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CB Diet Products Acai Berry Nutrition cancellation of product not being honored still billing your bank account after cancelling product within time limitacc
Acai Berry Nutrition

Acai Berry Nutrition review: cancellation of product not being honored still billing your bank account after cancelling product within time limitacc 405

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I ordered trail size paid shipping charge of 4.95 12 days later there a 69.95 charge on my bank satement call the number associated with the charge spoke with albert he said did you read the terms and conditions you have to cancel within 14 days of placing your trial size order and u order 12/4 so, its after the 14 days so I said today is 12/17 it hasn't been 14 days and I would like to cancel he said you are exactly right it hasnt been 14 days I will take care of reversing the charges from your credit card I am still waiting. c english 1126 e 83rd street chgo ill 60619 email cenglish [protected]@ hotmail.com

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405 comments
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AriesProductions
Elliot Lake, CA
Jul 30, 2009 4:53 pm EDT

WHAT THEY DON'T TELL YOU... you HAVE TO RETURN THE PRODUCT WITHIN 15 DAYS... not just call to cancel. I called to cancel and only through asking several times did it come out that I had to actually send the remainder back to them BEFORE my 15 days were up - EVEN THOUGH THEIR AUTOMATED GREETING ASKS YOU TO GIVE YOUR REMAINDER TO A FRIEND if you are not going to use it yourself... do that, and you'll be charged over $50 for the supposedly free trial (which, on the phone, they say is not FREE, but is only a RISK free trial !).

It's worth the $15 I'm going to spend on sending this stuff back COURIER to ensure it gets there by the deadline they confirmed on the phone!

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rdnckup
Quantico, US
Sep 09, 2009 3:54 pm EDT

I did the 14 day free trial of acai burn. I also went on the live chat to make sure that after the 14 day trial I would pay for the first bottle. I also asked if I would be sent another bottle or be charged again. I told the person I was talking to that I didn't want a second order. I was told that I would not be charged for another bottle, and that it was not a reoccurring charge. That was a lie. I was just charged for a shipment of three more bottles. This product does not work, and I believe that people are being frauded out of their money.

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neraktrow
kianga, AU
Feb 10, 2010 4:57 am EST

I had an email in my junk about (in my words) odd activity on my account, the first time I thought it was a scam and couldn't get into the site. Today I have recieved another reminder and this time it had dates, the last two dates to show to me that amount of about $89-$98 dollars was from a company in the US. I did order a trial but then with details sent it back, not concerned for the $14+ it cost for that occasion. I do not want this product and do not want almost one hundred buck just taken out of my account without my permission. I am now glad or that concerning email. I don't know about the other dates but plan to look into it further. I have been planning to close that account anyway so now it will be immediately.

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TylerE
Abilene, US
Oct 22, 2009 2:47 pm EDT

I ordered a free trial of Acai Burn and i got charged 87.62 for something I didn't want and I want this taken care of!

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ddenver
Westminster, US
Feb 10, 2009 11:51 pm EST

I took the bait and oh what a mess. I thought sure I will try this free offer. Then my credit card company calls about suspicous charges on my charge card. They denied the charges but they were all stemming from this stupid acai burn trial. Now I have to go through the whole fraud thing fixing this. My credit card was canx and I still had to insure and send back the stupid unused pills. Of which haven't helped me lose 1 pound in two weeks. Stay away look at a local store if you want to find something but stay away from this company. All this has done is cause a headache and lots of phone calls. They should tie themself to being seen on Oprah. Some woman in Denver said she saw something like this on Oprah. Stay away!

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ripped off twice over
Long Beach, US
Aug 19, 2009 1:32 pm EDT

We are dealing with both these people as well.. charging our bank card and my credit card. All these hidden charges are crap. We will never buy stuff like this online..again. So all those honest people trying to sell stuff need to put a stop to the crooked ones.. Not likely to happen but a good idea anyway. Miss representation.. saying something is free and just the shipping charge and no obligation and low and behold they take 87.13 and 57 plus from us.. not going to happen again. thanks for listening.vera and carla

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pierced1m_2000
, US
Oct 27, 2009 1:44 am EDT

