ABSA Bank
reviews and complaints

I am quite disappointed in the lack of interest ABSA Bank is showing to loyal customers.

Mr F.C. Herholdt is deaf and can't contact you guys directly so I am acting in his behalf.

We e-mailed ABSA Bank a few times in December to request someone to assist us with a claim we wanted to put in. We received disclaimer mails that our e-mails was received but not one person contacted us or bothered to reply to the e-mail. This is the first point of disappointing service.

We contacted ABSA mid December to ask if they can access our roof for water damage after a heavy rain storm: Our claim number 3190569. Which only happened in the beginning of January.

Until today the 9th of February we had no correspondence from ABSA bank and I had to contact them to ask what is happening with our claim.

I was told that the claim had been rejected. It would've been nice if someone actually took interest in a paying customer for over 35 years to inform them of such a result.

I would like to ask for a policy scheme explaining what we are allowed claiming for and what we are actually paying for.

After 35 years roof damage will occur and we had fixed up the roof about 5 or 6 years ago. Unfortunately with the heavy rains in the last few months the roof deteriorated extensively.

We would like to dispute the claim and request you to reconsider your rejection.

You can contact me Petro Van Staden on [protected] during working hours.

Regards

Good day,

I would like to complain about my issue with Absa and Absa finance.
In May 2016 I purchased a second hand car and got financed through Absa finance .
In July I got contacted by an Absa insurance consulted asking if I would like to take an extra insurance on my vehicle.
I did agree on that day, which would be an extra R200 added on to my monthly instalment of the above mentioned car.
I did however speak to my husband in the evening and we decided to cancel it the following day as I am already fully
insured . It was confirmed telephonically that it was cancelled.
Only in December looking back on my statements, did I realize that they have been taking the R200 since July.
I then contacted Absa finance and to cut a long story short, spent about 3 hours on the phone being transferred to different
Departments and being told to phone 7 different numbers. I eventually got to speak to a lady in one of the call centres
who then told me they would A) stop the next debit order from going through as she could see it was cancelled.
B) She had lodged a case with admin
C) it would take up to 14 days to refund the money but the money would go back into
my finance account.
D) I was to then call a different call centre 14 days later to tell them I needed them
To transfer the money back into my savings as they were not part of Absa but
Absa finance and could not put the amount into my savings account as they had no
Banking details for me. I told them they did, otherwise where would the debit order
be coming from?I was told they could not help me as it is not their department.

So 14 days later I phoned the number they gave me and was told they could not see anything or any refund on my account.
I was then told they would put me through to someone who could help me and was then cut off.
I then called the same number again and was told a whole different story again. Again I was put through to someone
and again was told to call back to the number I originally called the first time 2 weeks before.
Again I spoke to a lady, who luckily enough for me I thought, was the same lady from 2 weeks ago. I then got a whole different story again.
She then told me the admin was very busy and nothing had been done about it yet. And they can directly refund me into my savings account. The story keeps changing and I feel sorry for these consultants who have no answers for customers.
However I have had no service and am eagerly awaiting her promised call this afternoon.
I am an Absa customer and have been for many years. I am bitterly disappointed that there is no one I can personally
Complain to and I feel no one is helping me. Please advise me as I am at my wits end.

A staff member (receptionist) of Absa Mall ofprofessionalrth goes around Store's harrassing the employees and intimidating them that they will kiss their Jobs goodbye insulting them while on uniform. Im very saddened by such a behaviour because we are now even afraid of visiting the branch because of her.
Telling them that they cant even afford to bank with Absa.

This is the second time that I was turned away to open a savings account. Last Saturday I came in at 12:15 to open a savings account and i was told that the bank closes at 12:30 and the consultants closes at 12:15.This Saturday I came at 11:15 and i was turned away again stating that they cannot attend to me cause they are to busy. I want to know from Absa bank if this is the way to treat existing and the new customers that are willing to support and bank with them.

During the month of January 2017 I was approached several times by Absa through telephone calls regarding a limit increase on my credit card. On 3 February 2017 I received a sms stating that MY request was declined? I have been with Absa for the past 21 years! I keep asking myself why am I still loyal to Absa bank as every time I have a request it is just been declined or a fight. Not once in the past 21 years Absa ever had a problem with me paying. They never had to phone me to request payments. However I feel that Absa Bank just never delivers what they are advertising or promise.

I do not owing a cent on my credit card, each and every month I make an additional extra payment on my bond and still Absa declines a limit increase on credit card? What more do you have to do to prove yourself. I feel that Absa Bank do not deserve my loyalty as they always have a problem to assist with any request. I rather then make an effort and take my business to another Bank that actually go the extra mile to assist their loyal clients. I am really disappointed in Absa Bank after 21 years. Why do they approached you knowing they will anyway decline your request.

