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The good, the bad, and the ugly - discover what customers are saying about Acai

Welcome to our customer reviews and complaints page for Acai. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Acai.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Acai's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Acai, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Acai. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
K
12:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Acai scammed

http://xat.com/acaiscams

this is the chat ive opended for all of us to discuss how to proceed with class action suit against this company and the scams they are doing..please join me... i will be in this chat m-f 9-4...and sometimes on sat.. im lookin forward to getting with you all to finally start this case...the states attorneys office in the 17th district in florida has and open case against them please make sure you register with them as if any damages are recoverd you will be reinbursed.. you can also contact me @ [protected]@yahoo.com

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J
6:39 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Acai cancelled the order but still billed

I ordered the product on the 16/02/2009 but when i got my confirmaburn.comtion e-mail i had been charged $24.95 instead of $4.95, so i contacted Mastercard to see if i could stop the transaction which they told me i couldn't, they advised me to contact the company to cancel which i did by e-mail to [protected]@acaiburn.com

Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.

Regards

Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue

--------------------------------------------------------------------------------
From: acaiburn.com
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt

Order Confirmation

Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).

Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): i have taken my details out!

Shipped to:

Manchester GB
0161
@yahoo.co.uk

Summary of today’s charges:

Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95

Your Shipment is estimated to arrive within 4-7 business days.

Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call [protected] and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).

Order Information

Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy

Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ewt

I was waiting for them to contact me back, they never did !
I went on the live help last night as i had a toncillectomy last tuesday the 24/02/2009 due to a cyst on my right toncil, this is what happend _______________

The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 4:34:25 PM EST
Chat end time Mar 2, 2009 5:06:20 PM EST
Duration (actual chatting time) 00:31:54
Operator Oscar

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME: Hi I have recieved an email today that i hadnt finished my order but i did my order number is 1004 could you please tell me when it was despatch
Oscar: Please wait for few moments, while I locate your transaction.
ME: ok
Oscar: I can see a paid order under your name and e-mail id. No, need to worry your order has been placed successfully.
Oscar: Your product has been already shipped on (2/23/2009).
Oscar: Orders placed in the United States will ship immediately and arrive in only 5-7 business days. International orders may take 1-3 weeks, depending how far the package has to go.
ME: when was it posted out
Oscar: Your product has been already shipped on (2/23/2009). ME: so i plased the order on the 16/2/2009 and it wasnt shipped until 7days later
Oscar: Your product was reshipped to you.
ME: re shipped ?
Oscar: Yes.
ME: y re shipped
Oscar: Because the original shipment was lost.
ME: how?
Oscar: We do not have those details with us.
ME: well why wasnt i informed
Oscar: The shipping department could not ship the product first due to the lost so they had reshipped the product to you on 2/23/2009 and you will be receiving it soon.
ME: y was i charged £24.95
Oscar: I would like to inform you that we ship international shipments via best shipping method which is much expensive. In order to secure your shipment and our authentic acai burn pills we charge an extra $ 20 for international orders. I
ME: well i will be sending them back as i sendt you an email re the charge and told you to cancell my order
Oscar: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the first shipment of the amazing acai burn product after the completion of the trial period.
Oscar: Your cancellation # is
Oscar: [protected]
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
Oscar: Please return the portions of Acai Burn Pills you wish to be refunded for to:
Acai Burn
PO Box 10233
Des Moines, IA 50381
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for "Delivery Confirmation". You will be provided with a tracking code - it is very important to PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is:
Oscar: 1004
ME: i will blogge this on the internet for other people to be aware of how you do buisness
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Oscar: http://acaiburn.com/terms.php
Oscar: I apologize, but everything is clearly stated in our terms & conditions.
ME: well if i dont take delivery it will go back to you
ME: i spoke to my card provider and they told me to send all corrospondece to them and that they would deal with it
Oscar: You have to send back the package which you will receive to above given address if you won't wish to get charged.
ME: well it states from our post office that if it hasnt been picked up in a week it will be sendt back to where it came from
Oscar: ok
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
ME: when i sendt the email re my order as i wasnt happy regarding the charge of £24.95 i did it through this as it said you would recieve it as soon as the office opened and it was within 1-2 hours of placing the order
ME: sorry no it was through email
ME: please can you give me your email and i will forward it to you
Oscar: Our e-mail address is [protected]@acaiburn.com
ME: that was the email i sendt it to
THEN I WAS CUT OFF BUT I COPY AND PASTED THE WHOLE CONVERSATION AND PRINTED IT AS WELL THIS IS WHAT I SAID AFTER I WAS CUT OFF WHICH I DIDN'T KNOW UNTIL I LOOKED IN MY MAIL AS I HAD CLICKED TO HAVE THE CONVERSATION MAILED TO ME WHICH IT SAID IT WOULD BE WHEN FINISHED ME : that was the email i sendt it to

