Comcast Special Offers
This is a scam. You go to comcast specials in a google search. You are directed to http://direct.digitallanding.com you pay money for installation. They promise COMCAST internet speeds 12mpbs and a free AMAZON GIFT CARD.
When you try to get you rebate. You write to digital landing, instead you get an email from them stating:
"Thank you for your note copied below. We could not find your order in our systems based on the information provided, so we escalated the matter to Comcast to inquire who the originator of your order was. They verified that your order did not come from digital Landing, it came from Leapfrog. You must contact them in order to receive a rebate. Happy Holidays."
I never SPOKE to LeapFrog; they have no record of my order; so you get ripped off, plus you get LESS THAN 6mpbs COMCAST internet speed, When you call comcast the technicians say you were signed up for 6mpbs (which you aren't even getting)..and also you find out that you don't have a REBATE FROM AMAZON COMING TO YOU. You also find out 12mpbs is not offered in your area, but you can PAY MORE FOR 16mpbs.
Don't buy from the promotions online that sell COMCAST!
BUYER BEWARE! You will not get the truth from anyone, you will lose out paying high install fees, and no rebates!
Regards,
The complaint has been investigated and resolved to the customer’s satisfaction.
Never received my $200 Comcast Double Play rebate
What a scam! I am surprised that Comcast does nothing about this! I was told when I signed up for Comcast that I would get the $200 gift card. This made all their installation fees doable. There is no phone number for Digital Landing, and no one EVER emails back. I have sent all paperwork and tried to get an answer. Finally, I called Comcast -- they had no idea what I was talking about...sorry they said. Right! Sorry indeed. They obviously knew about this company or how would I have been able to sign up to Comcast. I'm changing from Comcast and plan never to return!
The complaint has been investigated and resolved to the customer’s satisfaction.
$200 Rebate
I signed up for the comcast double play through Digital Landing. I made 5 or more calls to receive the $200 promised Amazon gift card and to date no card. During this process each customer service rep would advise me that I had to wait a certain period of time and then call back. Of course, I would call back and get another rep that would give me another time. This went back and forth until I finally get someone on the phone to say they would help and transfer me to a different processing area. I was then told my time was out for getting the promised card, this was followed up with an email that I would not receive my card because no one bothered to tell me they never received the information in the mail. This is a crappy way of doing business and I feel that their reps should take the time to look at all the information on file before making customers go through the notions and waste time. Please do not sign up with this company, YOU ARE TAKING A BIG RISK. Lots of promises, delays and still not card.
The complaint has been investigated and resolved to the customer’s satisfaction.
Internet Scam
I've submitted everything since 6-13-09 and still have not recieved a $75.00 Amazon gift card. This is bogus, because know one will return your calls or even acknowledge phone calls. I continue to call, and still I'm not getting anywhere. I get names, dates and times still no phone calls back. "THIS IS INDEED A FREAKIN SCAM"
Avoid digital landing because they will not honor any rebates.
The complaint has been investigated and resolved to the customer’s satisfaction.
I reported them to BBB and in 2 week I had my rebate after struggling for 1 year. SO You can try the same.
See below:
Complaint Details
Buytelco, Inc.
815 NW 57th Ave., #400
Miami, FL 33126
Contact: McKean, Steven
Phone: [protected]
We have closed our file and we appreciate your using the Better Business Bureau. This complaint will remain in our file on this company and will be a part of the report we issue to the public.
If we can assist you in the future, please contact us.
Thank you.
Complaint ID: [protected]
Complaint Classification:
Complaint Description - Posted 12/18/2009 11:16:28 AM
I was promised $200 rebate from this company for cable service. I ordered the service but never got the rebate. I talked to help desk (supervisor name : Tom) and they said all the formalities are completed on Sep 29. But they can not do anything as it is not in their control. below is the summary of my contact to them, 06/16/09 - Case # 1670: call on 9/4 again : they asked to wait for few daya as email will be sent wait till 10/10 and remind again. 10/31 - Tom (supervisor) - everything is approved and I should get the card in the next mail. Last round of gift card went on Sep 29. 11/18 - 10/4 and, 10/16 on when last email was send. Tom x2221. If we don't get in 2 weeks then Tom will try why? 12/16 talked to Rich. He asked to use the below site for further questions but don't call them back. http://activationcenter.com/StatusReceipt.aspx ====================================================== You can find other's complaint at link below: Digital Landing — Scam and cheating! Any help will be appreciated.
