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ABSA / complaint: out of the blues credit card outstanding balance of r1030.00 - [protected]

1 ISANDO, South Africa

Goodday, I am highly annoyed with the recent service, calls and messages I received from ABSA. As far as I can clearly recall, I walked into Absa greenstone 06/06/2015 to settle my credit card and have it closed. I approached the teller who advised they could not provide the amount and I need to go to enquiries which I did. I was given a settlement amount of R1258.20 which I paid in cash and clearly asked the gentleman who assisted me to have my credit card closed. I did inform them at that time I lost my credit and I didn't own one since last year April/May.

the gentleman asked me if he should order a new card to which I replied, NO. please cancel. from last year 06June2015 until September 08th 2016, no one sent me an email, no posts, phone calls or smses to tell me I still owe money. I received a call from your collections dept 9th September 2016 to tell me I am in arrears and I need to settle. I HAVE MADE SEVERALS CALLS, STOPPED INTO ABSA GREENSTONE IN OCTOBER TO HAVE THIS RESOLVED, UP UNTIL NOW NOTHING GOOD HAS COME OUT OF IT. THE MANAGER OF GREENSTONE MALL TRIED ASSISTING BY CONTACTING COLLECTIONS DEPART, I GUESS SHE FAILED AS NO ONE COULD UNDERSTAND ANYTHING. today I call and speak to lady TVOHOWANI AT COLLECTION, PUSHED ME TO THE LIMITS INISISTING THAT AT THE TIME OF SETTLING THE ACCOUNT I WAS NOT GIVEN THE CORRECT SETTLEMENT AMOUNT AND THERE WAS A BLANCE OF R300 IN JUNE 2015 OUTSTANDING. HOW THAT IS POSSIBLE NOW I DON'T UNDERSTAND. I SETTLED THIS ACCOUNT, REQUESTED IT TO BE CLOSED AND DOES NOT SEEM THAT IT WAS CLOSED. I NEED TO LODGE A COMPLAIN WITH THE BANKING OBUDSMAN TO SEE IF THEY CAN ASSIST BECAUSE I AM NOT GOING ANYWHERE WITH DEALING WITH ABSA DIRECT. I REFUSE TO PAY AN AMOUNT A YEAR DOWN THE LINE BECAUSE NO ONE BOTHERED TO CONTACT ME AND ADVISE ME THAT THE ACCOUNT WAS NOT CLOSED AND I HAD A BALANCE. IS THIS HOW ABSA TREATS THEIR CLIENTS. I'M DISGUSTED!!! YOU ARE MORE THAN WELCOME TO CONTACT ME ON [protected] SARAH

Sa
Nov 15, 2016

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