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Acaipure

Acaipure review: Charge not authorized by me 1528

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Author of the review
6:02 pm EST
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I received my Visa statement today and there is a charge for $44.85. I did NOT order this and I will not pay it. I was to be charged only for the shipping cost of $4.95 for a FREE sample of Acaipure. Today is 12/4/08 at 3:55 pm.
I have tried to call and am on HOLD for over an hour. This charge will not be accepted. What kind of scam are you into? I want a credit to my Visa and a confirmation of that credit by mail and I will not wait--I want that credit to my account now and the confirmation now. I simply will not put up with this. Dez Roberts

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Acaipure - false advertising and charges 1
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1528 comments
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kentliew28
Staten Island, US
Dec 15, 2008 7:13 pm EST

i only order free trial acaipure product and then charge me $44.90 and$39.90 on november, then i call always busy and need to be wait at least an hour.this is a scam! I CANCELL my debit card and wait for my bank to solve the problem, can anybody stop this again, thank!

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septemberbabies
Lehigh Acres, US
Dec 15, 2008 6:23 pm EST

Specifically unchecked boxes on order form to send additional products and was billed anyway and never received the additional products that I was charged for.

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Roxy Landis
Martinsburg, US
Dec 14, 2008 3:01 pm EST

I had this free trail and they billed me just 4.06 shipping and they said that I had a month to decide if I wanted to keep it with in a week they billed me again 44 something and I emailed them and told them I did not want it. They sent me a email and said fine they would take me off and sense that time as taken 44.00 out of my bank account.

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Beverly Sandberg
Salt Lake City, US
Dec 13, 2008 6:22 pm EST

I wanted a no risk trial. since then I have been billed $4.95, $39.95, 44.90 and $44.90. I have tried several time to stop the billing. I even canceled my credit card but they still bill my checking account. (I don't know how they got that info.) I filed a complaint with the Arizona Attorney Generals Office for consumer complaints but have not received any action.
This company is a rip off.

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Jon
13031 sw 95th street, US
Dec 12, 2008 5:20 pm EST

This is a complete "Scam" ! Product Does not work. They trick you with a "free no risk trial period" I cancelled with in the trial period and they still charge my credit card. These people need a class action law suite! After an hour wait on the phone they would not refund my money! Aviod at all cost. This is a complete SCAM!

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jacqueline c blanding
Columbia, US
Dec 11, 2008 6:00 pm EST

i have been charges from my account in the sum of $44.90 date of withdrawn 12/08, if it because i did not cancel please cancel the account and discontinue withdrawn from my account. will notified the bank. thanks in advance.

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Brenda P. Bueche
Plaquemine, US
Dec 11, 2008 2:56 pm EST

I ordered the "free sample" of AcaiPure and was suppose to pay only shipping which was to be $2.95. I have a charge on my credit card bill once for $44.95 on 10/22/08 and another unauthorized charge for $39.95 on 11/11/08.

I would like someone to contact me so that I can get my credit card bill reimbursed.

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Juli DUncil
Free SOil, US
Dec 11, 2008 11:58 am EST

I selected a trial offer for $1.95 and was charged 44.85 out of my bank account. Cannot contact this company - will not reply to e-mail or answer phone...

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DaMomma
Belleair Beach, US
Dec 11, 2008 8:50 am EST

Company answers the phone with message that "calling outside our normal working hours" or "Due to large volume of interest in product, the wait time will be 57 minutes."
I am unable to stop the mailings, stop the billings or get credit for unauthorized mailings.
Please help

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arizona
Chandler Heights, US
Dec 10, 2008 2:05 pm EST

I ordered a free trial for shipping cost only of 4.95 they charged by accoutn 49.95 for full product, I never recvd my order. Tried to call everyday for a week and hold times are over an hour then you get disconnected. Scam company. I also have heard. (only heard) this company is charging under different names. I had to cancel my bank account. and start all over. I did report to Attorney General Office.

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Lori
Monroe, US
Dec 08, 2008 5:56 pm EST

I signed up for a sample of product to pay shipping only. I was charged $44.90. I called the company---they explained that it was a one-time charge. I have now been sent the product again and charged $44.90 two more times. I am now trying to call and cancel my membership and can not get anyone to answer the phone.

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pat milner
Huntsville, US
Dec 08, 2008 3:56 pm EST

terms was to be a 14 day trial period before a charge of the full price of the product was to be charged to my account. Order was placed on Nov. 17 and my account was charged for full amount on Nov.19. Only the sipping and handling charge was to be charged to my account.

