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Acai Berry Nutrition

Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

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I ordered trail size paid shipping charge of 4.95 12 days later there a 69.95 charge on my bank satement call the number associated with the charge spoke with albert he said did you read the terms and conditions you have to cancel within 14 days of placing your trial size order and u order 12/4 so, its after the 14 days so I said today is 12/17 it hasn't been 14 days and I would like to cancel he said you are exactly right it hasnt been 14 days I will take care of reversing the charges from your credit card I am still waiting. c english 1126 e 83rd street chgo ill 60619 email cenglish [protected]@ hotmail.com

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405 comments
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, PL
Apr 10, 2009 9:05 am EDT

To call them you can use skype, just put some credit on your account. Real cheap per minute, a little over a penny.
To cancel from outside USA:
-Acaiburn [protected]
-Insider Secrets To Weight Loss [protected]
-Comprehensive Weight Loss E-book Package [protected] am to 7pm mountain time so 2pm to 2am gmt)

I called Acaiburn and the lady told me my account was permanently canceled, said she refunded me the $59.95 (takes up to a week for the money to come through) and said no further charges will be made. I hopeShe wouldn't refund the $25 for international shipping even though I never actually recieved the product.

The rashes and other side effects may not necesarily be the fault of the product. It conains many ingredients and you may have an allergy to them without knowing, they're not common ingredients. Plus many things react bad with contraception pills. But I don't know enough to judge either way. It's not a miracle product, you need good excercise and healthy diet while taking it, just like any other weight loss pill, however, this one is particularly troublesome in terms of payments.

General advice is not to order to avoid money trouble.

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harry
rr#3 weymouth, CA
Apr 08, 2009 10:58 am EDT

i though this product gave you your money back but they still charged me. Does anyone know of the address to ship the product back to them and they also had partners stores that were charging me and i had to call them. Need address to return the product and hopefully get my money back. They told me to insure the product to send it back does anybody know about this? Thanks

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trsejada
, NZ
Apr 08, 2009 4:20 am EDT

I live in New Zealand and was charge over $50 for free trial i dont know how to get a hold of them and i cant find their on line chat that they say you can go to i cant afford to be charged again i have kids to worry about. Can someone tell me how to get incontact with them

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Ann
Hilo, US
Apr 07, 2009 8:46 pm EDT

Thank you for the info. will write to the Attorney General and file a complaint as I agree they should not get away with this.

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Ann
Hilo, US
Apr 07, 2009 8:32 pm EDT

Did they tell you that you needed to return your trial bottle back to them in order to get your account credited back? They told me that I needed to send it back to Acai Burn USA; PO Box 10233; Des Moines, IA 50381 via
Insured and Delivery Confirmation Mail and then they would credit me back $59.95. I hope this is correct.

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Ann
Hilo, US
Apr 07, 2009 8:22 pm EDT

They told me that you have to call the other 2 companies to let them know you would like to cancel. Just like me I did not know I was signing up for these other 2 companies and they refuse to refund your money. I will be writing to the Attorney General in Iowa to have this companies stop selling there products because they are scaming all of us. Also they never told me I had to return my trial of the Acai Burn and they charged me for it in full even though I had cancelled within the time limit. This product does not work at all.

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Mrs T.Watts
, GB
Apr 07, 2009 12:37 pm EDT

I have exactly the same problem

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Acaiburn headahce
, GB
Apr 07, 2009 12:11 pm EDT

I have had my cancellation number for two weeks but never received my goods. How can i cancel if i have nothing to return and they are still taking the money.

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jen j
Colchester, GB
Apr 06, 2009 3:51 pm EDT

I am an idiot i just ordered the stuff and thought as soon as i clicked 'buy' [censored] how do i cancel it how stupid of me so im from the UK i tried ringing them and can't get through does anyone know the code i would have to use to call from uk. If i contact my bank can they make sure Acaiburn take no money?
im extremely worried and to hear it's made so many people ill is distressing the things we will do to shed a few pounds is so silly think ill choose the gym anyday after this.
any help or advice would be greatly appreciated

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Alison Thornton
Maesteg, GB
Apr 06, 2009 7:41 am EDT

I have not recieved any AcaiBurn but the money was taken out of my bank on the 17th March but it wasnt $4.95 it was £18.39pence i would like to know way that amount of money was taken out. I hope to receive the product but i do not wish for you to take any more money out of my account.

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fawz
, BH
Apr 06, 2009 6:06 am EDT

i talked to someone on live chat and he said that i was cancelled from automatic withdraws but they charged me upto now more than 100$
and the pills actualy made me gain more wieght and they still cut more money, what can i do now?

