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Acaipure/centralcoastnutra.net / NO REFUND AS PROMISED

24256, VA, United States Review updated:
5
YOU PROMISED ME A REFUND ON JAN.22ND, AND I HAVE NOT RECEIVED THE CONFIRMATION EMAIL THAT YOU PROMISED THAT I WOULD GET IMMED. STATING MY REFUND AND THAT NO FUTURE CHARGES WOULD BE POSTED TO MY CREDIT CARD. YOU TOLD ME MY NAME HAD BEEN TAKEN OUT OF YOUR COMPUTER SYSTEM AND THAT MY ACCOUNT WAS CANCELED. WHERE IS THE CONFIRMATION EMAIL YOU PROMISED???? I AM REALLY GETTING TIRED OF ALL THE LIES AND FRAUD CHARGES TO MY CREDIT CARDS... HERE IS YOUR EMAIL ABOUT MY REFUND ..Hello Sharon,

We have received your return and issued you a refund of “33.95”. Refunds typically post within 3-5 business days.

If you would like to re-order any of our products, we would like to offer FREE SHIPPING and $10 OFF all future orders. That's only $29.95 per bottle which is 40 percent off of the retail price of $49.95. To reorder please call us Toll-Free at [protected] or email at support@centralcoastnutra.net.


Unfortunately, we cannot assist you with the other product mentioned "colon cleanse", we do not carry this product. Please refer to your financial intitution, they will assist you on letting you know what company charged you for this.

Sincerely,

Petrina Watkins
CCN Customer Care
Central Coast Nutraceuticals
PH: 888.692.8352


-----Original Message-----
From: SOwens276@aol.com
Sent: Thursday, January 22, 2009 12:51pm
To: support@centralcoastnutra.net
Subject: Fwd: NO REFUND ON RETURNED UNOPENED ACAIPURE AND COLONCLEANSE PRODUCTS ORD NO...


In a message dated 1/22/2009 2:31:39 P.M. Eastern Standard Time, SOwens276
writes:


In a message dated 1/22/2009 1:32:30 P.M. Eastern Standard Time, SOwens276
writes:

