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Misleading and deliberately confusing advertising on site shows a 14 day free trial of this product for the shipping charge of $4.95 however after you put in card details, and not until then, does it become clear you have just bought into a membership of somesort to allow this company to charge $59.90 for the pills they send out to you followed by them taking regular payments of this amount directly from your credit card at 30 day intervals. On reading this i immediately phoned and cancelled the product totally realising it was a scam. I was still billed for the shipping charge, which they had hiked to $14, 90 as i was outside of the u.S. (Again not mentioned until after you have entered card details) but was assurred no further charge would be made and my order deleted. However two weeks later, sure enough, $59.90 was taken from my account. Having phoned u..S virtually the whole day, sat on a chat line to the company and then having spend hours on the phone to the u.K. Getting the run around i rang my card company for help. They immediately informed the fraud section of the card company and i await their findings. However i was told this was not the first time they had heard of this scam. On going through my statement with the card company it was observed that another two payments had been taken from my card by associated companies of acaiburn who had passed on my card details, of whom i had never heard of called health & beauty and with whom i had never ordered anything and of course of whom nothing as with acaiburn had ireceived for the monies that had been withdrawn from my account.
Do not get involved with this company it is a deliberate scam in the way it is written up. And associate companies are passed your details. I intend to go fully into this matter until my monies are returned to my account and to expose this company to the u.K. And u.S.A. Press. And media i suggest all those people out there that have been scammed by acaiburn do exactly the same thing immediately. This company must be made to explain the truth clearly there is no free trial, not only will u pay for the shipping, usually a lot more than they show before you put in card details (Explain but they also bill u for the free trial 2 weeks down the line! They then continue to take payments on a monthly basis directly from your card and you will be given the runaround to try to stop this happening. It would appear they pass your card details onto their associate companies who run in exactly the same way. If this has happened to you ring toll free number [protected] if in u.S.A. Or [protected]. For u.K. Both of which are not shown on the internet. Their e.Mail contact tells you they will reply in 48-72 hours but never replies. Do not waste any time with their chat line girls, they are rude, unhelpful and in no way will deal with your complaint in a proper manner.
Do not accept a refusal to deal with your complaint properly and phone your card company used for purchase to involve their fraud section. Involve press and media where possible.
I will report on this site if my monies are returned to my credit card from acaiburn and how long this takes should they honour that, and will now set about tracking down their subsidary ompanies before any more payments are taen out of my account by them!
The complaint has been investigated and resolved to the customer’s satisfaction.
this product is a scam.i was asked for $2.95 for postage and to date even though i have cancelled the product as it doesnt work, i have sofar been charged £86.68.they take various amounts of money whenever they feel like it out of my account which has resulted in me having to change my account details, cancelling my card and my bank is now prompting an investigation with this company.they charge membership fees and web access even though i have not been on this site since i told them to cancel.The worst thing is the amounts are not consistant and have even charged me twice in one day, no 2 payments are the same.DO NOT FALL INTO THE TRAP!
COMPLETE SCAM!
The terms and conditions text is buried on their web site -- accessed through a text link at the bottom of the page.
To cancel your 'membership', you must call three different numbers. This is only divulged when you call the number provided in their T&C document.
Product was returned to them and delivered on 11-Feb-09.
Refund was issued on 23-Feb-09. (12 days later)
The mysterious $1 “Transaction Fee” that is billed along with the $4.95 “Web Access” and $9.95 “Membership” could not be recovered.
The web site uses logos from: “As seen on TV”; “60 Minutes”; “YouTube”; “CBS”; “MSNBC”; and “Google”. This is done to bolster their credibility. No doubt, the logos are being used without authorization.
While I was able to recover the charges made to my credit card – it took a number of phone calls and $5.60 in return mailing costs.
They had the use of my money for nearly a month – billed on 27-Jan-09 and refunded on 23-Feb-09.
My cost for this scam: $4.95 for the initial order, $2 in unrecoverable “Transaction Fees” and $5.60 in postage. TOTAL: $12.55.
