ABSA Bank
reviews and complaints

I discovered that the warm water pipe from geyser into bathroom was leaking inside the wall. Dripping/running water is clearly audible, but not visible anywhere, yet. I closed warm water tap outside geyser, preventing any further wastage and damage. I still have cold water available.

I mailed ABSA eleven days ago to ask advice and to find out if insurance is applicable in this matter, as most of the old copper pipes need to be replaced. I have received numerous electronic responses, but so far nobody has responded in person to my mails.

Shocking service!

Regards
Marette Cronje

Absa,

I moved my accounts from capitec to Absa on the 03/08/2017, After numerous issues since I opened the account, I am considering legal action against you

My account had a Digital hold on it which means that my salary was rejected by the bank

My salary will only reflect on the 30/08/2017, Due to this my baby girl has no Milk and currently all my debit orders and payments were rejected

A work colleague transferred R350 into my account today 28/08/2017 I stopped at the shop and stood in that long queue only to find out that my card has not being activated totally unacceptable

I tried to do a Cash send and guess what my Internet banking only has viewing rights,

I opened an account for my wife on the 04/08/2017 and told the consultant that the account needs to be activated and I need a letter for the interview she was going for, Guess what she gave me the wrong letter resulting in my wife failing the interview

CN Kunene opened my account and I would like a formal complaint against this consultant

After laying 2 complaints I still do not have a ref number

I want this sorted out with compensation for the Stress and suffering cause by your incompetent staff

Should I not have this resolved I will make sure that legal action be taken against Absa and I will also share this with your Private banking sector!

Kind Regards
Sureshan Chetty

From: Liza van Schalkwyk [mailto:[protected]@jgncooling.co.za]
Sent: 25 October 2016 02:18 PM
To: '[protected]@absa.co.za'
Cc: 'ais.[protected]@absa.co.za'
Subject: RE: Rejection Letter - Claim No: 3049018
Importance: High

We appreciate you finally getting back to us with a rejection letter in regards to our claim lodged.

We wish to request another assessor to be appointed, as we do not agree with outcome of the letter and the facts stated by the one you appointed.

Further, your appointed assessor has to date never bothered to return our calls, or answer our emails sent to him in order to follow up on this claim.

We sent him photos, proving that the trees were on our boundary – NOT the neighbours boundary as he is claiming. Asp DSCN2649, DSCN2852, DSCN2853.
We stated this in our telecom to him too.

We therefore wish to differ with the facts stated in the outcome of your review and report of your chosen appointed assessor.

1. Your assessors assessment that the wall collapsed due to the trees standing on the neighbours premises is invalid and un-true.
2. Your assessors statement that the slabs started to crack are also not true. Please see DSCN2673. The slabs only cracked once the tree fell over and the impact caused the wall to collapse.
3. Please advise when we can meet with another assessor, in order to try and resolve the matter.
4. The repudiation of our claim is therefore NOT accepted and we wish to lodge a complaint regarding the out-come and wish to have the matter re-evaluated and assessed.
5. ABSA had no problem with the trees when they assessed the property and approved our bond 11 years ago.
6. We have incurred and carried all the costs to secure our property and re-build a wall, due to the nature of the claim.

Your urgent response to this matter will be greatly appreciated, seen in the light of the fact that we pay insurance to be covered for matters such as these.

Regards
Ms van Schalkwyk

Oop 20 April 2017, gee 'n personeellid in ABSA tak Arcadia, 'n tjekboek van die Deo Gloria Baptiste Kerk vir 'n derde person, ons verloor R60.000-00 voordat die tjekboek gestop is. Ek het ook 'n klag van bedrog oopgemaak by Sunnyside Polisie stasie op Maandag 24 April.

ABSA gee vir my 'n saak nommer 3385917 en sê dat hulle die saak ondersoek. Tot vandag het ons nog niks van ABSA verneem nie.

Indien ons nie binne die volgende week van ABSA verneem nie, sal ons die Pers kontak oor hierdie saak.