I PLACED A 15 DAY FREE TRIAL OFFER ON 12-3-08...DID NOT RECEIVE IT UNTIL
ACAIPURE DEC.28TH...WHICH WAS IMMED RETURNED ON DEC 31ST UNOPENED!!! USPS
TRACKING NUMBER [protected] WHICH YOU DID RECEIVE BACK. THE
COLONCLEANSE WAS PURCHASED THROUGH SAME COMPANY VIA SAME WEBSITE AS ACAIPURE
WAS. HAD TO FILL OUT TWO SEPARATE FORMS FOR EACH ONE-----AND OF COURSE FOR SOME
REASON MY CREDIT CARD DISCOVER WENT THROUGH JUST FINE WITH THE
ACAIPURE...AS FOR THE COLONCLEANSE IT SAID INSUFFIENCENT FUNDS WHICH WAS VERY ODD
BECAUSE OF MY HIGH CREDIT ALLOWANCE WHICH I HAD A ZERO BALANCE. BUT, BEING THE OVER
TRUSTING PERSON THAT I AM, AND BEING A PERSON THAT HAS NOT ORDERED OFF THE
COMPUTER MUCH, I WAS NAVIVE IN THINKING IT WAS JUST A "SILLY COMPUTER ERROR".
SO, IT ASKED FOR DIFFERENT CRED CARD OF COURSE. SO BEING INEXPERIENCED, I DID
SUPPLY ANOTHER CRED CARD INFO WHICH WAS DEFINATELY A SIGN OF SOMETHING
WRONG, WHICH I SHOULD HAVE REALIZED THAT SOMETHING JUST WASNT RIGHT...DID NOT
RECEIVE COLONCLEANSE UNTIL DEC.17TH, RETURNED ON DEC 17TH VIA USPS TRACKING
NUMBER [protected] WHICH WAS ALSO RECEIVED BACK TO
YOU...IMMEDIATELY, AFTER PLACING THE "15 DAY FREE TRIAL OFFER, I RECEIVED AN EMAIL THAT
STATED I WAS NOT GOING TO RECEIVE IT UNTIL AT LEAST 2 WEEKS DUE TO ALOT OF
ORDERS ALREADY BEING PROCESSED AND THAT MY FREE TRIAL WOULD NOT START UNTIL AFTER
THE POSTMARK ON THE PACKAGE WHEN I RECEIVED IT""". BUT, IMMED AFTER I PLACED
THE ORDER ON DEC.3RD, I WENT TO THE SUPPORT WEBSITE THAT WAS PROVIDED TO ME
BY YOU, GETORDERHELP.COM, AND ALL I SAW WAS HUNDREDS IF NOT THOUSANDS OF
FRAUD COMPLAINTS AGAINST THIS CO. IN WHICH I HAD JUST GAVE 2 CRED CARD NUMBERS
TOO AND I IMMED TRIED TO CONTACT YOU VIA TELEPHONE NUMBER THAT WAS GIVEN TO
ME, 1-[protected] AZ, AND SENT SEVERAL UNANSWERED EMAILS TO NO EVAIL. I
WOULD HOLD ON SOMETIMES AS LONG AS 143 MIN TO ONLY GET HUNG UP ON. THIS BECAME
MY ROUTINE FOR THE NEXT SEVERAL DAYS THROUGH JAN.2 UNTIL I FINALLY GOT TO
SPEAK WITH SOMEONE WHO SAID THAT THEIR NAME WAS "MATT"... I TRIED TO EXPLAIN THE
INFO AS ABOVE, AND HE TOLD ME THAT I HAD THE WRONG PLACE, THAT SOMEONE WAS
USING HIS PHONE NUMBER FRAUDULENTLY ON CREDIT CARD STATEMENTS AND THAT HE
COULD NOT HELP ME AND THAT I NEEDED TO CONTACT THE PROPER COMPANY...STATED "WE
DONT HAVE ACAIPURE OR COLONCLEANSE HERE!!! SO I ASK HIM IF HE HAD FILED A
FRAUD COMPLAINT WITH THE FBI FOR SOMEONE USING HIS NUMBER SO FRAUDULENTLY, AND HE
STATED YES MAM THERE IS AN INVESTIGATION GOING ON NOW. I WAS PRETTY MUCH IN
SHOCK AND REALLY UPSET ABOUT THIS MATTER AS ANYONE WOULD BE...SO, I THEN
ATTEMPTED TO NOTIFY YOU BY "LIVE CHAT" SYSTEM AND SPOKE WITH A LADY WHO SAID
HER NAME WAS LEA, I TOLD HER THE SAME SITUATION AS I DID TO "MATT" AND SHE DID
NOT DENY THAT SHE WAS THE RIGHT COMPANY" AND IT WAS THE SAME PLACE IN WHICH I
HAD JUST TALKED TO MATT (WHO TOLD ME I HAD THE WRONG PLACE AND THAT THE
FBI INVESTIGATION WAS ONGOING FOR SOMEONE USING HIS PHONE NUMBER
FRAUDULENTLY...I EVEN ASK HER SEVERAL TIMES "WHY DID MATT LIE TO ME, I JUST SPOKE WITH HIM
ON THE PHONE, AND HE TOLD ME I HAD THE WRONG COMPANY". AS YOU WILL SEE WITH
THE ATTACHED FILE, I ASK THIS SEVERAL TIMES WITH NO RESPONSE GIVEN ...
The following is a transcript of your chat session.
General Info
Chat start time Jan 2, 2009 9:56:45 AM EST Chat end time Jan 2, 2009
10:42:24 AM EST Duration (actual chatting time) 00:45:39 Operator Lea-PH
Chat Transcript
info: Welcome to Immediate Support. An online representative will be with
you shortly. You are number 1 in the queue. Your wait time will be
approximately 0 minute(s) and 2 seconds. Thank you for waiting.
info: You are now chatting with 'Lea-PH'
info: Your Issue ID for this chat is LTK[protected]X
Lea-PH: Welcome to our live chat customer support service. How may I help
you today?
Sharon: YES MY NAME IS SHARON, I WAS CHARGED ON MY CREDIT CARD FOR 78.84 FOR
SOMETHING NAMECLEANSEPRO AND YOUR NUMBER WAS LISTED BESIDE IT AND I DID NOT
ORDER THIS PRODUCT AND MY CREDIT CARD COMPANY TOLD ME TO CONTACT YOU TO SEE
WHY I WAS CHARGED?
Lea-PH: I understand your concern. I will explain what took place. When you
placed your order, notification was provided on the second page of the
checkout process explaining the terms of the trial, including the final day to
contact us via our toll free number or live chat if you decided to cancel the
trial. If the trial was not canceled by that date, you would be billed the full
price of the product, which is non-refundable. I can cancel the trial for
you right now, which will confirm that you will not receive any further charges
or products.
Sharon: THAT IS NOT WHAT HAPPENED. I JUST SPOKE WITH MATT ON THE PHONE AND
HE STATED THAT YOU DONT HAVE THAT PRODUCT THAT SOMEONE ELSE IS PUTTING YOUR
PHONE NUMBER DOWN INSTEAD OF THEIRS AND THAT HE HAS HAD SEVERAL CALLS
CONCERNING THIS AND THAT AN FBI FRAUD COMPLAINT INVESTIGATION WAS GOING ON. WHY WOULD
HE TELL ME THAT ON THE PHONE 2 MIN AGO
Lea-PH: Your order has now been cancelled. You will not receive any
additional charges nor product shipments. You should receive an email confirmation
for the cancellation soon.
Sharon: I ORDERED ACAIPURE AND COLON CLEANSE ON DEC.3RD FOR FREE TRIAL OFFER
OF 4.95 COULD TRY PRODUCTS FOR 14 DAYS IF NOT SATISIFIED COULD RETURN THEM
WITH NO FURTHER OBLIGATION. I DID NOT RECEIVE THE PRODUCTS UNTIL DEC.20TH. THE
ACAIPURE HAS BEEN RETURNED I HAVEUSPS CONFIR TICKET TRACKING NUMBER. I
