Access HD / Non-operable converter box
We purchased 2 Access HD Converter Boxes. We hooked one up and it does not come on at all. The plug get so hot you cannot touch it and it smells like it will catch on fire because it is so hot.
The other box comes on but it gets so hot it shuts off after a short period of time. We are afraid this will also cause a fire besides being unable to watch TV because it shuts off.
We called the company and we were told to call the place of purchase even though it specifically states on the box and on the instruction booklet do not return the converter to the store. We called the store as advised by the company and they told us "do not bring them back to the store because they have already taken some back and sent them to the company and they are unable to get their money from the company for the returned defective converter boxes". They advised us to call the company back, which we did. They told us to change the batteries in the remote which we did and this did nothing. They said that we can return them to their company but we have to pay the shipping and if they find nothing wrong with them then we will have to pay $10.00 to have them shipped back to us or purchase new converter boxes.
We would like two new boxes sent to us at their expense not ours. We do not expect to pay out of our pocket for their defective merchandise, after all this was forced on us to have to make this purchase in the first place. We would assume that the government would make the manufacturer stand by their product.
We would appreciate a response regarding our complaint. Thank you.