Complaint Summary
Resolution Sought
I want rebate money to be given to me and have a transparent process so that they can scam others.
Additional Information
Date Problem First Occurred:
6/16/2009
Product or Service:
Model Name or Number:
Date Purchased: 2/9/2009
Order Number: [protected]
Amount In Dispute: $0.00
Company's Response
Company's Initial Response - Posted 12/21/2009
Customer's gift card was emailed to them on December 17, 2009. We will email the customer to notify them such and to ensure delivery was made.
Initial Response Summary
Gift card was paid. Will contact customer to ensure delivery.
Consumer's Rebuttal
Consumer's Rebuttal - Posted 12/21/2009
I did not receive any email. They should call me at xxxxxxxx and provide the card number.
Company's Final Response
Company's Final Response - Posted 12/30/2009
Customer was called and message left to call back and confirm email address. rebate was resent to: xxxxxxxxx@gmail.com
Failed to Get $125 Amazon Giftcard
On April 13th, 2009 I signed up for Comcast High Speed Internet Service through DIGITAL LANDING. They Had promotion of $125.00 Amazon Gift card, I sent my rebate form and other documents as stated in the form. Here I am after 6 months and still I have not received my Gift Card. For last 3/4 weeks I have been trying to get in touch with them and all they do, giving me run around here and there. I spoke to Supervisors and Managers, no one has clue that what they are doing. You think I will ever again subscribe and service from them or even remotely recommend anyone, yeah right you must be JOKING, or our of your mind.
The complaint has been investigated and resolved to the customer’s satisfaction.
$125 Amazon Gift Card Comcast Rebate Not Received
On Jun 12, 2009 I submitted Comcast cable rebate info EXACTLY as stated on the rebate: 1) completed rebate form 2) copy of order confirmation 3) copy of first three Comcast bill to the required address. It's been 16 weeks but I still have not received $125 Amazon gift card.
I sent an email to [protected]@acceller.com which I got from
http://www.complaintsboard.com/complaints/accellerdigital-landingbuytelco-c86034.html. But no response so far. I'm hoping digital landing people can solve this issue for me if they monitors this site. Otherwise, I may have to contact the state atterney like other folks suggested if I dont get a response soon.
My email: [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Have had the same problem--waiting for a $200 grocery card. Nothing after 9 months. Did you email contact produce results.
I have also sent my rebate form with all information and latter confirm with them that they got it. I also sent my application form in June 2009 but did not get any gift call till today Nov 16th 2009 and I called up 2-3 times them and they assign me a case no and told that someone will call me but no one called me yet. I called them again after 2 weeks but I got same answer that manager who is handling my case will call me.
Digital Landing is a scam and we should create awarness against them. Better to go with Comcast desk at WalMart, they give gift card which get activated with 7 days of installation of service.
Chandra Singh
Thank you for your patience with us. We have sent your gift card via email today. Please let us know that you recevied it.
Acceller Team
Amazon Gift Card
I mailed in my paperwork for my Amazon gift cards around the end of Feb. Finally contacted them in June and they said that all was in order that I would receive the emails containing my gift cards at the end of the 16 weeks processing period. After 19 weeks I contacted Jason via email and still have had no response. This should be considered false advertisement and if my issue is not resolved by the end of the week I will be contacting the Better Business Bureau. With this many complaints it is interesting that there is not a class action suite yet.
Jan Ward
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered my Comcast internet service though Amazon.com with promotion offered by Acceller with $100 Amazon.com gift certificate. I ordered the service on April 30th, 2007, and send in my rebate form. I have not receive any mail or email confirmation, nor any gift certificate as promised.
Thank you for your patience with us. Your gift card was sent to you via email. Please let us know that you recevied it.
