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ABSA Bank / bad service

Alberton, ZA

Good Morning

My name is Collen Malapa.

On Saturday morning I had a problem with my card pin code and I went to Absa New market (Alberton) for help. On arrival the lady by the name of Janine Ray assisted me. I was so disappointed with her service, she was so unprofessional, impolite, impatience and very rude. She was unable to use words like (please, thank you, or Sir) when she was assisting me. I asked her to give me somebody else to assist me because I could see she was not interested in my solving my problem, she then stoop up and never inform me she was referring me to consultant, I was left unattended for five minutes, after a while another gentlemen came, he assisted me in less than two minutes. I suggest you give Janine Ray a short course in Customer Service because I feel is so incompetent and she might tarnish your good brand.

Thank you.

Kind Regards
Collen.

Co
Nov 27, 2017

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