ABSA Bank
reviews and complaints

I must say, i've never thought to submit ever a complaint like this to absa, but this is ridiculous. For the last two months, since I bought my vehicle via ford credit and absa, I have been contacted about nine times for outstanding payments on my vehicle due to an incorrect bank account number which should have been fixed and rectified the first time around. The last two weeks five different people contacted me from absa collections - at first, I was ok with but seriously, how can this be happening again this morning. I am getting a bad credit record because of this nonsense!

I phoned Customer Care to advise me on the use of our ABSA rewards at Nu-Metro. I was assisted by Lerato. After explaining my problem she confirmed that we are registered for ABSA rewards. She became very rude when I asked her why do we struggel to buy movie tickets. I requested her to stop being RUDE over the phone. I am merely asking assistance. New ABSA? RUDE Customer care?

I am very angry and disappointed with Absa they way of communication is poor, I was debited twice from my account for absa rewards they claimed they debited twice because they got unpaid the last month yet I wasn't informed that they will debit twice the following month and they decided to take the rewards money on the 25th yet I said 15th I just realised that now as I have changed to the 15th and I am always stuck with having to pay unpaid of r150 as I am using cheque account, Absa is proving to be very unreliable and don't care at all about they customers need.

We put in a building claim 3442971 whereby your incompetent plumber
did a [censored] job nobody is using the basin and after 2 weeks the pipe blew
(please note nobody uses it) he pitches up takes a picture and says
he has to charge call out why he worked there why was the pipes not replaced
My husband is in Abdijan and trying to sort this out (we will be charging you for the calls)
when we refused to pay the call out he climbed in his car and left us with a broken pipe and no water and
informed my maids that his is not his job. He also has my purifier which he refuses to fix you say it is no part of the claim but the
cupboad contractor said that is also causing cupboard damage in their report as it is leaking.
so that is theft as I want a new purifier as I now cannot be assured he is not using parts to fix other people's purifier
and that is theft. I phoned Nomfundo Mhlanga about 3 times before she answered
T +[protected] Ext 9010648 Email: nomfundo.[protected]@absa.co.za whereby
I told her to read my email and explained the situation as there is no water on this property now she needs to investigate
and bla bla I told I want this sorted out today as there is no water on this property now and slammed the phone down ih her ear
as this is the worst service you don have a problem taking our bond repayment every and using a shoddy
plumber for a house valued into the millions that is pathetic I want this sorted out now and
I will be charging you my hourly rate as I had to leave work early now to sort out this [censored]
and my husband's rate and his calls from Abidajan which is R10 a minute .

Good day, I had to replace my debit card and was told that I HAVE to take tap and go as all the new cards have it. Eventually after a big fight with the branch and contacting Head Office, it was deactivated.
I then had to get a new credit card and now the tap and go is once again active on all my cards. I have sent a mail to have it removed / deactivated, but no feedback after more than a month.
I am NOT comfortable with the tap and go and DO NOT WANT IT ACTIVE on ANY of my cards. Surely this should be the customer's choice.
I am REALLY NOT happy about this and would like an answer, can ABSA deactivate the tap and go or not?
Please respond urgently?

Dear absa,

Case reference number: 3589531
Cash deposit retained at atm

On friday 13 july 2018, I attempted to deposit an amount of r550 into my absa savings account, at the ferndale branch.

The atm told me that it could not accept one of my notes. I proceeded to remove the r10 in question. The money deposit slot closed leaving the remaining r540 in the atm. I waited for a few minutes and was then told the transaction was cancelled. The deposit did not reflect in my account.

I went into to bank to log a conplaint. I was assisted by lebona, lukas tshediso who logged the complaint in my behalf.

The case was routed to saswitch : cash express: franchise: bytes. It was logged 2018-07-13 @ 10:59.

To date I have not received any feedback on this matter.

Surely it cannot take this long to balance an atm and provide feedback to a client.

Kindly provide me with a status update on this matter.

Regards
Leré meyer

Had loan with absa lost my job went back to school, was handed over call in ask for settlement amount last year paid it also sent me settlement letter year ago but still reflecting. All I want is my name to be removed so that I can start over my life I am stack now because of r150,
Was about to buy house they advise me absa is still reflecting don't know what to do now please help

Hi my name is Karien Rupping. I have been struggling to get help since yesterday. I have a personal loan with absa that was handed over to Daly Attorneys. I have arranged for payment with debit order, because they said if I dont pay they will begin with legal action. We have agreed on an amount to be deducted on the 15th of every month, so when it did not go off this month, i enquired about it. I spoke to Daly, but they said Absa withdraw it from them since the 4th of July. When I called Absa, they said the account is still with Daly attorneys and they cant help me. Now I dont know what to do, because no-one can help me. I want to know whats going on and the status on my account, and at least get statements monthly so I can make an EFT Payment monthly. Please help!