If you’ve been scammed by these bottom-feeders, submit a complaint to the BBB and your state attorney general.
I purchased acaiburn after hearing it was on tv etc. and who wouldn't.As my grandmother said"if it sounds to good to be true..it is.I decided to return the unused portion way before my trial period and I still got charged.Not only was I charged another 59.95 for it, but another six other charges.That I supposdly agreed to.One was transaction fees, buck apiece.Another was to have web access for 4.95 because I order it on the web, da...and another was membership to have a access to a person like a personal trainer, which on the street I would pay more than 250 an hour for.OK...Then I got about 6 different numbers to call to get this crap off my card.I called acaiburn and they said they did get my cancelation but never got the product.I did exactly what they told me to do, order number, paid for shipping to me and back, etc.They told me they never got it.How convenient.Did I get a tracking number and who did I speak to.Hum, don't know, as this was two months ago.So, ### out of luck.Then I told them had I know, or was told I need a 50 tracking thingy, I would of done it to get my 60 bucks back.AFter alot of bs, they agreed.Then, on to the other people.It tells you right up front when you call, they will cancel you but you are sol for the frist charges that you didn't even know your agreeing to.Ok, .I won't get into detail the conversation with all these scammers but I did get my money back, or when I see it on my credit card.I hate people taking advantage of other people.Do you know how much money they are making just not refunding the intial 9.95, 4.95, transaction fees etc.Of each other.If I don't, like I need the time, I am taking it up with the internet bbb.I am warning anybody, its not just you won't get you money back, you will have all these others to deal with.Its an organized scam.This is only my opinion but, it put a really bad taste in my mouth.Yea, they are agreeing after heated a conversations to give me back my money, but I will believe that when I see my credit card credited almost 80 bucks.I had one person on who refused me, it was my last called.I asked her for a supervisor, there was none.I asked her for her name.She would only give me her frist, understandable.So, I asked her for her id number, thats fair.She finally agreed to give me back my money because she said"she couldn't "take this anymore".I advise anyone to really get a magnifying glass to read all of the fine print because its a mess.I don't have time to take this to the bbb interenet but if I don't get my money credited I will.I am a singlemom with 3 kids and I thinkit sucks when companies ripe people off.This might be a good product but how they are handleing their business is bad business.I will never find out if the stuff works after so many weeks because I refuse to deal with a company that has this business pratice.
Its a scam folks! But, if you call thier Customer Help line you can cancel, only thing is, when you signed up you signed up to multiple products so you have to cancel each one individually. They will give you a confirmation of cancillation number, if they take any more funds from your account go to the bank with the cancillation numbers and the Bank will liase with the suppliers whilst withholding payment, as I understand it.
PH numbers are: AcaiBurn (for the pills) [protected]. The next number is that of the weightloss program I think: [protected]. And then the next number is for something else, I dont know what! [protected]. All numbers are US, so enter the international dailling code to the US from your own country first. I dont normally fall for these things but we all get sucked in every now and again. You will get charged the full amount of the first bottle of pills. Keep an eye on statements after that and remember if you are charged again go to the bank with those cancillation numbers. Good Luck.
STAY-AWAY FROM THIS COMPANY I order the so-called free trial. They linked me with two different companies that would contine to charge me monthly. Good thing I check my statement online. They charged me US dollars and ship from Ontario, Canada - this is where I live. When I called customer service at all three toll free #'s to cancel everything the reps were down right rude.
I Ordered a Free Trial of Acaiburn, The money was taken out of my credit card account on the 18th of March £!8-28 for delivery and on the 1st of April a further £5-00 no Acaiburn has arrived. On the 8th of April a further £41-86 was taken out of my account, I informed my Credit card account of this unauthorized transaction.
So they took my money and did not deliver the goods and their is no cancellation number.
So I would like to warn people not to fall for this SCAM
I have been scammed by Acai burn big time, similar to many people who have posted on here.
.
I ordered the 14 day free trial on 10th mar 09. Now not only did they take the shipment fee of £24 from my credit card but also another two amounts of £59.95 within a single month and guess what I never even received the product! So I never got to utilize the 14day free trial in the first place.
