Acaipure review: Charge not authorized by me 1528

I ordered the free sample of Acai Pure and paid $4.95 shipping. When I received my "free sample" there was gum and hoodia water drops included with a charge of $44.85 This was drawn from my checking account on 9/26/08. On 10/26/08 my checking account was charged $39.95 for products NOT ordered or received. Please help me! Glada J. Hettinger

I submitted a complaint earlier and went back online to check my bank account, because I used a debit card, and noticed that another product that I ordered was also using the same customer service phone number. The name of the other product is Celebrity Smile and the product is a teeth whitening product. I am checking to see if I am going to have the same problem...Yes I am having the same problem and yes it is the same company! Go figure, the luck of ordering from a very dishonest company, TWICE, all in the same week. The only solution to keep from getting anymore charges is to cancel your card. Don't count on them being honest and not charging your card again. Read the other complaints and how they keep getting charged for unwanted stuff (CRAP). I do agree with the other complaints about contacting the attorney general in the state that the product was shipped from. GOOD LUCK!

I ordered 1 bottle of "free" trial of acaipure and it never came, plus they charged my account twice with no authorization. When I called them the recorded message was fora wait time of 54 min. Still haven't got through.

I was offered one bottle of Acaipure for free and paid $ 4.95 for shipping and handling. Then I received two unauthorized charges $39.95 and $ 44.90 on my credit card subsequently

I ordered a trail of Acai Pure capsules for $4.95. Now I find two more charges for $39.95 and $44.95 which I did not agree to. I tried to call the number and got a recording saying my hold time was estimated at 76 minutes. I have notified my bank that the charges are not authorized and will take steps to change my account number. I want the money back you have wrongly taken from my account returned.

ORDERED A TRIAL ACIPURE FOR 4.95 S&H ONLY!
WAS TOLD CREDIT CARD WAS DENIED AND CHANGED CARD AND CHECK BANK ACC.AT 5am
AND INSTEAD OF 4.95 IT WAS 44.98, HOW CAN I GET THIS TAKEN CARE OF?THIS SCAMB NEEDS SOMETHING DONE ASAP.

I ordered a trial of AcaiPure in Oct., 2008 for $4.95 shipping and handling and was charged an additional $39.95 for more product that I did not authorize. I would appreciate a refund and even more importantly, for this company to be banned from deducting any more money from my account

This company is a scam! I have email chains trying to cancel and return my initial order, only to have rcvd a return receipt with no signature and dilivery date. Then when i reviewed my credit card statement, they made additional charges on my card over $100, and never credited my account for the returned items. When you call you get no response and are just put on hold for hours. I've been disputing this with my bank.

I too was taken by this monsterouse company, I ordered the free trial and have now been charged 2 months in a row for 39, 95. What can we do, what is our recourse? In this economy we can not afford to give monwy away like this. PLEASE HELP!

1) ordered acaipure trial for the price of shipping only ($4.95). Company sent two other products not ordered and charged additional $40.00.

2) called acaipure and literally held for 1 hour before speaking with a customer svc rep. Was told how and where to send unwanted products.

3) issued a credit of $39.90 on 12/9

4) unauthorized charge on 12/18 of $44.90

Dear Sirs; the company in question has made unauthorized with draws on my debit card. I have called the toll free number only to told your waiting time will be 34 min. While I'm writing this complaint, I am stll on hold past the quated time. The amount they have taken so far is $39.95 on 11/28/2008 and again on 12/13/2008 in the amount of $44.90. Again I never authorized this transaction. I talked to a man and they refused to refund my money. The money taken on 12/13/2008. Tim (the person I spoke to) said that the product will be sent out Jan. 2009. Again I would like to know what can be done about this company? I can not afford to be taken advantage of for I am on a fixed income. Sincerely; Homer Mason

I was ordering the 14 day trial and just paying the shipping of $4.95. They said that my card was declined and then I went and looked at my statement from my card and they have charged me for 4 different charges that I didnt authorize. This is wrong that people will do this to other people at the time and status that this world is in right now.