I saw their ad on TV and thought that I would give their product a shot, since they did say that it was a free trial offer and all I had to do was pay for the S&H. Once I got it I figured that I would cancel the subscription and not have to worry about them taking out any more money. Well, no one at their call center told me that they wanted me to return their worthless product. So, I figured that it was mine, since they did say that it was a free trial offer. On the 30th of Sept. I noticed that there was a charge for about $80.00. So I called Acaiburn, and they told me that they were going to charge me for it since I didn't return it. I sent it back that next day but not before I shut off my Debit card. Well, they still got their money and their worthless product. I have been waiting for about 3 weeks now and all my bank has to say about it is they are trying. If you worthless pieces of ### at AcaiBurn are reading this, Expect me to come and get my money. The majority of my family lives in Iowa and I will get my money back. THAT I CAN PROMISE.

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Karl Hannaford
Trowbridge, GB
Nov 23, 2009 10:05 am EST

I also signed up for a trial of this miracle drug - and have likewise been the victim of unauthorised payments from my visa card

I started by calling Bioresponse who advertise the product as theirs. They in turn told me to talk to their two Merchants Ezykit and Elitepack? Needless to say both of the latter referred me back to the former...and so on and so on

It is quite clear they are all complicit in this scam!

Perhaps our be-knighted Fraud Squad might like to take this on (sic) ?

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BBY
Port Coquitlam, CA
Dec 08, 2009 7:18 pm EST

I ordered the trial size Acaiburn. Then received an order and sent it back and cancelled, not knowing I even ordered anything more!I was charged all of those membership fees for another 2 companies and had to cancel those as well. It turns out cancelling those 2 company charges was easy.I was charged 3 charges of 59.95, even though I received only one and sent it back. I called every month after getting my credit card statement and was told I was refunded or if according to me I wasn't that I would be as soon as it was looked into. I faxed all of my credit card statements to them numerous times to show I was not refunded 3 times and still nothing.They never had a superior to talk to, no head office to contact and I kept calling. Now I am told for the first time that the time I had to be refunded has expired! I was hung up on twice and was told my bank had to contact them for me to receive a refund. This has been going on for 6 months. I tried to get refunded right away, was told I would be and now I have no recourse because they made up a time limit. I hope someone reads this and does not get anything from these crooks!

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stupid2009
, GB
Oct 08, 2009 10:20 am EDT

I stupidly took up the offer of a three month trial with just payment of postage and packaging. I received the supplements but then canceled the trial in May 09. Payments are still being taken from my credit card. I have been in touch with the credit card company to dispute these payments as they are not authorized.

FOLKS BEWARE!

The amounts are small but continue every month and it is difficult to get through to their customer services and it is a hassle to try and get it stopped. It is now October so not quite six months after I canceled the trial!

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toki
27 warren close, GB
Oct 28, 2009 4:46 pm EDT

hi have just read my bank statement, have been charged £112.62 for two bogus transactions, not in anyway authorised by me, this has sent me overdrawn so nowhave to pay bank charges as well, i hope some one can catch these (people) would like to know how to get my money back
ACAIBURN certainly lost me 112 pounds in less than five minutes

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s lowe
Aberdeen, GB
Aug 23, 2009 2:01 pm EDT

I returned an unused product to this company and am still waiting for a refund. I have phoned this company numerous times but unfortunately the money still has not been returned to my bank, even though i have been assured it will be. The shipment of pills was also sent to me after cancellation of this order. They are an absolute joke!. This carry on has lasted nearly four months, so please have a good think before ordering from them. You also get charged approximately £8.00 a month for non existent services from two other companies.

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roninsgirl
Las Vegas, US
May 03, 2009 9:00 pm EDT

I just recently dealt with Acai Burn and it makes me even regret looking at their website, let alone using it. I, as many others as I've read, was overcharged. I ordered the "free" product online with just paying for shipping and handling of $4.95 but also was charged a $0.15 charge for an out of country charge...which is funny because they have that their company is in IA. Anyways, I received their product and also found out later that I was signed up for 2 additional programs that I did not know about until after paying the $4.95 shipping. I called as soon as I received the product to stop any charges on my account, including the 2 that I didn't know about. They told me that I needed to send any unused portions of the pills back and would not be charged, but it had to be insured mail. I did this, but also used a return receipt. I sent off the pills way before the trial portion was over and they received them before it was over as well. I know this because I did the return receipt and they received it 4 days prior to my trail ending. They still charged me the $59.95 for the pills even though they had them. I called to complain and the guy told me that they would refund me my money but it would take awhile. In this time they sent my account into overdraft and I let him know that they had done this, he said "Well its not our fault you dont have enough money in your account." Beware of this company...not to mention the pills dont work at all...