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laura
Wishaw, GB
Apr 04, 2009 7:10 am EDT

I too had ordered the FREE trial that costed me £18.00 and then another charge for a monthly subscription for £42.99 and a further £7.99 for a membership fee that i do not have! and that i did not sign up for, i think this is a discrace what they are doing.

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Sarah
, US
Apr 03, 2009 11:02 pm EDT

I have had the same experience. I didn't sign for the 14 free trial, instead I selected to buy 3 bottles and paid $120 upfront. When my credit card statement arrived, I found I was charged $126.95 instead which is still ok as I think that may be a shipping fee - though I believe it said free shipping at the time I placed the order. But I was supprised to see 3 other charges in the statement - a $6.95 web access fee, a $4 foreign transaction fee, a $1 transaction fee. When I called Acaiburn, they said when I placed the order I signed in for 2 programs (insider secret, comprehensive weight loss) and I need to talk to them to cancel the membership. I have never signed in for the program, but the Acaiburn woman insisted that I did. I got the 2 telephone numbers from her and called the 2 companies. Yes, they told me they have my name as their member. I told them to cancel and refund me the fees, they said they would cancel my membership, but would not refund me for the first month fee as I didn't call them within 7 days after I signed in. How would I know that I need to cancel for something I have never signed in? I think the whole business is a scam.

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Leigh
Port Macquarie, AU
Apr 03, 2009 4:01 pm EDT

I too have been fooled into purchasing Acaiburn. I live in Australia and was charged 24.95 for shipping. That was nearly four weeks ago and I still have not recieved the product. I spoke to livechat the day afterI placed the order to enquire about the money exchange rate and to ask what had actually been debitied from my credit card. I was told the product had already been shipped...where is then? I went online yesterday and unsubscibed but will that even work. My biggest fear is that they now have my credit card number and will they continue to debit the 59.95 per month for a product that obviously doesn't exist. Now I can't even find the livechat link so I can ask there scammers what the hell is going on...

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Marja
Enfield, GB
Apr 03, 2009 8:15 am EDT

An utter and total scam! I have tried to cancel my subscription: only managed to get through once. That was a couple of weeks back. There used to be a Skype connection listed which has now been taken off their site. I have today called my credit card company to block any further money to be taken out by this company and they will try to get some of my money back via a dispute procedure. They have received more complaints from other peole about the company. Today I have tried to contact them again and when I ring the number, it either tells me it is incorrect or there is no answer. The 24/7 life online help has been off line for most of the day which seems very strange indeed: I am starting to think that maybe they have done a runner! I won't rest however, until I know that no more money has been taken from my account. I hope they will be traced down and put behind bars for their fraudulent activities and from taking advantage of honest people who, like me, really believed the product might work and gave it a try. By the way, I only received the trial bottle and no other supplies! Plus I wish, like many of you, I had seen this before ordering in the first place!

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Marc
Dawlish, GB
Apr 02, 2009 3:34 pm EDT

Hi have had the same problem, i orderd the same FREE two week trial and paid 24.95 = £18.06. This amount was taken automatically on March 10th, and yet still no package. Then just two days ago a furthet £42.99 has been debited from my account. When i tried to ring the tel number which is situated at the bottom of the website it said this number cant be connected. This company are a joke and a scam. I have spoken to my bank and cancalled my card n the fraud investigation team are on the case,

Marc

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Naz
London, GB
Apr 02, 2009 7:49 am EDT

ACAIBURN.COM SCAM SCAM SCAM

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Naz
London, GB
Apr 02, 2009 7:06 am EDT

what's the code for those numbers! I live in the UK and the call doesn't go through! help please I keep getting charged ive nearly been charge over 100$ so far

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Naz
London, GB
Apr 02, 2009 7:01 am EDT

SAME ###ING THING IS HAPPENING TO ME NOW! I REPORTED TO MY BANK AND THEY PROMISED IT WAS DEALT WITH BUT GUESS WHAT THEY DIDNT BECAUSE THE COMPANY DOESN'T EXIST ITS A ###ING SCAM THEY CHARGED ME FOR FOR THE NON FREE TRIAL WHATEVER ### THAT IS WHICH SAID WAS ONLY 5$ BUT ONLY WHEN I ENTERED MY CREDIT CARD DETAILS IT CHARGED ME 25$ THEN FOR INSIDERSECRETS THEN EBOOK THEN FOR ANOTHER THREE MONTHS ACAIBURN SUPPLY! WHAT THE ###! LET'S GET THEM SHUT DOWN PLEASE DO NOT FALL FOR THAT NONSENSE THE COMPANY DOES NOT EXIST WWW.ACAIBURN.COM IS A FRAUD

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beths24
, NZ
Apr 02, 2009 2:25 am EDT

I want to cancel my membership but I am the same as 'thommeny'. I live in New Zealand and cannot access the live help and the phone number doesn't seem to go anywhere. The pills have been working for me but after charges are converted to New Zealand dollars I just cannot afford it.