On 03 February 2017 I went to ABSA bank Ottosdal to consult at customer services. I was second in line when another person pushed in between me and the person in front of me. Although I asked the person to please wait in line he was rude and demand to be helped before me. The customer service officer asked the person to stand in line which he refused. in the end the ABSA customer service officer proceeded to help this person before me. I feel that she should have called security to remove this person, because he was rude, he pushed in front in such a manner that he was in my and the person in front of me's personal space. this all happened and was witnessed by the customer service officer on duty at the bank. i felt humiliated and my rights as a loyal client of ABSA was violated. I am a female and the perpetrator was a male so I was also afraid and fearing for my safety.

Wanted to rectify something on my internet profile. My one account dissapeared from my account list on internet. After standing in the queue eventually got to the enquiry desk. 80 minutes later my problem was still not solved. It seemed like the staff on the help desk was insufficiently trained. Even the people standing behind me noticed that. My helper eventually called in help from another lady on help desk which also could not help. Then my helper called Support Services which could also not resolve my elementary problem. I was sent home with the answer that I must check my internet later and hopefully the problem will be solved. The male desk helper on the other side of me at the low desk also seemed not to be able to help his client. The client was there for the same time span as I. Tried phoning the branch manager when I got home but guess - nobody answers the branch phone, even after 6 attempts. How does a Bank who is supposed to support professional people get away with such unprofessional client service? Yesterday the guard told me they open at 8:00 today. Got there at 8 and doors are closed. Asked the other employees entering the bank and not 3 of them could even tell me how late they open? Think the employees should get paid for the actual service they render and not the time they spend at work. Big difference.

Years back I had a will drawn up through absa - in the meantime this will has changed hands. Every year for about the past four to five years, I cancel the will with absa - first via email without any response. On janaury 10, 2017, I have cancelled it via fax - this morning (February 2, 2017) the trust fee of r100 was deducted yet again. Please sort out!

On 31 January 2017 a double installment on my personal loan was deducted by debit order. I phoned the customer care line and was told that it would take 24 hours to be back in my account. In the meantime all my debit orders were send back as there were no funds available in my account. Who is going to pay for the penalties for the written back debit orders.
My house insurance and life insurance are some of the debit orders that did not go of. This is a big problem for me.
Then also this is going to reflect badly on my credit score. How is ABSA going to rectify the matter?

Good Day

Ref Number:[protected]-[protected]

On the 4th January 2017 we met with Karen Jooste at ABSA Brackenfell in connection with a bond application, we discovered that the description of the erf against the account number was incorrect. A letter of inquiry was sent to ABSA Johannesburg, customer care, on recommendation by Ms Jooste., we unfortunately mis typed a digit, which was corrected on 10 Jan 2017.
We have been waiting for a response from ABSA since rectifying the account number.
See Below

Dear sir/madam

I wish you to clarify the following
I am in the process of applying for a second mortgage bond as the first one is paid up and the money required is more than the original bond.Today it was discovered that the description of the paid property does not match.Herewith the details

account number [protected]
erf number 7622
physical address 34 Gertrude Road Kuils River Cape Town

The location of the erf on the system is
erf 1329
location Kuruman

I would like to know how the Kuruman erf appeared on my name -any details will be most welcome'

I was helped and referred to you by your Brackenfell branch

Thank You

Mr P.A.F. and Mrs M.D.Gelderbloem

Good day,

The account number [protected] is not on file we can only do maintenance on current accounts.

Regards

Ref: [protected]
ABSA - ODP Mail (DEV) AttachmentsJan 10
Good day, The account number [protected] is not on file we can only do maintenan...

Mary Gelderbloem
Jan 10

to ABSA
Sorry for the inconvenience (typing error) - the number is

[protected]

Regards

I was sequestrated in october 2009. I had various absa accounts. After everything was sorted I was rehabilitated in 2015. Since 2015 been struggling to clear my name with absa. Their legal division totally useless. I am listed by them for being under administration from 2015. What a joke. My id nr is [protected]. My contact details [protected]@infinitepropertymanagement.Co. Za

On the 28/11/2016 I made a cash send of R4000 to someone. Only R3000 went through for the cash send and the remaining R1000 went through but the person did not receive it.That R1000 did not bounce back in my account.I have been calling the Internet banking number on [protected] to no avail. Everytime I talk to one of the consultants and they tell me they have escalated the matter to the technical department.Its been 2 months already and I have not received my money. What is so hard for Absa to give me my R1000? I am not happy at all at the service I have received. This is very bad and I want to change banks as I do not understand how hard it is to trace that R1000 and return it to my bank account?Now What am I supposed to do?