Acceller Team
Failed to receive $200 Amaz Gift Card
On Feb 12, 2009 I submitted the rebate info EXACTLY as stated on the rebate: 1) completed rebate form 2) copy of order confirmation 3) copy of first Comcast bill to the required address. Wait 10-16 weeks. It has now been 20 weeks. Called Digital Landing today - Spoke to Elaine, then supervisor, who told me they could "open a case" but couldn't tell me when they would respond. If you look at the fine print - it says that Digital Landing is strictly an intermediary (to Comcast) and assumes no liability. I consider this to be a contract - they made an offer, I accepted it, and there was consideration. Therefore I believe Comcast to be in breach of contract. I called the Comcast CEO office Brian Roberts at [protected] and spoke with an assistant. They said they will have a Comcast exec from my state telephone me. Stay tuned.
The Attorney General is continuing its investigation and is awaiting a response from Comcast. In their letter to Comcast (they copied me) - they specifically said "NOT" to contact the consumer directly regarding their response. I've had two voicemails today - one from Comcast, one from Digital Landing. I guess they can't follow instructions :)
I had a telephone call last week with the NM Attorney Generals office. If they get several complaints regarding Comcast - they can take a broader action for violation of consumer laws. So I encourage everyone with a problem to contact their states Attorney General's office.
Have heard nothing since my last posting 8 days ago from any of my phone calls or emails to Comcast. My written complaint to the New Mexico Attorney General was a week ago.
Tonight in my email inbox appeared an Amazon gift certificate for $225 from Digital Landing.
In my complaint to the Attorney General, I added that they may want to investigate Comcast marketing practices on a more widescale basis given the number of complaints that I had seen on the internet as well as my own experience.
Update: After holding 10 minutes at Brian Roberts Comcast phone - left a message for "L" and Brian Roberts that I had no response yet from email or phone queries so I had filed a written complaint with the New Mexico Attorney General's office and listed them as the contacts.
Update: 24 hours (business time) has passed since sending the email to the urgent Comcast issue email above that claims they respond with 24 hours...no response...have forwarded it with a new title re: nonresponse. Have heard nothing from the CEO office or NM office.
It appears that the NM State Attorney's General investigates these types of complaints - I don't expect an immediate answer - but given this Comcast practice appears so extensive (google Comcast fraudulent rebate) - I am filing a complaint with them as well.
http://www.nmag.gov/office/Divisions/CP/complaint.aspx
I found an email address for urgent Comcast customer issues at:
http://www.comcast.com/corporate/about/pressroom/pressandanalystcontacts/pressandanalystcontacts.html
The email address is: esl_corp@cable.comcast.com
I have sent them an email along to a link to this page. We'll see if they respond.
Forgot to mention that additionally "L" told me that since she has no direct business telephone numbers of Comcast employees, she exclusively uses email to work on this problem.
10:45 AM - no word from NM "R" contact - telephoned the number she gave me [protected] to call her at. This is a general purpose Comcast number - no way to get to a human that I could find.
Telephoned "L" at Brian Roberts office to give her an update. Her response is as usual - she will look into it. She knows I'm doing these postings so we summarized her comments as 1) She has no direct numbers for Comcast personnel and cannot give me names or numbers (she is assistant to the President of Comcast) 2) she cannot give me a date or targeted date for resolution of this, and 3) Comcast executives are never available to talk with customers about problems - she cannot schedule appointments or get me in touch with someone who can schedule appointments.
2:40PM still no progress. I did just receive my first telephone call from a Comcast NM Customer Care Mgr for So. NM "R" - she has no idea what to do - she doesn't have a checkbook and can't solve. She is contacting someone at Comcast in Albuquerque to see if they can help.
Today's update - I telephoned "L" at Brian Roberts office this morning at 9:30 AM Mountain Time. The hold was only a few minutes for her to tell me that her Comcast contacts in New Mexico that she is exchanging emails with says that they are in communication with me. They are not. Again - she would not give me names or telephone numbers. Just that she has to work on it, find out what the problem is, and get more "unnamed" people involved from the leadership team. This will be day 3 with "senior execs" working on the problem - I can't even get a return phone call. More and more suspicious. This is not a 3 day problem. This should not even be an executive problem. It increasingly looks like it will be a legal problem.
