ABSA Bank
reviews and complaints

Good Day
Account no: [protected]

I purchased a R190 MTN prepaid airtime voucher from my banking app on the 19 March 2019 at about 15:30 in the afternoon. I purchased it as a onetime purchase as it is not something I regularly would do but I needed the airtime for 18:00 that evening.
After making the purchase the amount was deducted from my cheque account but I did not receive any airtime.

I would like my money returned as I did not get what I wanted when I needed it.

Please assist

Regards
Lanier Engelbrecht
[protected]

Good Day,

The following has transpired in this family account:

We are currently three in the account (Bongiwe Shiba, Musawenkosi Shiba and Lindokuhle Shiba)
and only two people are allowed to withdraw money from this account.

On the, 1st December 2016, R 5000 was withdraw-ed from the subjected account, with a reference of ChristianWelcome however Christian was not present at this withdrawal.
His Identity Document was stolen from home (3290 Zitrha Street Rockville PO Chaiwello) and he has opened a case of the missing ID at the Moroka Police Station.

I would like to know how did ABSA grant access to the account to Welcome with a fake Identity of Musawenkosi Christian Shiba and also who authorized the money to him?

I kindly request for further steps to be taken regarding this matter, also advise on what is needed form Musawenkosi and myself. We would request a full report on that particular day regarding the withdrawal activity that happened at Maponya Mall ABSA.

We have retrieved a statement from the bank today, 06 January 2016, and that is where we have spotted the unknown withdrawal amount that happened and also have transferred remaining money to another account to prevent further withdrawals happening in this account.

This matter was never resolved instead the bank requested us to go to the police station and open up a case?

Good day, Without my knowledge you migrated my MasterCard credit card to Visa. My credit card is still within the expiry date and I am stuck in New Zealand and Australia with no means to pay. All that the ABSA credit card helpline says is that is the status quo. Seriously?You were notified beforehand of our departures and return dates.
How could they activate my card without my knowledge? Please could someone who is willing to help please contact me on e-mail: [protected]@kleinfontein.net

Good day

I hereby refer to absa account [protected]

In jaunuary I have been into two different absa branches in secunda. To request at account to be closed but they did not want to close the account telling me I need to pay R500. I explained that I didn't have the R500 at that point time but can they close the account and debit the outstanding balance as I have changed my salary account and I don't want any debit orders to be processed in this account. The branch Manger refused I even as for them to stop any transactions on the account until I get paid and come with the R500.

5days later I get I go to the branch with the R500 to close the account. They have already added February banking fees and other fees the amount is now triple. Even today debit orders that I don't know off keep getting return unpaid.

I will not pay for those fees to close bank account. Because a request to close the bank account was already sent in January.

I will also be forwarding this matter to the credit ombudsman.

Thank you

Regards
Vusi
[protected]

Account opened 19 years ago, card was locked in my mothers safe, as the kids will only get the cards once they turn 25. They are not aware of this as it will be a suprise.

Grandma deposit money into this account every month.

There should be round and about R15 000 in account. Mistake balance is 0.00

There was a once off withdraw of R1000.00

I'm the signatory on the account and my son is unaware of these funds.

I'm awaiting an answer, and depending on the answer I will open a case of fraud as there is a few thousand rand missing.

Also will I make a facebook and twitter comment about this as I went through every division and branch in ABSA and no one is able to assist.

Delnese Botha
[protected]

Good day.

I have been banking with absa for years. I was charged an internet banking fee of r677 this month - which was not budgeted for! Because of a technical error on your side. So because of this I am now suffering!

I am a student and cannot afford such high charges! I called the customer care and the man explained that you guys have not billed me since october! But now it is my problem?!

This is ridiculous! You could at least have had the decency to phone me and ask if it was ok! Which was never done!

I have had it with absa! This is not the first issue I have had with this bank!

I will be moving over to a different bank.

Regards
Jade.

