ABSA Bank
reviews and complaints

The teller lady let other people who before us to get help first, she was rude and unprofessional
She even told me to leave the business teller room
She claims the people had called before and asked for help, I mean why not ask us first if they could quickly get helped. They just barged in and got help before us and we have been standing here for way too long

Please investigate this R99 debits scam as I am a victim of this. I reversed this twice and furthermore being charged R30 reversal fee. Please prove to me where I physically signed for this debit and who are the recipients. I would appreciate all monies illegally debited from my account to be returned including the reversal fees. There's numerous complaints on social media about the same thing. Please respond and resolve ASAP. Thanks you. Rajesh Bharat Cell: [protected] Email: rajesh.[protected]@sasa.org.za

Good Day,
I wish to complain about the whole concept, of the customer service that is offered at most ABSA banks.
This is what I, and most people have found at the ABSA branch in the Garden Route Mall.
Here is a recently upgraded bank, which has a large open space, which has numerous small offices, which border the square area, each one has a sign to show who is within this office, and what they deal with.
Now the customer service has two ladies, one of which is a trainee, there is a long wooden slated bench that people sit, and wait, to be helped, this is always full, and should you get the trainee, when it's your turn, you will need to wait while the other assistant helps, in between seeing to her own customer.
Now the wait can be as long as an hour, and the bench is uncomfortable, and at no time while I was waiting, did I see any other one of these specialized offices used.
Now this is an absolute disaster, there is enough work to keep a half dozen assistants busy, with customer care, why must customers suffer this long wait, in order to get the sevice they pay for.
This is a case of to many Cowboys, and not enough Indians.
Regards A.J.Haley.

I previously had a cheque account with ABSA, I lost my job and had a couple of transactions bounce and ended owing the bank just over R1000. SARS deposited a big refund into that account. I went into the bank on the 31st (Friday) Nov, the customer agent Thuli at Gandhi square ABSA assisted me with opening a new account as I was advised that it would take 3 days to get the money deposited into that account versus the Capitec account I currently have. I was asked to email Lamese Frankson from Legal my SARS return letter to get her to transfer the money from my cheque account to my savings account. I was told it was because the bank wanted to make sure the money was not acquired fraudulently. So I emailed it on Friday, I then got a call from the Legal department on Saturday to say I owe money for the cheque account. I decided to go to the ABSA Maponya branch where I was assisted by the branch manager Masechaba Mkhize who gave great service and explained why I had gotten that call, she then asked me to email her the letter and she would send it off to Legal. I emailed it Monday morning and asked her to come back to me but she hasn't replied, neither did Lamese. I then went back to the branch Monday morning and gave a copy of the letter to Thuli, she promised to send it off. I then went back yesterday which was now the 5th of Dec to find out about my money, and was told that it had not been transferred to my savings account because Lamese was off sick. Really now! I couldn't send my child off to the camp that had been planned and fix my car because Lamese was off sick and no one bothered to follow up on her queries, now I'm not only inconvenienced but also out of pocket because of an incompetent department that now requested me to send the letter again yesterday and still I don't have my money. Odete the branch manager ABSA Gandhi square sent an email to the Legal department she copied me in it, spoke to another agent to try and get the money moved but to no avail

My Name is Mr Mulder ID [protected], my Vehicle is Financed through ABSA Bank. My residual came up and i applied to re finance it with ABSA, i called and made arrangements and received confirmation that all was in place. A month later the debit order never went off my account, i called in and spoke to an agent who confirmed that they will rectify and load it, this was done as a once off and the incorrect amount was deducted from my account . the following month nothing again and i had to call ABSA again who now informed me that i have missed a payment due to them not loading the debit order correct in the first place, i then made a plan and advised them to take a double payment the next month, but this also didn't happen. I started getting calls from the call centre and when i spoke to a Supervisor i was advised that NO debit order was loaded but he would do so now, i also engaged him about the fact that because they never did their Job that my credit rating has been affected.

I then advised them that i need a solution to the problem and was told they can take the debit order off now in the middle of November, i then refused and told them NOT to take the double debit order off . Never the less they loaded a Double Debit and now i have incurred bank charged because of the debit order being returned .