Baie dankie

Me. A. Schoeman
nms Deo Gloria Baptiste Kerk

Not very impressed with service delivery to business clients at your Zeerust Branch. Went to the bank at 10h00 today 28/8/2017. On entering the bank there were plenty of people waiting for a teller. I walked through to the business teller, only to be confronted by the security, telling me that I have to stand in the "normal" que as there is no business tellers today. This is totally unacceptable since there are normally 2 tellers, why can't 1 of them assist the business people?
Account Name : AGS Lighuis Zeerust
Account Number : [protected]

Good morning. There is a savings account I want to close with absa, I never asked for this account to be opened. I came for an interview with absa at Bruma in February and after the interview I was directed to a sales consultant to open the account for me, that when they hire me that account will be my salary account. I never refused because I was looking for a job and desperately so. Every morning I receive reminders to activate the account, I never activated it because I told myself once absa hires me I will then activate the account since I never had an interest in opening the absa account. I never got the job and I never activated the account. If we speak in proper terms of sales, no needs analysis was done that I required the absa account. I had my own active account with another bank. I went to the branch to request the account to be closed, only to find out I need to pay R45 for the account to be closed. I refuse to do so since the account was opened in the will of absa not mine. Kindly get the saving account closed. My ID number is [protected] Mkhonzeni Fumba
The guys who were opening those accounts took advantage of our desperate circumstance as we were in need of jobs. This is not a ethical sales process.
Please close that account, for that matter I never even collected the card or even have the account number.

On Tuesday this week I went to your absa branch at cradlestone mall and withdrew R450 from one of your atms as i was about to take the money from the machine. The machine sucked my money back in I did report it and Marianne at the cradlestone branch logged a call and I am still waiting for my refund! I am getting very irritated cuz I am in urgent need of those funds and its like you guys dont care! Marianne at the cradlestone branch is not to blame she has been sitting on your heads and still nothing has happened

Goodday

My name is Letticia Thompson recently took out a credit card with Absa bank @ Woolworths Southgate. I was never aware the Card belongs to Absa Bank cause the day the lady approach me I was in a hurry cause I had to sort out something very urgent at my bank, so I gave her my details and ask her to give me a call cause I cant wait for her to check. She called me and told me I qualify for R13 200 and I should please come back with supportive documents for process. I then did so cause the first bank I applied from offered me less.

I never knew Absa credit card was financed by Absa bank cause I would've never took the card cause I know they rip people off and they charges is way ridiculous.

I made payment of R1000 last month [protected]) via my online banking with my Card no: [protected] and the money was allocated and loaded on they system. This month 18 08 2017 used the same method and suddenly they cant allocate my payment of R600 cause it hasn't loaded on they system. I took screen shots and send it to them as proof no they wanted a proof from the bank. I had to spend R100 petrol money cause I'm at work stress annoyed with Absa cause they system didn't update my payment so I had to ask my sister to wake up from her sleep take me to a bank so I could get proof for Absa and they system that is not updating in time.

Called this morning cause I wan know about the Charges whets changing on my statement spoke to a very arrogant lady who was very annoyed cause I called to get clarity of my money whose paying part on her salary, cause if people anti in support of Absa and they service she was goanna be JOBLESS. She mumbled and I could her every word she said and her voice was very irritable by my question. I will not tolerate rude call centre staff cause I did a call centre course and I know the techniques of a professional call centre agent.

Miss Leticia Thompson
[protected]@gmail.com
[protected]

23/08/2017 (Around 2pm)

ABSA Bank branch in Barberton has one of the worst queue systems when it comes to waiting to speak to a consultant. I waited 1 hour and 30min today to speak to a consultant and ended up not being helped as I had to leave. How is it that all the other banks have a queue sequence where you get a number and wait to be assisted? I am not sure if they are under staffed as there were only 2 consultants...

In this branch you literally walk in sit on one of the 7 ottomans and wait to be helped in no specific order, whether you were there first or last, absolutely ridiculous.

To whom it may concern.

Re: claim 3269119 and claim 3303630 (Actually only one claim), duratherm ref
No: 4928

After our communication with absa insurance on monday 7 august, kindly find our written response as to be logged on the system for possible future claim.

? A company named? Geyser and drain?, came out at? 10:00am on
Tuesday 8 august. They were not able to assist as they claimed for the geyser to still be under warrantee and that the matter should be taken up with duratherm directly.

