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ABSA Bank Customer Service Phone, Email, Contacts

ABSA Bank
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1.2 1161 Reviews

ABSA Bank Complaints Summary

54 Resolved
1107 Unresolved
Our verdict: If considering services from ABSA Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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ABSA Bank reviews & complaints 1161

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L
8:41 am EDT
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ABSA Bank absa banking app

Good Day

I would like to express my disappointment with regards to the changes made in connection with the banking app. i have been doing my transactions via internet baking without any problems. But since the new change to send all the messages to the banking app i'm unable to get the surecheck messages and therefore cant transact. My phone cant download the app so what do i need to do now? go buy a new phone? i am now forced to go aground carrying large amounts of cash to make deposits which I feel is unsafe for me. I've been to the bank several times to go change it back to receiving sure check messages but I've been told that i cant do certain transactions anymore without the new app. This is such an inconvenience and a disappointment.

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8:11 am EDT

ABSA Bank business banking

I opened a new business account in August and requested for personalized cards. Its the 5th of October today, countless number of calls and still no cards. Worst of all i closed down my other account. Now I'm stuck. What do i do? Who do i complain to?
Each time i call someone says they will check and get back to me but it never happens. Today i was put on hold for over 30 minutes and they still couldn't get me through to the person who can assist me.

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LwaziFuze
, SO
Nov 07, 2018 7:46 am EST
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I am typing this message to you with a heavy heart and wholeheartedly hope that you can assist. My mother runs an NGO and has banked with ABSA for more than 12 Years. She has recently been granted funding on one of her applications but now in order to fully process her application, an account confirmation letter is required. On this confirmation letter, names & ID numbers of signatories on this account need to be listed.

My mother has been to her Absa Branch in Galleria requesting this letter and she was referred to a Business Consultant, Mr Rudhir Sookhoo who's based in Arbor crossing. Mr Sookho did provide my mother with an account confirmation letter which did not state the type of account it is nor mention the signatories. My mother went to submit her application and got rejected, she had to go back to Mr Sookhoo again, who then said that they are not allowed to state the type of account nor List signatories, however he printed another one which now stated the type of account.

My mother and I went back to submit the application, it got rejected again. Signatories need to be listed, we went to another Absa branch to request for assistance, the consultant there was willing to assist but discovered that Mr Sookhoo hadn't loaded the signatories on to the system. She then sent him an e-mail.

This Morning my Mother went to see Mr Sookhoo hoping to get assisted as this is a simple request when you think about it. Again, she has been denied any assistance, she as been sitting outside for almost 2 hours whilst I was trying to communicate with your call centre consultants which ended up not being of any benefit as they declined giving me any assistance as I am not one of the signatories.

This has been very costly time wise and been a waste as my mother has had to drive around back and forth jus for a mere piece of paper.

Please be advised that should this sponsor withdraw their funding nor something happen to my mother due to the high stress levels she is experiencing because of this, I shall forward this matter to the Banking Ombudsman and the media

M
M
Mariette H
, ZA
Oct 06, 2018 6:14 am EDT
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Is Absa even aware of this site, because I don't see any response from them?

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12:04 pm EDT

ABSA Bank absa bank branch in milnerton, cape town

The Officer in Charge
Client Services

Dear Sir/Madam

ABSA bank had a branch in Centre Point Centre, Loxton Road, Milnerton, Cape Town, untill 2013.
This centre building was then demolished in 2013 and was rebuilt into a modern shopping centre and opened for business recently.
Taking into consideration that ABSA already had a branch there in the old centre, why can ABSA not open a branch again in the new centre?
I see that Nedbank has already a new branch there.
I know ABSA clients (people staying in Milnerton), who will be very pleased if ABSA can open a branch again in Milnerton.
Presently it is very inconvenient for these residents of Milnerton (especially elderly persons) to do their banking business outside Milnerton.
They still remember the good old days, when ABSA still had a branch in Milnerton.
Your urgent attention to this matter will be greatly appreciated.
I shall be pleased to learn from you in this regard.