RECEIVED THE COLONCLEANSE DEC.28 AND I RETURNED IT ON DEC 31 I ALSO HAVE A USPS
NUMBER FORTHAT. I SENT IT BACK AS SOON AS I GOT IT. YOU STATED THE 14 DAYS
WOULD START AT THE POSTMARK DATE. I DID NOT EVEM OPEN THEM, I WANT MY 78. SENT
BACK TO CRDIT ON MY CREDIT CARD
Lea-PH: i apologize mam, we do not sell acaipure
Sharon: I DEMAND THE 78.OO BE PUT BACK TO MY CREDIT CARD OR I WILL HAVE TO
DISPUTE THIS AND SEEK FURTHER ACTION BECAUSE THIS ANT RIGHT TO DO PEOPLE THIS
WAY
Lea-PH: we will process your request
Sharon: I DID NOTGET A PRODUCT CALLED CLEANSEPRO I DONT EVEN KNOW WHAT IT IS
I ONLY ORDERED ACAIPURE AND COLONCLEANSE WHICH I ALREADY RETURNED AFTER I
RECEIVED THEM I DID NOT ORDER YOUR PRODUCT CALLED CLEANSE PRO
Lea-PH: your only product to us is the total cleanse
Sharon: I DID NOT OPEN THEM, AND RETUNED THEM THE NEXT DAY BECAUSE I HAD
READ SO MANY FRAUD COMPLAINTS ON THE INTERNET I RECIVED THE TOTAL CLEANSE ON
DEC.28TH AND I SENT IT BACK UNOPENED DEC.31 I HAVE THE USPS TRACKING TICKET YOU
WILL PROBABLY GET IT TODAY WHERE IT WAS NEW YEARS IT PROBLABLY GOT DELAYED IN
ROUTE TO YOU BUT YOU SHOULD GET IT SOON
Lea-PH: we will process your refund request on the total cleanse
Sharon: SO I WANT THE CREDIT PUT BACK TO MY CARD FOR THE 78.84 IS THAT GOING
TO BE CREDITED BACK TO MY ACCOUNT AND WHEN
Lea-PH: the refund department will call you 24-48 hours
Sharon: PLEASE CANCEL ANY FURTHER ORDERS ALSO. I DONT WANT ANY MORE
SHIPMENTS OF THIS PRODUCT CANCEL IMMED PLEASE AND THANKS
Lea-PH: yes mam
Sharon: WHY DID MATT TELL ME A LIE
Sharon: HE SAID YOU DID NOT HAVE MY NAME AS A CUSTOMER
Sharon: THAT IS NOT RIGHT TO TELL SOMEONE 2 DIFFFERENT STORIES
Lea-PH: i apologize mam, i already pulled out your account and your order is
already cancel
Sharon: IS MY CARD GOING TO BE CREDITED THE 78.84 OR NOT
Sharon: IF NOT I NEED TO CALL MY CREDIT CARD CO BACK TO FILE A FRAUD
COMPLAINT
Lea-PH: yes mam, wait for the refund department to call you
Sharon: WHAT IS MY PHONE NUMBER
Lea-PH: I will be right with you.
Lea-PH: [protected]
Sharon: I DID NOT PROVIDE ANY PHONE NUMBER TO MATT I DID WHAT YOU SAID
RETURN WITHIN 14 DAYS POST MARK BUT YOU ARE CHARGING ME THE FULL PRICE STARTING ON
DEC.3RD WHEN I PLACED THEFREE TRIAL OFFER FOR 4.95 I DID NOT GET IT UNTIL
DEC28TH AND I MAILED IT BACK DEC 31 AND I SHOULD NOT HAVE TO PAY FULL PRICE
WHEN I DID NOT HAVE TIME TO EVEN TRY IT
Lea-PH: what is that product that charge you $4.95?
Sharon: I DID NOT OPEN I SENT IT BACK IMMMED BECAUSE OF ALL THE
GETORDERHELP.COM, FRAUD COMPLAINTS BEING FILED I JUST SENT IT BACK AS SOON AS IT ARRIVED
AT MY DOOR AND I SHOULD NOT HAVE TO PAY THE FULL PRICE
Lea-PH: we will process your refund request on the total cleanse
Sharon: YOU CHARGED ME 5.95 ALREADY AND NOW I RETURNED AS SOON AS I GOT THE
PRODUCT AND NOW YOU WANT ME TO PAY 78.84 FOR WHAT
Sharon: YES I WANT THE 78.84 REFUNDED I AM RESOPONSIBLE FOR THE 5.95 BECAUSE
I DID ORDER THE FREE TRIAL OFFER
Lea-PH: yes mam. wait for the refund department to call you
Sharon: BUT I DONT THINK I SHOULD HAVE TO PAY ANYTHING ELSE BECAUSE I DID
NOT GET IT UNTIL DEC28 AND RETURNED IT DEC31
Lea-PH: yes mam
Sharon: WHY D0 THEY HAVE TO CALL ME AND WHY DID MATT LIE TO ME U NEVER DID
EXPLAING THAT TO ME HE SAID YOU DONT HAVE TOTAL CLEANSE AND THE FBI WAS
INVESTING SOMEONE ELSE USING YOUR PHONE NUMBER WHY DID HE TELL ME THAT ON THE PHONE
JUST A FEW MIN AGO
Lea-PH: Thank you for waiting. I'll be with you in just a moment.
Sharon: THEY NEED TO CALL MY CREDIT CARD AND STRAIGHTEEN THIS OUT WITH THEM
THEY NEED TO CRED MY CARD BACK FOR THE 78.84 THAT I DEFINATELY AM NOT
RESPONSIBLE FOR BECAUSE I RETURNED WITHIN 14 DAYS AFTER RECEIVING PRODUCT
Lea-PH: we will be processing your refund
Sharon: I CAN DONE SEE I NEED TO CALL THEM BACK AND JUST FILE THE FRAUD
COMPLANINT IF IM NOT GETTING MY 78.84 CREDIDIT BACK TO MY CARD IMMED
Lea-PH: the refund department will call you for you refund
Sharon: YOU NEED TO CALL THE CREDIT CARD COMPANY AND FIX THIS AND MAKE SURE
YOU DONT SEND ME NO MORE PRODUCTS I WANT A CONFIRMATION EMAIL SHOWING IM
GETTING THE REFUNE FOR 78.84 AND THAT ANY FUTURE OREDERS ARE CANCELED AND IM OF
NO FURTHER OBLIGATION
Lea-PH: the confirmation order will be send to your email
Sharon: WHY IS THIS HAPPENING TO SO MANY PEOPLE JUST GO TO GETORDERHELP.COM
AND SEE ALL THE FRAUD COMPLAINTS SOUND JUST LIKE WHAT HAPPENED TO ME
Sharon: THANKS FOR THE CONFIRMATION EMAIL
Lea-PH: i apologize for that mam
Sharon: I DONT MEAN TO SOUND SO MEAN BUT PEOPLE DESERVE TO BE TREATED FAIRLY
AND HONESTLY I ALWAYS HAVE LIVED THAT WAY
Lea-PH: I'm sorry for the delay. I'll be right with you.
Lea-PH: i really apologize for that mam.
Sharon: I APPRECIATE YOUR QUICK RESPONSE AND IF YOU DO REFUND THE 78.84 BACK
TO MY CARD AND CANCEL ANY FURTHER ORDERS I WILL NOT FILE THE COMPLAINT WITH
THE CREDIT CARD COMPANY I WANT TO GIVE YOU A CHANCE TO DO THE RIGHT THING
Sharon: DO YOU HAVE MY EMAIL
Lea-PH: yes mam
Sharon: OK I WILL WAIT TO SEE THE CONFIRMATION LETTER FOR THE REFUND AND NO
FURTHER OBLIGATION TO YOUR COMPANY THANKS FOR YOUR COOPERATION I AM AN HONEST
PERSON
Lea-PH: Thanks for visiting. We look forward to hearing from you again. If
you would like a transcript of this chat emailed to you, please click on the
CLOSE button on the chat window and the Exit Survey will pop-up on your
screen.
info: Chat session has been terminated by the site operator.