I ordered free samples of Colon Cure and AcaiBerry and agreed to pay only the shipping charges. On the original advertisement it said nothing about future 30 day supplies to be charged at $89 or I would never have ordered the samples. The orders arrived late -- then stated the 30day supplies would be shipped and charged to my account 14 days after the shipping date of the samples. When I called to cancel many times and could never get anyone even after holding for over 45 min. I finally reached a customer service rep. told him I wanted to cancel because I couldn't afford them and couldn't see that they were doing any good anyway. He said he would send another sample and my card wouldn't be charged for 30 days. I told him it wouldn't do any good as I would cancel anyway. A few days later I recieved a 30day supply of AcaiPure--a differnt product, PLUS Hoodia water and Zoft gum which we had never even discussed and my account has been charged $44.85 for these products. I now am not able to reach anyone at their telephone number to cancel all orders. They also say I must have a RMA# before credit will be given. Somehow this scam should be stopped.

unauthorized charges through my bank account

I ordered what was to be a free sample of acaipure and was to only pay shipping. Wound up being sent two other items and charged 49.95. I returned the products and requested refund.

In addition I was given a "free trial" of an internet servie called Fit Factory and charged 29.95. I was able to get the 29.95 refunded by that company which is seperate, but have not resolved the other issue with the acaipure people.

I continue to receive the product and wish to discontinue it. I send it back however continue to get charged each month. I want to stop receiving it. I only tried the trial and cannot stop receiving it. Please discontinue!

canceled my oder in time and still charged 39.95 it is a ripoff contact arizona att. general and file a complaint

As a result of my challenging these unauthorized charges, I have had my American Express credit card cancelled after being a member in good standing for almost 20 years. How do I go about restoring my credit rating is the question I would like answered.

I ordered a free sample at a cost or $3.95 for shipping and handling
This company billed my credit card $29.99 then a few day later billed my credit card again for $39.99 and 38.99 on the same day
I closed the account but was not fast enough to avoid the close to $50 in excess charges
What can I do but file a fraud notice with my credit card
This si the worse thing that has happened to me on the internet but, I will never purchase on line again.
How incovenient

I asked for the free sample which was sent, . The next month additional bottles arrived and I called and was told that credit would be given Immediately and the account closed. Since then I have continued to receive 2 additional bottles @ $44.90 each and one credit for $15.00. No one answers the phone. What a scam...

I agreed to a trial period and paid 4.95 shipping within two days I returned the pills to them and called to ask for my money to be credited back, they did not credit my money back and charged me 39.95. They are still charging my credit card, when I try to contact them the number is out of service. The credit card company does nothing to protect you from this type of fraud because they get their money one way or another. This ACAIPURE is a fraud company that I am filing a complaint with the attorney generals office and any other complaint I can file! DO NOT GIVE YOUR INFORMATION TO THIS PLACE OR ANY OTHER! A TRIAL PERIOD SHOULD BE COMPLETELY FREE AND THEN YOU SHOULD BE CHARGED.

I am another that was duped by this product and company. I cancelled immediately as it made me sick. I received verification that my order was cancelled. Three weeks later, they charged my account 39.95. Same info on the charge as when I ordered the sample and they are telling me they did not charge my account, it must have been some other company.
The charges go through Florida, the product ships from Arizona. I think if they are skipping around like that, they are crooks.
I had to have my card cancelled to prevent further charges and since it was a debit card, the bank is investigating.
Jan