ME: Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will. Regards ME Acai BurnThis product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled. All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations. Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer! Greatly encourages weight loss Boosts metabolism and increases energy levels Reduces constipation, gas, bloating & fatigue Re: Your AcaiBurn Receipt ME ViewMonday, 16 February, 2009 13:09:04To:[protected]@acaiburn.comCc: Find:

ME: as you can see here i am being truthful

ME: hello are you there

ME: hello

ME: i dont want the order as i said in the above email

ME: i will stay on until you sort my problem out

ME: hello i have forwarded my origional email from the 16/02/2009 to [protected]@acaiburn.com and asked them to give it to Oscar at live help

ME: it is now 22.26pm can you please respond to me

ME: hello are you looking in to my email? its now 22.32pm

then i closed chat!

I then went back in to Live Chat and was connected to Rosie, she cut me off straigh away as i never recieved chat transcript i then closed chat with her and opened chat again and it was Oscar again! this is what the conversation was

Transcript of your chat mark AddMonday, 2 March, 2009 23:23:32To: ME
Cc:

Find:

The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 6:17:32 PM EST
Chat end time Mar 2, 2009 6:23:32 PM EST
Duration (actual chatting time) 00:06:00
Operator Oscar

Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME : Hi again did you recieve the email i forwarded to you
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: The e-mail is replied by our e-mail department we are here on chat service, you will receive a reply from them within a few hours.
jette hirshals-Fleming: ok well can you thank Rosy for her reply
Oscar: Sure.
jette hirshals-Fleming: this was what i said after you cut me off
Oscar: I did not cut you off.

I then came out of chat as i wasn't getting anywhere with them.

I DIDNT RECIEVE ANY E-MAIL FROM THEM LAST NIGHT OR TODAY BRITISH TIME I DID FORWARD THE E-MAIL I HAD SENDT ON THE 16/02/2009 AS YOU CAN SEE

Re: Your AcaiBurn ReceiptJette Hirshals-Fleming ViewMonday, 2 March, 2009 22:18:57

Can you please pass this on to Oscar from live chat.

--------------------------------------------------------------------------------
From: ME
To: [protected]@acaiburn.com
Sent: Monday, 16 February, 2009 13:09:04
Subject: Re: Your AcaiBurn Receipt

Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.

Regards ME

Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue

--------------------------------------------------------------------------------
From: acaiburn.com
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt

Order Confirmation

Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).

Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): [protected]

Shipped to:

Manchester, Lanch GB

@yahoo.co.uk

Summary of today’s charges:

Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95

Your Shipment is estimated to arrive within 4-7 business days.

Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call [protected] and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).

Order Information

Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy

Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ew

Read full review of Acai and 87 comments
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romey
st louis, US
Aug 25, 2009 9:14 pm EDT

Product sample sent and within 4 days rec'd 2 full bottles and a charge of $139.97. No one answered the phone, eve, and a response to my e-mail said my complaint had been submitted to a rep. When I called and finally reached someone, she laughed and said no one reads the fine print. There WAS no fine print. I felt very ill after trying it for a few days. They should be shut down and the product examined for health concerns.