I am very frustrated and need to know what is going to be done about this as ABSA is not allowed to take or try and take money out of my account by means of Debit order that was not authorized

regards

I phoned the technical assistance on the line about uninstalling and installing bank app on my telephone. I do internet banking from my pc. They assured me that if I know my password and pin, I would be able to reinstall. The app was givving fault messages all day on black. Friday. I preferred to uninstall an install on the next two days or so. I ciuld not do any transactions and had to go in to the bank. Standing for more than 20 minutes in the queue, waiting to get help. Frustrating

CMO de Almeida
ID: [protected]

I have been with Absa for 42 years.
I had a credit card with R27800 credit limit fo MANY years. I never ever went OVERDRAFT ONCE. I have paid my full credit account EVERY MONTH. Therefor I think that I am a good and trustable customer.
I had a fraud transaction that took place on my credit card on 3/4 October 2018.
I log a dispute and mail and talked to Nicole Peterson from Absa Dispute department on 18 October.
I was VERY scared and phone Absa credit card on 18 October 2018 and lowered my credit limit because I was scared more fraud will take place.
Nicole Peterson from Absa Dispute credit my account for the amounts on 22 October.

Now when I wanted to use my credit card it declined every time. I phone about 11 (ELEVEN ) times to please lift my limit because I made a mistake by lowering it to the lowest amount. NOW NOBODY from Absa credit card could help me to rectify my mistake ...by lifting my limit on my credit card. I went to ABSA Menlyn...the lady at customer services understand why I have tried to take my limit away because of the fraud...she tried a lot and phone credit card 4 times... She also could not lift my credit limit back... I told her she does not have to lift it back to R27800, she can try and lift it to R10 000.

After numerous phone calls from her to credit card department she eventually suggested that I close me and my wife credit card (which is linked to my card) and open a new credit card )I DID NOT UNDERSTAND WHY?. She cancelled the card and took us to a Premium consultant/manager. After spending 3 (THREE) hours in the branch she could not finalise a new card for us.

THIS IS VERY VERY BAD CUSTOMER services to tell me to wait 6 months and apply again to lift my limit.
Seeing my problem with the fraud it must be understandable why I lowered my limit. BUT NOW our CREDIT CARD IS OF NO USE TO US!

Can you please follow up and come with an acceptable solution. Or must I now go to Nedbank who offer me a new credit card with R20 000 limit. I cannot understand why I, who have been with ABSA for 42 years cannot get my credit card fixed with an acceptable limit NOW.

I have investments at ABSA:
R 500 000
R100 000
R 43 000

And my cheque account nr is : [protected]

YOU CAN CHECK MY HISTORY ON MY CREDIT CARD FOR ALL THESE YEARS AND CHECK MY CHEQUE ACCOUNTS HISTORY... and tell my why Absa cannot give my a credit card limit now.

Cesar de ALmeida
-[protected]

On the 14th, 19th and 23rd November, I sent a mail to Absa Port Alfred requesting that they send me forms to signs with regard to allowing access to a business account, change of responsible person for this account and change of internet banking details and to date I have not even had a acknowledgement of the mails. What does one need to do to get any form of answer from Absa.

i made a payment to my mother's credit card via fnb online banking i used the reference number instead of the number on the card the transaction was successful on my side but my mom did not receive the money i went to absa to inquire i was told the money is in the suspended account i must email the missing payments department i did but upto now i have not received any respond and i realy need this money

On the 23rd November I went to the atm to withdraw money and i noticed that my balance is R1990 and and R19 751 was taken by ABSA bank as a set off payment. I am currently over indebted at the momemt. The amount taken was might to the for my rental accommodation and buy food for my family. I just got a job recently and i was busy re adjusting my self so that i can that paying some of my debts. I contacted ABSA Legal department for refund and they refused to refund and told me that i did not make arrangement.

To my surprise on the same day i received 4 emails in the morning from debt collectors asking me to make a payment on my account on or before the 30 November 2018. On Saturday the 24th I went to the branch to enquirer about the debit and the told me it was a journal debit done by the ABSA credit card legal department.

I tried to find out why are they refusing to refund me and the Gentleman by the name of David Mphephu who is working for the legal department told me that he won't refund me because is there money. Mr David was so arrogant to me on the day and just kept on referring me to the debt collectors.

All I just need is to get the refund and be given an opportunity to pay the agreed amount that I can afford as I discussed with the debt Collector on the 24 November.

Please assist me.. My life is a mess right now and I can't even explain this to my wife. I don't know what to do.. Please assist Me

Regards
Q

I have taken a ABSA Provider Plus Life Policy(Number: [protected]) with ABSA in November 2007 and decided to terminate(cancel) it in 2012. I have sent my letter of termination of the policy and after months I realised that deductions are carrying on. When I enquire about tese deductions I was told that Policy was cancelled but the deduction were, and still are ongoing.

