Access Wireless
reviews and complaints

access wireless is a complete joke. I lost my Snap benefits and just started getting SSI and tried to get my access wireless switched to SSI. I spend 2 weeks trying to get it done. First they asked for my reward letter from SSI so I sent it to them via USPS. They never contacted me. So I tried to contact them and the rep. was in India and she had no idea what I was asking about. So today I called them again. and said that SSI is not part of access wireless. They have no clue. The need to read their own info on the requirements of access wireless and that SSI is in fact so. Also they said my reward letter was not proof of income. And was rejected. But they never bothered to contact me about it. They asked for a copy of my reward letter and I sent it. It is proof of income, are they stupid. Then they said I need 3 months of bank statements as proof of income. I just started SSI in October. The income just changed. Then they flipped it around again and again telling me that SSI is not part of access wireless. Then it was and was not. I finally told them just to remove me from the program. What is wrong with these people. Ck right here who qualifies for Access Wireless https://www.accesswireless.com/lifeline/how-you-can-qualify I think it is clear that Supplemental Security Income* (SSI) is one that list

[protected]@mail.com

I have a serious issue with access wireless and kroger company. I purchased 65$ cell phone from them, but the phone not holding charge. Almost every 6 hours I have to fully charge it again. I tried to return it, but their return policy for 14 days. I am a cancer patient and couldn't return it in 14 days. They don’t care. My correspondence with their customer service as below. I deleted names and personal information for privacy.

to: [protected]@accesswireless.com

I will write about your "awesome" customer service and business ethics over and over again in every single complain website. I will tell to people don't buy any phone from Kroger Company or get any government phone from access wireless. Because they sell to you a broken expensive cell phone and even though you are fighting for your life and expand this 14 days, they don’t care. their return time is still 14 days for you. If you don't die and want to return the phone. they say, "You might want to use the phone in the future."

From: [protected]@accesswireless.com
To:
Date: Fri, 1 May 2015
Subject: Re: [Case ID #:]

Dear,
Thank you for contacting Access Wireless E-mail Support. I am sorry but we have a 14 day refund policy. Since you purchased it over 14 days ago we will not be refunding your money. You might want to use the phone in the future. You can transfer your Access Wireless number/account to that phone if you would like.
Thank you for choosing Access Wireless. If I can be of any further assistance please feel free to contact me. Have a great day.

E-mail Support Specialist

--- Original Message ---
Hi Are returning me money then?

From: [protected]@accesswireless.com
To:
Date: Wed, 29 Apr 2015
Subject: Re: [Case ID #: ]

Thank you for contacting Access Wireless. Our phones have a 14 day return policy. There is no need to return the phone. Please let me know if you have any other questions or concerns. Thank you for choosing Access Wireless!

Email Support Specialist

--- Original Message ---
Name (First and Last):
Email:
Phone Model:
i-wireless #:
Contact #:

Message:
Hi I purchased a phone from you. order number .… i have problem with this. it doesn't hold the charge. i charge it night and in the morning i found it turned off because there is no charge left. i cant deal with charging it every 6 hours. i have changed the battery but still the same. i purchased it some time ago but didn't use it because i am a cancer patient and was in and out hospital. you can see my usage time from the online records. i can't deal with this charging issue. i want to return it. if you check my account, you will see i haven't use it. i was so sick to deal with this charging issue and had no energy before to contact you to return it
thanks

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Access Wireless sold me a T-Mobil Family Plan with a $500 rebate in 90 days. The plan was activated in Dec. 2005 and is now June 2006. After numerous calls to Access Wireless they finally sent me half of the$500 and the check was returned stamped NSF... I have called Access Wireless and T-Mobile and all I have gotten is the run around. They are treating me as if I did something wrong. I pay my bill each month to T-Mobile and all I want is the rebate I was promised. T-Mobile said there is nothing they can do and Access Wireless sill has not sent me a replacement check it is run by unprofessional people and T-Mobile should be made accountable for there dealers.