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mba
Miami, US
Mar 11, 2009 8:56 pm EDT

I ordered 1 bottle of acai for like $3-4 and that was ok then i got a charge out of nowhere for $79.90 - and they said they'd give me a refund - a month and a 1/2 later and still nothing. Every time i call i am on hold forever then they xfr you to customer sevice onkly to get disconnected and have to go through it all over again. Then they are closed at night, and do not respond to any pf the emails. I did not even know they had a website. What a complete scam. I am about to report them to the better businesss bureau - i want my $ back.

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Dena in Cal
vacaville, US
Jun 21, 2009 11:58 am EDT

I ordered a procduct for them at postal free month trail? Never got the item and my Visa was charged $5.95 $64.95 $24.95. There are 4 different phone numbers on this company and they just take messages. The VISA company said the well not send it back for I joined there CLUB. Next letter to the Better Bus. Buearu. I am a widow/disabled and on a fixed income?

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no more 4 me
Byrdstown, US
Feb 07, 2011 6:53 pm EST
Verified customer This comment was posted by a verified customer. Learn more

First of all a link was going around on facebook, it takes you to a website that says its a "free trial" for a low shipping rate of .99 & 1.50. Then I got a "thank you for your order" noreply email stating $149.95 as the transaction amount on 1/4/11. My acct. was chgd. the above amts. plus $99.95. It was 2 separate items, the other being a "colon cleanse" capsule. The confirmation page for that quickly disappeared before I could print it out.
I did get ahold of someone who said that the amts. were already in the system but that he would put in there no further orders to be issued. But today there is an unauthorized chg. from Fri. I guess of $49.95 which I remember that was the amt. for future mo. purchases. I never rcvd. all the order just the cleanse. I've sure learned an expensive lesson. I emailed my bank and told them that the chg. was unauthorized. I need to email them again and hope they didn't let it go thru. I ttied the acaivitaboost website and a msg. appears stating the the offer is no longer available and to contact cust. svc. but no tele. no.
My online stmt. shows the name as Youth Nutrition. I also had the name "trytadalafil" written down which I think is where one part of the order comes from. These people need to be stopped even though they'll probably just open under another name. Well I'm not going to bite on any of these so called "diet aides".

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plmiller
Vancouver, US
Mar 08, 2009 2:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As with Bromolite, accepted 30 day free trial for S&H $1.95. Agreed to tea $34.99. No confirmation received, no product received, but charges to my account. No answer at phone numbers, now additional $79.95 has been taken from my checking account - not authorized. I no longer want these products - but need to be refunded.

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c foutch
Uncasville, US
Dec 17, 2008 8:42 pm EST

I agree with all the things i read here i too did order these diet pills unaware of the additional charges that would appear later in my bank account so when i found out about the charges i called the company to have them stop the charges to my account and i got told the only way to get my money back was i had to order another bottle next month for 49.99 and that was the only way i would get my money refunded. As an added bonus anybody that ordered the colon cleanser they also will do the same thing as acai aslim as far as billing your account for charges without telling you.

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skippymac
Harrisburg, US
Dec 28, 2008 6:42 pm EST

This company does not answer their phone during their listed working hours. I sent them an e-mail trying to cancel my order and they waited 3 weeks o reply. In the meantime I had 2 online chats with support personnel who told me they were going to refund the money they charged me without ever sending me more product. It has since passed the 5 to 10 days I was to wait for my refund and I have seen nothing. These people are crooks. DO NOT USE THEIR PRODUCT AS IT WILL COST YOU $88+!

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ratar
, US
Sep 21, 2011 8:20 pm EDT

I thought I was ordering Acai tablets for £2.95 I recieved an email confirming this but when i checked my bank account a month later i realised they had taken £129.48 i phoned them up and was told i had to cancel with in so many days i have now paid for a years subscription, and there was nothing i could do.
I logged into the account had a little look i thought if i've payed then i will use it, I now can not log in.
I came across this website and found others have had the same happen to them.