My name is Sizakele Tshibe
Absa account number [protected]

I took a loan with Absa 2013 and unfortunately o lost my job and I couldn't pay, got a job and this year I called them to give a settlement so that I can pay,

They took forever to give me a settlement to a point that I spoke to Nqobi(Absa recovies)who then sent it to me via her email the amount i'm Suppose to pay after the 20% discount and the account details,

I made the payment on the 10th of july, did an EFT to reflect immediately as her promise that after that i was going to receive a paid up letter after a day, it's been over 7 days with no luck,

Whenever I call the department i'm Being told the money is still not reflecting whereas on my side money went immediately,

Now when I call Marco and Nqobi they put me on hold till they drop my calls, they tell me they cannot transfer me to their supervisor as they are not available and they forever in meetings, not really sure what else I can do as their service is so pathetic for them to be working with customers and there's absolutely no one else that can assist

My name is Sylvesta Jiyane I have deposited money at Carnival Mall ATM on this 04/06/2018 and the atm swallowed my money of R6040.00 the banked logged a call with 3rd party, I have been following up everyday but no one seems to be resolving my issue, ABSA is got bad customer service after 10 working day still my issue is not resolved what happened to 5 SLA that they gave me? my contact number [protected]

Tragic 👏👏👏ABSA fails to give clarity, yet again. My debit was supposed to go out on the 25th, and it didn't. We called ABSA to find out why, they said the debit was done and it might take a while to reflect. FNB confirmed no debit was made. So we called ABSA again, they said the debit was made and now, apparently, it was rejected by FNB. FNB shows proof that no debit was made or rejected by ABSA and requested for ABSA to show proof. So we call ABSA AGAIN, 3rd time, and they say they can't show proof. Eventually ABSA takes their money first week of the new month but now send me a statement showing arrears. WHY? I don't have the time to call ABSA for the 4th time and wait over 20 min each time before it's even answered by a consultant. Furthermore, I'm sick of ABSA always having excuses with no legit proof or straight answers. Pathetic. 👏👏👏

I applied for Finance and it was approved, the banker handling it was Terence Hill. I was no longer interested in the initial deal from KIA GOLD REEF and i cancelled it, earlier this week I got another Dealership (Imperial Select) and Terence called the dealer advising them that my finance was declined when it was approved.

Terence than advised me that my offers for other dealerships is declining and it only approves the one at KIA GOLD REEF. Terence is clearly getting something from the deal at Kia Gold Reef because it has been confirmed that the information received from Terence is not true and has never been heard of.

This is uncalled for and needs to be dealt with accordingly. This is a form of Corruption!

Hi my name is Sarah Jessica Sibanyoni from bethal all i want is for my money that was reserved for swiss money transfer to be unreserved i want it bank to my account the transaction didnt go through i cancelled and they confirmed cancellation they told me the money was still with absa since the 24th of june to this day i have no progress i went to the bank they help me to call the absa offices they referred me to digital.co.za ive been sending emails to them since the 4th of july to this day i dont know what is my way forward ive been interacting with Emily Mphuthi i sent her all the information and the answer i have is that the was no transaction on the 24th and i was being reffered to a consultant its been 2 days now [protected] that is a ticket number they gave me is it that hard to unreserve the money back to my account coz i know someone who went to their bank and did this within a day my access account number is [protected] i hope ill get help this time

I submitted an urgent claim on 22 June relating to my property. I received a claim number via SMS, 3464083. A contractor came to assess on 23 June. I have phoned 5 times subsequently to find out what the status is, and have had ZERO response, apart from being told the claim is with Dudu Tshabalala and was promised that she would phone me to discuss the claim a week ago. Nothing, Pathetic service. Epic fail.

On the 25th June I, Prestige Properties paid an amount of R9000
into my clients Absa credit card no [protected]
from FNB.
This amount does not appear in her account.
Please let me know what has happened to this money.
This is rental for a property and she needs the money urgently.
I have phoned the complaints department and spoke to Jabu. She cannot assist
me as she says this is not my account no.
PLEASE contact either myself of the account holder as below:

I am Eileen Camacho [protected]
The recipient is Mrs Edwards [protected]

It recently came to my attention that a Landrover Defender owned by me during 2003 is still registered on my name even though it was sold on auction by ABSA during 2004/2005.

