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ABSA ATM / absa atm swallowed my cash deposit money

1 196 Tsutsume village Namibia drive, Alexandra, Johannesburg, South Africa

Good day

I tried depositing money into my absa account at an atm at fourways mall on the 5th january 2019. I did everything I was told by the atm : id number, account details, reference name and surname. After I put in all the requested info my account details appeared on the screen. I confirmed that the details were correcct. A deposit of r8400 was already in the atm. As I was waiting for my cash deposit slip it showed an error message saying some of the notes cant be used. The machine kept on opening and closing as I was expectiong the notes to come out, but it didnt. Gave me a slip to say I should contact my nearest branch. I logged a complaint on the 7th and I still havent recieved any feedback.

I would like the funds back into my account as my debit orders have been bouncing, this is a major inconvenience for me. I need money in my account. This was the money I was planning on using for january.

Jan 15, 2019

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