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ABX Express Customer Service Phone, Email, Contacts

ABX Express
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www.abxexpress.com.my
www.abxexpress.com.my

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1.0 750 Reviews

ABX Express Complaints Summary

3 Resolved
747 Unresolved
Our verdict: Engaging with ABX Express at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ABX Express reviews & complaints 750

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Newest ABX Express reviews & complaints

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T
12:12 am EDT

ABX Express I complain about the delivery people rude talk

Hi I'm seela me from ipoh perak malaysia
my parcel number is SHX46239483BMY.
Today got I a phone call from your delivery people but unable to attend because me only in home and do some works in home
I did't hear the phone call sound.
After 30 mins I check my phone I saw miss call and message from your delivery people. Again I make call she didn't attended. Four time me make a call she didt atten. Thn my husband try to call in her mobile she attent and talk very rude with my husband. My husband say why talk rude I will complain ur office then she say whatever you want do it I don't care.
Now only I know she purposely avoid my call
Your people don't know the way of how to talk with customers?. Is that fair?..
Your delivery person name I don't know but I have the phone number [protected] more me attach the call details and msg details

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V
9:01 am EDT

ABX Express overdue late parcel delivery

Dear Sir,

I have couriered a parcel on the 22nd April from Kota Kinabalu to Putrajaya Kuala Lumpur which the parcel supposed to arrive on the next day. My reference no. is [protected]

On the 30th April, the receiver surprisingly inform us that they had not received the parcel. I called up abx office 03-[protected] to check the status. The operator told me that the parcel had arrived to Kajang Branch on the 24th April, however did not continue to deliver to the receiver address. She then told me she would call up the branch manager to follow up the case and ask them to deliver on the next working day 2nd May.

i called the abx then on 2nd of May, someone told me the same status and even kick the ball to me and ask me to call the Kajang branch directly to check whats going on with them. It is so irresponsible. They are so ignorant on the delay. The operator told me they have a person in-charge in this case, Ms Walla, and would update me the next morning before 10am.

Obviously, the next day no one called me up to update me. I called up abx to check again on 2pm, same story the operator told me that the parcel was stuck at Kajang branch but they could not explain what caused the problem to have overdue delay. I managed to spoke to Ms Walla also, she seem have no clue what happened to Kajang bracnh and she cannot get contacted with any persons in that branch. Anyhow, She assured me she would find out and update me the status by 6pm on the same day. But i did not receive any call till now. Seem like the whole Kajang Branch operation was completely broken down and no one in the office could think of solutions to help me, instead, they just ask me to wait one day after another day.

I would like to lodge my complain about the unsatisfactory services that your office provided to me. The parcel i sent was very important to me. Please take all measures that you to take to send the parcel over ASAP.

Frustrated customer,

VT Pong

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F
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ABX Express parcel delivery and customer service

Recently i have few parcel arrived at ABX. Been avoiding using this sucks company for a while but the dumb seller still using this deadbeat courier. I guess must be the cheap price their paying but still charging me the full price. I wont be hiding anymore because hiding and denying is only for cowards, perverts, criminals and thieves. I called up the gaya street office to tell them that i will pick up the parcel myself since no delivery happen or even happen since the very fiest using this awful, bad service courier in the world. Paying almost Rm100 for all my parcel postage fee only to go and chase it myself. I bought the whole thing, paid it all accordingly and when i want to take the things that i paid for, i had to passed a hurdle called ABX C/S. My god, as i expected the c.s a female that answer the call not only the most rude and annoying person i encountered but the most disrespectful to her customer that paid for their salary and this customer and thousands more that treated badly by this company rules also paod for their bos salary so he can drive a expensive car and wore that 2 pieces suit. I wonder how on earth this company managed to win sabah best courier when the truth was, this couriee is the worst than worst. So this cs girl started sound like she's so irritate that i said i want to self picked up my parcel. And when i said i got few of numbers i wany her to check, i can FELT that she's controlling her own anger from my request. And i myself hang up the phone because of the way she treated the call and my polite gesture as very provoking to me. I had history where i screamed at two previous times when i called ABX and faced the same rude c.s causing my high nlood and stress to double. One of these day, im gonna sue this company. The chinese boss tall guy nerdy looking that managed this ABX branch (ABX IS INTERNATIONAL U S OWN) is worst and helpless guy. Only know want to count money under table.