After several inquiries with ABSA I was taken from a pillar to post as to how is it possible to have a policy cancelled but still keeps on deducting monthly premiums. One gentleman at ABSA (JHB) was so honest with me and indicated to me that the deductions are paid on someone else's name.

I have all my monthly salary advise that shows this deduction of a product that I have cancelled long ago but keeps on deducting from my account on a monthly basis.

I have all the emails through which I was in contact with ABSA and their responds.

I hope to get a closure on this matter so as to get normal with my life.

Regards
LK MOGOTLANE
ABSA CLIENT

i am feel unfairly treated by ABSA, i bought a car via car finance via absa, the police finds that the car is a stolen car, i reported the matter to absa, we had a meeting last month with absa sale manager Aysha Missi and the dealer, we agreed on that i must get dockets from police which confirm confirms that the car is stolen, i got the dockets and i send them to absa and dealer, as per absa the client agreed that he did sell me the stolen car however no meeting requested so that we finalize the matter, aysha last week she send me e-mail that the dealer advise that he needs until december to settle my account, i want to buy car i can't wait for december and for mean time who must pay monthly installments and absa what are you waiting for to make the dealer to pay the money, and what i am seeing that my complain is not refereed to people who deal with dealer dispute, what must i do as a client this is how you treat your clients? that car i was using it for business my two business closed because of i don't have car anymore and now i must wait for December, i need this matter to be resolved this week otherwise i will take both absa and dealer to court. my account number [protected].

My Absa credit card was cloned in 2015 and I called the fraud line within 5 minutes of becoming aware of the incident. Absa is putting the blame on me for something that is beyond my control. The letter received from them in this regard did not even have a signature on it. They reffered me to the ombudsman and of course the ombudsman is not very interested in helping me and I suppose by ignoring me they thing I am going to dissapear together with my problem. It is now Nov 2018 and still no help or refund received. This is absolutely unacceptable. Case no: 3392547

Has Absa - Galleria branch reduced staff members or reassigned their staff members. The bulk tellers are operating with just one teller. This is the second time that the line is backed up and there is just one teller.

This has only changed in the past 2-4 months. Prior to this there were always two to assist during busy periods.

Spending 1-2 hrs in the line while the second bulk teller is re-assigned to the " normal deposits counter" is not on.

The branch manger is nowhere to be seen surely there should be someone walking around to see if they could assist ie " customer liaison" etc. Does anyone check up on these issues at all?

regards,
Shaun Malek

I The sole account holder & client state the following….
Im a Barclays ancestral trust account holder in the UK & I been a client of ABSA since I was 10 years old. I have; in the last 5 days spent over 4hours on the phone with ABSA & been running around from branch to branch & i have been refused help at every turn. This is a horrible waste of my precious time & All i require is a fraudulent transaction reversed ASAP.

Here's my points...
1. ABSA accessed my new personal cheque account( and fraudulently debited my account without any consent what-so-ever, from me, the client and principal account holder.

2. ABSA have not contacted me in any which way or form to advise me of their unethical & illegal fraudulent action by any way of all my updated contact details that they possess. & by not trying to contact me via telephone, sms, email, post or cell number or otherwise regarding any alleged outstanding balances or even requesting we come to a payment solution or arrangement instead ABSA just debiting an amount of money and still say that I owe you more!

3. I am willing to discuss a payment arrangement if I do owe anything

4. I need this matter resolved urgently & the amount that was debited [R10'000] on the 3rd Nov 2018 was never authorised by me & therefore i must insist that it be refunded back to me. As this amount that you have debited without my consent was funds, my only funds for my expense, including my rent. The law states NO DEBIT ORDER MY BE PROCESSED ON MY ACCOUNT WITHOUT PIROR WRITTEN CONSENT. I assure you that i have never signed any agreement or debit order for this transaction

5.

6. Failing that, I am forced to escalate this matter to the Onbudsman including legal advise as your actions does not go in line with the NCA & the consumer protection act with regards to the date the alleged credit card was opened and money being deducted after 5 years of the referred to account with your institution.

I am typing this message to you with a heavy heart and wholeheartedly hope that you can assist. My mother runs an NGO and has banked with ABSA for more than 12 Years. She has recently been granted funding on one of her applications but now in order to fully process her application, an account confirmation letter is required. On this confirmation letter, names & ID numbers of signatories on this account need to be listed.