DON'T ORDER THE TRIAL OFFER! It's a scam...my checking acct was just charged $59.95. I called [protected], spoke to Britany who claims to be a supervisor, told her I did not authorize this, etc. She said it is in the Terms and Agreement section, when you enter the 3 digit code from the back of you card, it shows up in that area. I told her I did not see that area...she said "Yes you did". This charge is for that bottle they sent...that they said was $4.95...if you don't send it back within 14 days, this is what it costs...I said, OK, it's never been opened, I will send it back. She said "It doesn't matter if you do or not, that charge is not being removed" I said I wanted to speak to someone else and get some cooperation and she said "YOU WILL NOT RECIEVE ANY COOPERATION!"...So, there you have it...once again, customer service and full discolsure at its finest. I said I would contact the Atty. Gen Office, any consumer group I can find and Oprah. Maybe it is time for Oprah to get back to basics and stop hawking these products until she knows the other side. Maybe she should do a show on scams! Brittany responded "you can contact anyone you want, this charge will never be credited to your account!

This company Scams bigtime! The "free" trial arrived just after I had foot surgery so I decided to hold off starting it. In the meantime I received 3 more bottles and a bill charging me $44.90. I sent all the bottles back and now they are saying they did not recieve them. So far my charges total $89.80. They said the would give me a$15.00 credit. When I asked for a supervisor he said he was one. When I asked for a manager he said "managers don't talk on the phone" and then he hung up on me. I am 72 years old and I am on limited income. This company really scams people. I wish I had read other comments before I dealt with the company.

I ordered a "free sample "and agreed to pay shipping of 1.95. two wks later, my account is debited 39.95. I see that everyone who talks to them for the sample has had this happen. Many people sre still seeing these debits months later- each month. This is pure SCAM and FRAUD and should be stopped.

I, too, ordered the "free trial" for $5.94 S&H which was charged to my account. Only TWO days later they charged my account an additional $149.95 and TWELVE days later another $59.97. I received only the trial about 8 or 9 days after ordering. I called customer service, was told I should have cancelled, but my account was billed the additional amounts before I could try the product. I did report to my credit card company today when I received my bill. They will begin complaint procedures against the company. I was advised to only pay the $5.94 I had agreed to pay.

I am also a victim of this Mafia styled organization. I tried to contact the company after receiving the $0.99 trial bottle to get a RMA # so I could send the remaining (bogus) pills back but they waited until the trial period had expired before the gave me a authorization number to return the stuff, but before they could charge my credit card for future orders I cancelled the CreditCard account so that they could do no more business on it. These people are worms and should be stopped. My transaction with them occurred over three months ago and since they couldn't access my credit card account, I received a notice that I am being referred to a 3rd party collection agency for a past due amount of, get this: $77.95. This is for a $55.95 bottle of pills plus $10.00 late fee plus a $8 processing fee. I received an email and phone call on February 16, 2010 and was given 15 days to respond before the matter is turned over to a collection agency. The collection notice comes from: CENTRAL COAST NUTRACEUTICALS, 2375 E Camelback Rd 5th floor, Phoenix, AZ 85016. The original order was made to: www.healthandwellnessoffers.com/sites/acaipure Please be careful of these people because one wrong click and you're locked in to a order before you can react to what just happened. I am contacting the Texas Attorney General's Office as well as the BBB.

I have been thru the VERY same thing with ordering the so called 'free trial' of Acai Berry. I tried and tried to contact someone to cancel my order but never had no luck. Finally one day I spoke with a guy on the phone who said it was 'too late' to cancel. So I, of course went ahead and cancelled my credit card to keep them for further charging it. THEN... out of the blue the other day I get this message from the Central Coast Nutricyticals collections department saying that I owed $155.90! I spoke with the so called manager Erin Mitchelle and she said that if I did not pay by 4pm that it would be turned over to the next collection department and my balance would then double!

What!? Are you kidding me? I have never heard of a LIGIT COMPANY calling and giving someday a 3 hour notice to come up with that kind of money! Last thing I'm going to do is give them an other credit card number! NO WAY! I hope nobody else falls for this scam. It's a scam! Not to mention the products didn't arrive until after the 10 days and I was so frustrated by that time (after trying to cancel), I didn't even open the bottle! I will flush those pills before I will take them. They are probably filled with toxins.