Latest update - well the "guarantee" I got from the executive assistant "L" in Brian Roberts office didn't happen. Received no call from any NM Comcast executive as promised. So this is two days in a row where I have not had return calls from Comcast execs.
In addition - "L" is unable to provide me with a name or phone number of the exec office that is supposed to contact me. Doesn't sound like it will happen.
When I phoned "L" back at 5:30 PM Eastern time, I asked to speak with Brian Roberts or set up an appointment to speak with him. Her response was that he is unavailable and she is unable to set up an appointment with him. When I asked her to let me speak to someone who was able to set up an appointment with him - she told me again she was unable to do so.
Comcast needs to be held accountable for honoring the promotions they offer!
Well here is the update - not doing too well. I was told by one of the Comcast CEO's exec assistant that I would get a call from a New Mexico Comcast exec yesterday. That didn't happen. I called and spoke to an exec assistant today at 11 AM Mountain Time - she "guarantees" someone will call today. No word yet. I'm to call them back at 3PM Mountain Time if I haven't heard back. If you get a call and request from the CEO's office - you think an exec would take care of it. Not quite sure what "guarantee" means.
The complaint has been investigated and resolved to the customer’s satisfaction.
comcast rebate
Last oct, i saw the ad from digitallanding. It will give $125 rebate once i open a new comcast internet service through digitallanding. Then i mailed all documents as they require; and called them many times. They always said i may get my rebate two weeks later. It's almost 6 months. I still don't receive it. I have tried BBB. It didn't work. It's a scam company. Please walk way from the this ###.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same thing happen to me. Its been about a year and every phone call is the same response I will receive my card very soon. I called Comcast and they had nothing to say claiming they are not affiliated with third party accounts but it was digital landing who opened my account with comcast. I feel comcast is responsible since they are allowing this to happen. Comcast is the one who gains from this not digital landing I did not pay digital landing one cent I pay comcast!
Rebate Not Received
Rebate forms submitted on time, with bill copies etc. Communicated with Digital Landing 4/10/2009 after not receiving $250 Amazon Gift Card, and they opened issue #1198 to investigate. On 4/15/09 got email from K. Falcone stating "With regards to your gift card, our systems indicate that we have received the required forms and that you have met all requirements to receive your gift card. We will be sending out the next distribution within the next 3 weeks."
Followed up with K.Falcone on 5/6/09 as gift card had not arrived yet. Received Response: "I have been informed by my supervisor that the next distribution will be this week. If you have not received your rebate gift card by Friday May 8, please notify me."
Well, here it is 5/11/09 and still no $250 Amazon Gift Card. I will wait a couple of days before approaching Comcast to complain about their marketing agreements. They should be aware of what this is doing to their name - I seem not to be the only one that has had problems. Does the FCC get involved in Cable marketing or is the FTC the right agency?
Received gift card on 5/12 after posting this and emailing them that I was contacting Comcast and FTC. Seems you must threaten action before they will fulfill.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been waiting for the $200 Amazon card and have not received it. I believe Acceller- Digital Landing (ADL) sets up the process for receiving the card so that many people will either lose their documentation or forget they have the card coming to them.
We as the customers should not have to contact ADL to get what we were promised. It's an all too familiar come-on to get people to purchase products or services and then somehow ADL claims there is no record or it is still in process.
I too have ALL my documentation and will not only report to the FCC but also to the FBI and to the Florida State Attorney General's Office. Afterall, this is a crime. It's called fraud.
$200 Amazon Gift Card
I had a very nice experience with Digital Landing.
After completing all the requirements and waiting for the period stated in the rebate form, I gave their customer service a call. I was given a case number and was told that a supervisor will get in touch with me in 24 hours.
Less than 24 hours I received a very professional email from Karina Alcone indicating that I met the requirements but they are out of the amazon gift card and should have them in few days. In less than 3 days I received another email with the 2 amazon gift cards ($100 ea). I already tried them and they work.
The complaint has been investigated and resolved to the customer’s satisfaction.
I wonder if there is any way to pursue this with the assistance of a lawyer? This many people, there should be plenty who would want to take up a class action lawsuit against the company for false advertisement. Or maybe I don't know the name of the game that well?
