SUBMIT A COMPLAINT

AcaiX3Unauthorized charges, refusal to refund

1
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Responded to e-mail for free trail on 5/8/2009. Paid the 2.79 shipping and handling. Called the customer service number at [protected] on 5/14/2009 to cancel the order. spoke w/a female who took my request, said the order was cancelled and that the $88. 55 that was charged to my account the day after I submitted the free trial offer would be refunded because it was within the 30 days.

As of 6/18/2009, I have not received even the first package from them and assumed that the order cancelled and that the $88.55 that was charged to my account refunded. In fact, the $88.55 has not been refunded and when I called the above number and spoke w/ Sean on 6/18/2009 was told I would not be receiving a refund and that no, I could not speak with any else regarding my complaint. So, not only did I never receive the product, but was charged both the $2.79 shipping fee as well as the $88.55.

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