How can I cancel my account so that they stop charging me?

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Branndi
Casper, US
Apr 01, 2009 6:31 pm EDT

This company has charged me twice for product that never arrived. I also have incurred international charges. I had to cancel my bank card. The company is not trust worthy and the product caused my face to break out in what felt like sunburn and then turned to a rash of water blisters a few days later. When I called the company I did talk to some man that hardly spoke English. He assured me the charges would stop and I would not receive any more products. He was right I received no more product but the charges never stopped. That was two charges ago. So far I am out about $200.00 that I hope to get back by filing legal fraud charges with my bank. NOT A GOOD COMPANY OR PRODUCT! BEWARE!

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deedra
, US
Apr 01, 2009 4:58 pm EDT

well, after reading everyone else's comments I guess I already know the answer to my question I wont get my money back... :(

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Peter Katona
London, GB
Apr 01, 2009 12:25 pm EDT

Look at my complaint of March 30 but search under "acaiburn complaints" (sic!), not "acai burn complaints". That tells you what you signed on to and what can be stopped...
Peter Katona
United Kingdom

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RUBY
Birmingham, GB
Mar 31, 2009 8:22 am EDT

its true they are bloody scams iv always been told never to fall in this trap but guess iv learnt my lesson now shame it had to be this way! they been charging me £42.99 for the last 3months and i only recieved my free trial an I DID CANCEL MY SUBSCRIPTION WITHIN 14DAYS BLOODY ###!

RUBY UK

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claritadeb
Brighton, GB
Mar 30, 2009 5:59 pm EDT

I agree that this is a harsh lesson into reading terms and conditions. Thanksfully I found this site and cancelled everything promptly. I have not been charged anything other than the shipping which I am writing off as a stupidity tax for falling for this.
As a precaution, I have cancelled my card. A small price to pay for potentially something so stressful.
Thanks to everyone posting on here. You have saved my bacon.

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thommeny
Sydney Metro Area, AU
Mar 28, 2009 10:59 pm EDT

Cancellation is not easy - And I have read the terms and conditions!
I am trying to cancel my membership, however I do not have access to the on-line helplive help option available on the Website, 8:00AM to 5:00PM MST seven days a week. Or I am finding it difficult to locate. I am located in Australia and I have tried the telephone number - with no response. There appears to be no mailing address.

I placed my order on the 12/3/09 and have still not received it.

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Amy
Canberra, AU
Mar 28, 2009 7:52 pm EDT

Im living in Australia and I'm trying to cancel my Acai Burn free trial and I dont know how... Ive tried calling the 1800 number but it wont work because i live in Australia and i cant find the link to their live chat to cancel it that way either... I can't afford to be charged :S can someone please help me out :_(

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reka harris
Crestview, US
Mar 27, 2009 7:38 pm EDT

well i just got mine taken care of, they charged my card 10 times, when i spoke of a attorney they wanted to change the subject and trashed my account. But the only thing is they gave me another address to sent it back to po box 10233 De Moise, IA 53081. And when i told them i heard that this was a scam then they really got me off the phone. I too got really sick, I was taking this and i was on yaz a birth control i felt soooo sick and before i had regular periods but we i start taking this stuff i was all messed up i stop taking them after a week my period stayed on for a month a half. My doctor put me on pills to make it stop still didn't work. Then it just went off. And i only took this stuff for a week, and stop. Don't get this stuff just lose it by working out.