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susanpariseau
Peachtree City, US
Feb 22, 2010 8:02 pm EST

I don't know if the http: I have listed is the complete web page address this is all that is visible on the far right hand side of the paper, with the return instructions my son received at his email address of mustang2008s@aol.com.

AcaiSlim was ordered, several bottles were received in Sept 2009. Moneywas withdrawn from my checking account, via my debit card. I called cancelling the account, prior to the end of the trial requesting product return instructions to obtain a refund. I was told another pkg had been mailed and my account was due to be charged again. A refund could not be issued until all items were returned. I returned the first package on 10-31-2009 the second pkg on 11-10-2009 using RMA #[protected] as instructed. The return address was AcaiSlim USA, 22100 E. 26th Ave. # 100, Aurora, CA 80019. I have a phone number of [protected] I found using Google. I called the number today, [protected] and was told that they have not done business with AcaiSlim USA in some time now, stating they had never processed orders at this number, I distrust that last statement. They advised me to look back at my bank statement to locate a phone number or call my bank and ask them to do the same. I relocated to 9106 Merrick Drive, Peachtree City, GA 30269 in Oct 2009. The second pkg was forwarded to me at this address. I also have Acaiforcemax.com and support@acaiburn.com on the email return instructions I received. All items were returned as instructed. The email states, the refund will be processed within 10 business days of receiving and processing the product back into our Warehouse. I have my receipt and the U.S. Postal Service Delivery Confirmation Receipt stub as well as the email in its entirety. I have attached the return instructions and the recipt from the USPS. If you have a phone number I would appreciate someone contacting me at the number I provided. Thank you I hope this information is useful/helpful.

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Marta Sovyanhadi
,
Oct 17, 2008 8:00 pm EDT

Please send me no more pure acai.How to return the 2nd shipment that you have sent to me. I did not want the 2nd shipment. Do not trick me please! I am not happy with your products. Thanks
Marta Sovyanhadi-3809 McEwen Dr. NW-Huntsville AL [protected])

Congratulations On Your Purchase of PureAcai!
Your product will be mailed within the next 48 hours, please look for it within 10-14 business days. You will also receive a confirmation email. If you do not receive an email within the next 24 to 48 hours, please contact customer service at acai.performanceproductsusa.com/contact.php.

Please keep your payment reference number of [protected] for your records. The charge for your product will show up on your credit card statement as L89 Nutrition. Please recognize this as a legitimate charge. Thank you!
Support Phone Number: [protected]

ComplaintsBoard
S
7:10 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Acai Scam

I want to share what a site called acairesource.com that person there shared.

Two different websites, but the same product. I ordered from one website & was charged from both. I have an online “chat transcript” where the Representative denies knowledge of one of the website products. I am reporting them to the FTC for “Fraudulent Billing Practices.” Please go to the following website & file your complaint: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en#last

Please note, the Better Business Bureau is a wonderful organization, however - they ARE NOT the long arm of the law - they are a CLUB! The FTC IS THE LAW! PLEASE file your complaint. Thank you!

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diana belmer
Cincinnati, US
Jan 05, 2010 12:52 pm EST

USA Credit is trying to ripp me off for 149.50 without my authorization. I wiil reort this company to my attorney and the Fed. Government. USA Credit I strongly suggest you not touch any of funds in my accouunt.
Sincerely
Diana Belmer

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Veronica Sevil
Doncaster, GB
Nov 22, 2009 10:15 am EST

i ordered a free trial sample of acai i have now recieved a further 3 bottles of the pill which i have not asked for.I am not employed at the moment and cannot afford to buy things like this.I will accept these this time because I dont want to mess about sending them back.I do not want anymore and I will be letting my Bank know not to pay you for anymore
yours
Veronica Sevil
Doncaster
GB

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NEConsumer
, US
Nov 16, 2009 9:52 am EST

I canceled yet they still charged me 139.00. They say I didn't cancel. At least the rep on the phone was nice and explained about the refund and explained how to get it.

