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ABSA Bankcredit card cloned and no help from absa

My Absa credit card was cloned in 2015 and I called the fraud line within 5 minutes of becoming aware of the incident. Absa is putting the blame on me for something that is beyond my control. The letter received from them in this regard did not even have a signature on it. They reffered me to the ombudsman and of course the ombudsman is not very interested in helping me and I suppose by ignoring me they thing I am going to dissapear together with my problem. It is now Nov 2018 and still no help or refund received. This is absolutely unacceptable. Case no: 3392547

Jo
Nov 23, 2018

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