Access America Travel Insurance / Denial of Legitimate Claim
I purchased a travel insurance policy through Access America (through Orbitz web site) on April 1, 2009. I was diagnosed with prostate cancer on June 5, 2009 and underwent surgical removal of my prostate on July 28, 2009. I was told by my doctor that I could not travel for two to three months after surgery. My wife and I were scheduled to travel on August 23 - 29, 2009.
I filed an insurance claim to Access America twice (August 3 and August 10, 2009) and was told that additional information was needed. My Doctor provided all information and dates regarding my surgery and condition. I beleive that Access America is fraudulent and should no longer be in business. I requested reimbursement of $562.80 from Access America via their claim forms and my claim has been denied.