SUBMIT A COMPLAINT

Abu Dhabi Islamic Bank [ADIB] / cash back fraud

i opened an account at adib bank around 10 years ago . iwas a loyal customer and i brought my father (gold member), my wife and some friends to open accounts at your bank.

my cash back card was hacked via internet. below are the details: on 11th of September 2018 at 1.57 am 471.20 Eur paylogic holding B.V in groningen, Netherlands. on 11th of September 2018 at 1.58 am 471.20 Eur paylogic holding B.V in groningen, Netherlands. on 11th of September 2018 at 2.00 am 471.20 Eur paylogic holding B.V in groningen, Netherlands. on 11th of September 2018 at 2.02 1 usd Noahs hope hope br united states on 11th of September 2018 at 2.00 am 471.20 Eur paylogic holding B.V in groningen, Netherlands. on 11th of September 2018 at 2.02 1 usd Noahs hope hope br Israel. on 11th of September 2018 at 2.02, 2.33 Usd RKDARVKUFRHP WY Pontiac Usa on 11th of September 2018 at 2.02, 2.33 Usd RKDARVKUFRHP WY Pontiac Midway Islands.

I am really surprised and disappointed as I have a platinum credit card and it supposed to be secured.i never give my credit card to anyone and I only used it on secured and famous websites as below: Emirates airlines. Air asia booking.com Cambodia Angkor airlines.

i m very surprised that the bank didn't call me to make sure that i am the one who is doing these very clear to anyone unusual transactions. the bank should have stopped them or at least called me before allowing the transactions to happen as most of the other banks do.

of course as soon as i walk up and saw the messages sent by the bank i called customer service to cancel my credit card and to stop the transactions as they were still on hold.

i was very dissapointed that the bank later on replied that master card has done his investigation and that the site where the transactions are made is secured so we cannot do anything to help you and that you have to pay the money.

i sent messages to the site itself and to master card and i was very surprised when master card replied that your bank is misleading you and that the bank is the one responsible for the investigation and for the refund of your stolen money not master card as the bank customer service keep telling me and i also figured out from the site that the thief bought 10 tickets for an event who was happening on the 23 rd of September in Netherland ( so it was easy for the bank to cancel the transactions but the bank didn't ) and they sent the bank the e mail and the ip address of the thief.

please note that adib bank investigation is not fair, adib bank customer service mislead me with wrong informations, adib bank didn t take any action to save my money.
adib bank is letting me pay 34000 LE for some thief in holland to go to a musical event while i was in Egypt.
i hope you revise my case . i can send all the informations you need and i can send all the e mails between me and master card as well as the site.
looking forward to your prompt reply.
best regards .
Mohamed El Soda [protected] moh.m.[protected]@gmail.com

Mo
Oct 15, 2018

Post your comment