Regards
P.L. Scholtz

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7:00 am EDT

ABSA Bank credit card - online banking/statements

Hi,

My name is Sylvester Edem Ekpenyong, with card number [protected]
I have made several attempts to resolve the linking of my absa card to online banking, been to the Branch more than 3 times to receive and link my card to online banking, called your office of 3 occassions to get this resolved but unable to do as they kept sending me back to the branch at anytime i called. Hence, I refused to make anymore payments to my credit card as i am unable to track and trace all my detailed tyransactions on my account for the lack of Online internet banking.

My believe is that my account might have been compromised and i am unsure how this is because i have no view of my detailed statements. Please this needs to be resolved before any further payment is made to Absa Bank or this will be escalated further.
Name: Sylvester Edem Ekpenyong'
DOB: 19-09-1976
Number: [protected]/[protected]

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4:10 am EDT

ABSA Bank my otp and change of details

Dear Sir/ Madam

My Name is Mr Onyedikachi Nicholas Bassey and account holder with ABSA with account number [protected].

I am writing to request your assistance with change of my medium of recieving OTP from phone to my Email address. I registered for my OTP initially using my Cell C phone number, [protected].
How ever, I am presently out of the country for a business trip in Asia and i will be spending more days here and the phone number that I linked to my account doesnt have coverage here that i am at the moment.

However i have tried to transfer funds into my ABSA account and also use those funds for my business but each time i tried to do the online banking, OTP will be sent to the phone. This makes it difficult for me to effect my transaction.

I crave your indulgence to accord me the necessary assistance to enable me transact with my ABSA account.

I will be looking forward to your favourable response.

Thanks and in anticipation for your speedy resonse.

Yours Sincerely,

ON Bassey
+63 [protected]

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12:51 pm EDT
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ABSA Bank un-approachable absa employee

After being unemployed, and not able to make my vehicle finance payments as regularly as I did over the past 2 + years - I find myself dealing with an incredibly difficult, intolerable individual at Absa Risk. So lets put this into perspective: I am 4 months in arrears IN TOTAL . I have taken every call from ABSA, replied to every message, kept them 100% up-to-date on my situation - I have made payments when I have had the cash. On the 1st October 2018, I informed Jason (the risk guy at ABSA) that I started a new job, had paid R4600 into the account and would pay A MINIMUM of DOUBLE payments from the end of October until the outstanding was paid up (4 months). He sms'ed me to tell me "that this would not be acceptable and that they required 60% of the outstanding before they would enter into any agreements with me". I then messaged him today (2nd Oct) to say that I would pay R20 000 (I only owe R22715) at the end of October when I got paid, but I really needed a car to get to work . Today (2 October) he tells me that this is also "not acceptable and I must make payment by the end of this week".
Really ABSA ? How can this be customer centric or cost effective to yourselves to have this attitude, or conducive to any working relationship?
I will provide all communication entered between myself and Jason to validate these statements. Please can a humane individual make contact with me to resolve this issue in a professional manner?

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10:13 am EDT
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ABSA Bank 50 hours and counting to open an account