I had a live chat with them on their website and was told to call but as I thought it was just impossible to get through.
I don't know how to get a refund from them now but I am thinking of going to my bank and reporting this as a fraud and see if that can help. Also thinking to cancel/change credit card details to prevent further charges. But from a few posts on here I guess people have been charged even after making cancellations?
If anyone can throw more light on to this please can reply to this post of e-mail on nuttyvin@msn.com
Thanks
Vin
The Acaiburn Company does not tell customers they will be repeatedly mailed product and credit card charged after the free trial. Even after cancelling, the company continued to send more product and more charges. This should be mail fraud as it is certainly criminal!
The product is crap anyway...hence another scam!
i was told about this diet pill by a friend who said it had worked wonders for her, i decided to check it out and went ahead and ordered a free bottle of which i just had to pay a postage charge, after recieving my bank statement i have added up the totel of £80.67 which they have just taken out of my account on different occasions, i contacted my bank who said there isnt alot they can do but to get in touch with the company to cancell the subscription, i did this on the live chat and was given a cancellation number, but to me i do not trust this to end the tranasctions although they assured me im permentently erased off the automatic shipping account. can any one help or comment on what i can do? im a single mother on benefits and can not afford this scam happening to me, the friend who recommended it to me used her friends card who is also very unhappy with it. HELP PLZ
THEY ARE A BIG SCAM. I WANT MY MONEY BACK!
Hi every one, after i saw a link on face book to lose weight. I clicked on it which it was acai burn try are free 14 day trial only have to pay for postage and handing gave my credit card details received the product in the mail in like a week and then after one week i notice large sums of money coming out of my account every 5 days i rang the bank and they put in a request to have my money return to me. And when i tryed to get ahold of the company i couldn't i tryed every email contacts that i could find and all my responds where i'm sorry but it couldn't be us because we don't take credit card details. After ringing all the numbers i could find still no luck. So i rang the bank back to tell them ive been fooled and its a scam so they cancel any future transactions from my card. After still searching i find a number that answered but it is only a number if you live in australia the number is [protected] i spoke to someone who sent me an email for returning and getting a refund he gave me a cancel number and my order number. This is what i was emailed.
Return instructions
As per your request for return instructions. Please follow the instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable country you live in..
1. Always make sure the product you are returning is within the 60 day money back guarantee time.
2. Clearly mark your original order id number on the outside of the package being returned.
3. Ask to insure the package against loss.
4. Always ask for a return tracking number. Keep this in safe spot for future reference if needed.
5. Address the package to the appropriate address. This is based on where you live.
Return address for united states of america:
Acaislim usa
22100 e. 26th ave. #100
Aurora, co. 80019
Return address for canada
Acaislim canada
1725 mcpherson court
Pickering, ontario canada l1w3h9
Return address for australia
Acaislim australia
Po box 4440
Milperra, bc nsw 1891
Return address for new zealand
Acaislim new zealand
Po box 210014
Laurence stevens drive, manukau 2154
Return address for uk
Acaislim united kingdom
Btb mailflight ltd.,
Unit 2b viking ind est.,
Hudson road, bedford mk41 oqb
The refund will be processed within 10 business days of receiving and processing the product back into our warehouse.
Which i'm going to do and i'll let you know if i do get my money back..Good luck to every one...Let this be a lesson to all of us never never never give your credit card details on line no matter what
The first line was the clincher, Free and you only pay the shipping charge of $4.95, then my credit card was debited $77.01, then you have signed off your account to 2 different companies, Insider Secrets Tips and Comprehensive Weight-loss E-book package which will both debit your credit card each month for anywhere from $12.00 and up, regardless of the lack of access you made to their so called coaches for help to achieve your goals and answer any questions you may have about food. Your so-called Free as a special bonus is bogus. It is deffinitely a RIP-OFF don't fall for it !
