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Acai Max Diet, 1348 Washington Ave, Miami, Fl 33139, Usa / Canceled account, still taking maney

1 1348 Washington Ave, Miami, FL 33139, USAMiami, FL, United States Review updated:

I cancelled my account, the company said i would recieve an email that i had to respond to for confirmation (aug 17). i never received the email nad since then they have charged my charged my account 7 times. they have record of my first request for cancellation but will not refund any of the money they have took out of my account. I now have another cancellation confirmation number, but have not received an email confirming my order. I would like my money back, and my account cancelled finally.

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Comments

  • Dd
      3rd of Nov, 2010
    0 Votes

    You need to contact your credit card company immediately and have them do a charge back on all un-authorized payments. In Canada you have upto 100 days to do so.

  • El
      13th of Nov, 2010
    0 Votes

    Marc,
    I have the same thing happen to me! I live in England and I orderd my first bottle the other day. I saw on my bank account that the had taken a few pence but yesterday they took £22 or $35 from my account! i only asked for one bottle and there was nothing to say that they would continue to charge me! Could someone post the telephone number here for me so i can at least contact them.
    Thanks, Danielle

  • Mr
      15th of Nov, 2010
    0 Votes

    I contacted my credit card company and got a letter back saying that when you give your card details to a retailer for a free trial you may be agreeing to set up a continuous authority. You must write to the retailer REQUESTING CANCELLATION otherwise they can continue to debit charges even when the account is closed. You must send a copy of your cancellation letter to your credit card company. In contacting AcaiMaX I used the address above, but in addition to a letter by surface mail also emailed them on maxdiet@acaimax.info, orders@maxdiet.info, and acaimax@acaimax.info

  • Ja
      18th of Nov, 2010
    0 Votes

    hi, i.ve had the same problem, i have been charged £48 for a 2nd bottle that i, ve not even received, i sent them an e-mail as soon as i realised they had charged me and currently am waiting to see if they charge me a third time, the number i got to phone them is 441617680100, tried ringing them but i think we are about 8 hours in front so need to wait till they are open, hope that helps anyone else that has been stung by this company, jane

  • Sp
      19th of Nov, 2010
    0 Votes

    i have also had this problem. I ordered a trail bottle and not only did i not get that bottle but in 2 weeks they have taken more than $150AUD out of my account. my bank says that i need to contact them but they dont respond to any contact made at all.

  • An
      29th of Nov, 2010
    0 Votes

    i have same problem i ordered the trial pack they arwe taking moneyy out my account cant get in touch unbelievable trading standards bank cant do nothing

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