i did not receive the confirmation email as she stated that i would about my
refund or about my cancelation !!!it is now jan. 22nd, and i have not been
able to get ahold of anyone through email or phone again and i have made
numerous attempts to no evail ...PLEASE REFUND MY ACCOUNT AND DO THE RIGHT THING
AS YOU PROMISED TO DO. MY ORDER NUMBER WAS GIVEN TO ME AS 2022996.PLEASE LET
ME KNOW WHAT YOU ARE GOING TO DO, SO I KNOW HOW TO PROCEED. I WILL WAIT A
COUPLE OF DAYS FOR YOUR RESPONSE BEFORE GOING FORWARD WITH ANY OTHER
ATTEMPTS TO CORRECT THIS SITUATION AND I APPRECIATE IT IF YOU WOULD EMAIL ME BACK
AND LET ME KNOW WHAT YOU ARE GOING TO DO. (_SOWENS276@AOL.COM_
(mailto:SOWENS276@AOL.COM) ) I APPRECIATE YOUR ATTENTION TO THIS MATTER.
SINCERELY .

S OWENS
I WAS CHARGED 4.95, 5.95, 78.84, EVEN AFTER THIS CONVERSATION, YOU CHARGED
ME AGAIN ON JAN.7TH FOR 39.95 ON MY CRED CARD STATEMENT FOR ACAIPURE WITH SAME
PHONE NUMBER AND AZ BESIDE IT, AND I DID NOT ORDER NOR DID I GET A PRODUCT
FOR 39.95 . WHY ARE YOU CHARGING ME AGAIN AFTER YOU PROMISED TO GIVE ME A
REFUND OF ALL PREVIOUS CHARGES AND THAT I WOULD NOT RECEIVE ANY FUTURE CHARGES.
BY THE WAY, YOU SIGNED ME UP FOR 2 MEMBERSHIPS IN 2 COMPANIES THAT I DID NOT
GIVE YOU PERMISION TO DO SO!!! WHY!!!????? I CALLED FIT FACTORY AFTER
THEY SENT ME AN WELCOMING EMAIL AND PRIMETIME SAVINGS AFTER THEIR WELCOMING
EMAIL AND HAD TO CANCEL WITH THEM ON DEC. 5TH. THANK GOD I SAW THE EMAILS ON MY
COMPUTER BEFORE THEIR CHARGES WERE POSTED ON MY CARD AND I DID NOT JOIN EITHER
ONE OF THEM. THEY SAID YOU PROVIDED THEM WITH MY PERSONAL INFORMATION AND I
DO NOT APPRECIATE THAT AT ALL. THAT IS NOT RIGHT TO DO PEOPLE THIS WAY
...WHAT DID I DO TO YOU TO DESERVE MISTREATMENT??????? PLEASE RESPOND IMMED VIA
EMAIL TO CONFIRM RECEIVING THIS EMAIL AND TO TELL ME WHAT YOU PLAN TO DO TO FIX
THIS SITUATION FOR GOOD...