? Another company called? Plumber boys? Came out at 6pm on tuesday 8
August. They replaced the elements of both geysers again, as has been done previously. We were grateful for the warm water after almost a week on solitary cold water.

? Currently we do have sufficient warm water. However, i
Specifically and promptly want to inform all parties involved that it is not the first time for the elements to have been replaced in a matter of such short time frame and almost expecting for the elements to fail again in the
Near future (Just as it have done the previous time). Should the problem
Re-occur in the near future, we will be taken the matter up again as surely elements were not supposed to fail so quickly, needing to be replaced after every second week? Short-lived? I fear for the problem elongating beyond only the elements? The cause for the element to fail frequently. Maybe a faulty geyser?

? The bath? S hand shower and shower? S lever & shower head however
Still shock when touching it.

? The damaged ceiling caused by the previous duratherm? S contractor
Still has not been repaired.

Kind regards.

Johan botha.

[protected]

[protected]

I was scammed at an ATM in Pretoria on the 6th July 2017 at a Nedbank ATM in the Silver Oaks Shopping Centre, Solomon Mahlangu Drive, Pretoria East. I immediately reported it and stopped my card while standing at the ATM. The fraud line assistant gave me the following reference number: [protected]-01 and true to his word he sms-ed it to me the same day. He also told me that I would be contacted by the bank before the 29th of July.
At the time of the fraud, two transactions went through at the ATM after my card had be "swallowed" by the card reader.
1x cash withdrawal of R3000 and another of a payment of R3000 to a company called TRADERS AND SUPPLIES.
I had tried to do a cash withdrawal from the ABSA Express Cash ATM earlier, but the screen reflected the ATM had insufficient funds which is why I moved to the Nedbank ATM.
If you check my bank statement 0231 pages 5 and 6, you will see both transactions. My account number is: [protected].
The 29th July came and no contact from the bank other than the notification to collect a new banking debit card which I had collected. When I called the fraud line I was advised that the gentleman who had taken my details and stopped my card never lodged a case for fraud. I was then duly told to go to my nearest bank branch and report the fraud there. I find this unacceptable as it 6 weeks past the incident. Why should I have to be inconvenienced to go to the branch when the matter was reported within minutes to the correct department.
I have been an ABSA customer since 1970 when the company was still known as Allied Building Society and this is the worst service I have ever received.
Please advise accordingly.
Alethea Michele Johnson

For the last 30 months I have been trying to change my physical address and e-mail address with ABSA. I do not receive my business bank statements from ABSA per e-mail, nor post. I have notify Hermanus Branch numerous times in the past 30 months. I also note that my details are also not changed on my internet banking profile. I have no idea how to start the process to get thise details rectified.
Could someone PLEASE help.
Regards
M de Klerk
[protected]

I went in twice to ABSA Bank Info centre to change my cellphone number.
First they did not change the notice, then I had to go back to change that.
Now I can not load a new benefeciary, because the RVN is send to the old
number. Your service is no good. To go in to the bank 3 time just to change
your phone number.
How must I correct that, or how must I explain it to your employees to make
the correct change on the system?

I am an dissatisfied client.

From 28 June 2017, 14 July 2017 and 28 July 2017 there were three amounts deducted from my ABSA credit card account by "ZOLYRIA8777009060". I did not order anything from such a place. I did order a lamp shade from Amazon.com which was delivered to us and the payment was deducted from my credit card account on the same date as the first irregular deduction by ZOLYRIA8777009060. The three amounts SOLYRIA deducted from my ABSA credit card total R2817.57. I have no idea what this is. Can you please help or advise me what this is and what to do to stop this. Must I stop my credit card?
I want the amount refunded.

Good day. Driving to work this morning on Soutpansberg Road in queenswood, Pretoria at about 7:15am this morning the [protected] an ABSA Toyota Quantum Vehicle Registration number: BV 34 GS GP, was driving erratically and had no regard for the drivers around him whilst speeding and swerving in traffic for no apparent reason.! Disgusted! How can ABSA allow this?

Home Loan Account# [protected]
ID #: [protected]

I sent in 4 emails requesting calculation of home loan interest from March 2017 to August 2017, no replies were received from these email addresses even though the emails were read.