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disappointed and ripped off
, US
Mar 26, 2009 9:14 am EDT

I wanted to try trial sample and was not only billed 49.99 for it but additional 4.95 x 2 months for so called "webaccess" and 9.95 x 2 months for "online diet consultation" that was hidden in the small print. This whole company is a scam. They refused to refund my money and had no contact phone number in order to cancel after the first months charges. there was no email or anything letting me know I had ordered the services. They helped themselves to funds in my bank account completely unauthorized. These kinds of people and companies are no better than the greedy bailout ### that keeps this country's economy in the toilet. SHAME on all of you!

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Vanessa Brown
Croydon, GB
Apr 03, 2009 5:41 am EDT

Like most other complainers, I ordered the free trial Acai Burn for $4.99 and was sent the first quantity of pills. I was very annoyed that I was charged 4 times that amount! My doctor advised me not to take them, so I contacted the company via their 'contact us' live customer service site. (This does not seem to be available any more). I explained the problem and they agreed that I should send them back by recorded delivery, which I did. I was happy when my bank account was reimbursed but then I noticed that they are still taking a monthly amount for membership. I am not a member any more! I went to my bank who say they can do nothing except to advise me to complain to Visa, which is what I am going to do next.

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bethmeg
Adelaide, AU
Jul 14, 2009 10:16 am EDT

***DO NOT ORDER FROM THESE GUYS***
The free trial is a scam. They charge $15.00 for the original free trial.
On cancelling because of bad press immediately after ordering.
I thought O.k that was fine I ordered and I was able to cancel.I cancelled within 14 days as required!
Low and behold one month later 4 lots of charges.totalling $180.00 (au).

Please note: They allow you to cancel but the small print states that you become a member of ebooks and secrets and tips-they bill you once a month.
you have to cancel these with separate telephone no that you can't get through too!
They have debited two different credit cards although I only gave them one no!?
The telephone no they give you to get a refund is never answered!
absolute night mare!
If anyone knows any more about getting refunds from this company feel free to let me know!

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Collin
, US
Jul 20, 2009 6:28 pm EDT

I ordered the 14 day trial where you got the coloflush and the acaiburn. I was charged shipping and handling for both plus $39.99 for the super coloflush that I didn't order! I called and was told I must have clicked on it, yet I printed out everything from my online transaction and I have a receipt for "Coloflush 14 day trial $0, Shipping and handling $4.99". Now if I'd ordered the super flush, shouldn't the $39.99 show up on the receipt? They couldn't give me a rational explanation for that. Now I cancelled my membership and have to return the Acaiburn or risk being charged for it. How stupid and how stupid of me to fall for this crap!

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jp1854
River Rouge, US
Aug 20, 2009 11:05 am EDT

I ordered a free sample of this product, but even though I cancelled within the allotted time they charged me full price for the item because it wasn't returned prior to cancelling. Then they had other hidden fees in their terms for some sort of support service and other misc. fees which you needed to call about and cancel as well. They ended up debiting my account several times and they indicated that it was within their rights since I didn't call each one of these services to cancel.

I think that is a load of crap!

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sharon ann connor
Skelmersdale, GB
Sep 28, 2009 5:44 pm EDT

First of all you think you are just going to get a sample of the product. You pay for postage and then what you dont know is that youy are then on an auto order if you dont cancel within 14 days. There is endless pages to read so by the time you get to the end you are just downright fed up reading the countless endless testimonials. I completely missed the part where it tells you THE MOST IMPORTANT INFORMATION - IT MUST HAVE BEEN WELL HIDDEN SOMEWHERE. YOU ARE ON AUTO ORDER UNTIL YOU CANCEL WHICH IS ALMOST IMPOSSIBLE TO CONTACT THEM. TWO 3 MONTH SUPPLIES ARRIVED AT MY HOME WITHIN A WEEK OF EACH OTHER CHARGING MY CREDIT CARD PLUS LOTS OF OTHER LITTLE AMOUNTS. THEY JUST KEEP TAKING WHAT THEY LIKE. AND WITH ALL DIFFERENT COMPANY NAMES. I didnt even recieve the last order they took for yet they charged me for that. I sent the two packages back and then recieved ONE credit back (instead of 3) and told only one refund per order! THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH. WHEN I WENT ON THE WEBSITE TO COMPLAIN IT HAS BEEN DELETED... BUT THERE ARE MANY MANY OTHER SITES THAT PROMISE A FREE TRIAL THEY ARE CONNING US ALL DO NOT TOUCH WITH A BARGEPOLE!