DEREK DOUGLAS if that is your name please post the link to your live chat or contact page so that the many unhappy customers can actually cancel thier contract to you as you are no longer cotacable your website acaiburn is no longer on the web i have tried to end my contract because you are charging my credit card but are no longer sending any product to me BUT I CAN NOT CONTACT YOU ANY MORE, it is in the hands of my bank now .
Hello,
I'm sorry you are upset. If we are at fault for any confusion or inconvenience, we'd like to help set things right as soon as possible. We believe in satisfying our customers.
I think that most of your concerns can easily be resolved if you contact our customer support team, which is available 24/7. Either call us at 8*8*8-5*9*1-2*1*9*0 or use our Live Chat online support service, located on our Contact Us page. Our customer support people are trained to handle problems like yours, and will work with you to resolve the issue.
It looks to me – and excuse me if I'm wrong – that this problem may have developed because you did not read our Terms of Service. For easy reading, we place the Terms of Service on the order page near where you enter your credit card, and provide a link to it on our home page. Did you get a chance to read it before you placed your order?
If you didn't get a chance to read it or found it confusing, please return the unused portion of your order and we can start the cancellation process. Hopefully you are still covered by our 30-day money back guarantee, so we can send a refund to you right away.
We want to do our best to resolve this issue and hope to hear from you soon.
Thank you,
(jenny shaw)
Hello,
I'm sorry you are upset. If we are at fault for any confusion or inconvenience, we'd like to help set things right as soon as possible. We believe in satisfying our customers.
I think that most of your concerns can easily be resolved if you contact our customer support team, which is available 24/7. Either call us at (8/8/8)-5/9/1-(2/1/9/0) or use our Live Chat online support service, located on our Contact Us page. Our customer support people are trained to handle problems like yours, and will work with you to resolve the issue.
It looks to me – and excuse me if I'm wrong – that this problem may have developed because you did not read our Terms of Service. For easy reading, we place the Terms of Service on the order page near where you enter your credit card, and provide a link to it on our home page. Did you get a chance to read it before you placed your order?
If you didn't get a chance to read it or found it confusing, please return the unused portion of your order and we can start the cancellation process. Hopefully you are still covered by our 30-day money back guarantee, so we can send a refund to you right away.
We want to do our best to resolve this issue and hope to hear from you soon.
Thank you,
(heather loope)
Hello,
It looks like there was some confusion when you placed your order. I'm sorry for the inconvenience. We want to do our best to make sure that all our customers are satisfied.
I'd like to ask you to contact our customer support team, which is available 24/7. You can either call us at (8/8/[protected] or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you with the most common questions and concerns we receive. Complete customer satisfaction is our number one priority.
We understand that in any business, mistakes happen all the time. Often this happens when people fail to read our Terms of Service. That's why we place our TOS on the order page right next to where you enter your credit card. We also have a link to our Terms of Service on our home page. I hope you took the time to read it before you placed your order and did not find it confusing.
If that's the case I'd ask you to return the unused portion of your order, so we can sort this out. If you are still covered by 30-day guarantee, we will refund your money right away.
Customer support and the integrity of our guarantee are at the heart of our business. I'm sure we can settle this matter quickly and easily.
Thank you,
(Mike Ziegler)
Hello,
It looks like there was some confusion when you placed your order. I'm sorry for the inconvenience. We want to do our best to make sure that all our customers are satisfied.
I'd like to ask you to contact our customer support team, which is available 24/7. You can either call us at (8/8/8)-(5/9/1)-(2/1/9/0) or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you with the most common questions and concerns we receive. Complete customer satisfaction is our number one priority.
We understand that in any business, mistakes happen all the time. Often this happens when people fail to read our Terms of Service. That's why we place our TOS on the order page right next to where you enter your credit card. We also have a link to our Terms of Service on our home page. I hope you took the time to read it before you placed your order and did not find it confusing.
If that's the case I'd ask you to return the unused portion of your order, so we can sort this out. If you are still covered by 30-day guarantee, we will refund your money right away.
Customer support and the integrity of our guarantee are at the heart of our business. I'm sure we can settle this matter quickly and easily.