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Feroza Gaba
Blackburn, GB
Mar 27, 2009 7:36 pm EDT

I have to agree with beth, i myself have fallen for this scam wher i have no details of what company i have purchased the AcaiBurn, I have not even received the product but have been charged for it . I was told i would be charged $4.95 but was charged £18.95, i have no way of stopping the shipment either because the phone numbers they had provided to me do not seem to go through, the numbers they gave me were [protected] and [protected]. I will never fall for something like this again

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carol
North Hollywood, US
Mar 27, 2009 1:32 pm EDT

somebody should do something about this company, they are stilling money from everybody, if you count $5 here and there it adds up!
My case was the web access fee, the same day that i called to cancelled the acai burned i called the web access and spoke to a lady name Natasha, and for some reason she couldn't find me on their system, so she told me that She thought I wouldn't get charge, and not to worry, later I found a charge on my credit card, for both the acai burned and the web access fee.
When I called for the acai burned and gave them the tracking # they reinbursed the money, but when I called for the web access, they wanted the confirmation number for the cancellation and I didn't have any, because since the lady couldn't find me, and told me not to worry, I know it's only $5, but if you add up all the time they are doing this, they are ripping people off. When I insist on speaking with the manager they put me on hold for like 10 minutes to see if i'll get bored and hung up, but i waited, and the manager still told me that i wouldn't get no refund because i didn't have no cancellation #. I ask him if there was anybody with the name of Natasha, and told me that they were few people with that name, it's not a common name, but what a coincidence right?
Please let's do something to avoid that other people get rip off like a lot of us already did!

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Tait3403
Saint John, CA
Mar 27, 2009 11:36 am EDT

I ordered online for the 14 day free trial, after 3 weeks i called the number on my order summary [protected]) and they had said my next three months worth were shipped out and only one payment was made which was for the 1 of 3 bottles that were in the mall...i continued to cancel anymore payments or shipments and the lady kindly explained just to send back the other two and i wouldnt be charged and further. I was also given a cancellation number. Doesnt appear to be a scam to me but i'll see if anymore payments are taken and i'll comment again at a later date.

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jacqui
London, GB
Mar 26, 2009 1:25 pm EDT

i orderd a free trial of acaiburn and have not received it my order number is [protected] can u please cancel my order!

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Smallie
london, GB
Mar 26, 2009 12:32 pm EDT

Agreed! Worst company ever! And it makes it worse that there's no actual "company", no manager, or anybody you can talk to with authority to do anything for you! I ordered my Acai Burn in the beginning of February and it never showed up. I waited for 4 weeks in the meantime e-mailing to see if there was any way of trackiing the order, and of course there wasn't! I finally gave up and insisted that they give me a refund. It's been 2 weeks now and still nothing. On top of that I've got all these charges from their 3rd party companies, that neither company will refund either. I've bit the bullet on those charges, but Acai Burn still hasn't given me a refund for the $24.95 I spent on SHIPPING for the Acai Burn that I NEVER even received. So basically, I'm being charged by 3 different companies for a services and a product that I haven't even seen, let alone used!
Total rip-off, hopefully people will do some research and see these forums before ordering from them, I really wish I had. Don't do it! It's a total scam and a complete waste of money!

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whatevfs
, US
Mar 25, 2009 8:23 pm EDT

This posting is stupid. Like this company REALLY is legit and just wants to sell Acai Berry products. It has nothing to do with trapping stupid people into paying money unwillingly! NOTHING AT ALL!

its all about these wonderful acai berries

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smo
North Providence, US
Mar 25, 2009 8:18 pm EDT

it does not tell you that the companies are all related ... some even departments within one company!

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not going to get taken
Cincinnati, US
Mar 25, 2009 3:33 pm EDT

Here is the address they gave me to return the bottle.
Acaiburn
P.O. Box 10233
Des Moins, IA 50381
Make sure to cancel your order [protected]
I all so called my credit card co. told them of the scam and canceled my card.

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LRey
Dallas, US
Mar 25, 2009 2:17 pm EDT

Make sure you monitor your bank accounts carefully. Not only will you be charged for Acai Burn (if you do not read the fine print carefully and cancel within the specified time limit) you are also charged for various "Insider Tips" and "Weight Loss Secrets" and charges range from $9.95 to "4.95 to "1.00". All of the charges come with foreign transaction fees because the subscriber companies originate in Canada.

It's so much fun getting charged for products that were not clearly spelled out in the terms & conditions. And I did read the fine print!

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chante
melborne, AU
Mar 25, 2009 2:55 am EDT

i have same problem too! and i havn't got a job to pay these scam ppl!

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CAh
Shelby, NC, US
Mar 24, 2009 5:16 pm EDT

I have had the same experience and have been on the phone for over an hour. I am so mad right now I could bite nails. please post what you find out.

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Marsha in Houston
Houston, US
Mar 23, 2009 10:06 am EDT

I would like to know if anyone developed a skins rash after taking these pills! I got something that looked alot like ringworms, near places where one is more likely to sweat..near underarms, bra underwire area. Lasted about 3 weeks! ANYONE HAVE A SIMILAR STORY?

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