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Nikki Bissett
Newcastle, GB
Oct 14, 2009 8:53 am EDT

Money has been taken from my account with out consent. On 16/09/2017 £9.25 was taken from my account which i consented,
following that £51.19 was taken from my account on 07/10/2017 unknown to me and a futher £57.15 is to be debited tomorrow(14/10/2017), i am totally unaware any more money was to be debited apart from the first payment of £9.25.

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masnoona
Perth, AU
Oct 16, 2009 8:36 am EDT

whats the use of the complaints if this is the 3rd time i'm sending in my complaint.i was charged for products not received and also not ordered.only saw on my staement i was charged for stuff i dont need or have a use for.spoke to a lady on the live chat was given a number to call, was told the money would be in my account within 5-10 working days, been 3 weeks now and still nothing and its an effort getting hold of anyone .Why should i pay for stuff i havents oredered or received and seriously has no need for.
i would appreciate it if some one can contact me ot shall i take matters further
masnoona@hotmail.com

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L Allan
Newton Abbot, GB
Aug 05, 2009 2:23 pm EDT

Hello,

I am having payments taken by direct debit without my authorisation. As I understood I ordered a FREE TRIAL of Acai burn and I was to pay for shipping charges only. I have since had TWO payments taken from my bank account without my consent. I NO LONGER wish to purchase anymore of this product and I DO NOT wish to be a member of this product. I cant seem to find anywhere that I can remove myself from an account. I have also tried to ring a customer service that I found but it will not connect. I wish for a full refund and confirmation of this refund.
Please Help.

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Duped in Alaska
Wasilla, US
Feb 27, 2009 9:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

Decided to give their free trial a try, but as soon as I saw that the cc charge was from Israel, I became suspisious and did some researh. Found this site and knew I had been had. I called immediately after reading these postings(Feb. 25) and was told "no, problem, you are within your cancellation period "(before March 1). I packaged the remaining pills (50 of the 60) and took to the post office and mailed with a delivery confirmation. I also e-mailed the company and received an e-mail telling me that my cc # had been removed from their system. Next e-mail was an alert from my cc company telling me their was pending charge from Israel for another $4.95. I alerted my cc company of the suspected fraud and flagged charges such as these, hopefully this will stop the problem.

This morning, I will call and cancel with the other two internet companies that I was apparently enrolled with, but have never accessed.

What a learning experience, . Never again!

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cramthescammers
, US
Aug 31, 2009 6:10 pm EDT

Saw an "ad" on www.people.com. It was disguised as a person who worked for a newspaper and took the "Acai Burn Challenge" and it stated wonderful results of an average sized woman making great changes in just a few weeks of using said product. What a lie! After I received this in the mail I read through the book that was within the package and realized that what they said to do in the book is what anyone would do to lose weight. Cut back on calories and other obvious things and this is why I cancelled the product. Said it offered a 14 day trial or whatever. Thankfully I was able to combat this company before it started making a mess of my finances. I took the advice of another person on this website and went ahead and cancelled my debit card so I would be able to avoid any other charges. Dealing with their customer service was a nightmare, just as you would assume with a company who is trying to take you for money. Please make no mistake, they will attempt to smooth this over with a reply and a comment showing they are not to blame but I am and I disagree! The website was misleading on the weight loss, and that is how I figured this out. Hope you do too! P.S. don't trust the customer service rep. to send you the email regarding return instructions, if you say you will just keep him on the line until you get the "emailed instructions on how to return the product" he will eventually be forced to give you the information, as he wants to keep his call volume high.

