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Acai Berry & Life Clense / Fraudlent Charges

1 VA, United States Review updated:

Purchased Acia Berry Diet and Life Clense. Both products were "free" with a shipping charge of $3.95 (each). Checked my bank account online and pending amount was $3.95. Received one product with no return info. Never received second product. Checked my bank account online on day of order and its said pending charge of $3.95.
Today see two charges for 87.13 each. Called my bank and disputed charge. The called the Acai Berry company and connected my call. Operator is obviously speaking from India and is extremely difficult to understand. Operator says the Terms & Conditions of the product says that you are enrolling in the their renewable supplement product and if you do not "cancel" your account you will be charged $87.13 for each product.
I obviously "cancelled" my account (that I never signed up for) and demaned a refund. The operator indicated that he "opened a ticket on my behalf and sent it to the refund department" I was then told to check my email "from time to time" for a response from the refund department. I asked EXACTLY when I could expect my money to be refunded and he said that I should recevie an email within 48 hours. I then said okay that's an email but when could I expect my refund? He said "wait for the email." I then asked for his name and the company president's name so that when I file a lawsuit on Monday, I would know who to sue. Operator refused info.
Called my bank back and they have to cancel my debit card (which I use daily) and issue a new one to prevent any further unauthorized charges.
At this point, I am not at all confident of getting a refund but note that I will be filing complaints with the BBB and attorney general and filing suit if at all possible.

Ca
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Comments

  • Ma
      12th of Sep, 2009
    0 Votes
    Acai Berry & Life Clense - Unauthorized charges
    ACAI Berry & Life Clense
    United States

    I signed up for their "free trial" for the ACAI Berry. I found out that I would not be able to use it. When the free trial arrived, I called the number included in the box. I was on hold for a long time. Then a recorded message said to leave a detailed message which I did including all my information, name, phone, address, and that I was cancelling the order and to please let me know how to return the product.

    Lo, and behold, there was a charge on my account for $87.13 for the product. I then had a number that I could call from the charge on the account. When I talked to the female, she was like a robot saying that I had not cancelled within the 14 day period. I told her that I had cancelled by leaving a message. She just said that they had no record prior to that day and that the charge would stay on my account. I kept telling her that I had left a recorded message cancelling. She just kept saying that there was no record of it and that I didn't cancel before the 14 day free trial period. It was so very frustrating.

    I contacted the bank to dispute the charge. This same female at this company told the bank employee the EXACT same thing in the EXACT same words that she told me. It was like a robot.

    Please be careful and don't go for the "free trial" offers.

  • Pu
      29th of Sep, 2009
    0 Votes

    i ordered the free trial and got products no information was sent in the packs regarding cancellation and 15 days or t&c checked my account and they have tried to take £180 from my account which a mother of 2 children i cannot afford and living on benefits due to illness i never asked to be signed up for this and i have really had a go on the phone and asked for a refund and was told it was written in the t&c i explained that there was never any t&c on the site where i got these from and nothing was never given to me i have just spoken to someone in the customer service area and told them that either i get my refund or i am going to take things further i worked in retail so know about the trades discriptions act and i am taking it to the fraud squad and to watchdog as i am not the only person this has happened to.

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