[protected]

P. S : I reviewed the hell out of absa on hello peter.

Good day

i previously made a complaint at a branch about illegal debit orders with internet proof of other users with the same amount. They charged me R90 to cancel all the debit orders which i did not authorise.

Today again i received a notice to via inform me that a debit order for Egoli Rewards of R135.00 will be debited and later is was debited . I need to know why is ABSA not protecting its clients against fraudulent transactions against our accounts without our permission.

I checked the internet and there was seven complaints with the same debit order.

Your assistance in this regard will be appreciated and if not i will have to change banks.

I want to lay a complaint of absa allowing a Company/person RCCS BOS JHB to deduct a unauthorised amount of R5000, i did not give anyone permission to so and i did not get any notification of amount being deducted!i am very upset as i did not pay my rent and school fees yet.I feel like moving my account to another bank coz banks are supposed to protect your money not steal it

Good day, I visited Absa branch 632005 Atlantis today to submit a letter to the Manager. The lady explained about why not accepting the letter and I understood. I saw this table with Absa bags, key holders, botlles etc. and thought that it was for Absa clients for free. Nobody was by the table to explain so I took a bag, bottle and pen for myself. Nobody told me not to take it or prevented me from taking it. There was clients and tellers that saw me take the stuff. I received a call from this Lynn and she told me that I stole the stuff as I tried to explain that I did not steal the stuff I thought it was on promotion and I opolgise because I misinterpreted for what the stuff was for. I took it back but was and still is very upset for her to accuse me for stealing the stuff. When they saw me take the stuff why did they not stop me or call me back and explained to me how it works. Instead she accused me for stealing this stuff. I was busy working, why would I steal "Absa" stuff. I am not a thief and I dont think I want to become one. I misunderstood, but for someone to just accuse you of stealing, while there are people sitting, seeing that you took the stuff. This is very unprofessional of Lynn. I am a client for more then 18 years of Absa and this is very very unprofessional.

Please advise the authenticity of a sms I received informing me that my mother's online banking account has been locked?

It then provides one with a link https://extrasclocks.co.kr/absa/v3 to restore.

I went onto the application thrice after this message and had no problem accessing the account.

I checked online which country this message originates from and the ". Kr" denotes south korea. Surely this must be scam to obtain my mother's account?

My name is aslam salie and cell no [protected], whereas my mother is mrs f salie, who has given me power of attorney on her account.

Please advise?

To whom it may concern Monday 21/01/2019. (there are various other e-mails not included in this message...).

Please take the time to Read all the info belowm..., as it is all relevant to the issues at hand.

As detailed in the various emails below (from Saturday the 12/01/2019), I have been trying to resolve an issue I am having with access to my Internet Banking..., & all I ask is that the RVN/ also known as the TVN Number be linked to my UK Mobile Contact Number (which is said can be done & would take 24/ 48 hours), however to date (being the 21st/01/2019) has still not been resolved.

I contacted the Bank last week Saturday the 12th January & spoke to Tshepo Ramphela who said that it would be resolved in the next 24/ 48 hours, however I have had absolutely zero feedback from anyone at Absa Bank (to date) unless I send an e-mail..., & still the problem has not been resolved.

I also asked how do I go about transferring some of my funds from either my Savings Account & or my Money Market Account, into my Nationwide Building Society Bank Account in the UK? however nothing has been done in this regard, where do I go from here?

The e-mails read as follows: Internet Banking Access via RVN to my UK Mobile No.

Neal Leeder
Sat, 12 Jan, 08:58 (9 days ago)
to tshepo. ramphela, Tshegofatso. Moremi, Ice

Good Day Tshepo.

Hi Tshepo please acknowledge receipt of this e-mail ASAP. Please assist in Linking the RVN Number to my UK Mobile No: My UK Contact No is +[protected]

The 2 Previous RVN Reference No are: c-[protected] as well as c-[protected]

1). Attached are the two documents needed to re-instate access to my Internet Banking. I am currently Unable to Pay any of my Beneficiaries or Transfer Money, as the Transaction Verification Number (TVN) is linked to my Old Cell phone Number which is No Longer in Service (the number is no longer in use as the Cell phone Contract was Cancelled).

