The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

acai berry detox/life cleanse / Free Trial scam

1 Hollywood, FL, United States Review updated:
Contact information:

Ok, so I wish I found this website before I ordered. I was in need of an enery boost and weight loss product, so I stumbled on thie website where the lady lost 30 pounds by using 2 different products. I ordered the 30 free trail of each for $3.95. I received it a few days later along with a phone call from a customer service representative stating that if I did not like it then I can call with in 30 days to cancel my order. I called two weeks later (6/19) and was informed that I had to call within 15 days, so I was too late. While I was on the phone, I checked my bank account and found that I was already charged $87.13 for each product already. Needless to say that I was getting upset. I asked for a supervisor and he stated that he put in for an expidited refund and I should see it in about 1 week. It is now 7/6 and have yet to see anything. So after getting over the flu, I called again. And now they said that in order to receive my refund I have to send the product back to get the refund. Not only that, but I can only send one back at a time, hope to get my refund. Call again get another RMA # and send the other one back. This is BS. Please do not fall into this scam. I will probably never see my money. I am filing a cmplaint with the BBb.

Ha
Sort by: UpDate | Rating

Comments

  • Ja
      18th of Aug, 2009
    0 Votes
    acai berry detox/life cleanse - DVP-324439
    Viv3lab itd/Viv3 Ltd
    United States

    Hi !

    I you write because I want to cancel the order of ACAI BERRY DETOX and LIFE CLEANSE . I want to CLOSED my two compt. I dont want to receive your products or similar products and products or promotions of the others compagny. My customer number is : 80054024 My order number is: 41377568 for Acai Berry Detox product My customer number is : 80112306 My order number is: 41724802 for Life Cleanse product.

    Thank you very much !
    P.S.: Please write-me a confirmation for my cancellation at : Isabelle Thibeault
    270 rue Beaudoin app.1
    Sainte-Thérèse
    QC
    J7E 4S9
    CANADA

  • Jb
      19th of Aug, 2009
    0 Votes
    acai berry detox/life cleanse - refund/cancellation of order
    Acai Berry Detox/Life Cleanse
    United States
    Phone: 866-949-0138
    acaiberrydetox.com

    I ordered the Acai Berry Detox and Life Cleanse through an ad on the Internet on 7/22/09. The next day or so, I decided to cancel the order due to friends who had problems with billing. I have now called 3-4 times regarding this. However, they have deducted from my Visa Check card $87.53 which they guaranteed would be returned to my Visa card.
    I spoke with Ray VIP 066 or cancelled my order and gave me a confirmation number of 1699851. Since then, I called three more times, the most recent today when I demanded to speak to a supervisor who told me that I have to return to the product to receive refund even though I cancelled it the end of July. Yesterday, I received the colon cleanse which I retured to day. The supervisor gave RMA numbers to put on the package. She says the Acai Berry Detox was mailed to me yesterday even though I cancelled it the end of July. After I return this with the RMA number on the package I will be refunded. I am very disappointed in this process and understand why my friends warned me not to do this and the reason for cancelling. I can buy this product at my local Health Food Store for far less.
    HELP!!! Joann Bobko

  • Ol
      2nd of Oct, 2009
    0 Votes
    acai berry detox/life cleanse - Acai Berry/Life Cleanse
    Trading Planet Ltd
    Australia

    I almost got caught in this but luckily read the fine print. I called within the 15 days however the customer number on the website and the invoice was either disconnected or never answered. I searched the website again and found another number which I called (on 3 Sept) and cancelled with no more charges to my card. On receiving my phone bill the number I called (which was supposed to be in the UK) was actually from the Slovenia Republic. The number I called was 38616004917 from Australia so may have to be altered depending on your country. Hope this may help someone out.

  • Ge
      29th of Oct, 2009
    0 Votes
    acai berry detox/life cleanse - Acai Berry/Life Cleanse
    Geisa Brocklehurst
    England, Hampshire
    United Kingdom
    jeregeisa@yahoo.com

    I have been charge for something I didn't asked for.So I would like the refund of £82.95x2=158.00

  • Ph
      2nd of Nov, 2009
    0 Votes

    LIFE CLEANSE, HEATH SCIENCE, HEALTH TIME, FACE FACTOR, FEELWELL, AND CTT SINGAPORE ARE ALL SCAMS! THEY USED MY CREDIT CARD INFO FRAUDULENTLY. I DID NOT SIGN UP FOR THIS PRODUCT OR GIVE ANY AUTHORIZATION FOR 6 CREDIT CARD TRANSACTIONS OF $130. SCAM ALERT!!! DO NOT EVEN SIGN UP FOR THE FREE SAMPLE!!! 5 DIFFERENT COMPANIES HAVE MY INFORMATION SOME HOW! AND THE BILLING CAME IN A NAME THAT IS NOT MINE NOR A PERSON THAT HAS AUTHORIZATION TO USE MY CREDIT CARD!!! ...AND I CAN'T GET THEM TO REFUND MY MONEY!!! SCAM, FRAUD! BE WARNED!

  • He
      5th of Nov, 2009
    0 Votes
    acai berry detox/life cleanse - UNAUTHORIZED TRANSACTION
    Las Vegas
    Nevada
    United States

    I ordered the pills due to the free trial period. I was only to pay $o.99 for shipping and handling for each bottle. Well I never received anything from them and my credit card was charged $86.42 for the Acai Berry Detox and $79.95 for the Life Cleanse a total of $166.37. I called them to get my money back and they are telling me that I have to send the product back in order to get a refund. I have no product to send back to them because I never received it, and they claim they delivered it. They gave me a time and date, but I'm not even home at the time they claim they delivered it. So as far as I'm concerned it was delivered to a wrong address and now I'm paying the price for their stupidity. This is ridiculous.

