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Academy Collection Service, Inc. / Abusive tactics

1 United States Review updated:


In 2003 through 2004 I received approximately 10 - 15 voice mails daily from Academy. They accused me of all sorts of things. I was home one day when they called. Al Hastings demanded payment and threatened me with court and loss of wages. He even attacked my mother. I refused to work with him for awhile but after I calmed down, I spoke with him and agreed to make four phone checks over a period of time and he agreed to settle the debt. The original deby was $800 and, although I never missed a $25 payment, the interest grew to over $3000. I asked Al Hastings for a document stating that the debt would be satisfied and he told me that he would send one after the payments ($1440.00) went through. At the end of the payment plan, I asked again, for a "paid in full" receipt. He told me he need a letter from me stating why I thought I didn't owe that much money. I sent it to him and never heard from him again and he never answered my phone calls.

About a year later, another agency started calling for the same debt. I told them the history and they demanded proof. This debt has gone to approximately five agencies since 2005 and has recently landed at Ocwen. They too, want proof of a payoff and they insist that they are going to keep calling me until I either pay it off or provide proof that is is paid. I phoned Academy and was told that Al Hastings doesn't work there any more. They also stated that they don't have a document indicating that they accepted my payments as a payoff and that they gave my loan back to Citi Bank, and did not sell it to another collection agency. I phoned Citi and was told that they never take back any debt that they give to an agency and that they have closed my account - unpaid.

Academy uses psychologically abusive tactics and they lie. Al Hastings became enraged on the phone with me. He was very unprofessional, degrading, and disrespectful. It seems to be a crime that no one can do anything about such tactics. I have spoken to a lawyer and without a payoff document, there is nothing they can do.

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  • Sh
      16th of Feb, 2008
    0 Votes

    This is why it is absolutely imperative to get something in writing first before agreeing to any type of payment plan when dealing with a debt collector.

  • Je
      9th of Jul, 2008
    0 Votes

    I too am dealing with Academy over a Citibank debt. I told them I would write them a letter explaining the situation but a Miss Adams told me they do not do business that way & only negotiate over the phone. Baloney. I sent off a certified ltr asking for debt verification & at the end said I was anxious to settle this matter & come up with a payment plan agreeable to all parties. I also informed them never to call me at home but to correspond only thru the mail. Was sent July 8 2008 certified mail. They lie so much everything must be in writing. I had spoken to 2 previous people there & they ok'd the letter. Miss Adams, who left a vm on my phone, first tried to tell me that there was noone there by those names (Dina & Terry Dickenson) then told me they had no authority to ok it. Well, she wants everything done by phone, what does she expect?

  • Ga
      13th of Jul, 2008
    0 Votes

    I'm tired of getting if this is not you then don't continue on my cellphone.
    Daily this continues to happen. Not only a waste of my time, it also eats up my minutes...
    Its infuriating.

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