'[protected]@absa.co.za'; '[protected]@absa.co.za'

In the emails I indicated I would like to query the interest calculation on my home loan [protected] as I feel the calculation is
Incorrect for the interest capitalised from 04/03/2017 to 04/08/2017.

Please provide you interest calculation for the following dates:

04/03/2017
04/04/2017
04/05/2017
04/06/2017
04/07/2017
04/08/2017

I initially queried this on the 04/07/2017 & 10/07/2017, 10th and 16th August and have received no replies. I have copies of all the emails.

I authorised a payment of R4.95 from my credit card which was debited on 9th July at R68.77
Ther have been two subsequent payments to the same company, which were not authorised by myself. The amounts were $99 R1326.97 on 25th July and $103.95 R1432.19 on 7th August.
The company is READY2SLMDWN>COM.
I would appreciate it if no further payments were made to this company and also would like your help in the refunding of the unauthorised debits, totaling R2759.16
My cedit card details are SJ Medcalf [protected]. Staement date 10th August 2017

I opened an account in 2014, I requested the account to be closed as I was not happy with the fees structure. I never collected the card and never transacted on that account. I went to open an account in July and was told the account has accumulated costs of R2000 which I need to pay. I never got a call about this account, I never collected the card, I never used it yet I need to pay for something someone did not do right. I tried calling the branch but the manager is always busy and never gets back to me. My ID:[protected] my cellphone:[protected]. I'm very upset as I was told the negative amounts have an inpact on my credit score and I really want a house. I would like these fees to be reversed and the amounts reversed.

7 Aug
I needed to go to the bank to get my daily limit increased. Had the teller who helped when I was given my new card done this, I would not have had to go to the bank. I had a savings card with a R5000 daily limit. I opened a cheque account and linked the two - which I should never have done. I was given a R1000 daily limit on my cheque account - I was never told, i had to find this out at the autoteller. My salary goes into this account so obviously I need a larger daily limit. Anyway, that is why i was in the bank. I entered the bank at 1:40 pm and was only helped, yes believe it or not, I was only helped at 3:30. Not one teller told us why they couldn't work faster. One by one they went on lunch, one came back, put cream on her hands, walked around as if she was a model. I saw two tellers yawning their heads off without hands in front of their faces. Competent? I think not. Surely they must go on some PR course before dealing with the public, then again it is just basic good manners to cover one's mouth. I had one and a half hours to observe them so I can tell you in detail. Not once did they apologise for the long wait but they refused to make eye contact. I was not the only irate client (is that what we are cos it sure doesnt feel like it). Two clients walked out, the one threatening to close his business account. I wish i could close my account. This is not the first time I have had these long queues.
A suggestion: Why doesn't ABSA become one of the first banks to have all its counter points manned during lunch times? Maybe it could create jobs. Just think of that . For once ABSA could hold its head high and say 'we overcame a problem". Those tellers are probably getting more money than I am - I teach 120 school children everyday and I am good at my job. Maybe they - your tellers could be taught the importance of retaining clients, not irritating them so much that there was almost a riot. Where was the bank manager? Probably eating out too. I would hang my head in shame if I was the manager - manager? He can't manage 4 chickens in a chicken run. So you see ABSA, by word of mouth, you are simply the worst bank ever - that will be my message to all who wish to hear. Jack up or move out.
A very disgruntled client who is sorry to ever have started banking at ABSA.
I can't threaten you with closing my account, because my small amount of money won't make a dent but you angered a business man today and if you do it every day you will soon feel it. I see we are asked to keep our complaints polite. Hah! ABSA doesn't know the meaning of polite.
Please just go away ABSA.
Mandy-Sue du Plessis
Tel: [protected] (phone me - I would love to speak to someone with brains).

Claim was submitted on the 7th of July and up to today no one except for the plumber contacted me. The matter was escalated to the specialize department and after numerous phone calls no one attempt to make contact.

see below email received on the day of submitting the claim;
Dear MARTHE BRITZ,
Please note the current status on your claim.
Your claim is assigned to Nicolene Engelbrecht.
For your information, please be advised we are awaiting the following information from our service provider appointed on your claim.
• Assessment report, photographic evidence and quantum of the damage
Once the requested information has been received and assessed, your claim will be reviewed in accordance with the policy terms and conditions.