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gondrey
Isanti, US
Sep 12, 2009 1:29 pm EDT

after receiving the "14 day trial" I immediately called and canceled when it showed that I would be charged x amount for keeping it. They gave me a number to write on the box and told me to get a delivery confirmation # Thank god I did that! Now they have charged my account several times, and I have received NO product. They want the # I wrote on the box, which I dont have, they do. They are telling me that all calls are recorded, but its funny how they have no record of me ever calling to cancel. The fact that they speak broken english is another issue. I just spent over an hour on the phone with someone who either did not understand what I was saying or absolutely refused to listen. Had to wait 20 min to talk to a supervisor, who had the same attitude. I am supposed to wait for an email confirmation, for what I'm not quite sure. They are supposed to be crediting my account but with the way its gone so far I'm not holding my breath. At this point I'm thinking of hiring an attorney. How does a person flag a web site as being a con job? How else can the general public be warned that this is not a reputable company?

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Lesley Mcintyre
Liverpool, GB
Sep 13, 2009 2:35 am EDT

After having paid £35 to have a trial offer sent to me in England, with no aknowlegement of the payment or the fact that the item has been delivered, £35 is still being deducted from my husbands account. I did not want any more of the tablets so did not inform them of my new address, the items must be delivered to my old address of which i have no way of retrieving. This is the second time of requesting a refund and the £70 deducted from my husbands account has left us with dificulties which is the reason we had to move house anyway. Please could you credit my account with the releavant money owing as I am now desperate to get this sorted.
order no. [protected]

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AcaiBurn4u.com
, NL
Mar 22, 2010 6:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At Our Website www.AcaiBurn4u.com You Can Get ACAI BURN Fairly.

...This Means WITHOUT Any Fake 'Free Trial Offers, Auto-billing and/or Rebilling...

We From Acai Berry Nutrition Care About YOU and Hate Acai Berry SCAMS!

With kind regards,

Vincento Roberts
AcaiBurn4u.com

P.S. Acai Burn is a Fast, Safe and Proven Weight Loss Formula Natural Colon Cleanse with Acai Berry.

P.P.S. At http://www.AcaiBurn4u.com You Can Safely and Confidently Start YOUR Acai Berry Diet... and See Results In As Little As 7 Days.

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Joann Newman
Sewell, US
Jun 06, 2009 8:23 am EDT

Hi I order aciu burn 4 free trial i didnt now work so why would i wanna keep it. I went inline4 the 800 time got people that didnt understand me she kepy sayn u didnt reieve it i said yes i did and doesn't work she said about 14day trial ..honestky i hung up and called back got a nice woman that understood what i was sayn..Told her i was looking online aat page i order from and it said 2 month money guarratee. She was nice enoughto give addess wear to send back i bought envelope with bubbles inside and pacaged it correctly as dhe told me i evenweote and taped info on the bottle..N it was express mail should of gotton it by nail . I go on my credit card still no credit.. and i tried don't like it dent it back and was chared 9.95 and also 59.99 n received no new shipments i am totally and completely outraged..if this us not credited by monday .I am goin to my local newspaper n reporting this and then go to get an atty...so please try to fix this asap because it was false advertisement and i sent back mostly entire bottle, AND JUST WANT THE $59.99 off my credit card especially i have nothing cause i sent it back. please take care of this asap, please before i take other action local paper news n all over the computer thanks for your time Joann Newman 214 Loring Court Sewell nj 08080 phone #[protected]

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ltabora
Johns Creek, US
Feb 16, 2009 11:58 am EST

I ordered this product, believing it was a honest company, and although I performed some research, didn't come against all of these complaints until now. I've been charged for the product, which needless to say, is just like lots of other fat loss products claiming to help you loose weight, when real life teaches you that dieting and exercising is what will do the trick.
You get multiple charges for the product, with your statement only showing something like PENDING PAYMENT [protected].
It so happens, they also enroll you to some other products you didn't sign up for, which is totally misleading and fraudulent.
Then, you have to go to the whole process of canceling these so called "memberships", for which, as you can see from other complaints, are the following numbers:
[protected] AcaiBurn
[protected] Insider Secrets To Weight Loss
[protected] Comprehensive Weight Loss E-book Package

You will have to call all of these numbers independently to get cancellation, although its my impression that the same person/comapny has answered me several times (same waiting messages, etc.).

Don't fall for this scam, and if you do, make sure to call all 3 numbers immediately!.