01/10/2018 - 0930, attended Absa George George, my recommendation to my friend as a good bank with Forex facilities as he is immigrating from Switzerland to South Africa with his family .Eventually saw client consultant who started the paperwork to open an account for his son and himself @ 1045 am was told could not proceed as the Manager/ assistant who would endorse the FICA documentation were not available and we were instructed to return @13.30 to proceed . we did so and sat for some 45 minutes ...( no one thought to get the missing manager to do signatures in the mean time !) then we proceeded to complete the paperwork...at 1615 the consultant told us that the credit veri branch in Cape town was not answering her calls, so we could not open the account and she would chase first thing this morning to conclude and phone us to come back . Again after lunch as we had not received a call my friend went back and waited/ saw same consultant who had told us day before they require 6 hrs to process so should be completed by lunch time- again told that nothing had been done, they would phone him tomorrow ( day 3 ) to come back ...when i heard, i called the manager and said this is totally unacceptable practice, the mans a multi millionaire, just paid cash for 6.5 million rand house and want a bank account to send in Forex to purchase 2 new cars ( again cash @ 1.3 million ) and to set up a R50, 000.00 monthly Forex pension payment to his RSA bank to pay medical aid etc...)
The MANAGER in his telephonic feed back-as i had requested he look into the matter " that he did not tell the truth that he was a multi millionaire "( because when they asked @ amount pension monthly -he said @ R50K )...what difference should it make as to his private financial status, above his monthly pension that he planned to remit, on ABSA's ability to open a bank account for an individual ? and that response from a Bank manager !? dismayed me a now EX... ABSA loyal Fan as it was on my recommendation that my friend went to ABSA instead of its competitors ...thus i write this as to-morrow morning we will again, day 3 go and enlighten the manager of ABSA George that there is a Ned Bank right next door that i am sure is more than happy to sign up a high net individual who will earn them nice Forex income and eventually move all his investments to their Branch

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4:06 pm EDT
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ABSA Bank fraud line do not answer their phone I have been on it for almost 20 minutes nothing

I have unauthorized debit orders in my cheque account first this morning loan.finder debited R395 which I dont know what its for I never authorized anything or get into agreement with them
Now this night 4 debits orders took place
Unitedrew debited R95
Mediassis debited R45
Legal eye debited R45
Rescue247 debited R45
Please this must stop I never authorised any of this please

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12:20 pm EDT
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ABSA Bank new bank card keep getting declined

I had to het a nww chipped card due my card being very old. Since receiving the card last week Wednesday I have been experiencing issues daily my card keeps getiing declined if I try to make a purchase. I have been bavk to the back I hot it from. I went to Montaque gardens branch. Could draw money afterwards but purchase declined. All limits in order. Today I went to Brakenfel branch all was checked I could draw money but tonight when I tried to pay at pick and pay card decline. r200 purchase. I have now spent a total of 4 hours at the bank. I am unable to use this new card. My card was blocked on saterdag when I tried to make a purchase.

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Update by Desfountain
Sep 27, 2018 12:22 pm EDT

No further comment

Update by Desfountain
Sep 27, 2018 12:22 pm EDT

Need to ho back tp bank but I have been taking off work so many times

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3:55 am EDT

ABSA Bank address change

Can someone please assist. My adress has been changed on my banking and I went into the bank to have it fixed, had to get a police stamp went through all the trouble only to be told by the person doing the change that the area code is wrong wich she filled in on the form and then my adress is changed to my postal adress and my postal adress is now my street adress and everytime I log in it gives me the pop up screen to change this. Everything was fine so I dont know how it can just be changed on its own. The person helping me was not very helpfull as I was told I had to get police clearance again on my street adress once again not my mistake as I do not do the paperwork. Can someone please assist me to get this fixed as I will not go into a branch again to strugle with this issue that arose on its own.

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3:02 am EDT

ABSA Bank online transactions

Hi, i'm currently in europe for family reasons. I tried yesterday to do some online payments, but they were declined. It was working last week. "unsuccessful, not identified and verified". What can I do? Tried to call the bank all day yesterday, but of course no luck! It is absolutely ridiculous! How can a bank just block your account without even try to contact you before?!?!

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4:44 am EDT

ABSA Bank instalment arrangement and debit order

In July 2018 an undated letter was hand delivery to my home from ABSA Collections . I subsequently made payment arrangement which i continue to honour. The consultant promised to suspend the debit orders but did'nt. ABSA continues to debit my account for the instalment as well which have were unpaid twice with charges. My credit record has been negatively impacted. It's very difficult to get hold of the consultant & his colleages can't help as they claim he keeps the file. I finally got hold of him around 14th September, and sent him an email to complain. He responded that ABSA won't be able to help me. Also, does'nt indicated if he'll suspend the debit order. Please help!