I have filed a complaint with the Better Business Bureau about this company and I suggest that everyone else do the same. When I told them I would do that, they were suddenly willing to credit me back a little less than half of what I was charged for it. I'm hanging onto the bottle and hoping that I can still return it for a full refund. Here is the BBB info if anyone else wants to report this company:

BBB of Central, Northern & Western Arizona (Phoenix, AZ)
4428 N. 12th Street
Phoenix, AZ [protected]
Phone: [protected]
Fax: [protected]
Email: info@arizonabbb.org
Web: http://arizonabbb.org

The company is AcaiPure Detox and they are located at 4141 East Raymond St, Ste F, Phoenix, AZ 85382. Their website is www.acaipuredetox.com and their phone number is [protected]. Good luck to all of you.

Same issue here. Their gimmick is that you get to try it free for 14 days and only pay s & h. After initiating the process and putting in my credit card number, the system hung for a long time and I finally just gave up and decided to just close out the window. Unbeknownst to me they had processed my order and shipped the bottle to me. There was no confirmation page on the internet, nothing in the package with the bottle explaining that if I didn't cancel the account and return the bottle after 14 days that I'd be charged $85 for the bottle. Now they are telling me that it's too late and I cannot get my money back. What a bunch of crooks! It just goes to show that you can't trust ANYONE in this world anymore, especially someone trying to sell you something. RIDICULOUS!

DON'T EVER BUY (OR TRY FOR "FREE") ANYTHING FROM "WEIGHT TRIUMPH"! IT'S A SCAM!

Real acai berry is expensive and not available at drug or health food stores.
Even the stuff offered on the internet is in dried form and in capsules.
Don't input any information, they phish your bank/cc cards and refuse
to refund you! Complain to your state's atty general and dispute the charges
with your bank or card company. Don't back down or give in!

I'm confused by their T&Cs. They offer a FREE 14-DAY Trial but you must return the product within 10 Day Trial Period to have no further obligation. I guess 4 of those days when you don't have the product in hand are supposed to be considered part of your trial period. What is that AcaiPure? BS and misleading advertising!

I can only attest to the fact that I followed their return policy above to the letter. They charged my credit card when they shouldn't because they had the product returned BEFORE they state they will charge you card. AND, they DID NOT want to return my money until I told them I have PROOF of the date they received the product back. Even still it took several days for the money to post back on my credit card.

I didn't find that the product worked and/or provided any benefit and to be quite honest I think expecting my body would have been able to tell with in less then 10 days is pretty impossible timeline for any "trial" of anything. They know that and that's what they hope you will do, wait longer so they can extract (steal?!) the additional dollars from you by their underhanded misleading advertising.

I still say to every buyer out their on this company BEWARE and follow my advice to protect yourselves from being extracted from any your hardworking money this company is more then happy to pilferage from you by their misleading tactics!

This happened on Friday, October 23rd, 2009. First of all, the website for the AcaiPure Detox is completely misleading. They ask you for your email address, but then never confirm the order. They never let you review your order. When the screen came up offering 4 months for $127 I escaped, not knowing I had ordered the "free" month's supply. When the credit card company called to tell me of the suspicious charge, I called Acaipure back and asked them to cancel my order. The girl said that she would and would confirm this cancellation by email. She never did. I got the shipment on Monday. I called the company and said I had cancelled the order and wanted the money credited to my account and said I would return it unopened. The man, Derrell #41, said it was too late the shipment had already been sent and I would be charged the $4.95. I told him I had cancelled everything with the girl the day before. He again replied it has already been shipped, I would be billed the $4.95. Then, on Tuesday I received another shipment. This time they called me on my cell phone to see if I was satisfied with their company. I told the man who called that I was not pleased. I had cancelled my order two days before and wanted nothing else to do with this company. He said very well he would consider me to be on the "black list" (whatever that means). I want out, I've been scammed and I think Dr. Oz and Oprah should know about the unscrupulous dealings with this company. I want all my money back. I feel like dumping the pills in the toilet. This has been a completely frustrating situation. How do we get in touch with Oprah's website?