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Carrie
Osceola, US
Mar 05, 2009 3:55 am EST

This company is horrible! I ordered the free trial which was delivered in about 10 days. Approximatly 1 month later have have received (4) $1.00 charges all to different companies, $4.95 for enrollment in a healthy living program, $9.95 for enrollment in another program, some food choices thing, 2 different mail-out programs with my membership information (Financial Advisor and Simply Yours) which I never registered for and upon calling found out that I would have soon been charged for, plus another few foreign transaction fees. The 800 numbers for these companies are present on your credit card statements to call about the charges, but when you call them you are given a different number to call. All in all it took me approx 2 hours to make all of these calls to cancel everything that I never signed up for in the first place. I had also received 2 charges for Acai on my credit card within 10 days of each other (I had only received my first shipment past the free trial) When I called them to cancel for their dishonesty and have them resolve the additional billing, they informed me that the two charges I received were correct. There is NOT a free trial as they lead you to believe. You pay the $4.95 shipping for them to be sent to you. After you have taken all the pills and there is no way to return them, they BILL YOU the full price for them. The only way you can get out of it is if you send back the pills which you can't because you have already ingested them and guess what you have to pay for the shipping to do that. I had also ordered Colon Cleanse with this as had been recommended on the site - some of these companies listed above may be from them also. Its so hard to sort it out. They kept saying all of this was included in their terms and conditions. Lesson well learned.

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scam and complaint
Mill Valley, US
Jun 25, 2009 2:00 pm EDT

This company is the biggest SCAM on the internet! BEWARE! The offer a free sample; then charge you $59.99 for the product a month later. Then continue to charge you monthly membership fees to a number of different firms. EVEN AFTER I HAVE CALLED AND CANCELLED TWICE! I am so upset and it is the biggest FRAUD AND SCAM on the internet today.

Some regulator needs to shut these people down ASAP! Please!

I have even sent certified and confirmation receipt mail to them in Des Moines, IA ------ And they deny it. Most unprofessional company I have ever dealt with. SCAM/FRAUD

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gertrina4u
Sacramento, US
Sep 07, 2009 11:43 am EDT

I SIGNED UP FOR THIS FREE 7 DAY TRIAL AND THEY SAID ALL I HAD TO DO WAS PAY SHIPPING AND HANDLING, THE NEXT THING I KNOW I AM GETTING MY CC CARD CHARGED BY AT LEAST 4 DIFFERENT COMPANIES AND I HAVE HAD TO CALL THEM TO CANCEL AND THE FIRST THREE I GOT A PARTIAL REFUND AND THE LAST MYDIETID HAD THE NERVE TO TELL ME THAT THEY WOULD NOT REFUND MY 6.97 AND THAT I HAD SIGNED UP FOR THEM WHICH I DID NOT. THIS PRODUCT IS A SCAM THAT IS LINKED TO OTHER COMPANIES FROM THE UNITED KINGDOM THAT IS STEALING MONEY FROM PEOPLE UNDER THE GUYS OF ACAI BURN BEWARE BEWARE

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annoyed
Blackburn, GB
Apr 01, 2009 12:28 pm EDT

This company is a disgrace. When I ordered the product it said free trial. I was to pay $5. Then i enter my credit card details and they take $25 without me agreeing. I then get charged extra amounts of money every few weeks. I am furious. I have received no product. I have called from the UK and they had me on phone for ages saying they are trying to bring up my account. It is a big scam agency. I have been on the phone for 20 minutes now with them saying they are bringing up my account. The last agent cut me off when I said I want to cancel. I am going to contact my bank to cancel my credit card because you cannot get any sense out of the people on the phone and they will keep taking money from you. I am still on hold. Please do not use this company. Lets get them shut down. They will probably be some very rich selfish individuals.

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Gort16
, GB
Sep 17, 2009 2:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Having been conned completely by this company I have repeatedly tried to cancel my membership but only then to find they use another name to debit my account with. Viv labs etc started the process, followed by Healthmember CYP and VH Access CYP these I finally got stopped but now I was alerted yesterday by my credit card fraud department that Elite Pack and Easy Kit both with CYP links. They follow the same patterns as the previous companies trying to debit the account on the same day. I am going to try again to get to the bottom of this using the [protected] number. My credit card company said it was useless stopping the card because they have the number and the debit would be set up with a continuation to counteract this and the transaction would be re-instated with the new card number.