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Update by Nomhle Zulu
Sep 26, 2018 4:45 am EDT

From: Mahome, Elisha: Absa [mailto:elisham@absa.co.za]
Sent: 25 September 2018 06:23 PM
To: Nomhle Zulu
Subject: RE: Account Number 8891 2085
Hi Nomhle.
Pardon me for returning your email so late, it's been hectic with number of files allocated to me this month.
With regard to your Std Bank debit order there is nothing really that Absa can do in that regard.
Absa has no access to your Std Bank account, you are the one who can cancel that Debit order.
A Debit Order is an instruction that a client gives to her/his bank to pay a certain amount of money as at a certain date to a certain creditor.
Accordingly you are the only one who can cancel that instruction with your bank since you are the one who gave instructions to your bank to pay Absa a certain amount of money at a certain date.
Thanks.
-----Original Message-----
From: Nomhle Zulu
Sent: Friday, September 14, 2018 3:10 PM
To: Mahome, Elisha: Absa
Subject: Account Number 8891 2085
Dear Elijah
Our telephone discussion today, 14th September 2018, regarding the above matter has reference.
As indicated, in July we had a telephone agreement that I will pay 3 x instalments of R6488.17 and have honoured that agreement. You indicated during our discussion that during the 3 months instalments arrangement, you will arrange to suspend the debit order of R4717.05. This, you agreed, you did NOT do. My Bank has since charged me R146.27 for July and August's unpaid debit orders. Also my credit record has been negatively affected.
See attached Standard Bank statement.
In this connection, I would appreciate if you could arrange for:-
a) Suspend the debit order until the next payment of R6488.17 is paid;
b) Refund me the sum of R146.27 x 2 = R292.54 into my Standard Bank Account.
Your early response will be appreciated.
Kind Regards
Nomhle C. Zulu
Tel [protected]/2
Cell [protected]
Fax [protected]

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10:29 am EDT
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ABSA Bank absa bank/unauthorized debit by (rccs bos j trf) a division of absa bank

My dispute is that Absa has passed on my details to your department and accessed my account and debited the money without any form of communication in any way or form of residential or email adress to me as the client and account holder of that account.
I would like to state the following:
1.You accessed my account and took money without any concent from me as a client and principal account holder
2.You have never contacted me in any form
3.I am demanding the amount that was debited R6200.00 on the 25 September 2018 be refunded back to me, as this amount this amount that you debited without my consent was my only funds for my expense, chidren school fees including my rent.
4.Failing that, I am forced to escalate this matter to the Ombudsman including legal advice as your action does not go in line with the consumer protection act with regards to the date the personal loan was opened and money being deducted after 8 YEARS of opening the account with your institution.
Please contact me or email me on [protected]@vodamail.co.za to make arrangement only after you have refunded the amount that you have ILLEGALLY TAKEN FROM MY ACCOUNT
Please let me also state that should this not being done as the loan is more than 8 years outstanding I will be forced to take legal action and advice from ombudsman

I anxiously await your reply, call or email
Thank you
Stephens Koketso Dikobe
[protected]
[protected]@vodamail.co.za

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Simon Mmakola
, ZA
Nov 18, 2018 2:47 am EST
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It just happened to me a day ago, I'm puzzled and wondering if they can reverse my money otherwise i'll have to close my account with them.