WoW! Running from Oprah Graham D. Gibson sinks Central Coast Nutra and re opens under a new name healthandwellnessoffers.com ###ing unbelievable. This guy needs to be strung up and beaten the hell out of.

I know this man personally. He lost his morals once he moved buildings from Tempe town lake to the Biltmore. He decided it was time to ### over the world and run fast with their $. He is a POS. He acts so much like he cares about his employees IE buying lunches every Friday, occasional happy hours (where he would get all the employees super drunk and let them drive home), and ZERO benifits after being promised and ZERO bonus after screwing so many people.

This man is a womanizer. He is paying as I currently type for a very sweet girl's music career and I don't blame her for using his NASTY ### to get what she wants. He has sexually harassed a number of female employees to the point of them walking out on the job, as well as screwing over the best workers.

I just wished someone would just drive down to the corner of 24th street and Camelback Rd. in Phoenix, AZ and look in the parking garage and just ### up his pretty Maserati. Hell honestly I don't know too many people that would give a ### if he was the victim of a hit and run while walking his fat ### across the street to the cheesecake factory.

I just hope he gets what is coming for him.

Check this mother ###er out on Myspace.com
http://www.myspace.com/ggibson

Below is an attached pic of this POS so if you see him crossing the street please I beg you SPEED UP!

I, too fell for the "Free No Risk" trail- only pay the shipping- then I receive the bottle and on the enclosed paperwork in small print at the bottom of page-- it proceeds to tell me that I will be charged $59.95 (must have gone up from your $39.95 deal) if I did nothing and kept the bottle beyond a ten (10) day trial period. I immediately called my credit card rep and told them and are to flag my account if these people try to charge me anything else. I did call the Acai Pure Customer service and told them to cancel any and all orders and was told to email them online which I am doing nowto get my "Return Auth" . Something should be done about this SCAM!
I just widhed I read this webpage before ordering! What a hassle now to have to ship this back to them! I told the Acai Pure Rep that I had contacted my Credit Card people and that I was not paying for anthing and they better not try and charge a "re-stock fee" as I wasn't paying for it! S.A.M> in Va.

It's funny how 'charlie brown" goes off on everyone online, and even Oprah. I've found iLife Health and Wellness LLC to be a very reputable company. They actually charge the right price for this product instead of $79.99 like other companies do. Look at everything they do for you. They give you 4 days after you order to make sure you get your product before the trial begins. If you don't get it you just need to contact their customer care and they will extend your trial period. You get 10 days to take the product and see how it works for you before you are charged anything. In 10 days you will notice the effects of this product if you follow the directions and take it correctly. If you don't like it then return the unused portion. They tell you exactly what is going to be charged and when. I've even known some companies such as this to happily extend your trial period. They would rather keep you as a customer than lose you. So I disagree with the rant "charlie brown" posted. Granted there are bad companies, but this is definitely not one.

Always threaten to contact the attorney general when you speak with customer service. Every product bought online is refundable. If they are giving you the run around send a letter to the attorney general in Arizona with proof of purchase and direct them to this website they will send a letter to them and the company has one month to reply back with there excuse or else they will be forced to refund you the money.

Before you go down this road contact your bank and let them know what is going on.

These companies should be illegal and shutdown.

i received my free sample of the product now youve chasrged me 69.00 please stop this at once ive had to stop takin your product on my own personal medical grounds through no fault of your product i would be grateful if this can be resolved asap thank you

COMP: Customer posted complaint on complaint board BLACKLISTED.

I was unable to cancel my order. They sent me the product and I sent the order back for a refund. Still to this day they haven't credit me. Thats been three months ago.