ACAI BERRY SUPREME OR WHITE TEA COMPANY / FINALLY GOT THROUGH [protected]
It's been well over a month and a half since this nightmare began. I ordered the ACAI BERRY SUPREME and was unable to cancel the 15 day trial. I was charged for the the ACAI BERRY AND THE CLEANSER. I have tried everyday to contact this company with all the phone numbers provided and had no success. On 26 Nov, I received another bottle of ACAI BERRY. I tried calling again and still no success. FINALLY!! On 28 Nov at 8:45 central I got through on [protected], plus I went on Live Chat at the same time. While I was talking to the individual on the phone (Rex), I was also on Live chat with (Jessica). On the phone Rex cancelled any future orders but wouldn't give me a RMA # to return the current product I had just received, he said to keep it. Jessica (Live chat girl) gave me an RMA # and said all future orders were cancelled. However, she stated that I would only get a 70% refund if I return it with in 15 days from the order date. I found that strange. Anyway, I have yet to see a confirmation email which she said would take at least 24 hours. I do have a copy of the the live chat. As of this morning 29 Nov, I found that they charged me $94 for the current bottle. I contacted my bank and have filed an unathorized charge dispute and have cancelled my check card. When I called the bank last month I put a dispute in against White Tea Co, which is what the name was on my bank statement hoping to avoid anymore charges. This time the name came across as ACAI BERRY. SO EVERYONE BE AWARE AND CANCEL THOSE CREDIT CARDS OR CHECK CARDS!