ABX Express
reviews and complaints

On the 20 of March, I had check my parcel status on the abx tracking link but the result keeps showing route scan. Then on the 25 of March I called the abx express branch at Subang, they say the parcel will be arriving on 26 March, but they didnt post it. My tracking nunber is [protected]
I sincerely hope that the management of abx express could settle this matters for me as soon as possible. Thank you

I have send parcel to india 2/3/2018. Now my writing complaint date 21/3/2018 parcel did not received. When I check the tracking number [protected] the tracking show 3/3/2018 shipment forwarded to destination. Then unlit today 21/3/2018 still tracking show the same details. I losing hope abx. When I call customer service a men answer parcel already send on. Last week when I go directly ask teluk intan office the service men say some technical problem thats whay parcel did not send and now not any issue then we can send your parcel he says. But til now parcel not send. It is very disappoint...

Please be responsible. My parcel should be post to me by 6/3/18. But till today 19/3/18 i didnt receives my parcel yet. I have checked the tracking no given it is said that they didnt find my house n have called me. But in fact i didnt receive any phone call from abx. If they didnt found my address call me. Please do something. I have the office but always didnt pickup. This is my tracking number SHX36433542AMY. Please responsible. I need my parcel as soon as possible.

My order arrived in abx office Kota Bharu, Malaysia 10/03/2018, but it undelivered. I very disappointed with abx service. I had call abx office but my thing still deliver. My traking no shx58674030amy. I hope abx team can delivery my order. I wait so long tq. So attention to abx team kota bharu. Hope can give good service to your costumer. I hope so

13.03.2018 at 12:10 pm in betong town area, sarawak your driver of delivery truck qaa 5800k was act rudely when he scold an old man loudly with rude words for blocking his way not more than 2 minutes in front of the old man own shop. The old man move his car after your driver scold him badly. The old man returned a few minutes after that and your delivery truck blocked him more than 10 minutes. After your driver saw that old man again he scold him again and again. Maybe that old man so angry and feel ashamed he told your driver "why don't you quit your job if you not happy with it". Your driver shocked us when he scold that old man more rude with more hardcore rude words than before. Maybe he was born to be so rude like that. Then that old man shake his head and said "what a spoiled rude driver I ever seen in my entire life" and we also agreed with him.

*please educate your driver/delivery man. There are your mirror. We look over you through them.

Dear Support,
Somehow your Kuching branch do not immediately initiated delivery to assigned destination upon arrival of parcel at the aforementioned branch since March-8 2018 to date.

I have to personally pick up the item from the branch and upon checking in since 10.30am this morning, your staff is yet to find the parcel. I suppose the item has piled up with other shipment since the day of arrival.

May I know what kind of sorting mechanism is in place to properly track arriving parcel and do Kuching branch initiate immediate delivery upon received of parcel?

I would rate your service 2 out of 10 as this is my very first encounter of such arrangement.

Hai.. saya sepatutnya menerima item tu 5/3/2018.. tp smpi hari ini sya call customer service.. item blom masuk warehouse (SHX97012796AMY)... setahu saya 1/3/2018 lg brg tu dh sampai Msia..2 brg sya smpi serentak 1/3/2018 dr China.. satu lg pos laju handle dan hari ini dh smpi Kudat Sabah.. Jd sepatutnya sya beranggapan yang Abx lebih Efficien dan pantas.. Kenapa?

Regarding my visit to your ABX Express Sdn Bhd at Bandar Indah Sandakan at 23rd February at 2.36pm. I was approached by two staffs. My tracking number was not able to be showns as my phone battery is off because of weak battery. One of your staff demonstrated as she was finding but more like throwing out rashly the other packages inside plastic bag. Then with slightly inapproriate tune talked to me asking for the tracking number. I repeatedly said i cannot able to give as i mentioned it before. Then she went inside and yelled before me. I insisted to stay so they can locate my package. But the other staf say that they would not find my package now as they have shortage of crew. I also explained that i was from far district from Sandakan and I cannot be able to come again another time. As a result..i did not receive my item.and i sending this complaint hoping your action will be taken to your staffs. tq

Waiting for 3 weeks plus for my parcel to arrive. Check status it saying arrive on 18 and I still haven't get it on 23, so I called. Nobody pick up phone always and even picked up keep telling will call you back tomorrow. Waited for 2 days and didn't get any call so I called them back, they gave the same answer and it repeated over and over again for these 3 weeks plus. Now end up saying parcel maybe lost and not found, ask me to claim from the sender. Their own problem and they ask me to claim the sender. Excuse me, are they sick

Hi,

My name is Sharminy, my parcel have been picked up on 29/01/2018 and today the date is 05/02/2018 and until now my customer haven't receive my parcel yet, it's already 7days and the parcel should be send from Klang to KL so my question is why does it talking long time to delivery the parcel and the most worst things is there is no update on the ABX tracking system about this parcel (Only update till 29/01/2018).
And, i have called to ABX customer service and spoken to the person name Ms. Rubini, i had given her all the information about my parcel and she informed me that, she will get back to me after check with Subang branch but after that i don't receive any call from her. I tried to call ABX line and it always busy... Now I have no other option than raise this complaint and hope there will be a reply on my complaint as i need to know the details about my parcel asap and the parcel details is as below