Prior to me Emigrating to Northern Ireland I was at the Bank (Absa Cresta) to have the Transaction Verification Number (TVN) sent to me via E-mail however was not done, or has been put back to the Cell phone Number which is no longer in use.

1.1) Alternatively can one have the TVN (also known as the RVN Number?) sent to my UK Contact Number? which is as follows: +[protected]. With technology being so advanced I am of the opinion this should be possible. If one lives in another country & has No one to act on there behalf how would you resolve the problem I am currently faced with?

I unfortunately am not in a position to call you on a land line, as calls from the UK are very expensive (as I previously found out making a 30 minute call a month ago, cost me the equivalent of R900-00. Should we need to communicate, please do so via e-mail, alternatively I can WhatsApp Call you on a Mobile/ Cell phone using my Data (of which l am unlimited...).

2). Furthermore, how do I go about transferring some of my funds from either my Savings Account & or my Money Market Account, into my Nationwide Building Society Bank Account in the UK?

Hope you can assist in resolving the problem..., & answer the question in relation to transferring funds into a UK Account. Look forward to hearing from you.

For further assistance (or other info in this regard) the Bank can Contact my Girlfriend Deirdre Venter on [protected] or E-mail her on: [protected]@gmail.com alternatively respond to this e-mail.

Many thanks & would appreciate it if this be treated as Urgent as I have Bills to Pay. My South African ID Number is: [protected]
Regards

Neal Leeder.

[protected]@gmail.com
Mobile No: +[protected]
Northern Ireland.

Neal Leeder
Fri, 18 Jan, 15:00 (3 days ago)
to Tshepo:, Tshegofatso:

Good Day.

Hi Tshepo, thank you for getting back to me earlier today (around 14h48 SA time), however I have since had no further feedback. Note: I am available the Entire Weekend (Saturday & Sunday) to resolve any issues. Await your response ASAP (as per your e-mail you will get back to me shortly that was almost 2 hours ago...), hope to be before the end of business today (however seeing that it is now +- 17h00 in South Africa, I guess Saturday Morning will be the next time we communicate... Please assist ASAP.

Neal Leeder
21/01/2019 11:34 (4 hours ago)
to Ice, Tshepo:, Tshegofatso:

Good Day.

Hi Tshepo, hope you are well. Do you have any news in respect of the progress of the Bank Linking the RVN/ TVN No to my UK Mobile No? It has been over a week since we last spoke & the various e-mails between the Bank & myself (over the last month), however to date I have not been contacted in this regard unless I send an e-mail.

Your last correspondence said that you would contact me shortly (one would assume meaning the same day, that was on Friday the 18th) however I have heard nothing. If there is a delay for whatever reason why is it that no one can just send me a short e-mail explaining such (keeping me informed), rather than no communication at all. All I ask is that you advise me of what is being done to resolve the issue.

I am getting a little annoyed due to the lack of communication and ask that you give me a suitable response/ explanation or resolve the issue before the End of Business Today. I think I have been patient enough & hope you or the RVN Team can finalize the Internet Banking Access..., before 17H00 Today, alternatively I will have to take it further with a Manager or the Banking Ombudsman tomorrow.

I look forward to hearing from you as well as a Manager Before the End of Business Today.

Regards

Neal Leeder.

[protected]@gmail.com
Mobile No: +[protected]
Northern Ireland.

Good day

I tried depositing money into my absa account at an atm at fourways mall on the 5th january 2019. I did everything I was told by the atm : id number, account details, reference name and surname. After I put in all the requested info my account details appeared on the screen. I confirmed that the details were correcct. A deposit of r8400 was already in the atm. As I was waiting for my cash deposit slip it showed an error message saying some of the notes cant be used. The machine kept on opening and closing as I was expectiong the notes to come out, but it didnt. Gave me a slip to say I should contact my nearest branch. I logged a complaint on the 7th and I still havent recieved any feedback.