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S
9:01 pm EDT

ABX Express slow delivery/ no delivery

I have had 3 parcels delivered to abx kota Kinabalu at different times and none of them have actually attempted to send the parcel to my house. I have called and ask to send to my house but none successful. In the end I had to pick up delivery at the office. U might as well call yourselves a mailbox. Lousiest delivery in the whole of kota Kinabalu.

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C
11:17 pm EDT

ABX Express ethical behavior of mailman

Your company must really focus on correcting your mailmen's behviors, it is absolutely disgraceful and detestable. My parcel was delivered to my address in OUG and for unfortunate circumstances the driver and the mailman had to wait a for a mere passing of time, when I returned home from outside he yelled profanity and cursed me for not being at home. This is completely outrages and abominable, I was treated with No respect and this placed unscrupulousness onto your company's image. Being a labor intensive service it is necessary to focus on the needs to improve your employees by training instead of providing such reprehensible service and presenting anger towards your customers. I hope you would understand the significance of my statement for your improvements through my sickening experience.
Thank you

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C
12:00 am EDT

ABX Express parcel

Please la ABX Kajang branch nobody to pick up the call at all, my parcel already wait for 1 week still cannot receive. Call to HQ also didn't solve my problem, everyday tracking number show shipment out for delivery, on hold then the next day shipment out for delivery again, WTH u guys doing? Closing down soon is it, the most worst courier I ever meet!

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P
10:29 pm EDT

ABX Express bad service

Almost 2years I had been collect all my parcel by myself at abx center... Reason need customer need collect by ourself is didn't found driver yet to deliver the parcel. But almost 2years still need collect by ourself... I am paying shipping... Not free of charge! Why still need me wasting my time my transport fee to go there to collect my parcel? Why others services is better than yours such as pos laju? Pls fixed the problem. Thanks

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S
9:18 pm EDT

ABX Express the item not arrived

Why your service didnt call me at all? At least please call before return back to the seller. Now I didnt get my items.in tracking its stated that I have bad address. All this time, other courier service can send to me the parcel using that address but with abx express its said bad address? The things is abx only keep the item in just 2 days? Then will return back to the seller without informing the buyer. I have wasted my money and time for waiting this item to reach. Please call back before return the items. I want to get the refund because of your mistake

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S
2:17 am EDT

ABX Express terrible, ridiculous, intolerable

On 1st April 2019 abx update my parcel is OUT ON COURIER DELIVERY. I wait and wait.

On 2nd April im still waiting.

On 3rd April, i call Kota Kinabalu ABX CS. They said my parcel is on delivery and said they will followup the Runner to send my parcel by that day.

On 4th April still not coming.

The next day 5th April i call again, ABX Cs said the same, that my parcel is on courier delivery by today and will remind the runner for delivery. WHATTTT? Delivery took 5 days to deliver? My place is Lintas, its about 20 minute to Kota Kinabalu.

6th & 7th is Working Holidays. So Monday 8th April i call again. The answer from customer services is still same. BAD SERVICES EVERRR!

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S
12:25 am EDT

ABX Express everything

Hai, I need to complain staff abx, delivery no manners.
Saya bekerja di office, saya tahu despatch kejar masa untuk hantar barang dan sebagainya. Tapi, saya tengah layan client lain, tanpa beri salam. Dia berdehem kuat seolah2 saya tiada di situ, cakap dengan kuat, marah2.. Saya ni pun bekerja jugak di front office. Ramai orang datang berurusan. Tapi despecth company lain elok je bg salam, tggu tk smpi 5 mnit pun. Tolong bg pencerahan dekat your staff cara kerja yang betul. Sangat mengecewakan. Tiada adab langsung. Your staff cover area shah alam, seksyen 14.

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A
10:04 am EDT

ABX Express shopee

Honestly poslaju is even better. U cant just deliver our items that slow, yknow? When it says 20.1.19 then 20.1.19 it is, or earlier. Kindly upgrade ur system, provide a better service next time. U said it was out for delivery so I waited the whole day for my parcel, bawling my eyes out, wanting to sleep but couldn't because I was waiting for your workers to send. I didn't receive it at the end of the day and u freaking said customer wasn't in? When I was at home the entire day?! Goodness, if you don't want to deliver our items or just too malas because there was no other item to be delivered other than my house, you'd better not working! Is this how u treat your customers? Is this the basic etiquette your company wanted to show us, the customers? Then stop working :)

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S
2:55 am EDT

ABX Express everything

Been using ABX for quite long now, since always order Taobao and their agent in Malaysia is ABX. Gonna say all these time I am NOT happy about their service.

Once they misroute my package and then I have to wait for another extra few days for it. Then another time is their vehicle broken down, and then got delayed for like 3 days wtf. I wonder if they only have one vehicle?