AS YOU ALL CAN SEE, I DID HAVE A LIVE CHAT WITH "LEA" AND I DID RECEIVE AN EMAIL SAYING THAT I WOULD GET 33.95 WHICH IS NOTHING COMPARED TO THE 150.00 THAT THEY HAVE CHARGED TO MY CRED CARDS. AND I STILL HAVE NOT GOTTEN THE 33.95 BACK TO MY CREDIT CARD AND TODAY IS JAN.27TH...IT IS JUST ANOTHER LIE TO ADD TO THE LIST...I AM ONLY GIVING 48 HRS FOR THEM TO GET THE MONEY BACK TO MY CARD OR I WILL FOLLOW THROUGH WITH THE NEXT STEP IN GETTING JUSTICE...I DID NOT DESERVE THIS KIND OF TREATMENT AND NEITHER DID THE REST OF YOU ALL AND I WILL TRY MY BEST TO HELP YOU GET YOUR MONEY BACK ALSO SO WE ALL CAN END THIS NIGHTMARE AND GET OUR MONEY BACK. I WILL KEEP YOU POSTED IF ANYTHING HAPPENS OR CHANGES .. BEST WISHES TO ALL OF YOU AND MAY GOD BLESS YOU ALL. IF ANYONE HEARS ANYTHING OR LEARNS ANYTHING OR THEIR SITUATION CHANGES, PLEASE LET ME KNOW. WE ALL HAVE TO HELP EACH OTHER, THAT IS THE ONLY WAY WE CAN MAKE IT IN THIS WORLD..THANKS FOR YOUR SUPPORT AND GOOD LUCK TO ALL OF US!!!
0