I would like the funds back into my account as my debit orders have been bouncing, this is a major inconvenience for me. I need money in my account. This was the money I was planning on using for january.

The amount of R1434.56 for POS International purchase, [protected] LPDESKSVEC.COM were debited from my account on the 21st December 2018 without my consent and nobody is doing anything about it. I have laid a complaint with the fraud department and was told that the matter has been investigated but still no result. The funds were taken from my saving account no [protected]. The service on this matter has been ridicules and I believe it because I'm not a top business owner with a million dollar account and therefore my issue does not get the attention it needed.

I was at the 2nd Avenue shopping Centre on 5/1/2019 and put my card in the ABSA ATM. I was waiting for the money to come out of ATM and my phone rang, I answered the phone and the money went back in the ATM. The slip show I did transaction but the money went back into ATM. I called the help line and was told they can not do anything about it I need to go the next business day to Absa nearest to ATM,
Please advice how do you go to 4 different Absa branches nearest to Machine?
Please can you advice who can assist.

Regards

kindly advise I would like to lodge a complain I have applied for a home loan at absa and was approved then the house was taken by somebody else as they took time processing my application then I got another house and applied again but I was declined and want to know why? the second application was declined I feel like I was treated fairly, as the first time I was approved the second time declined

On the 24 december 2018, I made payments using the app and later realised that all payments I made were doubled and to my surprise I was only intending to make a single transaction and the notications were for one, and total payments was 7200 but I ended up paying 14400, I dnt understand how did this happen and I went to the nearest branch on the same day hoping I will be assisted instead I was just given a reference number and thats it and they just said they will contact me, so I felt I was failed by absa somehow because till today there was never a formal communication or any notification that says my complaint has been received and what is the way forward and till this day I am waiting to be called by absa and I went back to the same branch 28 dec 2018 and they said they are still investigating, that was all I had now am stressed no moeny for stationary and I dont even know how am gone survive january and I knew I had money but now I have none, and unfortunately I already feel the service is not satisfactory, I have sent email no reply and when I call online customer service they said they cant help me I must back to the branch I went to from the beggining, I mean its money for me to even get there and when the incident happen I was in limpopo and now am back to gauteng, am just dissappointed

I request a refund

[protected]

I submitted a claims at creditlife claims at Absa as my husband had R25000 lifecover. I submitted the claim with all documentation required. Absa also needed proof of my bank account which is Standard Bank.

The money was paid out on the 28th December 2018, but into my husband frozen account [protected] RA Vice.

I need this to be rectified urgently as I do not have access any more to this account. Why did Absa then requested proof of my bank account.

I also need to know why does Absa still deducting bank charges on a frozen account.

I have been a customer for 26 years (17/01/1992) when I opened a savings account. To my disappointment I have now discovered that I am just a number, just another account holder.

On 14/12/2018 I discovered that I could no longer use my internet banking app as I kept getting error messages stating "restrictions on account". I phoned the [protected] number and was referred to the branch.

I went to Absa RiverSquare and was informed that there was "insolvent/liquidated" hold placed on my account on 13/12/2018. According to the customer services clerk no notes or comments on "CARD" to who and why the hold was placed.

My banking background:
First savings account opened 17/01/1992.
Due to bad business decisions I had to liquidate myself and my own business. Liquidation court order date 21/08/2013.
I opened a Solution Savings account on 12/05/2015 as my bank charges were very high.
12/10/2017 I was OFFERED a cheque account on which I also was granted an overdraft of R25000.00
11/01/2017 I was pre-approved for a revolving loan for R50000.00 which I used for my daughters University Fees.
02/02/2018 I was pre-approved for a personal loan R77635.00

Suddenly my account has restrictions on and after spending 2 hours in the banking and been referred to the "red phone" I am not assisted. I get the number of the CEO complaint line and speak to Paul Duncan who assists me and gets the insolvent/liquidated hold off my account. He informs me that as its long weekend I will get a full response/explanation to what exactly is happening on my account on 18 December 2018.