I have the bad experiance with digital landing rebate as well. it is been 10 months and several calls/emails but rebate. Be careful with false and lenghy process.
Has ANYONE received the rebate and does Amazon and Comcast KNOW they are messing people over? Usually the contract is with the companies in order to promote each others business. Sounds like Amazon and Comcast has a beef with DL. I wish I had done my research before ordering.
MOMO apparently works for this 'QUESTIONABLE' company. He places this one rebuttal everywhere... seemingly to stave off Floridians from seeking out and pitchforking this DIGITALANDING owner for theft.
Please do not think that you will get the $200 Amazon gift card because I am one of the victim too. I just realised digital landing has so many complaint after I subscribed the Comcast service through them. I have been calling them more than 3 weeks now. First they will give you a case number for the complaint, sounds like my complaint is going through. They got all your information including e-mail and claimed that they will send you an e-mail about the rebate. Every time I called back they gave me some excuses, either no e-mail address in their system, despite having spent 10 minutes on 3 occasions to ask them put down my e-mail address in their system), check your e-mail including spam. When I asked for Supervisor, the telephone line will cut off while transferring. Finally talked to a nicer customer service and she said there is no way to contact the supervisor because they are located in other places and there is no way to give supervisor contact number to customers. I have been promised at least 5 times of then sending e-mail to my e-mail account; each time it took about 3-5 business days, guess you know how long I have been calling them. It has been more than 2 months. There is no such Amazon gift card offer. Please do not believe what they say online. For one thing, they are very keen to get your business. Phone is answered within 2 minutes with someone at the other line eagerly to get you subscribe Comcast through them. About the rebate, forget it!
never received rebate
It looks like these guys are running a rebate scam. I have subscribed to their Comcast Double Play Offer in July 2008 and sent the rebate forms with Comcast bills and confirmation copy in time but I have never received the promised Rebate of 200 Dollars until now. From reading similar complaints, it looks like I am not alone and this could be a pattern. I...
Read full review of Digital Landing and 6 commentsAmzon gift cards
It is a total scam. I've received numerous correspondance from 2 individuals. Yet it's been almost 8 months with no gift cards...SCAM. Digital Landing, Acceller and BuyTelco are all shady companies. The following 2 people have been "trying to help"...still no gift card. Go figure.
Karina Falcone
Customer Service Representative
www.digitallanding.com
Tel: [protected]
[protected]@acceller.com
Corporate Headquarters
815 NW 57th Avenue, Suite 400
Miami, FL 33126
Lili Arroyo
Sales Dept.
ICS - Interactive Contact Solutions, Inc.
2650 S. Falkenburg Rd
Riverview, FL 33578
[protected] x5105
[protected] fax
The complaint has been investigated and resolved to the customer’s satisfaction.
$125 Amazon GC never recieved
I ordered Comcast Internet service in May 2008 from Digital Landing, who promised a $125 Amazon gift certificate. I submitted my rebate forms in a precise and timely fashion, and began calling Digital Landing to follow-up in October, and have called numerous times (around 10) since then. Every time, I've been assured that somebody (usually Lily, who "handles" these matters) will look into my case and follow up with me in 1-2 weeks Not once has Digital Landing ever contacted me; they apparently lie to get you off the phone, and hope you'll forget or tire of following up.
The complaint has been investigated and resolved to the customer’s satisfaction.
True experience of mine too :-( . It's been almost an year of following up with them ! At least I got 20 of my friends to sign-up with comcast directly, so that digitallanding doesn't give them false hopes of non-existent gifts forsigning through them. They still earn their commission, but don't pay back their customers ! Their office in FL should be stoned & closed.
--A
[protected]
rebate card
I ordered Comcast Triple Play service through Digital Landing with a promise of a $250 Amazon gift card. When I received my second Comcast bill, I sent all the relevant information to Digital Landing and have not received anything. It has been long past the required 16 weeks and I have called to get this card nearly every week for the past 2 months. The...
Read full review of Digital Landing and 6 commentsNever received rebate.
