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Acai berry / Company refuses to cancel order.

1 3007 Greene StreetHollywood, FL, United States Review updated:
Contact information:

I have tried to cancel my order for the products Colon Cleanse and Acai Berry through the above company and they continue to send the Acai Berry and have charged my credit card AFTER my request to cancel the order. They claim I never called because I could not produce "an authorization number"; however, "somehow", they successfully stopped sending me the Colon Cleanse.

How desparate and UNETHICAL must this company be to continue to charge credit cards for 80-something dollars a pop!!! I would like some action!

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Comments

  • Tw
      17th of Apr, 2009
    0 Votes

    I had the same thing happen. I filled in the info because there was no clarifications beyond the free first trial offer but when I saw that the first sample would be followed by a second sample that would cost me 90 dollars I immediately called to cancel the free order. They offered me a reduction in the cost of the 'follow-up' order and offered me a mulitple order 'deal'. When I refused both they said they were so sorry to have me cancel but ok. I just received AN ORDER IN THE MAIL TODAY! AACCKK, what does it take? I am calling the better business bureau and lodging a complaint. The add is misleading and they are dishonest. What can their product be like??? Is this a scam to get credit card numbers??

  • Lp
      20th of Apr, 2009
    0 Votes

    I cannot believe the custome service people do not even speak English and there is no way to speak with a supervisor. The whole marketing is misleading and dishonest and seems fraudulant. Also, cannot believe I have to check my spelling when the people on the phone cannot even be understood. Go figure... I am sending the product back and cancelling the charge on my credit card. I agree it seems like a scam.

  • Rg
      21st of Apr, 2009
    0 Votes

    this is crazy. this many people and they dont care. they charged me 89 and 87 dollars. they say its my fault. there full of it and i do think its a scam!!!

  • Cr
      21st of Apr, 2009
    0 Votes

    Yes, it is a scam! They have to continue scamming people to pay off their class action lawsuits and their lawsuits from the Attorney Generals office and so forth.
    You can get your money back by filing fraudulent charges with your Credit Card Company. Close the account for your safety. They will continue to charge it without your consent. Now and even in the future. They also sell your Ccard information to other Telemarketers. Get your money back!! Don't fall for their bogus "You should have read the fine lines!" That's just as bogus as their bogus company!!

  • Ro
      19th of May, 2009
    0 Votes

    I WAS IN THE PROCESS OF EVALUATING THIS PRODUCT AND BY THE TIME I REALIZED THIS PRODUCT WAS A SCAM MY CREDIT CARD WAS CHARGED 87.13 AND THEY TOLD ME IT WAS MY FAULT THAT I DID NOT GET THE PRODUCT BACK IN TIME. THE TIME LINE IS NOT REALISTIC. THAT IS THE SCAM.

  • Ka
      9th of Jun, 2009
    0 Votes

    I also am having the same prble. Once I realized they were going to keep sending me orders and charging me I called to cancel. The person I spoke with said she would send my information to the refund department, but didn't have direct access to them. When I asked to speak to someone in charge she said that would be the owner and they could not give out that information. I then asked to speak to her manager and she said there wasn't one. I then asked again and lo and behold there is a managerm but they were on vacation. They have charged my cards 4 times in the month of June and nothing has shown up at my house. I am now contacting the better business bureau.

  • Cm
      23rd of Jun, 2009
    0 Votes

    I agree that they are scammers. There is no way to cancel. Abogus email address and nonspeaking people on the other end of the phone. I reported them to the BBB. I want my damn money back and I am not going to stop until I get it.

  • Un
      5th of Jul, 2009
    0 Votes

    I am one of the people this bogus company have stolen $87.13 from. I have cancelled the free trail product, received a cancellation number and still keep getting charged on my credit card. I have called several customer service reps and they all claim that they have no record of the cancellation number that was given to me from this company. THIS IS BOGUS AND SHOULD NOT BE ALLOWED! I have to cancel this card first thing in the morning as well as report this nonsense to the Better Business Bureau. (The two cancellation numbers are bogus as well: CFo7109 and 1355116).

  • Sp
      6th of Jul, 2009
    0 Votes

    You need to cancel yout credit card. Its the only way.

  • Pe
      24th of Jul, 2009
    0 Votes

    I got charged 40.00 for the 5.99 bottle, Plus they sent another bottle. I told when I placewd this order I didn't want any more inless I told them I wanted any more.I am very upset.I have tried to call th companybut can't get thro. I sent my second bottle back... Theyd better not charge me again. I am going to turn them in to the Better Business Bureau.This is such a SCAM!!!How do you cancil orders???I am so angry.

  • Ca
      21st of Aug, 2009
    0 Votes

    hello
    first I did was to cry because I thought I was stupid to het caught .
    then I called my bank to tell them I lost my card
    then I wrote a letter this what I said:"dear sir/madam, i want to cancel the order immediately:acaiberry order ID:xxxxxxx any product shipped to me will be returned to you undelivered. I understand this is my right to cancel within the 15 day free trial. other than the initial postage and packing costs that were debited on my card, I instructed my credit card company to refuse any other transactions. i expect that you will not make any further charges nor send any new unsolicited product. i request that such future shipments be terminated and please send me a cancellation number. yours sincerely, "
    Let's wait and see

  • Ka
      12th of Jan, 2010
    0 Votes

    IT WAS A NIGHTMARE...I THINK THEY SHOULD BE PROSECUTED AND WHEN I FINALLY WAS ABLE TO GET THROUGH TO THEM ...I TOLD THEM SO...IT RUINS WANTING TO ORDER THROUGH THE INTERNET...THEY SHOULD BE PUNISHED FOR TAKING ADVANTAGE OF THE PUBLIC

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