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little girl
, CA
Aug 26, 2009 7:38 am EDT

I also ordered some samples of acai berry and life cleanse by Viv3 at the amount of 3.95E for the shipping and 2 weeks after, I received 3 bottles at the price of 130$ each. I never ordered them. I think I'll need to cancel my credit card. They are unhonest companies and Beware of them!

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Ed69
Hamburg, US
Aug 05, 2009 7:38 pm EDT

Always read the fine print cause that's where they screw ya! what a load of garbage this company is! These are tough times for people and they still want more out of you just because you want to try something to make yourself a little more healthy. It's a sad sad world we live in.

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cball
Buckeye, US
Aug 05, 2009 12:02 am EDT

I ordered the free sample and before I even receivedit and try it, my account was charged and more was being shipped to me. I have been trying for over a week to cancel this and was told I was not able to cancel with out filling this form out. The disclaimer on the product is very miss leading and it very hard to find. I think this is false advertisement and the company is taking advantage of people in dispair.

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lynda dickinson
Hull, GB
Jul 29, 2009 11:34 am EDT

I was recomended these herbal tablets to HELP with wieght loss, I was told ony the postage has to be paid.£12.52
These did indeed come if later then promisted, but sence I have been charged an extra £50.94 for items not ordered or recieved.

I want this refunded A.S.P. and my details removed from there files.

Please help me with this,

L Dickinson

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décu
Ste-Adèle, CA
Jul 28, 2009 3:13 pm EDT

Je veux annuler l'envoi de produit. C'est la deuxième fois que J'essaie. Vous ne prenez rien en note et le délai est à expiration.

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sally kowalczyk
Orland Park, US
Jul 27, 2009 5:14 pm EDT

company is a scam( using as seen on Oprah and DR. OZ) I ordered 1 bottle of Acai diet pills it was a trial offer just pay shipping of $4.95 then a week later they sent 2 more bottles which I did not authorize or request and got charged $139.97. I tried to call numerous times and only get answering service who promises that someone will call me back, but so far I have not heard from them. Can someone please help? This company is scaming people.

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stacey1
, US
Jul 25, 2009 12:01 pm EDT

Ordered free acai trial. Cancelled to avoid further shipments. They didn't tell me that you also had to cancel the fitclique membership, which I didn't know came along with acai. Had unauthorized charge on my credit card for $19.99. Contacted the fitclique. They wouldn't help me out until I mentioned the better business bureau. They then took the charge off.

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Acai charged on my bank account

I ordered 2 trial bottles of Acai Noni and Acai Burn. $4.95 each. I checked my checking account and I had been charged $82.27 twice which I didn't authorize. The acai slimming diet refunded my $82.27. I'm having a difficult time locating the other party and when I call I'm getting the run around. I can't afford these charges and it's going to make my checks bounce. Please help me. All I have is on my bank statement is Pre Auth Dri*Reg.NetLoc: Regnetord.commn. Can you please help me? Thanks

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tissi99
Brunswick, US
Jan 21, 2009 3:23 pm EST

I have the same with the same company, charges of $89.34 against my account, without my permission, they just went in there and took it. They hang up on me when I call and do not refund the money. I ordered mine on Dece. 30, arrived Jan. 4th, I did not even had 14 days free trial, as on the 14th of January they took out that amount. I am on SS, and my food money is gone. It has been the biggest scam I ever fell into. Their ad says "Free 14 day trial", but look what happen. I hope someone can help me. I surely hope so. I know they are located in Utah, however they have a postal permit from Ft. lauderdale, Florida.