Tracking no. [protected]
Sender : Klang Hock Plastic Industries Sdn. Bhd.
Lot 3349, JalanMerbau Off JalanKlangPerdana,
Batu 7 1/2 Jalan Kapar, 42200 Kapar,
Selangor DarulEhsan, Malaysia.
Sharminy Tel: [protected]

Receiver : Coca-Cola Far East Limited
8th Floor, Menara Shell,
No. 211, Jalan Tun Sambanthan,
50470 Kuala Lumpur, Malaysia
Att: Ms. CP Tel: [protected]

I wait my parcel really amolst 1weeks alrd. I also call to subang warehouse they dont take the call nevermind I call to the customer service. They say will take mention to subang warehouse but they also dont reply. Tis is a good service to ur customer ？ we choose ur company to send the parcel we believe ur company will serve in a good condition. I think I wrong alrd. Tis is wat I learn a dishonest from ur staff. Also one thing I need to say is ur kl number is always in busy line hard to me to call. Wat I suppose to do ？

Called to subang branch numbers that provided by customer service ms intan hp number cannot be reach and trying to called to office number many times nobody pick up end up pick up and hang up the phone! How customer wanna to check their parcel status? Wait the parcel for so long haven been send out even customer wish to self pick up also cannot be arrange if they never answer and pick up phone!

dear ABX service I would like to complaint to u about my item that had reach at kuching abx facility from 18/1 till today 29/1 and still not pass to bau. I try to call abx kuching many times but get no answer. there no one answering my phone call. this is my tracking number SHX84316151MY please check my item and send it as soon as possible.
On 5/1/2018 my item reach kota kinabalu abx facility but on 18/1/2018 then reach kuching. But until today my item still no news from ur company.. TQ!

Hi. I buy from shopee and until now, the tracking no is not updated . When i copied the tracking no and pasted it on ABX TRACKING SYSTEM, there were no result found. It almost a month . Usually i receive earlier than this time . So how can i know whrr is my "order" now .

Tracking no ABX : SHX00794558MY

LAST UPDATE IS ON 15/01/18
(in transit to malaysia)

Until now no further info about it . Pls do something

Ive been waiting for my parcel to arrive but not arrive yet. Ive complaint this matter through email but no respond a all. Ive been call their hotline for more than 20 minutes and nobody answer. Its cost me money to call their hotline. Do they not work? Why did not call us if they unable to sent the parcel to our home? They shoul told us at least so that we can make out time to got to their place, and not make us waiting like [censor] when our parcel will come everyday. Why ABX facility?

To who it may concern,
I am very disappointed with the quality of the delivery service by ABX Express Kota Kinabalu branch. Referring to the tracking number SHX08142305MY, it was stated that my item has arrived at ABX Express Kota Kinabalu branch office on 28 Dec 2017. However, the item only reached me on 19 Jan 2018 - a period of 23 days later. The reasons of the delay given by ABX Express were that I couldn't be contacted, and the delivery address given was hard to find. These reasons are nonsensical as I can be easily reached by phone and that ABX sends items almost daily to the given delivery address. Adding insult to injury, the packaging of the item was torn and subsequently jeopardizing the item within. The item is a pillow which is made of a delicate fabric type and due to the torn, I can no longer trust the quality and hygiene of the pillow on whether it is safe to be used by my baby or not. I ultimately decided not to give the pillow to my baby and hence the poor handling of item by ABX Express has cost me time, energy and money.
I sincerely hope that the ABX Express management will take note on this matter and will improve the quality of the services provided.
I attached below the picture of the said item and its tracking number.

Regards,
Hadida Hadi
HP No- [protected]
Email: [protected]@gmail.com

To ABX customer service

We have been waiting for our shipment for the last 2 weeks and based on the tracking number the item in your warehouse since 6/1/2018. Nobody from your team informing us or calling us for delivery arrangement to be made. We tried calling you so many time and seems like nobody working there because nobody picking up the call at all.

We even email you guys and even one cs responding and include other team emails regards to the shipment nobody is responding back after that. And nobody in your cs team is dealing after due cases. Why taking so long to deliver our item. Such a bad service.

Dekat web dah tak update, pas tu saya call bahagian subang, kata barang saya dah sampai kajang, saya pergi branch kajang pula, kata barang saya tak ada, sebelum pergi dah call HQ & Kajang branch tak ada pun seorang nk jawap call saya... tunggu 20 minit lebih pun tak ada orang jawap... sampai sana pula die orang cakap barang saya tak ada. kecewa betul

Mcm mana niey deliver org lain.. pickup org lain... mcm mne abx klang wt keje? manager setiap kali pergi office asyik xde jew memanjang ble tnye g hntr brg... wt keje courier... keje manager sapew yg wt? xkn bdk2 wt keje manager? lebih baik xpyh ad manager mcm tu... office mcm dh xterurus... tgk wt keje lepas tgn jew smua... jnji boleh jew kerja haih