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ABSA Bank / following up on outstanding accounts not been paid

Johannesburg, ZA

Doing work for Absa Vehicle Management Solutions (CPI)
At the end of February my Company found that there was still outstanding
accounts that was not paid for January that was send to them after
the 15th of January until the 15th of February. A mail was send to Thandi
Kwakwa on the 1st of March, when I did not heard from her I phoned the
Call Centre on [protected] and spoke to Lizzy that confirmed the money
will be paid into the account by the 8th of March 2017. This morning when
I checked the account no payment was received, I called the Call Centre
again and got threw to Thandi Kwakwa the person I have send the e-mail
to and asked her what is going on, she immediately she was irritable with
me when asking her why she not replying on my e-mails, she have to many
accounts to deal with and the billing is only running today, according to
me billing accounts is set to run in the evenings, I have also worked at
a Call Centre. She does not provide Customer Care Service and have no
respect dealing with customers, she definitely need training, she even
told me she need to go now and dropped the call on me. When I phoned
back four times asking to speak to a Supervisor all of them dropped the
calls.

  • Updated by SusanEarle, Mar 08, 2017

    Doing work for Absa Vehicle Management Solutions (CPI)
    At the end of February my Company found that there was still outstanding
    accounts that was not paid for January that was send to them after
    the 15th of January until the 15th of February. A mail was send to Thandi
    Kwakwa on the 1st of March, when I did not heard from her I phoned the
    Call Centre on [protected] and spoke to Lizzy that confirmed the money
    will be paid into the account by the 8th of March 2017. This morning when
    I checked the account no payment was received, I called the Call Centre
    again and got threw to Thandi Kwakwa the person I have send the e-mail
    to and asked her what is going on, she immediately she was irritable with
    me when asking her why she not replying on my e-mails, she have to many
    accounts to deal with and the billing is only running today, according to
    me billing accounts is set to run in the evenings, I have also worked at
    a Call Centre. She does not provide Customer Care Service and have no
    respect dealing with customers, she definitely need training, she even
    told me she need to go now and dropped the call on me. When I phoned
    back four times asking to speak to a Supervisor all of them dropped the
    calls.

Su
Mar 08, 2017

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