My mother has been to her Absa Branch in Galleria requesting this letter and she was referred to a Business Consultant, Mr Rudhir Sookhoo who's based in Arbor crossing. Mr Sookho did provide my mother with an account confirmation letter which did not state the type of account it is nor mention the signatories. My mother went to submit her application and got rejected, she had to go back to Mr Sookhoo again, who then said that they are not allowed to state the type of account nor List signatories, however he printed another one which now stated the type of account.

My mother and I went back to submit the application, it got rejected again. Signatories need to be listed, we went to another Absa branch to request for assistance, the consultant there was willing to assist but discovered that Mr Sookhoo hadn't loaded the signatories on to the system. She then sent him an e-mail.

This Morning my Mother went to see Mr Sookhoo hoping to get assisted as this is a simple request when you think about it. Again, she has been denied any assistance, she as been sitting outside for almost 2 hours whilst I was trying to communicate with your call centre consultants which ended up not being of any benefit as they declined giving me any assistance as I am not one of the signatories.

This has been very costly time wise and been a waste as my mother has had to drive around back and forth jus for a mere piece of paper.

Please be advised that should this sponsor withdraw their funding nor something happen to my mother due to the high stress levels she is experiencing because of this, I shall forward this matter to the Banking Ombudsman and the media

This claim was submitted almost 3 months ago. It has been extremely difficult, I cannot stress that enough, to get feedback from the Absa Insurance Department. The only way to contact these people is via email or telephonically. This means that there is zero responsibility for these people to get back to me. Let's face it, I am simply an individual. Absa Insurance is a faceless corporate that cannot be touched by a puny singular client. So herein lies your complete lack of duty and utter negligence. Once I have made enough noise, which was me going through to the East Rand Mall Absa Branch and waiting to speak to the branch Manager. Only then did SHE follow up with the Absa Insurance lot and manage to get me a response. A response of a rejection letter to my claim. To my utter disbelief, the reason my claim was not approved is due to "wear and tear". So a copper water pipe that is concreted into a wall has experienced enough "wear and tear" over the last 10 years (the complex in which I live is relatively new still) that it has managed to leak. Never mind the fact that there are 4 units of which I know, experiencing the same problems as I. This clearly indicates a building fault. Also, how many buildings do you know of where copper pipes leak once concreted into a wall that leak after such a short period of time. The pipe is not exposed to ANY harsh conditions whatsoever. It simply has water running through it.

This is the second claim that Absa Insurance has shot down with the exact same approach. Nonchalant responses with a dash of superiority and disrespect. What am I as a small little client to do against a big corporate such as yourselves? Well, maybe the Kempton, Benoni and/or the Boksburg Express will publish this. Heck knows I will try. I know you have lost a client with me and I will be sure to tell anyone who even brings up the topic of insurances. I guess it is still not much for a major corporate such as yourself. What a bitter taste you leave in the mouth.

2 month ago I was offered a loan for 88000.00 due to the consultant taking to long to get back to me the loan expired. Today 07.11.2018 I applied for the same amount and was declined. Firstly I'm my Dept. Secondly why would you offer me a loan not give it and decline me now because I'm apparently hight risk. My credit score went up. I'm paying all my accounts. Not once was my credit card in arrears.

I want urgent feedback

Thank you

Good Day,

I have a problem with ATM money deposits. It happens that every time I deposit money, some banknotes get rejected by the ATM . To solve the issue, one has to get other banknotes in order to complete the transaction. You don't always have extra banknotes in your purse and have to either go home etc. to fetch it. This is not only time consuming, but one ends up paying another transaction fee for the "same" transaction, because it is now a "new" transaction when you get back to complete the previous deposit. This happens when you use new banknotes also.

Could you please assist.

regards

Hi,
It appears that your Amanzimtoti branch is understaffed and has been for a while.

It is month end and the business teller/bulk teller has just one person/employee inside. The line is backed up and one has to wait a long time to get in.

It is prudent to revise what appears to be budget cuts with regards to manpower.

This is a frequent occurance at this particular branch and gives the impression that the consumer ease of banking is not considered at all. In the end it comes down to service delivery.

The bulk tellers that are usually here are assisting at the normal deposits and withdrawals counters.

Feedback will be appreciated.

Regards,
Shaun Malek