We signed up for our Comcast service about 9 months ago and as requested, sent in copies of our bills, the rebate form, and all other requested info. We called about a month ago after never receiving our $200 Amazon.com gift card, and were told that they were backed up and we should receive it by November. November is now here and we have not received it. We called back and spoke to a new woman who stated that she had taken over the department involved with distributing the cards. She was horribly rude. She told us that plenty of people had been waiting a lot longer than us and that we will get our gift card when we get it. We then stated "so we may never get it?" and she responded that she could not answer that. Digital Landing is a scam as far as I can tell. Is there anyone that has received their gift card?
A quick not to EVERYONE. We called Digital Landing AGAIN regarding our rebate and they gave us another date to expect our rebate by. They stated we SHOULD have the rebate by CHRISTMAS! As we stated in our previous note, we reported these people to the BBB. I'm not saying everyone should do that but I will tell you this. We received our $200 Amazon gift card within 3 days of our BBB complaint being sent to the company.
GOOD LUCK TO YOU ALL!
I wrote the previous complaint but I would like to amend the part about it being a scam as that is a very bold accusation. I have yet to hear from anyone and I am frustrated, but I don't believe that the company is purposely "scamming" people. I will re-post when I have more information.
Here is the contact information I have:
For customer service: •Your order status
•Rebate or special promotion status
ordersupport@acceller.com
Call: [protected]
I finally received my rebate --- after months of complaining! Best of luck.
I got the same problem too, where do you guy get the phone # for aceller to call? Can I have it?
Thank You I hope we could all get our rebate back.
We signed up for our Comcast service in December and, as requested, sent in copies of our bills, the rebate form, and all other requested info. We have called several times to check the status of our $200 Amazon.com gift card and have been told 'you are in the next batch'. We are now on week 22. The rebate form says 10-16. Next step: BBB and Attorney General's Office.
Acceller - Digital Landing is a horrible company and should be held accountable for misrepresentation!
There are so many complaints against this company.I have also been waiting for my rebate for 9mths and it was only suppose to take 16 weeks at the max.What a rip off.
It's nice u finally got ur due 'rebate' but i'm still skeptical.
i was about to sign with this 'company' based mainly on the rebate offer... then i found the complaints... many complaints.
jgallow@acceller.com is the man claiming to fix things... he really should address these complaints here, and get them settled. Until then, i'm staying away.
Just updating anyone interested. We have yet to receive our gift card after 9 months of waiting. We have reported them to the BBB.
never recieved my $200 amazon gift card
No response, not even an email. I have never recieved my $200 amazon gift card in connection with my subscription of Comcast double play. My rebate request was sent on 09/05, 2008 along with a copy of my first cable bill. My confirmation # is [protected]. I have a copy of my request - what should I do? Thank you.
Read full review of Digital Landing and 3 commentshelpful informationaddressing the amazon gift card complaints
We have evaulated the source of most complaints and would like our customers to note the following. We find that over 85% of the time, customers that are inquiring about rebate status have not even completed their rebate forms. We cannot process or send rebates/gift cards without the completion of a rebate form. These are the steps (all of which must be...
Read full review of Digital Landing and 12 commentsScam and cheating!
Today I received an e-mail from Mr. Jason Gallow providing Amazon Gift Card codes in fulfillment of the Comcast sign up offer.
Read full review of Digital Landing and 8 commentsFailure to send $120 Amazon Gift Card
Failed to provide $125.00 Amazon Gift Card in accordance with signup agreement. All instructions were complied with and vendor failed to respond to e-mails or telphone calls. [protected]@acceller. com also does not respond to e-mails.
Read full review of Digital Landing and 35 commentsOverview of Digital Landing complaint handling
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Digital Landing contacts
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Digital Landing phone numbers+1 (877) 283-8170+1 (877) 283-8170Click up if you have successfully reached Digital Landing by calling +1 (877) 283-8170 phone number 0 0 users reported that they have successfully reached Digital Landing by calling +1 (877) 283-8170 phone number Click up if you have UNsuccessfully reached Digital Landing by calling +1 (877) 283-8170 phone number 0 0 users reported that they have UNsuccessfully reached Digital Landing by calling +1 (877) 283-8170 phone number
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Digital Landing headquarters2770 Indian River Blvd., Suite 400, Vero Beach, Florida, 32960, United States
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