Car Details:

VIN: SALLDHA87YV835935

License Number: FDL824NW

Registration Number: DYC079NW

I need urgent assistance to de-register this vehicle, because I cannot get the license disk for my current vehicle until this process is complete.

I have tried numerous times to phone the number provided by the bank [protected] option 4 then option 2 there is just no answer. Sent a mail today to [protected]@absa.co.za and [protected]@absa.co.za up to now no response not even automated responses were received.

I need urgent support with this. Get the run around from the bank and licensing department.

Here within details pertaining to the vehicle, copy of my ID and signed affidavit.

Best Regards,

Peter Cooper

+[protected]

I have send my 1st e-mail in February 2018 Received a ticket number 8352029
I have completed the Archive Natis Request Form with all the necessary attached details. Thereafter I have send several e-mails (7) and on the 18th April I received an email back [protected]@absa.co.za Requesting me to pay the amount of R325.00 into account [protected] Avaf Gauteng West DUPL [protected] which I did
on the 24th May 2018 proof send to [protected]@absa.co.za. No reply since then, Apparently the papers were send to me on the 19/9/2007.
EH du Plooy

In June 2018 my brother borrowed money from African Bank and it was approved and paid on the 28th June 2018 to the total amount of 43, 656.90, within a period of 2 days he withdrew R2000, on the 30th of June he went to ABSA Evaton Plaza to withdraw an amount to the value of R10, 000 To my suprise he says the guy who assisted him asked him what he was doing with such a huge amount of money and he says he answered that he has his own reasons for that money, he then checked his account and immediately said there are insufficient funds in his account, there is only R4, 300 available he asked him if he really needs the money then my brother said yes, he assisted him and made a withdrawal of R4, 300 thereafter he immediately referred him to this other guy who will assist him further who took my brother's card cut it into pieces and destroyed it without even explaining why, he only said this card is no longer working and provided him with a case number and told him they will investigate the matter and call him, they gave him an A4 paper with an ABSA stamp which shows where the alleged withdrawal was made... "but to my surprise on the statement that I have now the money was still in the bank then", then he went back to the initial consultant who gave him his R4, 300 and he left, even today they haven't called him or anything, when he tried to call your head office he realised his cell number was discontinued and he couldn't make any calls, he tried to do a Sim Swop and was told the number was unknown yet he has been using this number forever in his life even as his only contact number in ABSA, so meaning those ABSA guys are geniuses they discontinue the number so that he couldn't have any in contact service with the bank.So my brother is not literate so they took advantage of him, the other surprising thing is that 6 days after he went to the bank the money which was alleged missing is being spent at Makro with the total amount of R38, 517.00 I have a copy here for the alleged purchase made at Makro, I need you to investigate this immediately and ensure that my brother gets his money, this is a loan that he has to repay back, if no action is being taken against these thugs we will be forced to go to the last Media platform in SA, I advised him not to go to the bank because it is clear that the illegal activities are happening in that branch and I suspect it is a syndicate, this guy wouldn't have a nerve to do such thing if he didn't have back-up of someone in Admin or superior, please investigate this and give him answers and his money ASAP, he is about to get a heart attack and I will keep this email as proof and the family will sue everyone involved including the bank.I have attached the alleged case number & bank statement from the day the money was deposited to him and when it was withdrawn/spent.

ID: [protected]
Name: Mashego Michael Tlhopane
Old Cell: [protected]
New Cell No: [protected]

Absa Estcourt Branch has the slowest tellers and Enquire clerks I have ever seen, On the 4th of July 2018 I have spent almost half an hour to be assisted at the frontline by the enquire clerk named Nompilo but when I get there the she was very rude and has a bad attitude which is not unacceptable. Please train your staff otherwise the Branch will lose business.

I had a sum of R25, 000.00 deposited into my account in May. Absa made a payment to my credit card of R10, 000.00 without my permission.
I complained and was told that I should contact debt collectors who I didn't know.
I had a payment arrangement since I owe the bank with certain attorneys who I was paying monthly when funds Available.

I contacted the so called attorneys ( debt collectors and told me they were not willing to reverse the payment of R10, 000.00.

My complaint is that the bank never communicated this and just because they have access to my funds can do as they please with client funds.

Is this how the bank runs its business. To further afflict poverty to those that are unemployed and doing their best to bring food on the table and their children at school.