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7:58 pm EDT
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ABSA Bank my account [protected]

Good day on 8/9/2018 there was a suspicion of fraud on my account ny account was blocked as I live in Australia my brother in law got a new card for me: since then I can't pay anything from my card. I did send a query to RVN Forensics and receive a ref number [protected] and that was the last respond I've made several phone calls on Thursday 18 calls to SA with no luck the people are rude or just cut my call off THIS IS NOT ACCEPTABLE I STILL HAVE NO ANSWER AFTER EXPLAINING WHAT THE TRUE STORY IS. I absolutely lost my confidence in Absa‼️Regards Hester van Rooyen

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9:01 am EDT

ABSA Bank study loan application cancelled, but was put through on the account

On February 15 2018 I contacted Maxi Ross at ABSA Humansdorp in regards to a student YP Oosthuizen with account number [protected] applying for a study loan for another year to study at Unisa and sent her the application with the relevant documents needed.
Begining March Miss Oosthuizen informed she would not study through Unisa as she was pregnant and I requested the application to be with drawn.
27 August I received an email from Maxi Ross indicating she did not withdraw the application for YP Oosthuizen account [protected]. No money was paid out for the student and she is now held responsible for the payment of her loan for an extra 12 months.
Can this please be reversed as I have had no response from the branch in Humansdorp in regards to my request.

T Cilliers
[protected]
[protected]@bornhunt.co.za

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Update by Drienie Cilliers
Sep 17, 2018 9:02 am EDT

Please help!

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5:12 am EDT
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ABSA Bank failed dispute/chargeback and now fraud

Good morning

I have been dealing with your Disputes Department (reference Lorraine/Dawn Minnaar) since the 25th April regarding a chargeback on the grounds of misrepresentation. Your Disputes department recognised the chargeback, R131, 236.48 was credited to my credit card account and the merchant 10Brokers was debited with the same amount. Your Disputes Department then debited my credit card with the same amount on the 14th August pending finalisation of the chargeback (a 30 day period from 13th August).
On 11th September the Disputes Department emailed me the merchant's response which they appeared to accept for some unknown reason, and my credit card was debited with 3 amounts totalling R147, 353.25. This obviously put my credit card balance way in excess of my limit so I was phoned by Credit Card Division and advised on the error. I asked them to liaise with Disputes Department, and on the 14th September my credit card was credited with an amount of R131, 236.48, which still left me R16, 116.77 in the negative.
I did not authorise the 3 debits made to my account on the 11th September, and therefore phoned your Fraud Division this morning to report the fraudulent transactions, only to be told that ABSA do not recognize forex trading transactions, and that these transactions were confirmation of the payments to the merchant authorised by me in February and March of this year! What absolute nonsense - an authorisation by me in February/March which was carried out by the merchant at that time cannot be duplicated by the merchant 6-7 months later.
I have provided ABSA Disputes with all the necessary supporting documentation which they appear not to have read when considering the chargeback response received from the merchant.
I have not attached all the documentation which is in the possession of your Disputes Division. I do not accept the outcome of the chargeback as the merchant's response was irrelevant and yet was not challenged by your Disputes Department. My trading account with the merchant is sitting on a credit balance of Euro 14, 798 which they will now not allow me to withdraw unless I pay them Euro 1, 184 in respect of taxes due because I reside in South Africa. As per my email to the Disputes Division sent this morning which read as follows, ABSA should proceed accordingly:
"I am extremely confused by your response. I have submitted documentation that clearly shows that I have money in my trading account and the merchant will not let me withdraw my funds. I have seen what the merchant sent and it did not address my claim at all. Why were they allowed to respond in such a manner and why has ABSA accepted this response? Did you even look at any of my documentation?

I have attached the screenshots to this email for your reference and I kindly request that you proceed to pre-arbitration on my behalf."

Attached is the documentation which was attached to my email.

I await your urgent response hereto.

Regards,

Kathryn Adie

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2:05 am EDT
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ABSA Bank cheque fraud resolution

The following Cheque fraud matter has now been outstanding since mid april 2018:

I sold my iPhone on the internet, IMEI - [protected], to a person calling himself Moses. [protected]. When the payment, R3900, reflected in my cheque account [protected] on 11 April 2018 I handed over the phone to his courier. The cheque deposit he made RD'ed and the amount was reversed on my account on the 13 April 2018. Since then I have put my account on hold and on Saturday I requested it to be frozen.