  • Su
      16th of Nov, 2009
    0 Votes
    acai berry detox/life cleanse - took unauthorised money from my bank account
    trading planet ltd
    Ordman House, 31 Arden Close
    bristol
    United States

    I ordered the free trial for acai berry detox and Life cleanse from the website sending £3.95 for both products postage, since I have received both trial products.

    After going into my bank account I noticed two amounts of £74.98 taken out which amounts to £149.96. This was not authorised by me and I would like my money re-imbursing please as soon as possible as I am a pensioner and cannot afford this price.

    Please advise.

  • Sa
      16th of Nov, 2009
    0 Votes

    Ive had the same done to me how do you stop it?

  • An
      7th of Dec, 2009
    0 Votes

    I had no problem to cancel! Just called the number on my my bank statement…. Is this one: 0044 2031399067.
    I had to wait for 30 seconds before someone answered the phone, but since it’s for free anyway.

  • Er
      7th of Dec, 2009
    0 Votes

    Hi all!
    They cancelled my account in no time. Just stay on the line as it can take 30 seconds till they answer, but the call is for free so no problem!
    Try this number:  + 44 2031399104

  • Th
      12th of Jan, 2010
    0 Votes

    I am an ex Local Billing Limited employee, the owners of www.acaiberryexclusive.com, www.acaiberry-lifecleanse.com, www.absoluteacaiberry.com and another sites like www. Vitality-clean.com with these fake diet products (colon cleanser, acai berry, resveratrol), and fake cosmetics products (dazzle white, face factor, etc.) . They are operating using various companies: Viv3Labs for Europe, FMW Laboratories for US And, lately, to avoid the problems caused by the scam using Viv3Labs, they are using Trading Planet Ltd for Europe and Information Tech Systems LTd for US. Also, they are using PurpleSky LTD at Cyprus for Europe. Lately, they are using some companies opened to process credit cards for the porn industry (LB Pride Studios, LB Envision Net Worldwide, etc.- all of them are Local Billing Companies – LB stats for LB).
    The business model is to offer a FREE SAMPLE, only charging you the postage (this is an excuse to get your credit card number) and, then, due to HIDDEN Terms and Conditions, charge people incredible amounts of money for pills and nutraceuticals (in some cases more than 80€ /bottle), which in any retail place cost less than 6 US$ per bottle.This business model is, basically, A SCAM.
    The owners of those sites are Deepak Argwal (http://www.ccap.ph/index.php?option=com_content&view=article&id=106:deepak-agarwal&catid=76:hot-topic, who, apart from this business –contactcenter, legal-, is running more than 2.000 Porn Sites –see DeeCash.com-), Clay Douglass (http://www.linkedin.com/in/claydouglass) and Mitch Platt (http://www.linkedin.com/pub/mitch-platt/4/271/878).
    It is easy to find them through the information that appears on the site registration of www.acaiberryexclusive.com.
    Now, they discovered this hole on their ability to remain hidden and are registering the new sites using a Marketing company located in the US, Moniker OnLine Services
    ACAIBERRYEXCLUSIVE.COM - Whois Information
    Registrant:
    Douglass, Clay clay.douglass@viveraglobal.com
    Viv3 Lab Limited
    Unit 5, Mill Road Industrial Estate
    Linlithgow, WL EH49 7QY
    GB
    Domain name: ACAIBERRYEXCLUSIVE.COM
    Administrative Contact, Technical Contact:
    viveraglobal, Hostmaster hostmaster@viveraglobal.com
    Viv3 Lab Limited
    Unit 5, Mill Road Industrial Estate
    Linlithgow, WL EH49 7QY
    GB
    +44.08082389891
    Another evidence that Local Billing is behind those companies is consulting the impressun of the web pages (for example www.absoluteacaiberry.com, http://www.absoluteacaiberry.com/frontend/join/impressum/site/4349#utm_source=az&utm_medium=16935&utm_term=none&utm_content=Absolute+AcaiBerry) and seeing that is a Local Billing company behind them:
    Impressum:
    LB Pegasus Limited
    29 Wordsworth Gardens
    Dipton
    Stanley
    Co Durham
    DH9 9LG
    United Kingdom
    +48 222 120 179

    LB is for Local Billing….
    And also resveratrol product site, www.winedetox.com, the impressum of the page (http://www.winedetox.com/frontend/join/impressum/site/4347#utm_source=cx-es&utm_medium=31922&utm_term=resveratrol&utm_content=ResVmax) is the following:
    Impressum:
    Trading Planet LTd.
    56 Thorton Close
    Pelton
    Chester Le Street
    Co Durham
    DH2 1QH
    United Kingdom


    Also, they are using a company called Phytoscience, located in the same address than viv3, to make the handling and the postal distribution of the products. The manager of Phytoscience is called Chris Swanson and his email is chris@phytoscience.co.uk.
    Other addresses to find those sca...ers:
    Local Billing Ltd, Pau Claris, 100, 08009 Barcelona, Spain (they are operating from here under the name Tucana Corona, it is an useful contact for the police)
    dee@contactcenter.com
    clay.douglass@localbillinglimited.com
    mitch.platt@localbillinglimited.com
    claydouglass@gmail.com

Post your comment