Acai Berry review: money taken from my bank account 57

I also ordered the Acai Berry trial offer. I clicked on a link from the weatherchannel.com webpage. Long story, but today is 15 days later...still no free trial...and $88.64 charged to my bank account. I have been on the phone all morning with these crooks. However, the phone numbers I received from my bank, the website and the actual customer service reps are different. The bank gave me [protected]. I called that number and spoke to a lady that told me that I must call [protected]. She said that they would take care of the issue and refund my money. Well, just like everyone else, I waited 20 minutes and got a message that the voice mailboxes were full. Jonathon Laroach is a total lying ###. I am sure that is not even his real name. The people on the phone all have major accents and have American names. I spoke to a Caleb Jackson that could hardly pronounce words in English.

I then went back to the website that I ordered from and got another number to call. [protected]. I called and the gentlemen told me that the name of his business was CSC Health Products and that I did not order from their website. I did Too order from that website. I had saved it in my favorites folder just in case something like this happened.

So I reluctantly hung up because he said that I did not order fromt hem. I called the [protected] number again and asked to speak with a supervisor. This is when I got to talk to MISS Caleb Jackson. She went round and round giving me the same lies as everybody else. "We don't have phones in our billing department". I asked where the billing department workers called if they were sick and couldn't make it to work? She laughed at me. She then asked for the website that I ordered from. I gave her the address and she then had the nerve to say that it wasn't their website. She said that her company was Acai Berry Tropic. This is after she had already asked my name and zip code and told me that she had my account information in front of her. Now, supposedly I didn't even order from that company.

She gave me the number to the shipping department and claimed that they would extend my trial offer since I haven't even received the product yet. Such BS. I called 3 times and sat on hold for 20 minutes each time before hearing a ring and then a click. Disconnected 3 times. I called my bank and they said that as soon as it posts (it is still pending) I can file a claim to get the money refunded.

I want to get a refund because I was not informed that I had to cancel by the 14th day or I would be charged. At this time I have no money and was depending on my credit card in which now I no longer have credit left because of the $88 put on it. I want my credit back on my credit card. I do not get paid for another week. This is a big scam and is rediculous that people get done this way. I want a reply

I called the company monday and cancelled the order because I have been laid off. The lady said everything was taken care of and I would recieve a e-mail confirming that everything was cancelled. I never received the e-mail and my bank is showing that they took the money out of my bank plus an overdraft fee. Thanks alot and I have tried to e-mail them and it says the e-mail address is not right and I have tried to call and it says the the voice mail is full. I want my money back, This to me is very bad business, when you call and cancell and they still take the money out.

I ordered the Acai Berry Tropic for the Trial period. My credit card was debited for $4.95 for S&H on 8/23/09. I finally received the product on 9/5/09, the 13th day, which was on Labor Day weekend. In checking my credit card transactions I discovered that the card had been debited for $88.64 on 9/6/09 without my authorization. I tried to cancel my order using the phone number and the email address provided on the Packing List and product Information Sheet, to no avail (the Support email address could not be found). After contacting the credit card company, they gave me a phone number to call. Every time I called the number there was a least a 20 minute wait for someone to answer and then be disconected. After several attempts I talked to someone who said that if I returned the tablets, even if the bottle was open, the $88.64 (the customer # would be the RMA number) would be credited to my credit card. Today, 9/10/09, we contacted the company to try and cancel the unauthorized order that was done on 9/6/09 and was told by a supervisor that it couldn't be done, according to the Terms and Conditions if we didn't cancel before the 14 day period expired they could charge for another month. What about the "Free Trial Period", it took 13 days to arrive, it didn't matter we had 14 days to cancel. The supervisor said that he would cancel the account but we would be charged the $88.64, and we would get an email for the cancellation within 3 minutes. Then he hung up before I could say anything else. That was 8 hours ago and still no email confirmation about the cancellation.