On 21 December 2018 while shopping for our vacations goods I try and transact via the internet banking app and once again I have restrictions on my account. I immediately phone the CEO complaint line and ask to speak to Paul Duncan.
He informs me that the insolvent/liquidated hold has been placed on my account and that I need to visit the branch IMMEDIATELY to gain access to my salary that has been paid in. He also advised me that the insolvency department has informed him that I need to open a Solution account and transfer all the money to the Solution account. He then tells me to visit the branch as this Solution account I am talking about is linked to my portfolio and it shouldn't be. He says that the consultant who opened it in 2015, opened it incorrectly as it should not be linked to the entire portfolio? This is now MY problem. I am on my way to have a long deserved vacation and he is telling me to visit the branch due to some one else incompetency.

Not caring that we are on our way on vacation he also informs me that once at the branch I must call again and the insolvency hold will be lifted just to be placed back and that I need to either open another account or transfer the money to another account not linked to my portfolio.

My complaint:
Why when I was offered a cheque account and about a month ago upgraded to Premium Banking was the insolvency of 2013 not a problem? (There should be a recording of the acceptance of the upgrade)
Why was the insolvency not a problem when offered the overdraft of R25000, revolving loan of R50000 and personal loan of R77635? Was this approved to meet targets and the insolvency just ignored because now I am denied the use of my cheque account because of a insolvency hold.

Rehabilitation costs +/- R40 000 which I cannot afford at this moment, thus not done yet. No rehabilitation order was requested when the cheque account overdraft, revolving loan or personal loan was "sold".

If the insolvent/liquidation is NOW important to ABSA will the debt incurred be written off even though there is a salary paid into the cheque account every month. The returned debit orders was due to a job change and I only get my salary by the 7th monthly but I do get my salary. Struggled 3 months to get my personal loan payment date changed and still awaiting bank charges to be credited.

Is ABSA getting rid of "old" customers by placing holds/restrictions on their accounts and forcing them to open accounts at the competitors? Why are credit facilities been approved and why are customers who have insolvent/liquidated holds pre-approved for credit facilities.

Why after 4 years after being liquidated was I offered credit and now during the 5th year I am refused to use my cheque account?

What will my consumer right be and what will the banking Ombudsman's response be? Is ABSA being fair? Why now?

I can be denied credit in the future, but all I want is to keep my cheque account and portfolio as is and not have to fight for banking services that was offered and not requested.

My rekening is gevries deur ABSA bedrog afdeling sonder om my in kennis te stel en die rede daarvoor te verskaf
Indien ek nie voor die end van die dag gekontak word nie sal ek my rekening toemaak en hierdie klagte landswyd in al die koerante publiseer
Ek kan nie met n bank werk wat nie na sy kliente omsien nie
My kontak besonderhede is as volg: Cel no. [protected]
E-pos: [protected]@rosscon.co.za of [protected]@gmail.com
Ek sal my bank besonderhede verskaf wanneer ek gekontak wor want ek vertrou nie meer ABSA se skuriteit nie

Good day
Florence Kitime [protected] ([protected])
My account was debited R 5, 181.00 and 690.00 on the 19th -12-2018
I really don't understand why this was done because i had a credit card with absa 10 years ago, i got unemployed and couldn't pay them anymore, when i got employed i made arrangement with DMC (on behalf of absa)to pay back the owed amount, i get debited R350, 00 every month to pay that Debt yet absa just debited money from my account without my Consent

Kindly reverse the debit ASAP and kindly remember :

The law states NO DEBIT ORDER MY BE PROCESSED ON MY ACCOUNT WITHOUT PRIOR WRITTEN CONSENT. I assure you that I have never signed any agreement or debit order for this transaction.

regards
Florence Tshabalala