Comments

Sort by: UpDate | Rating
Li
  2nd of Jan, 2009
Agree Disagree 0 Votes

Acaipure/centralcoastnutra.net - Credit Card Fraud
United States

I ordered a free trial offer agreed to pai $4.95 s/h. My credit card was billed $39.95 sice I did not send it back. OK, but hten I was billed 2wks later for $44.90. I did NOT auth that transaction. I called their company like others and no one ever answered, so I called my cc company to dispute charges!!!
Wh
  10th of Feb, 2009
Agree Disagree 0 Votes
I DID RECEIVE MY REFUND AS PROMISED, IT JUST TOOK A LITTLE LONGER THAN I THOUGHT IT WOULD. I APPRECIATE YOUR ATTENTION TO MY ACCOUNT AND THE REFUND YOU PROVIDED ME . I REALLY APPRECIATED THAT A LOT AND JUST WANTED TO THANK YOU FOR DOING THE RIGHT THING FOR ME. I WANTED EVERYONE TO SEE THIS AND KNOW THAT YOU DID PROMISE ME A REFUND ON THE PHONE 1-800-787-1219 AND ON THE LIVE CHAT SUPPORT@MYTRIALSUPPORT.COM AND YOU DID POST THE REFUND BACK TO MY CREDIT CARD AS PROMISED ACCORDING ALSO TO MY CREDIT CARD COMPANY. THANK YOU VERY MUCH. I APPRECIATED YOUR HONESTY WITH THIS MATTER. I WOULD ADVISE ANYONE ELSE TO TRY THESE OPTIONS . IT TOOK ABOUT 1 1/2 MONTHS, BUT THEY DID GIVE MY MONEY BACK. I DID RETURN THE PRODUCTS UNOPENED AS SOON AS I RECEIVED THEM VIA USPS TRACKING CONFIRMATION SYSTEM. HOPE THIS HELPS SOMEONE ELSE. THANK YOU.

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