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RobbieP5863
Norman, US
Oct 04, 2009 5:02 pm EDT

It was last month when I came across an ad on Myspace that said "Free Trial of Acai Burn". I clicked on it and i had to pay the shipping and they would send me the product and no charge except for the $1.95 S&H charge. It has now been over a month i received the product including 3 charges from this company for $48.92. I have been trying to have my charges refunded. They still have not refunded my money for this product and also today I logged onto to check my bank statement for those charges but then i noticed my balance was lower than it should be, their was a new charge of $78.92 on my statement from this company. I have car payments and rent coming around the car and i do not have money for them because of all these chargers that i did not want. This company is just a scam and messing people over and sending products and charges we do not approve or want!

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S. Gay
Kinderhook, US
May 09, 2009 1:39 pm EDT

Ordered the trial offer only. Authorized 4.95 for shipping. Since have been charged over 450.00 of unauthorized charges on my acct. 2 are from acai burn and the rest are from companies I have never heard from. Attorney general been notified n Better Business Bureau. My bank told me that this has happened to other people who ordered this product. Im 45 n have never ordered anything off internet and this is why. Now I am trying to get my money back. BECAREFUL BEFORE ORDERING FROM ACAI BURN. I WILL TELL EVERYONE I KNOW NOT TO ORDER THIS PRODUCT.

IT IS A SCAM AND MY CREDIT CARD # HAS BEEN STOLEN, SOLD, GIVEN AWAY SINCE HOOKIN UP WITH THIS COMPANY. CHARGES FROM PLACES IVE NEVER HEARD OF.

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1tina
peechelba, AU
Oct 08, 2009 9:20 pm EDT

I am wanting to stop payments for this product. I have not received the last 2 months supply. These transactions have been unauthorized transactions. I have not had any response form acai burn Australia in regards to canceling these orders. If any-one knows how to stop these payments from coming out of my accounts, please e-0mail me at: snoopy_gal99@hotmail.com

I would NOT recommend buying this product, as there seems no way to cancel these 'automatic' payments and orders.

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ailee5
The Woodlands, US
Jul 06, 2009 1:15 pm EDT

Well i went online to the Acai burn website and i talked to one of the online reps and the looked up my account and told me to call this number and so i called the number i talked to another rep and they said that my account had been canceled so i asked if their were going to be any charges to my credit card they said yes one on july 14 i'm confused and angry why are they charging me with $50.00 even when my free trial is not up they say it is free but that is a lie is there any why i can stop it from being charged and what am i supposed to do with the pills

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ring me
, US
Oct 08, 2009 1:27 pm EDT

I got a 30 day free trial, not a free product that I had to cancel in 14 days. They tried to charged my account but I already have cancelled the card. Now after six month I received email stating that my account is in collection and if I don’t send payment for $39.95 they will sell my account to third party and will mess up my credit. I didn't even use the product, I just paid for the product I thought was free. Here is their phone number . [protected] BE SURE TO READ TERMS AND CONDITIONS. These guys are truly sneaky!
Below is the link to the website that I placed my order from:
http://www.healthandwellnessoffers.com/sites/acaipure/
Below is the link that offer the product purchased:
https://secure.centralcoastnutra.net/order/terms.aspx?sku=ACPUR-01FT

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RG Ritter
Lees Summit, US
Feb 25, 2009 10:15 am EST

This is a WARNING. Do not order a "14 day" trial from these folks. First off - I got NO RESULTS from the product.

Buried deep in disclaimer--land the company claims that for "shipping cost" they will send a 14-day TRIAL OFFER of thier product.

What is not well spelled out is that you PAY FULL PRICE if you do not promptly cancel the "FREE TRIAL" and sent the unused portion back to them before the 14-days is up. THEY SEND YOU A FULL 30-DAY SUPPLY then expect you to remember to call in 14 days to cancel -- YEAH -- RIGHT!

They then automatically re-order every month for you without verification from you, and, of course, they charge the shipments to the credit card you provided to pay for the shipping for the "14 day" trial.

IN OTHER WORDS ... THERE IS NO FREE TRIAL -- You will pay FULL PRICE FOR THE "TRIAL" OFFER.

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