PLL

My name is Michelane Kent, I ordered a bottle of AcaiBerry Dedtox and Col-nX - free of charge a one month supply, all I was supposed to pay was shipping. The next thing I know I get a bottle of AcaiBerry Tropic and my bank account is charged $91.30, which 88.64, I should not have been charged. I did not order this other product, on the bank statement is had a phone number [protected]. I have tried calling it and you are put on eternal hold and no one ever answers. I want my account credited, they are nothing but a bunch of crooks. I am going to take this to the Attorney Generals Office. I wish I have never heard of this stuff. I would like an answser as well as my money back and I will gladly return your merchandise, which I did not order and have not opened.
Let me hear from you kentg@att.net

hello, my name is sebrina crawford i ordered the acaiberry product and it clearly does not work for me i seem to be allergic to the product you stated that if we are not satisfied with the product to cancel the order, well for one the bogus phone number you have to cancel is a non working number and does not take incomming call if i dont recieve a full refund on my credit card i will be contacting the BBB i didnt even have time to receive my product before you took the money off my credit card the day i received the pills through mail the money was taken how can you advertise a free trial period when we havent even tried the product this is a gimmick i read that this product was 59.00 how in the hell did you take 88.00 off my card im pissed contact sebrina crawford @ www.detsebrina@yahoo.com

I have been trying to call this company all day long. I have been getting a busy signal all day long. I have also emailed this company twice, with no reply from anyone. I have already spoken to my bank, they are initiating a fraud invesitgation. No one should have to deal with a company like this. They state in their terms and conditions that they will send out the product the next day, it took 4 days before it was sent to me. THIS COMPANY IS A FRUAD AND A SCAM THAT WILL BE PROSECUTED!

i have to agree with julia. i ordered my "free trial" on the 27 of last month and im still waiting for my bottle. i have also tried to contact the customer service an no one answers...doesnt even ring(and no there is nothing wrong with my phone) i was hoping all the things said were false but they are all true...HELP!

Hi,

I am sorry to hear that you have not been able to get through to a customer service representative. Chavez35 is correct, calling later in the day is the best time to call as the hold times are minimal. Our peak hours are 9am to 12pm as this is when most customers call, therefore our hold times will be longer. Please be patient, as a representative WILL assist you. We are currently in the process of adding more agents so that customers do not have to wait more than a few minutes during our peak times. However, you are still able to speak with a customer service representative at any time between 9am to 5pm. If you have any questions please contact us at [protected] and we will make it right for you! If you would like, you can even ask for me directly; Jonathan Laroach.

Thanks,

Jonathan

I finally got through to someone after many calls and much aggravation! I called around 4:30p, so it might be better to call later in the day? I then asked for an RMA and he gave me my customer number (which may be what they use universally?) Regardless, this is a total scam since their customer service dept. is not there consistently, so for most of us that could not get through during our "14 day trial" get screwed with a charge for $88.64! Way to go acaiberrytropic for scamming and shivving hard-working folks like us. You should feel much guilt and shame for what you're doing here! I've certainly learned my lesson.

Here's the e-mail I got soon after canceling. HEH, I'm sure I would be ordering again. Silly AcaiBerryTropic!

Dear XXXXXXXXXXXXXXXX,

This email is to notify you that your Acai Berry Tropic monthly membership has been successfully canceled, and you will not receive any future shipments from us. If you would like to use Acai Berry Tropic again in the future and take advantage of a special discount offer, feel free to contact us and let us know!

Have a great day,

Acai Berry Tropic
Customer Service
[protected]

To all concerned: I have canceled my credit card. From reading other people's complaints, I think this is the best way to make sure this scam does not take any more of my money!

-Julia

Jonathan

You are simply lying. I too have called the support center during hours and have been redirected to an answering machine that is full no matter what option I choose. I am trying desperately to find a way to get off your list!