On the 11 April 2018 he said his wife "accidentally" deposited R13 900 into my account with a cheque. This amount again reflected in my account as a deposit/balance. He phoned me and asked to pay it back minus R400 charges. I reimbursed him R 13 500 via EFT. This cheque has also RD.

Again, on the 14 April 2018 he said his wife "accidentally" deposited R29 900 into my account with a cheque. This amount again reflected in my account as a deposit/balance. He again phoned me and asked to pay it back minus R400 charges. I did not reimburse him. This cheque has also RD.

I have reported it to the Sunnyside Police station, Sgt Sinugo, [protected], CAS 295/4/2018.

How can ABSA clear / reflect a Cheque deposit into my account balance if the cheque has not been cleared. According to my understanding it takes 10 days to clear a cheque deposit. If this matter is not resolved to my satisfaction I will be closing all my accounts and move to a bank where this is not possible. According to your fraud line this happens all the time. Also, how can I be responsible for the third party cheque deposit and Refer to Drawer fees?

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1:00 am EDT

ABSA Bank emailing of absa services

How come that Absa is used by all online fraudsters to try and rob people?

The email source IP address is 192.95.14.129.
IP Location Info:
IP Address 192.95.14.129
Country Canada
Region Quebec
City Montréal
ISP OVH Hosting
Organization OVH Hosting
Latitude 45.504
Longitude -73.5747

Mweb Use's | Absa Group Limited

and also from

Absa Cash Rewards

The email source IP address is 41.159.140.122.
IP Location Info:
IP Address 41.159.140.122
Country Gabon
Region Estuaire
City Libreville
ISP Gabon-Telecom
Organization Assignation au Projet IP/MPLS
Latitude 0.3833
Longitude 9.45

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8:37 am EDT

ABSA Bank absa rewards

Last year 2017 in June I had an unknown account linked my Absa rewards and my rewards were being withdrawn by this unknown person. I logged a call with Absa rewards on the 13 July and spoke to Lerato Monyoko who logged a query no 73064 and nothing was done.
I phoned again on the 18 August and spoke to Rene ABRS120 who told me they escalated matter to Zelda Joubert (Head). Nothing was done still. No investigation was conducted to find out how and who linked this account to my rewards account as the perpetrator continued to withdraw my rewards. I was further advised that my tier was incorrect since 20 June 2016, but the bank refused to recalculate and refund me from since June 2016 instead they paid me +|_ R 300 to get rid of my complaint. I further spoke with Penelope under Ref 75660 who updated the query and promised to recalculate since 2016 until July 2017.
They confirmed that the perpetrator has been delinked from my rewards account.

In August 2018 the same account started withdrawing from my rewards again and todate no one can tell me who linked this account to my rewards account because even after I delinked my internet the perpetrator was till withdrawing and tempering with my account and to date Absa Rewards has not been able to give me answers or refund me for this. I suspect that this is internal Fraud because even the fraud department could not assist me. A case is till pending open and no one can tell who keeps linking this account to my rewards account in the bank. It's scary as this means the Bank does not keep audit trails of staff members who are tempering with clients accounts.

The rewards system cannot be trusted and it's worrysome that the query doesn't have a status update as who is investigating this matter and more over the Head of the department couldn't care if it's resolved or not. I have called this department a numerous time with responses that says Mam we have escalated to the head office and their investing but no one follows up unless I call.