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pat ware
Moss Point, US
Dec 08, 2008 2:32 pm EST

I may have ordered a trial but did not oreder anything else. I have tried numerous times to cancel the order and cannot over the web and by phone they never answer even though they give you a wait ime of over 80 minutes..I waited for over two hours and the phone was never answered. This is a b ogus site and should be prsecuted if some one can find how to do it. Pat Ware [protected] im3xallady@aol.com

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barbara smith
Memphis, US
Dec 07, 2008 7:01 pm EST

I ordered one product last month at $4.95 and got more than I ordered and was charged $44.85 and that was in November. I check my account and in December they charged me $39.95 for something that I didn't order and don't even have. When I tried to contact them by phone I couldn't get the number and no one responded to my emails.

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Carol Dunston
, US
Dec 05, 2008 9:39 pm EST

I responded by E-mail for a FREE samle of Acaipure - on 11/27/2008 they responded to me
that there was increased populaarity and shipping was delayed 2 weeks - on 11/28/2008
I was charged $41.85 .

I have E-mailed them twice & told them to refund my credit card & cancel my order,
they have never responded.

I wa given an Oreder #1900979. What can I do to get a refund on this.

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Central Coast Nutraceuticals Inc
Macon, US
Dec 05, 2008 6:42 pm EST

Purchased a trial size bottle of AcaiPure for the price of S&H. Looked at my credit card account and noticed that theyhad charged me an additional $39.95.

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Mary Farrand
Fort Dodge, US
Dec 05, 2008 2:04 pm EST

Ipurchased one order of AcaiPure Dietary Supplement 60 capsules and was to pay the shipping only which was only $4.95 and that was on October20, 2008. Now I just had my credit card charged $39.95 on November 9th, 2008. I haven't ordered anything more so shouldn't have been charged anything.
I try calling them at [protected] and get put on hold and no one ever talks.

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Eileen
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Dec 04, 2008 7:26 pm EST

I received a 2nd charge on my account and I only ordered a sample. I do not want the product nor do I wish to pay for the product.

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Carol A. Sundholm
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Dec 04, 2008 6:07 pm EST

I ordered a free sample (plus shipping charges) which I did receive, but I was charged $44.85. A month later I was charged $39.95 and have not received anything -- nor do I want to receive it! I have never done this before but bought it on Oprah's recommendation. Does she know about this scam? The waiting time when you call is interminable. Is there a way to cancel without the wait?

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Mary
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Dec 03, 2008 5:34 pm EST

I WAS ALSO SCAMMED! I ORDERED THE "FREE" SAMPLE JUST PAY SHIPPING & DID RECEIVE IT. THE PROBLEM-DOESN'T WORK & THE NEXT MONTH THEY CHARGED ME $39.95 WITHOUT MY KNOWING IT!

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paul lee marr
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Dec 03, 2008 9:41 am EST

MY wife ordered a trial sample of a nutritional supplement from this company. She was told the charge would be $4.95. She charged it on our debit card. Not only did we not receive the product but our debit card was charges $44.85. I called their toll-free number and was on hold for over 190 minutes and no one ever came on the line. THIS COMPANY IS A RIPOFF. This must be stopped!

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gen
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Dec 02, 2008 4:23 pm EST

this company continues to charge me even tho I have stopped the order.
never have received the merchandise.
The phone #[protected] just puts you on hold and never answers. I have held on for an hour and nothing.

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Patricia Russo
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Dec 02, 2008 2:07 pm EST

I have recieved no merchandise, do not remember ordering any. I do not have an order number from you, but have been charged to my credit card twice. once for $54.85 second time $39.95 please cancel what ever order you think you have and credit my credit card in the amount of $94.80.

my bank has been notified to not except any future charges from your company.

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Elizabeth Lindsey
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Dec 02, 2008 11:22 am EST

I know I declined the aaditional products, but they will tell you that you did. This company is a scam. I agree strongly withthe other complaints I have read in this complaint page.

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Katy
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Dec 02, 2008 10:31 am EST

I too ordered the free trial of AcaiPure. I ordered on 11/18 and I have not received anything as of 12/2. The phone number provided has a wait list of approx. 85 minutes - thus using my cell phone minutes - the support@centralcoastnutra.net comes to this site for complaints. I've blocked any withdrawals from my account and am frustrated with trying to contact them to cancel. Any advice as to how to cancel AcaiPure?

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Ann
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Dec 02, 2008 9:34 am EST

Ordered trial sample. Now company has sarted charging my bank account $44.90 every three weeks. I have been unable to contact anyone at AcaiPure to stop the charges. My bank tells me I need to pay a fee to block this company from accessing my account.