-Julia

Hi,

I'm sorry if there was any confusion regarding our trial offer of Acai Berry Tropic. The terms and conditions clearly explain how the trial offer works and can be found on the order page. If you read the exact copy of the terms and conditions that you have just pasted above, you will see that you need to return the unused portion of the 30-day supply back to us to avoid being charged for it. Since you decided to keep the whole 30-day supply past your 14 day trial period you were then charged the full price of the bottle. It says it right here "You may cancel your Monthly Auto-ship Program by calling [protected] Monday thru Friday 9am-5pm Eastern Standard Time or emailing our support department at support@AcaiBerryTropic.com. Then return the unused portion, even if it is empty, and you will not be billed any further.". When you contacted customer service to cancel, you cancelled your monthly/recurring shipments. You will not receive any monthly shipments from us, however since you kept the full 30-day supply you were charged once for it.

Our customer support lines are never busy, and the hold times rarely exceed 3 minutes even during out peak times. We do not have a voicemail so I am not sure why you would say it is full. If you give us a call at [protected] one of our customer service agents will gladly assist you. We are open Monday through Friday, 9am to 5pm EST.

Thank you,

Jonathan L.
Supervisor

I tried this product and have had the same problem. I read the terms and conditions and from what I understood, If I canceled within 14 days I would not continue to get charged. I canceled my account and received a $88.64 charge a week later. I have a confirmation email that it was canceled before the 14 days but can do nothing about it because no one is picking up at the customer service number and the voice mail is full. I sent an email but have had no luck with that as well. Can't believe I fell for one of these scams and really hope these people get whats coming to them, especially for you guys on fixed incomes.

Trial Terms :

The trial offer is designed to display the quality and effectiveness of the Acai Berry Tropic product. This gives you the opportunity to try this remarkable program for FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you.

Upon ordering, you agree to pay the shipping and handling fees for the free trial shipment. If you enjoy the product do nothing and 15 calendar days from your free trial purchase date and every 30 days thereafter you will be sent another fresh 30 day supply of Acai Berry Tropic and the form of payment that you used to order the trial will be billed the Member's Only price of $89.99 for the monthly value-shipment package.

14 DAY TRIAL PERIOD INCLUDES SHIPPING AND TRANSIT TIME

You are not obligated to purchase after you receive your free trial bottle of Acai Berry Tropic and you can cancel anytime within the 14 day cancellation period.

To avoid being charged you must cancel before your 14 day trial period is over. You may cancel your Monthly Auto-ship Program by calling [protected] Monday thru Friday 9am-5pm Eastern Standard Time or emailing our support department at support@AcaiBerryTropic.com. Then return the unused portion, even if it is empty, and you will not be billed any further. The returned bottle must be received by us before the end of your 14 day trial period.

My name Is Barbara Awong from Oahu Hawaii. I was calling my bank for the balance and transactions and found out that you guys took out $88.64 from my checking account which I didn't approve of that. I order the $1.95 free trial from you guys and when the package came I tried one tablet and couldn't take it anymore because I was allergic from your product. I stop taking it. I want to know if you guys can put back the $88.64 back to my checking account because I need that to pay my bills. I called your number [protected] and ask the customer service guy if he can put back the money that was taken out from my checking account he gave me this email to write to you and explain about the misunderstanding. I told him I wanted my account to be cancelled and he cancelled it right over the phone. Again, I appreciated if you can give me my full refund of $88.64 and put it back on my checking account. Thank you again and looking forward to receiving my full refund soon.

Thank You~ Barbara Awong

Hi Patsy,

I'm sorry if there was any confusion regarding our trial offer of Acai Berry Tropic. The terms and conditions clearly explain how the trial offer works and can be found on the order page. I have taken a look at your account and noticed that you already spoke with one of our customer service representatives. During that call you were issued a full refund for the amount of $88.64. Once again I am sorry for the inconvenience and I hope you are satisfied. We strive to provide outstanding customer service, and we do everything that we can to keep each and every one of our customers happy. If you have any other questions, please do not hesitate to contact us again.

Thank you,

Jonathan

Have you heard from anyone to help you?