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grldollies
Casselberry, US
Jan 20, 2009 2:01 pm EST

Beware! Fit Factory, Fit-Fac.com selling Acaipure and the Colon Cleanse MD, Diet Offer Store, Supplemen Nevada Free Trial Ad on Fox News about the Oprah diet, Health Page SCAM. Two Products from Florida but billed from Nevada & Utah.
Today 1/20/09 - I called Fit factory [protected] which was a bad #, but my Credit Card Co gave me [protected] and they gave me Acaipure, Ph # [protected] which is Dynamic Health Products Inc. 12399 Belcher Rd. South, Suite 140 Largo Fl 33773. They stated that they are not associated with Fit Factory anymore. If I send them the sample back I received I will not be charged for the item. The free sample was not free but only a trial time to try it. The Rep at least sounded nice on the phone, but we will see. She said she would also refund my shipping charge. I thought I was getting free samples to try as everyone else was led to believe by the ads. Acaipure charged me $4.95 shipping on 12/24 and Fit factory charged me $29.95 & $1.17 Total $31.12 on 1/15/09. It would be nice to know if the Acaipure product was ok. I’ve bought Herbs on line like through Amazon before that was hard to get locally, but to be safe I am sending the Acaipure back. It is too bad they got hooked up with Fit Factory – if they are Legit.
Colon Cleanse Md product trial sample with only a couple of pills in it arrived the end of the 1st week in January and a full bottle arrived a week later. I was charged $3.95 by Diet Offer Store on 12/24/08 – [protected] UT and I was charged $89.31 from Supplemen Las Vegas Nevada on 1/7/[protected]. I talked to Anne P @ the Supplemen # [protected] about the Colon Cleanse, I asked her to remove me from any auto billing, I did not agree to this and I also asked her to give me a address to return the unauthorized item. She gave me as a address: Fulfillment Center 4650 SW 51st St, Suite 711 Davie Fl 33314 which just happens to be Colon Cleanse MD’s address too. But they have in the out of state listed ph # [protected]‎. Note a reverse Phone # Look-up shows that the ph # is to Creative Edge Marketing. PO Box 1159 Sandy, Ut 84091. Intelus lists this Ph # as Midvale Ut. Area.
I have put the January charges on dispute as they were not authorized. Even though I misunderstood or was misled about a receiving a trial sample, which was to all of them a trial period I did not dispute the shipping charges even though I should. I hope this info helps

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Acai e-commerce deceptions

The website www.natural-acai-berry.com offers a free sample of a diet supplement. When you place the order you are told you will have to charge the shipping to your credit card so you have to enter it. It's only about $5 so you enter it. The site looks secure and reasonable. There is no indication at the time of charge or when looking at the "free" sample information that you will be joining a "diet club" where your credit card will be automatically charged $70 or more every month. I found this out after the fact. The "terms and conditions" at the bottom of the home page opens into a pop-up telling about the "club" and automatic charges which are not otherwise visible. I've cancelled the charge card that I put the shipping charge on and hope that will prevent the future charges from starting as they've done to so many others. However I wanted to complain on behalf of everyone that this website is suckering in with their "free sample" that hooks people unknowingly into being charged $70 and more monthly. They're preying on unsuspecting people and it's disgusting.
The address I found in their hidden terms and conditions is : Cheshunt Overseas Ltd, PO Box 642, Charleston, Nevis, West Indies, St. Kitts.
After doing online research I found at the UK Guardian newspaper an article saying that Cheshunt is an offshore tax dodge owned and thus operated by Tesco, which is a reputable UK grocery company. If it's any help I found an address on them: Tesco, Customer Svce, PO Box 73, Baird Avenue, Dryburgh Industrial Estate, Dundee, DD1 9NF (It's shocking that a retailer with a good reputation internationally is related to a low cheesy online swindle like this one.)