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barbara peters
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Dec 02, 2008 7:37 am EST

I have been billed again for the product. I have not received the product nor do I ever want to receive it.
I have contacted my credit card company to dispute this and I want you to remove my name from anymore charges.
Please stop charging me for this product that I do not have.
Barbara Peters d198a

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judy
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Dec 01, 2008 5:32 pm EST

I ordere a trial on the product and was suppose to be charged only $4.94 for shipping, I was not charged for the $4.95 but charged two times, once at $39.95 another for $41.95 on these items I did not order. I tryed to contact them by phone several times and the wait was up to eighty minutes. I have a cell phone and could not stay on for that long. I also tried to e-mail them with no prevail. this company should loose its license,

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Melba
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Dec 01, 2008 2:21 pm EST

I ordered a free sample supply of AcaiPure with no further order requested. I received an unordered, STILL UNOPENED) container, with two billings on my credit card in the amounts of $39.95 and $44.90. I do not want this product nor do I want to be on their list.

I plan to call my credit card and report this action.

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julie lynn marshall
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Dec 01, 2008 10:37 am EST

I ordered the trial bottle of capsules only and was charged for three products on my bank card.
I contacted them by phone and email no response came back and I also returned the products
for a refund. My bank card was charged again and I couldn, t get in touch with them. You can't
ever leave a message or talk to a customer service person.

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Brenda
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Dec 01, 2008 10:31 am EST

I also was charged for product I didn't order. I have tried calling and never got through. I think this is a scam.

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peggy king
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Nov 29, 2008 1:06 pm EST

I ordered a free trial offer of AcaiPure on November 15, 2008 that was to arrive in 3-4 business days or 1 week. I have yet to receive it. I was billed $4.95 for shipping and handling. If I liked the product, I was to be billed for $39.95 plus $4.95 shipping and handling for each additional month I wanted to receive this product. Since I have not received the product, what am I to do about the additional charges?

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Rosa
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Nov 27, 2008 11:02 am EST

I canceled my order returned it and they still charged me 44.85 on 10/6 and 39.95 on 11/3/08. I spoke to them on 10/8 and 10/16 and told them I did not want the product and that it was returned an I have a returned receipt and they still are charging.

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Gary R Priest
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Nov 26, 2008 6:12 pm EST

I ordered a trial bottle for shipping only and got charged 44.90. I now have another bottle and never ordered it. I can't reach them by phone to send it back and cancel this product. When the product is returned their is a restocking charge of 15% and not shipping refund. I never requested another bottle. In fact I never opened the first bottle.To ship back need a return Merchandise authorizaton number and you have to call and get this.

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JOYCE HOULE
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Nov 26, 2008 5:39 pm EST

I DID A TRIAL OF ACAIPURE AND WAS CHARGED IN OCT FOR $44. AND THEN HAVE A CHARGE ON MY CREDIT CARD FOR $39.95 FOR MORE PRODUCTS I DON'T WANT AND DID NOT ORDER. I HAVE TRIED TO CALL THEIR NUMBER AND THERE IS 1 HR AND 30 MINUTE WAIT HAVE TRIED FOR SEVERAL DAYS. I THINK THIS IS POOR BUSINESS. I WOULD LIKE MY MONEY BACK FOR THE CHARGE IN NOV. FOR $39.95.

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Maggie
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Nov 26, 2008 12:51 pm EST

Ordered free sample, they debited my account for 44.85. Immediately e-mailed to cancel. They debited my account for $39.95 on the 27th of October and again for 44.90 on 11/12. I received and returned refused the first order (my free 44.85 sample). I had to cancel my debit card and the bank is refunding my money, since I also got a hour wait message on their recording.

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Bob
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Nov 25, 2008 10:22 am EST

Like so many others, I responded to the AcaiPure offer to get a "free sample" for only a $4.95 shipping charge. My credit card was immediately charged a whopping $44.85 which I DID NOT AUTHORIZE. I urge everyone who has been ripped off to contact their credit card company to challenge the unauthorized charges they are experiencing.

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leona stevens
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Nov 24, 2008 11:27 am EST

apply for Acai Pure Trail free, shipping 4.95 only recivced acai pure trail what i order also what i did not order Hoodibust gum 9.95 1 Hoodia water 1 unit 29.95 i approve 4, 95 from my account they took out 44.85 on 11/3/08 order # 1512908

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patricia orlando
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Nov 23, 2008 4:18 pm EST

the trial offer suppose to be 4.95 I have been charged 45.00 not once but two times. I want all my money back.

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Joanie Swanson
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Nov 22, 2008 11:33 pm EST

suppose to be shipping only 4.95 take 44.25 then come back a couple weeks later and take more money 39.95 out of account.