Thank you,
(Mary Ward-Riggs)
Hello,
I feel bad that there was some confusion when you placed your order. Complete customer satisfaction is our number one priority. That said, we do know that mistakes happen all the time. We do our best to avoid this by providing our Terms of Service on our order page right next to where you enter your credit card. We also have a separate link to our TOS from our home page. Did you take the time to read them before you placed your order? If not or if you are confused, I'd like to help you out.
I invite you to return the unused portion of your order so we can end our business relationship. If you are still covered by 30-day guarantee we will refund your money right away. We take our money back guarantee very seriously.
I'd also like to invite you to contact our customer support team, which is available 24/7. You can either call us at 8/8/[protected] or use our Live Chat online support service. The Live Chat link is on our Contact Us page. It can help you out with most of the most common questions and concerns we receive.
We believe that we can work this out so that everyone will be happy. I can't wait to hear from you
Thank you,
(DEREK DOUGLAS)
wtf one of these SCAMMERS is actualy replying? this only shows they are a scam and trying to look like there not, there 30 day trial is NOT returnable due to there (purposely) bad phone lines
Best thing to do is cancel your c/card and get a new one. That way they can't take any more money from you. If you don't and you don't cancel with ALL the bogus companies taking out of your account, you WILL continue to get stolen from.
Cancelling with all the other companies is impossible, I tried, I was given wrong numbers time and again. Even if you do get to cancel with them all, there is no certainty they won't use another company to withdraw your money.
If you do manage to read a copy of the terms and conditions, there is a clause in it that says they reserve the right to change the terms and conditions without informing you. I.e. letting other 'companies' have your c/card details.
I can't stress enough, close your c/card and get a new one. Fully inform your bank of what has happened and hopefully they can recoup funds for you. At the very least, Dazzlewhite and its many guises will not be able to extort another penny from you.
I read the T&C and i had no problem to pay if the product worked which it hasn't. I just don't understnad why my account was billed every 5 days
does this help anyone. a copy of the live chat conversation i had - yes I am another one who got caught
Please wait for a site operator to respond.
You are now chatting with 'Sable'
Sable: Thank you for chatting with AcaiSlim. May I know, whom am I chatting with?
you: I have contacted my lawyer about your scam. i have also forwarded the hundreds of complaints I have found about your illegal credit card debits for false memberships to your associate companies
you: please give me direct contact details of your manager. and please dont quote [protected] because the number does not exist, nor does the website
you: do you realise you are promoting the theft of millions of dollars from innocent people
Sable: To get assistance via phone for New Zealand, please call at this number: [protected].
you: if i receive another debit on my credit card I am going to make it my mission to bring you people down. i have already been in contact with the national fraud association and the commerce commission and the minister of international relations
Sable: Could you please provide me your email address and phone number, you used to order our product. So that, I can pull up your details?
you: the first thing you need to do is cancel whatever scam memebrships you illegally signed me up to. thats YOUR company so dont try and tell me it is anyone else
you:
Sable: Please wait for few moments, while I locate your Account Information.
Sable: You'll not be charged anymore in future.
Sable: Everything is already cancelled.
Everyone needs to be aware that this company is a scam & you purchase the free trial then you will have nothing buy heartache. Buyer be very very aware... Not only do they charge you for 3 months worth of products after the trial period but they also subscribe you to 2 other products. They do not clearly give you info of who to contact so after the same thing happening to me, cancelling my credit card to stop these payments which has caused me a massive inconvenience... Read the fine print & terms/condiitions very carefully. This is a huge scam where they play on the vulnerabilities of people wanting to lose weight. I can't stress enough here buyer be very very aware please! It is only you who report these problems online who can help others like it did me too from the 1st comment posted here.
Are you refering to the grey on grey fine print almost impossible to read...take you diplomatic bs line about your honest intentions and pad your pillow to sleep better at night. You are or work for a company that scams people! I was a telemarketer for a while, but you know what I couldn't stand who I was as a result even thought it was for a charity. You have no benevelant intentions and your entire business model is based on trickery. I bet your P&L shows larger profit on the cancellations than the people who actually wanted the product. What is free about this trial. I called five minutes after I realized my mistake and your extrememly rude rep and supervisor tried to tell me they couldn't cancel the shipment if they wanted to...what a load.