Gonna say overall their service sucks. Email them also customer service will reply, branches won't reply. Even if you call them they only will say "ya ya ok ok will deliver"

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A
10:27 pm EDT
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ABX Express late deliver parcel to customer

Hi, I've checked in the system my parcel WAS ARRIVED at BTU on 6TH MARCH 2019. Today is 14TH MARCH 2019 and I still haven't receive my parcel yet. I've paid the postage which means the parcel need to deliver to me as per address was given not that I going there to take my parcel. Hope there is improvement regarding these matter for ABX BINTULU BRANCH. Thank you.

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I
6:56 am EST

ABX Express delivery

I ordered smtg from shopee and eventually received an abx tracking number.. But when I checked, the delivery status aren't of mine but of another person. I contacted abx themselves and they said theyll contact me. I hope they can find my parcel soon enough. I think they wrongly registered my package under a different tracking number so now I cannot track my parcel

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D
1:23 am EST
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ABX Express my parcel / attitude pekerja

12/1/2019 - arrived at a ABX facility

14/1/2019 - out on courier delivery

Sampai skrg sy belum terima brg sy. Kalau belum mau hntar brg, jgn letak status yg kamu on the way mau hntar suda. Bagi harapan palsu betul. Sy harap sy dapat brg sy secepat mungkin.

Pasal attitude, hari tu ada pekerja hntar brg. So my mom ask lah pekerja tu knapa lmbat smpai brg. Then boleh pula dia jawab 'kami tidak layan brg2 dari shopee' . Itu kah attitude kamu layan pelanggan ?

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T
7:37 pm EST

ABX Express product and service

Done call centre written located at kch sarawak but been ans abx from sabah. I hv 2 parcel that arrived by 12/01/19 and on delivery since 13/01/19 16.14pm and my second parcel was on delivered twice. On 14/01/19 I been call the sabah center, they sd already call up the kch abx. Until this morning hvnt rvd anything. And now abx demand I hv to self collect? Wht the point I pd shipping fee? If abx cnnt do work properly or short of staff then dont do business, might no need operate as well. Abx js slowing things only. Why shud abx cooperate with e-shopping if lazy to work. People pay for what they purchase. Abx kuching never response properly. Even many complaints, hod never take action. We're so insecure js bcs this kind of service.

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M
M
Malzuki
, MY
Apr 30, 2019 8:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

saya harap ABX perhatikan betul² alamat yang dihantar kerana barang saya dihantar ke sabah, saya pembeli dari sarawak.

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R
10:47 pm EST

ABX Express delivering parcel

Please call the owner of the parcel before delivering it to someone that say he/she is the represantative...My track record listed that somebody has taken my item but i have no idea about it and i dont even know the person who take my item...stupid abx miri...when you send the item you call the receiver first or send a message or two...its to inform the receiver...not just gave it to someone and let them take the item just like that...

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J
Jenz Eny3230
, US
Feb 01, 2019 9:01 am EST

Hello. i still didnt receive my item yet but why it stated that the item already being delivered

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A
1:50 am EST

ABX Express courier service

Item 1 - stated in the shopee shipping info that my parcel is out for delivery but none of abx courier guy show up at my workplace to deliver the stuff. Arrived at its facility on 28/12/18, fri and now is 04/01/2019, fri - I haven't receive my item! And now the status is [kch] waiting for collection at abx office?! Seriously!

Item 2 - also arrived at its facility on 28/12/18, fri and now is 04/01/2019, fri - I haven't receive my item as well! The worse part is, it is not even "out on courier delivery"!

Abc express (m) sdn bhd (kuching branch) service is very poor! Very disappointing!

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K
K
Kujie
, US
Jun 17, 2019 11:56 am EDT

Brg saya status delivered tp brg blm terima.

I
I
izzahs
, MY
Feb 27, 2019 6:58 am EST

mine too!

L
L
len dowens
, US
Jan 15, 2019 4:50 am EST

hati hati dengan abx kuching.. barang saya beli online telah dibuka dan hilang.. lambat sangat penghantaran.

D
D
Durratun Nasihah
, US
Jan 14, 2019 5:47 pm EST

sama dengan kmk..kinek kmk blum dpt brg kmk

ComplaintsBoard
M
6:08 am EST

ABX Express item received damaged

My parcel with tracking no of [protected] received today (22/12/2018) was totally damaged at the address of Norafiqah Rufina Binti Stephen
No32 Jalan CP1/8A
Taman Desa Cheng Perdana
75250 Melaka.
[protected]

The box of the food supplement are broken and 2 sachet of the content teared.
The shampoo also broken and it gets mixed with the other product inside the parcel.