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qwerty00
Saanich, CA
Apr 05, 2010 4:46 pm EDT

So who's fault is it really. Is it the consumers who check the box stating the Terms & Conditions have been read and agreed to, but never did fully read and/or understand what they have electronicaly signed OR the businesses that take advantage of folks that agree to things too quickly. You may notice that unless you do agree and complete an "electronic signature" you will not be able to complete the transaction. I have yet to find in any Terms & Conditions where you may agree to only some or part of it but if I did say I agered, I didn't really mean it. If the company does't have Terms and conditions before confirmation- Buyer Beware (this is a very old saying and most peoply have heard it but believe it must be meant for less savvy consumers other than themselves). Did you websearch for ACAI complaints before offering you credit card number? Ah, couldn't take the extra 5 mins that could slow down getting your 5+ days for delivery. So, live & learn. Watch out in the future and Do NOT SIGN or AGREE to anything you haven't read and understood!

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DomAnna
, US
Mar 22, 2009 3:46 pm EDT

I got suckered into the $4.95 trial sample from CHESTNUT OVERSEAS, LTD. I never received the sample, but about 2weeks later I got a 60 capsule order for $69.95 plus tax. I called them and the guy said he was in Nevada, but I think he was in the FAr East. I got the run-around and he finally said I should send back the capsules and they'd credit me with my credit card co. This is a major scam, so take my advice and don't do the trial offer. Now I'll have to file letters with VISA disputing the charges, etc. Where are the rergulators when you need them?

dec4566
dec4566
Cleveland, US
Feb 10, 2009 9:08 pm EST

This company is most definitely a sophisticated scam. When you go out to their website, you are supposedly signup up for a 4 day trial of their Acai Berry. If everyone would bother to read the Terms and Conditions as you say, they will find that as soon as you hit the submit button, you are automatically signing up for their monthly paymemt and you only have 14 days to cancel. Let's see, it takes a day or two to ship, transit time by the USPS, and guess what, more than half your time is gone is gone before you even receive the product. Then, you have way way less than 10 days to finish the trial, before they are charging you $69.95 for the next month's 30 day supply. In the meanwhile, if you happen to catch on to their practice and try to call them, they don't answer the phone.

For everyone's edification, run a BBB report on Cheshunt Overseas LTD and Real Solutions Labs. You will find they both are the same company and have a BBB rating of F. You will also find if you check it out that the P.O. Box in Sparks, Nevada, is a P.O. Box at Mailboxes, etc. They also have a shipping place in Florida, and Real Solutions in Texas and one other place.

Also in their terms and conditions, they state ALL SALES FINAL, and there are no returns for any reason whatsoever.

If you have been victimized by these sneaky devils, dispute the charges with your credit card company as fraudulent. Make sure to return the product anyway. Don't let these people rip you off for $70 for no legitimate reason. There are plenty of other Acai Berry suppliers who charge similar monthly rates, but you can cancel with them if not satisfied and return the product for a refund.

You will also find on further research that Real Solutions Labs is running a website called myhoodiacut.com. They are being sued by Virksen Biotech for trademark infringement of their Hoodiacut. On the natural-acai-berry.com site, it says they are located in St. Kitts and Nevis. This is about as good as all the Nigerian ripoff scams people fall for.

So, Buyer Beware! I wouldn't touch these people with a 10 foot pole. People need to file complaints with their local attorney general's office and department of consumer affairs if you have been taken by them. I suspect their $69.95 for 3o days of pills probably doesn't cost them $10 to make.

Their terms and conditions are deliberatly written to nail you for $69.95 before you even have time to react and cancel regardless if you read them or not. It is true than most people don't take the time to bother to read the terms and conditions and they are getting nailed for it and taken to the cleaners by this company that knows how this works.

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Peggy
Powderly, US
Jan 14, 2009 11:53 am EST

Please tell me how to get in touch with this company to cancel, the phone is always busy?

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Dennis
Savannah, US
Jan 06, 2009 2:44 pm EST

I really appreciated the comments posted by Lynn B.. I was just ripped off by Acai and will never send for a "free sample" again
on the internet. The information you provided was very helpful and appreciated.
Thank you.

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