card and gave me the run around for 400.00 dollars now they claim to have sent it back to irs wow so what now I dont know they scammed me big time

  • Ax
      3rd of Jun, 2016
    0 Votes

    For as many fees they charge - they should have better customer care - obviously that is not a priority for them! they charge for everything - I tried to donate to a non-profit organization via paypal - paypal did not accept this card because "accountnow" stated that the information I entered on paypal was wrong - tried 4 times same responds. NOW, Even though the transaction did not go through "accountnow" charged a fee to every attempt made to donate to this organization via paypal - IN MY OPINION THEY ARE A BUNCH OF CROOKS!!! All they do is charge, charge, run adds up the rear - and yet when we need customer service there is none!!! They also promised/advertised (same thing) $15 at the time I activate direct deposit - WELL - I NEVER SEEN THAT!!! CROOKS!!! I will now start a CAMPAIGN AGAINST THIS COMPANY - I was going to recommend them - NOT NOW!!! NOW I WILL DO THE OPPOSITE!! I will deter everyone I know and then some from doing business with this company and complain to the BBB and the Issuing Bank etc, etc, etc, ... Thank you AccounNow - in my opinion YOU SUCK!!! and a bunch of crooks. FOR THE AMOUNT OF MONEY YOUR COMPANY CHARGE EVERY CARD HOLDER YOU SHOULD BE ABLE TO PROVIDE CUSTOMER SERVICE 24/7 but no!!! your office hours are mon-fri till 4pm EST. YOU SUCK!!!

  • Ch
      3rd of Jun, 2016
    0 Votes
    Account Now Visa - doesnt work
    account now visa
    San Ramon
    United States

    i received a visa in mail and put money thru western union into prepaid credit card. I tried using it and it wont work anywhere. I have activated it twice already and still nothing. I'm having so much problems with the customer service. now they want me to send them all kinds of vital information. I don't trust this company so why should I send ghem my sensative information. I talked to a supervisor to get my money baxk and they said unless I send my information ghey can't help me. what can I do to get mh money back please help me with these scamming conpany to give my money back. I have a reciept frim western union for the money I deposited. ghank you

  • Mi
      9th of Jan, 2018
    0 Votes

    I really need some one to plz tell me how can I get my 120.00 back from account now??? They froze my account too. All if a sudden one day I went to pay a bill and it denied my pin number. So I call them. And a rude lady who was hard to under stand. Told me to log in and change my pin. Well I did that and it wouldn't let me change my pin. I call back. I get a rude person again. I tried to explain and the [censor] hung up on me. I faxed in my is and everything. And I still can't get my money. Plz will you guys plz help me. Tell me what I need to do. Thanks for letting me rant

  • Ly
      18th of Jan, 2018
    0 Votes

    Controller of currency governs all banks... file a complaint

  • Ga
      15th of Aug, 2018
    0 Votes
    AccountNow - Account now prepaid visa debit card
    United States

    A cash load of $475!! done at register was over 2 hours ago and STILL NOT SHOWING ANY BALANCE!! I need the money I'm tryin to take a trip and can't pay for hotel or almost! CAN SOMEONE CALL ME I NEED MY MONEY TO BE AVAILABLE NOW!!! THIS CARD IS USELESS TWO WHOLE HOURS AND STILL SHOWING 0.00$!!! I loaded $475!! At 7:03am CST

  • Ma
      20th of Aug, 2018
    0 Votes
    AccountNow - $15 bonus
    United States

    I've reached all requirements but it keeps saying I don't qualify yet.Why Is this happening?

  • 63
      10th of Sep, 2018
    0 Votes
    AccountNow - prepaid credit card
    United States

    Can not contact this company by phone, e-mail or fax
    Certified letter sent but not able to be delivered
    I need a phone number for the president of this company
    They owe my sisterin-law 540.00
    She has cancer and needs to pay medical bills.

  • He
      18th of Sep, 2018
    0 Votes
    AccountNow VISA GOLD - My account
    San Ramon
    United States

    I have in my account $ 757.00 and cannot make a withdrawal, they will not give me a reason why i cannot make a withdrawal, can some one help ?

  • Br
      14th of Oct, 2018
    0 Votes
    AccountNow - I need to dispute like 3 transactions I have no idea where they came from
    United States

    I just had 50.25 and have not spent a dollar. I got to the store tonight and went to ATM and I had 12 dollars and something. I have no idea how this happened but I need my money back ASAP. please help. my number is 478-542-4261

  • De
      21st of Oct, 2018
    0 Votes
    AccountNow - my accounnt now prepaid card
    United States

    deidre reamsey 4226760083385541. my money is direct deposited everymonth, 812017, i tried to access my funds putting in my password and username and i couldnt access my funds $710monthly

  • Lo
      28th of Oct, 2018
    0 Votes
    AccountNow - can't do your job
    United States

    Me and a guy I work with have had account now for a month or two now and been getting check on Tuesday well all of a sudden no check on Tuesday now how are you just gonna up and change the date that's bad business if ask me then you call customer service they are absolutely no help regardless company is shady and will be suing!!!

  • Ag
      5th of Nov, 2018
    0 Votes
    AccountNow - well I use this card for my tax refund
    United States

    On my business tax credit's an the amount that it for is over it I tried re text them back ok from phone an it was rejected

  • Al
      11th of Dec, 2018
    0 Votes
    Account Now - Prepaid debit card
    2603 Camino Ramon STe 485 San Tamon, CA 94583-9131
    United States

    I have been trying to get my identity verified for over 3 months now. I had a refund get put into that card and I have not been able to use it or even get a real person on the phone. I am extremely upset and want my money from this card. I have sent them everything and then some numerous times to verify my identity and still nothing.

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