Acaiburn online chat representative have confirmed that my continued order is cancelled and no further products will be despatched.
In order to try and resolve this, you will have to do a lot to cover yourself, it may be a pain but it should be worth it in the end.
1. Inform your bank, they probably are already aware of these scammers
2. keep all communication history, so that you have an audit (email, chat window screenshots) etc
3. Cancel the additional subscriptions, you are automatically signed up for Weight loss ebook [protected],
Insider secrets [protected] (they will give you a cancellation number, make a note of it and keep and
also send an automatic generated email, confirming cancellations of these additional subscriptions)
4. Write to their headquarters, this address is presented in the 'contact us' section. Send an Internationally
tracked letter. It may cost more, but would be worth it, if you have proof of receipt.
5. Monitor your bank account and report any untoward payment transactions to your bank fraud section.
There are steps which we can take. It is painstaking, but unfortunately it is what we have to do to cover ourselves and prove that we have done everything to unsubscribe with this company.
ACAIBURN Support Emai: support@acaiburn.com
The return address for the receive products is:
FAO - ACAIBURN
Wu-Yi
C/O BTB Mail Flight ltd
Unit 2b
Viking Ind Est
Hudson Road
Bedford
MK41 0QB
I hope this helps.
Yes They are doing a illigitimate business with all the disguise they can have and surprise everybody with multiple bills which they say explained in term and condition . which most of us never read and rely on the company? generally dont rip-off people.
I signed up for the free trial. After taking this product for 2 weeks, I had nothing more than a severe headache. I cancelled the membership and obviously missed reading, and wasn't told, of the three additional fees that were placed on my credit card. These charges that were accessed monthly are listed under the guise of MEMBERSHIP, WEB ACCESS FEE and TRANSACTION FEE (only once). Fortunately, I called on the Web access fee and cancelled that on my own. But the membership fee slipped by for 6 mos.. It's taken me until today June 4, 2009 to learn that I have been still paying a membership fee ranging from 9.95 to 10.14 .My total charges for this seemingly free trial have been $234 (including the one bottle that was refunded) since inception in December. I was sent and charged for two bottles. I returned both and was refunded for one. Again, not having time to read all the fine print, I assumed I kept the unused portion (which I threw away).
Today June 4, after looking at all my past statements and noticing I was still being charged for the membership, I was able to speak with a rep at at [protected] who told me I wasn't refunded for the second bottle because I didn't send back my unused portion and would be unable to do that since the 60 days had already lapsed. What a scam! Be careful of free offers- I'll never do anything like this on line again.
This is a complete scam. They offer the $4.95 free trial. I went online and chatted with them requesting to cancel any further shipments. She canceled my order but then said your card will be charged the discounted rate of $59.95 for the first shipment. I told her I would return the remaining amount (since I've only had it a week and it's not doing anything) and she said I would have to call in. Please don't get caught up in this scam!
hi there did you get refunded .i feel so stupid to but were not the only ones that havw been fool by theses crooks.sara
i have been such a fool i ordered acaiburn for a free trial but they have taken money without me knowing the pills didnt work either! in total i have had 71 pounds taken out of my account for something i bgot told was free.it sounds brilliant when you read and listen to the advert but dont fall for it ! i feel so stupid
Acaiburn called me 3 times in one morning a few days ago, this is after I had already cancelled my membership. I still do not know if I will continue to be billed on future statements, but I have disputed them. The phone call was to ask me if I wanted to upgrade my membership! Unbelievable! When I finally spoke with a supervisor, he advised me "That will teach me in the future to read all of the fine print before signing up for something". I am sure you all know what I wanted to say back, but I held my tongue. Let them bill me by mail.
Helen
How do you get the cancellation number if you can get in touch with them?
This is my firs time of being in a scam and I'm really worried :(
Please help me.