I am shocked at Abs. I had a complaint about card division and instead of continuing to deal with them I sent a request to Abs Action Line asking for the banking details that I could use to pay my credit card from a Standard Bank account.

I received an extremely dismissive / uninterested message from Buhle Radebe saying that I would need to call card division to get the details from them.

Is it really that difficult for Buhle to email card division to get the banking details and to forward them to me?

Thanks and regards

ref [protected]
spoke to lindiwe at toll free [protected] vehicle finance
mounties courier suppose to deliver to bank on 23 jan
according to her, and she would e mail me waybill details
received nothing ?
absa helderberg habitat centre somerset west
annemarie furno at information confirmed nothing received

e mail [protected]@yahoo.com

NEED PAPERS TODAY IF YOU COULD CONTACT
ANNEMARIE AT THE BANK SHE HAS MY DETAILS

This is the most incompetent and pathetic service I have ever witnessed.

My husband put money into a 32 day account last year then later put in a notice on the 28th of Dec 2016, by walking into Thier branch in Tzaneen and was given papers to sign confirming that the notice was processed

Now [protected], 32 days later. )we have to put in a down payment for a place we should move into in Feb 2017 and due bill now he was told NO notice was put in.

He was told to put in another notice and wait another 32 days, after much fussing and fighting the branch manager at colonnade told him 4hours to 7 days.

We dont have that kind of time. Can some senior sensible person in ABSA please save your ridiculed name we can't get help in you branches, the one in mamelodi max city is just useless you might as well remove it.. We want our money and will NEVER EVER INVEST A SINGLE CENT IN ABSA again.

WE WANT OUR MONEY, NOW!

Good day. My complaint is about the vehicle which was financed by absa and got involved in an accident, therefore written off in 2016. The insurance company paid a certain amount for the written off vehicle and then I made a new car deal financed by another company on the same year. Last year, 2016, I learned that the written off vehicle was never unregistered under my name in the traffick department and therefore led to my being unable to pay for the license disk of the current vehicle. I made contact with avf and was adviced to contact the insurance company so as I be assited with removing my name under the written off vehicle so that I can renew my current disk. However, the insurance company has been contacting absa in this regard for the past 3-4 months with no positive feedback from absa. Thus would like to be assisted with this matter because it has never set well with me. My id number is [protected].

Good day, my wife's car is 3 months in arrears as her business isn't doing well. We applied for a payment restructure as we thought things might get better. However things are only moving now, we requested from ABSA if we can make one month payment to keep the vehicle as it would cripple both her and the business. We promised as things will pick up we will settle the arrears but they refuse. We've been begging them as we will loose big after paying +/- R200k, we know we will most probably be left wit +/- R100k after auctions. They bluntly refuse to accept the payment of one month and work toward a plan to settle arrears.

Do you have any advise or is this our fate?

Case number: 3343356. On the 16th January 2017 was in Germiston Station Bazzar at Absa ATM trying to withdraw money around 05:46am
I had inserted my card and pin code; your machine froze and my card was swallowed by the ATM. Few minutes later (05:48) while I was at the very same ATM busy with the consultant on the phone trying to stop the card, it was too late, two transactions had gone through: R2000 and R400 .Then I went to the Branch to lodge a cloned card and missing money, to date I have not received any positive feedback form your staff.Why should people save their monies with Absa Bank when there is no security? I have since waited for the investigations and the refund of my money since the 16th Jan 2017

Good Everyone

I'm honestly beyond frustrated with the level of service and treatment I'm receiving from ABSA!

Query below is still not resolved, not have I received feedback from Paul or Maria!

Secondly ABSA did not collect debit order on my account yesterday! I phoned in this morning for a follow up, only to be told I cancelled it on the 22nd of December which is absolutely nonsense and a lie. I am requesting a copy of the call for the 22nd of December as I didn't make such request seeing that all your calls are recorded.

The reference for the call this morning is [protected] and I spoke to Annastina Mehlomekhulu.

Reference for 22 December is [protected]

ABSA's service is really disgusting and I'm extremely unhappy with your inefficiencies.

I request someone in Maria's office or herself to contact me as clearly ABSA's staff have failed me and only just made things worse!

Claim no 3165314

Good day

We have submitted a storm damage claim months ago. A contractor has been at our residence and thereafter bongani mabaso from elite consulting who is an industrial engineering technician to confirm that the damage to our home is due to storm damage.

He did confirm the day of his visit that the damage is due to storm and that he will submit his report to absa to proceed with the repairs to our home.

I have not received any feedback from absa with regards to our claim ever since.

Your urgent response is awaited please.

Regards
Mimika coetzer