Absa security system cannot be trusted this is obvious it's someone internal who keeps linking this account so they can make money

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Update by Jedi777
Sep 12, 2018 8:55 am EDT

On the 13 July 2017, I logged a query no 73064 with Lerato and Monyokolo at Absa rewards complaining that someone is withdrawing my rewards they escalated to Brendan who did nothing about it. I further logged a query on the 18 August concerning the same matter requesting for refunds and I was advised that someone changed my profile on the 20 June by Rene (AbRS120) who escalated mater to the head of department ZeldaJoubert who did nothing about the complaint.
I requested for a refund and for my tier to be Amended but I was refunded only R300 but Penelope did a manual calculation so that I can be reimbursed at the correct rate but it was never done I followed up with email to Zelda and her team but nothing

In August 2018 the same thing occurred again and no one todate has investigated the reason for the same perpetrator to be linked to my rewards account. No one can tell me who linked this account. Even after I delinked my internet banking and my cell phone banking the perpetrator was still withdrawing
I suspect internal fraud as the same account keep being linked to my account. I want to refunded for all the monies I lost in 2016 due to negligence and further for all the 2018 withdrawals.

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6:22 am EDT

ABSA Bank personal loan

Good day,

On the 12/09/2018- I had called in to get a settlement amount for personal loan, the lady assisting had asked me 3 security questions, which should be on a recorded call, I had then given 2 options for my email address, and 3 telephone numbers which I have, the lady said they were all incorrect, and that she can no longer assist as I have failed more than 1 security question, and said I needed to go into a branch and update my details, I am an ex absa employee and I am disgusted at the response and inconvenience this employee had shown. I had to leave my job to go in a branch wait in que to get an amount owing, not available, and all the information I had provided was correct. Unnecessary fuel consumption and time away from job was effected. Hope this lady is thought how to deal with customers, or she should not be dealing with them at all, no discretion and empathy was displayed, this should be used as an example of how not to deal with clients.

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ABSA Bank In-depth Review

Overview: ABSA Bank is a well-established financial institution with a rich history in the banking industry. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: ABSA Bank prides itself on providing excellent customer service. The bank's customer support channels, including phone, email, and live chat, are readily available and responsive. Customers can expect efficient resolution of their queries and issues.

Online Banking Experience: ABSA Bank's website is user-friendly and easy to navigate. It offers a seamless online banking experience with a variety of features such as account management, fund transfers, and bill payments. The bank also implements robust security measures to protect customer information and transactions.

Account Options: ABSA Bank offers a wide range of account types, including savings, current, and investment accounts. Each account type comes with its own set of features and benefits. The bank specifies minimum balance requirements, fees, and charges associated with each account.

Interest Rates and Fees: ABSA Bank offers competitive interest rates on savings and investment accounts. The bank ensures transparency and clarity in its fee structures for various services such as withdrawals and transfers. Customers can compare ABSA Bank's rates and fees with other banks in the industry.

Loan and Credit Products: ABSA Bank provides a comprehensive range of loan and credit products, including personal loans, home loans, and credit cards. The bank offers competitive interest rates, flexible repayment terms, and clearly defines eligibility criteria for each product. Customers generally express satisfaction with the loan application and approval process.

Branch Network: ABSA Bank has a wide coverage of branches and ATMs, ensuring accessibility for its customers. The bank's branches are equipped with excellent facilities, and the staff is known for their professionalism. Self-service options such as ATMs and mobile banking are also available for customers' convenience.

Mobile Banking: ABSA Bank's mobile banking app is highly rated for its performance and functionality. Users appreciate its features and find it convenient to use. The app is also integrated with other digital platforms, providing a seamless banking experience.

Corporate Social Responsibility: ABSA Bank actively engages in various initiatives and contributions towards social and environmental causes. The bank demonstrates a strong commitment to ethical practices and sustainability. It maintains transparency in reporting and communication of its CSR efforts.

Overall Reputation and Trustworthiness: ABSA Bank enjoys a solid reputation in the banking industry and among its customers. The bank is known for its trustworthiness and reliability in delivering its services. Positive ratings and reviews from users and industry experts further validate its reputation.

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ABSA Bank contacts

Phone numbers

+27 860 008 600 +27 860 557 557 More phone numbers

Website

www.absa.co.za

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