Hope that there is a solution regarding this matter.

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Norafazera Yaa'cob
, US
Mar 20, 2019 8:47 pm EDT

Abx muar services teruk... Deal dengan company kami dah lama..Tapi lately naik lemak pulak.Ada ke pekerja abx muar yang bawak lori bernama fariz tengking kami as a customer, ? mohon ambik tindakan..Kalau boleh berhentikan dia kerja.Senang je cakap suruh kami berhenti kerja...Pikir sikit kalau takde customer tak bergaji awak tau...

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M
10:40 am EST

ABX Express your posmen ethic and attitude.

On 18 Dec 2018, at 1.20pm. An unknown number called me, saying he was from ABX Gaya Street, near Hong Leong Bank / Tong Hin Supermarket. Asking whether there was anyone at home or not, but talking as if he knew me and shouting on the phone. He was being rude and no manners for me as a customer of your company. Why was he talking as if he knew me and shouting saying it was hot outside of my house? Tell your employee if it was hot outside, please dont be a posmen because posmen's task require a lot of involving getting out to deliver parcel or letter on sunny day, not on night time.. So please ask him to only work at night so he wont facing any hot day. Even if it was hot day, he has no right to shout people through phone. Please train your employee ethics and attitude so he could work professionally. It is a shame for your company to have employee like that work in your company. It would affect your company's image and reputation. Thank you.

The number that called me is [protected].

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ABX Express In-depth Review

Company Overview: ABX Express is a leading courier service provider in Malaysia, offering reliable and efficient delivery solutions to both individuals and businesses. With a strong presence in the country, ABX Express has established itself as a trusted name in the logistics industry.

Services Offered: ABX Express offers a wide range of services to cater to the diverse needs of its customers. From domestic and international delivery to express and bulk shipments, ABX Express ensures that packages are delivered promptly and securely. Additionally, they provide specialized services such as cash on delivery and reverse logistics.

Delivery Network: ABX Express boasts an extensive delivery network that spans across Malaysia and beyond. With strategically located hubs and branches, they are able to reach even the most remote areas efficiently. Their strong partnerships with international courier companies enable them to provide seamless global delivery services.

Pricing and Rates: ABX Express offers competitive pricing for their services, ensuring that customers get value for their money. They provide transparent pricing information on their website, allowing users to easily calculate the cost of their shipments. Additionally, they offer various pricing options to cater to different shipping needs and budgets.

Customer Service: ABX Express prioritizes customer satisfaction and has a dedicated customer service team that is readily available to assist with any queries or concerns. Their friendly and knowledgeable staff ensures that customers receive prompt and helpful assistance throughout the shipping process.

Tracking and Transparency: ABX Express provides a user-friendly tracking system that allows customers to easily track the progress of their shipments. With real-time updates and detailed tracking information, users can stay informed about the whereabouts of their packages. This transparency ensures peace of mind and helps to build trust with customers.

Reliability and Timeliness: ABX Express is known for its reliable and timely delivery services. They have a strong track record of delivering packages on time, ensuring that customers can rely on them for their shipping needs. Their efficient processes and dedicated staff contribute to their reputation for punctuality.

Packaging and Handling: ABX Express takes utmost care in packaging and handling shipments to ensure that they arrive in perfect condition. They provide appropriate packaging materials and guidelines to customers, ensuring that packages are well-protected during transit. Their trained staff handles packages with care, minimizing the risk of damage.

Additional Features and Benefits: ABX Express offers additional features and benefits to enhance the shipping experience. These include insurance options for valuable shipments, online booking and payment facilities, and the ability to schedule pickups at convenient times. These features add convenience and flexibility for customers.

User Experience and Website Navigation: ABX Express's website is user-friendly and easy to navigate. The layout is intuitive, allowing users to quickly find the information they need. The website provides comprehensive details about their services, pricing, and tracking options, making it convenient for users to manage their shipments online.

Overall Rating and Conclusion: ABX Express is a reliable and efficient courier service provider that offers a wide range of services to meet the diverse needs of customers. With their extensive delivery network, competitive pricing, and excellent customer service, they have established themselves as a trusted name in the industry. Whether it's domestic or international shipping, ABX Express ensures timely and secure delivery, making them a top choice for individuals and businesses alike.

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ABX Express contacts

Phone number

+60 380 843 111

Website

www.abxexpress.com.my

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